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Every so often, "Click and Clack" get a similar incident whereby diesel is put into a gas vehicle. The recommendation: do NOT turn the engine on; have the car towed to the dealership, have the fuel tank completely removed, drained, steam cleaned with a diesel dissolving solution. Check fuel lines for any evidence and clean. Only then, re-attach gas tank and run gas through the system to check for any problems.
A friend accidently filled her daughter's Acura with diesel a year ago (she owns a E300TD, and just did it by habit). The total charge by the Acura dealership for the above process was $350, so not a boatload less than you were charged by snooty Porsche. However, they did follow each of the above steps and made sure there wasn't diesel residual when they reattached the gas tank.
As far as the diesel reimbursement or gas replacement, you probably should have been charged an environmental fee for their disposing of the contaminated diesel fuel. So focus on the real issue of whether or not they did the job right. If they simply sucked the diesel out of your tank while it was attached to the vehicle and then asked you to hold your nose while the residual burned off, you have a legitimate complaint (and potentially some premature fuel system probems to deal with down the road). That's what the intelligent owner would be concerned about, not whether they lost $30 worth of fuel on a $60,000 vehicle.
Trailer hitch can be added at over twice the price which varies by dealer, but typically $ 1300 to $1400 as compared to factory price of $ 590. Yes the lower bumper apron is modified on the factory installed hitch. I dont think the navigation can be added and if you could you would most likely have to pay way to much to consider it. The situation with all aftermarket items at the porsche dealer is their high shop rate at between $ 90 to $ 120 per hour. I suppose the nav system could cost $ 6000 or more if a dealer was even able to install. I know installing one would mean the dash would more than likely have to be removed. I wanted navigation on mine too and and found cars that were perfect without it, but they never even suggested installing the navigation. Another option I wanted was the 6-cd changer and they said they would install it but the cost would be $1100 or $1200 versus the factory installed price of $650 on a new 2005. I also wanted the sport tail pipe option which is $1290 factory instaled and again the installation by a dealer was going to cost roughly double, for just a 2 flute adder to the exhaust outlets. Good luck!
"Nevertheless, my original purpose was to complain about their service, and the whole gas thing was just a part of myriad of things that they lacked, and I am surprised you guys are concentrating on whether I have the right to expect a full tank or not. "
Furthermore, I don't buy expensive cars, I lease them. This car is a lease and I do intend to give it back (or sell it). I know they did a sub par job and charged too much for it, and trust me when I say I wrote to POA and filled out the service quality survey.
The car is running fine and any work done by porsche is guaranteed so if a related problem does arise they will fix it. Anyway, I am starting to wish I had never said the gas thing, it seems to be all everyone really cares about (except a few).
Guess what I discovered. At 15K+ miles, they are worn down. Apparently, this is only half of my problems. I can live with the performance tires balding at 15K. My front tires I believe are out of alignment and thus balding a couple of Ks too early. Once I replace the tires, I'll review the vibration issues that Hotsili and Steebie were discussing earlier.
So, I called my Porsche Dealer and asked for pricing. He told me $290 each. I thought it was a bit high so I called America's Tire. They checked and stated that Conti Sportcontact 4x4 can only be sold by Porcshe dealerships(1st Red flag). I called Porsche dealer and they said it'll take 5 days to get because they don't stock it (2nd Red flag). It's special order (3rd Red flag). This Porsche dealership is one of the larger if not largest Porsche dealership in Northern CA. I would venture to guess that the Silicon Valley is the largest Porsche market in the US.
Now, let's take a look at the implication of some idiot making this decision at Porsche. SUVs are recreational vehicles and people tend to drive far in them like for a vacation. So, imagine if you're on a two or four or six hour trip and you have a flat tire that can't be repaired. Ok, then you replace it with your "blow up" spare which can take you for about 100 miles. Drive or get towed to your nearest Porsche dealership? But most likely, they won't have the tires stocked (see red flag above) so you're SOL. Most Cay I see on the road and being sold do not have the "full size tire in the back mounted option". Can you wait 5 days for a special order? What about a tire shop? Well, they don't carry them because the can't sell it. It's too exclusive. Do others see this as a problem like I do? Are 19" Conti's that rare? Are we put at risk of not being able to buy the tires from whoever like getting gas?
