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Comments
Dealer said the drive laser rubs on the DVD, leaving grease spots that have to be cleaned off. I just cleaned the DVD for the third time. In past, cleaning DVD corrects problem for several hours/miles, then problem recurs as above ---
Another local Denali owner had the same problem. This is a defect, not a normal maintenance function ---
Is there a firmware or software fix? Or does the Navigation Unit need to be replaced?
Regards,
OW
Regards,
OW
Can you please email me with your VIN and current mileage, as well as more about your situation? I look forward to your response.
Christina
GM Customer Service
Keep taking your vehicle in to the service department. It's a pain in the rear to have to do so, but if you don't, soon they will tell you that the warranty has expired and that you need new struts and springs. You will then have to pay for something that you shouldn't have to. Make sure you keep every document related to your vehicle especially as it pertains to this problem. They have it all on their computers but it is up to you to show them.
Don't think that a post from somebody from customer service is going to get the ball rolling for you. Gave her all my info. She never called me back. It's just my belief that that is a computer generated response.
Good luck to you.
Anybody else have problems with the 5 second delay
So, I went to this GM dealership and they had this beautiful 07 Yukon Denali XL. Inside and Out...it looked great with only 56k miles. I walked out of the dealership with every intent to buy this truck considering that they gave me great deal. I just wanted to look at other lending institutions to see if I could get a lower APR for a loan.
I left on a saturday evening feeling like a million bucks thinking I found a perfect vehicle.......THEN...the first problem starts:.
I auto start it.....then I get in it and the seat doesn't reset to the driver's seating position....I stuck the key back into the ignition....it still doesn't return.....I pushed buttons, put it in drive....nothing. The only thing that worked was for me to lock the vehicle and then unlock it......then it resets!!!!!! Even if I didn't use auto start, the seat was still malfunctioning.
Then the next day.....the auto tail gate fails on me. It was working the other day, but now it stops. The remote didn't work, nor did the button on the inside of the cabin. Even when I manually open and closed it over six times!!!!!!! It still didn't work.
So now....I'm pissed and furious because it's not doing the simpliest things right. I checked on the rear lift gate an hour later and it says on the read out that lift gate was open even though it was locked! WTF???? So I manually over-ride it and then close it.....and NOW....WHAM!!!!!....it works again.....ABSOLUTELY HORRIBLE!!!!!!!
I decided at that point I was not going to buy this truck, as to it having electrical problems. I went back that evening (sunday evening) to drop it off at the dealership parking lot and retrieve my trusty, reliable honda element back that I was about to trade in.
The salesperson the next morning called me and was wondering why the truck was back and that's when I told him about the problems I was having and that I didn't trust it anymore and I wasn't going to buy it. You know what he told me???? He said, "But....your vehicle is covered under the GM certified warranty"..............I DAMN NEAR FELL OUT OF MY CHAIR!!!!! Let me get this straight, He wanted me to pay 31k for a used vehicle that has electrical problems......but don't worry about the problems???????????????????? HELLO????????? SALESMAN????????? DO YOU HAVE A BRAIN??????...............
......I just simply couldn't believe he said this to me. When I return later to the dealership to give him the keys, he tried to talk me into still buying it and when I told him "NO", he then tried to sell me a suburban......UNBELIEVEABLE!!!!!!
I should've known the vehicle has issues because when I first looked at....IT WOULDN'T CRANK.....the BATTERY WAS DEAD!!!!!! He said, "Oh, I guess someone left the lights on"........HUMMMMMMMMM.......let me think now......"NOPE".....I think this vehicle had electrical electrical issues all the way around.
Because I've bought plenty of cars over the years from dealerships, I made sure I didn't sign any power of attorneys or loan/promises/agreements with the dealerships.....because I WOULD'VE BEEN SCREWED AND MADE A $31,000 THOUSAND DOLLARS MISTAKE.
I just returned the yukon and keys back to him and said thank you and goodbye.
What kills me about the whole experience was the fact that it's almost as if they accepted the way the vehicle was and still tried to sell it to me with it having problems.....and they even ceritified it through GM?!?!?!?!?!? WTF!?!?!?!?!?!?
You know what.....I truely loved the way it looked inside and out....loved the power......but I couldn't get pass those issues.....because I am not going to pay that much for a vehicle and wonder if anything else will not work right or break down the road in the future.
Never again will I ever look at any american vehicle (that's so sad I have to say that too) after my experience.
