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I've got 8500 miles on my Escalade and have taken it in for service 9 times! It always takes 3 trips for them to address a problem. And with the exception of a power steering noise, they would keep my vehicle on the average of 7 days or more only to tell me that the problem is normal and that they don't have a fix for it.
Now I've got a high pitch whining/whistling noise that is noticable at around 700 rpm. The service manager and techs were able to reproduce the sound and they all said, "hmmmm. that's odd!" Then after keeping my car for a total of 18 days or so, they tell me that the noise is "normal and characteristic of Escalades". When I asked him to pull out the Escalade they had in their show room to show me that it's normal, they played a song and dance and wouldn't do it.
I've had 4 Chevys in my life and loved them. I cannot beleive that this luxury manufacturer is so incredibly horrible to their customers. I'm currently trying to have the dealership do a straight swap of my Escalade with a new one or just hire a lemon law attorney. Don't know yet.
I think we should just launch a class action lawsuit against Cadillac.
Good luck with yours.
janet
Typical GM service department BS explanation...not so much that they tell you that something is "normal", but that it takes them so long to make that determination. :mad:
I have been getting some of the same in a new '07 plus the transmission feels like it vibrates a little so I may be taking it back in for a dealer check myself.
1) Driver's side mirror vibrates. They said they tightened it. However, I can still see it vibrate (mirror). I've read somewhere that a fix exists and I assume my dealer has no clue. Is this a service bulletin? If so, can someone lead me to it so I can lead my dealer?
2) I was constantly getting flashed by other cars thinking my brights were on. My dealer adjusted the lights and now the light focual point is way off. The right side beam is much longer then the left side and it is very distracting. Looks like 1/2 an arc of beam. What are the guidelines and process for them to adjust correctly?
3) Anyone get vibration in wheel at high speeds, what causes this? Supposely they just did an alignment.
P.S. Anyone know where I can get a bug net to fit the front? What about cost effective headseat video monitors for 2nd row?
Thanks
I have not noticed vibration with my 22's. What size wheel do you have. And what speed are we talking about? 60 or 100? I'll try it and see what happens.
You might try ebay for the bug net and videos. I picked up a new Escalade cargo mat on there plus a nice set of Escalade mud flaps.
Good luck. It's a great SUV. I'm sure you will be able to work the bugs out.
matt
As for the lights, I adjusted them downward so that it matches the beam height of my wife's BMW, and no one complains anymore.
Dave
I was the first in my dealership to notice the whistling noise in the mirrors(the fix is a piece of foam that they ordered and installed- its perfect now)
Has anyone been expieriencing A low idle and most importantly a deceleration a "hesitation" ? its very noticable when you take your foot off the gas at low speeds around a corner and go to put your foot back on the pedal and theres a buck and a low idle.
Any suggestions..??? i brought it intoservice 3 times and there was a small adjustment caddy made on a "idle" issue but after programing it only helped about 50%......
any ideas???
JP
Dave
Jeff
As for the suspension, you should go to the dealer. Provided you have not lowered the suspension (shorter springs), or removed the level sensors, you probably have a problem in the air level pump and/or plumbinb. There are two air lines that run from an air compressor (just in front of the spare tire, behind the axle). There are is a small-thin plastic airline running to each rear shock. These can pop off, because GM used in some models, a plastic retaining clip, rather than a metal one.
Dave
Is there a Cadillac complaint hotline?
Please advise!
Does anyone know if part number 0123521 is compatible to 0019911 on a 2002 escalade AWD 6.0 liter. Other numbers on the shocks are:
old 15058601, T7K new 15762865 T4A
The air bag on the old shocks leaks and I can buy the new shocks for 1/3 the price of new from an online source.
Thanks
jim
Has anyone heard of any fixes for this??
i am bringing my 07 escy in for the 4th time tommorrow.
I'm hiring a lemon law attny if they have no fix. Does anyone know caddy's headquarters service #? or where or hot to complain in detroit?
Thanks
2 trucks, same thing
Mirrors, been in 3 times, replaced mirror and then tightened it up per bullentin. mirror is worst. I can fix with a peice of cardboard. They claim caused by wind reversion. My question, why not passenger side?
Phataom Wipe, got that
Vibrations: Been in 3x times, a little better but over 75-80 vibrates and is driving me crazy. People talk about low profile tires, etc... My vette cruises a 100 without a hint of vibration. so BS about low sidewalls. I am working with Customer Assistance on this.
Hesistation, they say no fix, but I came across a website that you can search for comupter updates by VIN. If I can find it again, I will post. But, yes, it said my truck needed tow updates.
I am giving customer assistance another shot before I go lemon law.
Keep us informed.
http://tis2web.service.gm.com/tis2web
Also, sorry about my misspells didn't notice until read back
Glad to hear someone is happy with their Escalade. I just bought mine a few days ago. A 2003, I do have one questions for you, if I may ? It didn't come with an owners maual because we bought it privately. We are able to get the DVD player to play, I see it but we cannot hear it. Is your DVD player under the rear passenger seat ? And if so, how do you get audio and adjust the volume ????? My kids are watching with no sound.....please help. I know noone else in the are with one and can't ever get in touch with the previous owner.
Thank you for any help.
Kym
Now, there are two companies that have developed solutions, but both are still buggy. One system creates a situation where the volume doesn't work when the DVD is engaged up front (CoastalTech).
www.tvandnav2go.com
www.coastaletech.com
Dave
I realize that your message was from 2 years ago, but I am having this same problem with my escalade. Did they ever figure out whether it was a recall or not?
Thanks
Dave
Hesitation - having issue when I press on gas when cornering or doing between 35-40 - around town speeds - and you press on the gas and the engine actually lowers RPMs and sounds like it's bogging down, until you finally press the gas hard enough for it to kick up a gear. I complained last time it was in and they re-programmed it and now it seems worse.
Had the '07 now for 6 weeks and it's been in the shop twice now - both over night.
http://tis2web.service.gm.com/tis2web shows:
BCM (Body Control Module), Wiper Control - Part # 15924898 CVN # 0000E48F (New software for improved operation including a fix for phantom wipe when rain sensing is enabled).
There have been 2 more upgrades since then as well. Current part # is 25779880 CVN # 00008143.
This is quoted from GM's service site. Go to the address above, and put in your VIN number. It shows all kinds of software upgrades for your specific vehicle. For each category of module you find, the most recent is on the top.
The transmission is another topic that has numerous upgrades as well. I current have an 4-5 shift flare, which is also identified on the TIS web-site. I have to schedule an appointment for this soon.
Dave.
tidester, host
I noticed you did not reply to jezell's question. Could it be the use of ALL CAPS and lack of punctuation? Sorry, I couldn't resist ...!
tidester, host