BTW, I restate again. This is a fun car to drive.
I also got a set of 20 " antera rim + wheels on ebay.
and I got AAA Extended tow service....
But sounds like joemillionaire has a point. And I see a lot of cay owners complain about premature tire wear. But even more to the point is the lack of tire stock. The car is just too new...and requires a tire that must resist allthe weight as well as the high speed ...something not commonly seen in autos.
....is that not covered by the tire maker ? I am going to bring the cay in for alignment and tire rotation in August.
PCNA THIS IS NOT NORMAL.
joemillionaire, I got mine serviced at Fremont. I suggest you see them before you buy new tires.
with build date 10/04 on have these remotes.
The range from rear is best.
Thanks for the suggestion, unfornately, I already ordered the tires and I can't cancel it per the Parts guy. It's like they couldn't resell it or something which is odd since Porsche dealership are the only people who can sell Contis.
I'll try Fremont next time. Hopefully, I can get better service and knowledgeable people.
I'll go to Oakland first, and if they can't /won't do it, then I will go to Fremont....
I have worn tires on the front too, but they are not too bad....
I'll also try to get the remotes also...
I am getting ready to buy a 2004 Cayenne S, tomorrow. I currently have a 2004 RX-330, but after my wife got a BMW 530i and I drove it for a week, I simply could not go back to driving "a soccer's mom's car" (no offense to those who are female or like Lexus--it is a great auto, but it simply is not a Porsche).
Anyway, I did the classic "play one dealer off another" and got some very good results! The first dealer, I test drove Cay S and pretty much told him that I have been in sales for 20 years (software) and that I would drive a hard bargain. He told me that there was 12% margin in the car and that he would sell a car that had a MSRP of $60,400 for $54,900. I told him that I would think about it and call him back. When I spoke to him 3 days later, he asked me how serious I was and told him "very" and said if I buy that car by the end of the month (7/31), he would take another grand off to $53,900. I told him that I wanted the roof rack thrown in ($450) option. He said that he would have to check with his manager.
In the meantime, I drove over to the other dealership in town and drove the Cay S and told him that I was talking to the other dealer in town. This salesman told me that the margin was 12.4% (slightly different from the first guy) and that he would NOT sell the car at invoice or below. I got him to agree to sell me ANY Cayenne S that he has in inventory with any combination of options for 11% off MSRP. The best that I have seen from the posts here are: 10.81% off MSRP or $1,350 (or so) over invoice. Tonight, I am headed over there to pick out my Cayenne. Not sure how the final numbers will work out, but I will inform everyone here. This dealer is also going to give $32K on my Lexus in trade. I know that I could do better selling it on my own, but time is money and I don't have the time to got through that effort.
Edmunds.com has been a good place to share info and quite frankly, I would not have bought the Cayenne S(or even test drove it, for that matter), if it was not for everyone's input here. I am a good negotiator, however, I am sure that someone out there has even done even better than this. None the less, with the '05 coming soon and with summer typically being a bit slower for auto sales, you can drive (pun intended) a good deal
I will be back after I close the deal. I am pumped about the car!
Congrats!!!
Online tire rack says they are available from them for $177 each. Shipping to me here in Ohio is $42 for a set of 4 tires.
http://www.tirerack.com
I can't wait to take delivery. The sales must have slowed this summer, because the dealers are hungry!
P.S. I am not in a hurry since my current lease expires in October.
I also believe (as a person just posted recently), that going out of state, to check prices it a very good way of getting the discount you want. It takes a little more time, but it is worth it in the end. I bought my wife's BMW 530i, site unseen from a dealer out of state and got a price that was $4-5K less than any of the 4 dealers (authorized) and 3 after-market (used) BMW dealers which are in Atlanta. When we took the BMW to the dealer to get a small warranty item fixed, I walked over to the sales manager and told him what he paid and he called me a liar! I couldn't believe it! So, I showed him the paperwork (I happen to have it with me) and walked away quietly knowing that dealers will be happy to take your money anytime, because a lot of them think that people who drive Porsche's or BMW's have plenty of money (to give to them).