In June of 2009, I paid $321 to the dealer to "replace driver's door latch for possible radio problem. The Yukon had to be jump started; again, no lights left on; radio stayed on after door opened and key out of ignition. WHAT'S THE FIX?!?
In June of 2009, I paid $321 to the dealer to "replace driver's door latch for possible radio problem. The Yukon had to be jump started; again, no lights left on; radio stayed on after door opened and key out of ignition. WHAT'S THE FIX?!?
As I said good luck
Thanks in advance
Anthony
I’m sorry to hear about the concerns you’re having with your Yukon. If you could please email me your VIN, mileage, involved dealer and contact information, I’d like to look into this further for you.
Thanks,
Laura
GM Customer Service
I have read your question about the USB situation with your 2010 Yukon Denali. On page 4-94 of your owner’s manual you will find the following information:
USB Support-The U SB connector is located in the center console, and uses the USB 2.0 standard.
USB Supported Devices
. USB Flash Drives
. Portable USB Hard Drives
. Fifth generation or later iPod
. iPod nanos
. iPod touch
. iPod classic
Not all iPods and USB Drives are compatible with the USB port. Make sure the iPod has the latest firmware from Apple® for proper operation. iPod firmware can be updated using the latest iTunes® application. See www.apple.com/itunes. For help with identifying your iPod, go to: www.apple.com/support.
If the above information is not what you are seeking, I recommend to contact your local GMC dealership for further assistance if you have not done so already.
Michelle P., GM Customer Service (assisting Christina)
Being 26/34 on the 3 yr. dependability rating is proven out with our experience.
Truly Professional Grade....for the novice! :surprise:
Regards,
OW
I refuse to give GMC a dime of my money. I'll trad in this thing very soon
Regards,
OW
Did you try changing the battery?
Christina
GM Customer Service
-Clunk noise on liftgate which dealer said was "normal" but now out of warranty wants $1600 to fix.
-passenger retractable mirror will not lock into place (worn gears). Not in an accident
-driving slowly, park assist + stabilitrack + check engine lights up and requires reset at dealership
-crank position sensor fails and would not start. (Sure enough, I was 400 miles from home and 50 from the nearest dealership).
-perfectly aligned (per the dealership) yet it chews up the right front tire (3rd tire by now)
This is my wife's car and I struggle with the thought that it will stop working with her and the kids on board.
It would be nice if GM would fix it. :lemon:
1st clean of system was free, next 3 we've been charged. Strong mold smell returns in 3/4 months typically (after software update).
Please email this information to me, along with your complete contact information, VIN, current mileage, and involved dealer. I look forward to your response.
Christina
GM Customer Service
I will send you the info later today. The truck is currently at the dealer...
Hope you can be of help. MANY THANKS!
Regards,
OW
I just emailed the information to you to: socialmedia@gm.com. Look forward to your feedback.
THANKS! Juan
My key fob battery is fine. My Keyless Entry Module appears to have gone haywire when I finally changed the original battery to an Optima Red Top. Is this common on this truck, '03 Denali
Thank you for your question about your 2003 Denali. I realize that from what you posted that you started having issues when you changed your battery in your vehicle to the Optima Red Top; however, is there any way that you could give us a timeline of what is going on through present day?
Sincerely,
Michelle P., GM Customer Service
I recommend contacting your local GM dealership to have the vehicle diagnosed. They will have a plan for addressing any issues you may have. Please keep me posted when the issue has been taken care of.
Thank you,
Caron, GM Customer Service
Have you had a chance to look at the information I emailed?
Look forward to your feedback.
Thanks!
I apologize this option is no longer available and it has been documented. Congratulations on your purchase!
Thank you and have a great weekend!
Caron, GM Customer Service
There was a safety issue with GM's heated washer system, so I can understand why that was discontinued. The advanced remote start is not discontinued, just not available for the 2011 Yukon Denali.
I've had the Denali only 2 weeks, and so far the 3rd seat won't latch in the up position, the sunroof cover won't slide open and is jammed shut and there's a couple of rattles already. I had hope GM had changed their ways and addressed such qualify issues after the bankruptcy, but it sure looks like the same 'ol GM to me. If this Denali is an example of their finest workmanship, we the taxpayers should've left GM bankrupt. The dealers and their intrepid salesmen/servicemen are still absolutely clueless about the products they sell and completely ignorant about what options any model can come with. I also had to discover on my own that my warranty would be voided if I used anything other than a dexos 1 spec'd motor oil.
Clearly, I'm not in a happy place with GM. So here's my customer satisfaction survey on my $60k Denali: product quality - mediocre, product knowledge - poor, service - poor.