I will be back after I get the car!
So I am going to wait another few weeks before venturing out again.
I came across this article on CNN:
Cars: Bargains are on the way
http://money.cnn.com/2004/07/28/pf/autos/august_deals/index.htm
Steve, Host
However there is a dealer in Massachusetts that offers me the car at invoice! About 12% discount with whatever options I desire. It might help that I just bought an Audi Allraod from the same dealer for my wife a month ago.
Would you mind sharing your dealer in MA. We are about a week or so to negociate a lease on a 2005 Cayenne Turbo.
Thanks
I live in the SF Bay Area, and I'd like to buy an outgoing 04 Cayenne.
I have quotes from Rector, Carlsen, and Sonnen, at this point. They all seem to be discounting the Cay V6 by $5000, on average off MSRP, is this a fair price ?
Stevens Creek Porsche is discounting some of their Cayenne S models by $10,000.
Any recommendations on people and/or dealers you have had a good experience with ?
Thanks in advance !
I am interested in buying a V6 Cayenne. I have found (2) cars that interest me out of state. Initial phone calls to the dealers state that they will not take less than 2-3K off vehicle. Does anyone know if it would be better to go to local dealer and tell them I want a vehicle from out of state dealer and let them dealer trade for it? Any comments would be helpful.
Thank You
-The Clock. This amazes me. Considering it's installed by Porsche, and digital, this thing is off by 25-45 min, whenever it feels like it. And, both the gauge and the lower temp. area clock have the same, off time. The dealer has fixed this twice, and cannot seem to find the cure. Anyone else have this problem??????
-And, Brake Dust. i have the 18" Turbo wheels on mine, and the wheels get so dirty after a couple of miles! I am not kidding, I don't even bother cleaning them anymore, just when I have time, because there is almost no point.
Performance is ok. Now, after getting the Cay V6, sort of regret not opting for the V8, as you can get HUGE discounts on them. I could have gotten a V8 Cayenne with similar options for roughly the same price I paid for my Cayenne. Well, it's not leased, maybe in a year or so... a new Cayenne S? (heeheehee)
I don't understand why people continually say (maybe sour grapes, drivers who don't own one?) the Cayenne looks HORRIBLE, and in desperate need for a refresh. I think this is the sharpest SUV on the planet, save maybe the Range Rover. I get sooooooo many looks on the road, parked in the parking lot, or being washed on the drive way.
I think I read somewhere in a magazine (Automobile????) that in 05, there will be some options upgrade, in 06/07 the Cayenne V6 will have something like a 3.7 litre V6 @ 275hp, and the V8 will get hp increase. turbo I think increased almost to 500hp????
sorry, I was ready quickly at Ralphs. but will a bump in hp from 249 to 275 make that much of a difference in performance?
There was a recent change of ownership, and the new owner is also the owner of British Motors of SF.
I visited Newport Auto Center and the salesman said what do you think is fair? I had no idea, since edmunds doesn't list invoice pricing...any help?
Some here have said that they easily got $6000 under MSRP, and some even said near invoice....you might want to search for key words MSRP or invoice in this thread , to find out more.
Good luck....!
I think all terrain tires may be noisier on freeway , but may provide a softer ride..
I heard TOYO proxes were really good all around mud and snow tires, rated A for both traction and temperature, and a good bet for SUVs. however, I have not tried them on the cayenne yet.
You can always let out a few pounds of air, but it will affect your handling and possibly the safety of your vehicle.
good luck
my conti's were the all season ones that came with the cayenne....they were great for moderate snow...but I would put on chains for heavy snow...needs chains on all 4 tires if you put them on.
I have heard that the performance contis did not perform as well as the all season mud and snow contis, but I personally do not have experience with that yet...even though I have a set of performance bridgestones 18" in my garage. Just mounted the antera rims and Falkens mud and snow tires today.....they are working out well. I put wax on the rims and outer steel lip to protect against brake dust corrosion....and hopefully the dust will rinse right off...
you might want to try tirerack for the tires, or search ebay for tires....I got both sets of my tires on ebay....for a great price... just my thoughts...