Stories from the Sales Frontlines

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Comments

  • isellhondasisellhondas Member Posts: 20,342
    Hey, don't get me wrong! Some people like a mushy, floaty ride. I have lost a few (not many) sales to Toyota because of this.

    It's the older customers expecially. The Avalon competes with nothing we sell and I'll bet the average buyer is 75. Just like the Buick buyers.

    And, Mack, I did drive a 2008 Camry and it seemed just like every Camry I've ever driven. Nice cars, in fact GREAT cars, just not an Accord.
  • oldfarmer50oldfarmer50 Member Posts: 24,508
    "...Our purchase agreements say that deposits are non-refundable...and then doesn't even show up...and won't return our calls are the times when we will not refund deposits..."

    And if they have any morals at all they won't ask for their deposit back. The nerve of some people. Not only does their word mean nothing but it seems signed agreements don't either. :mad:

    I guess the world has become so self-absorbed that causing all that trouble for someone else doesn't even register. If I had to back out of a car deal like that I would die of guilt before I would ask for the deposit back. I'd sure as hell call the people up and explain why I couldn't go through with the deal. :confuse:

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • jipsterjipster Member Posts: 6,299
    It's the older customers expecially. The Avalon competes with nothing we sell and I'll bet the average buyer is 75. Just like the Buick buyers.

    LOL. Hold on a second, I can't count that high. If you bought a 89 Buick LeSabre brand new... that's 75 (age of Buick buyers) + 19 (number of years you've owned your Buick) = 94.... meaning you are 94 years old??? shooo, you're older than sin. You should do what jmonroe did, retire and spend the rest of your days writing to myself and all the other friendly folks here at Edmunds. ;)
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • jmonroejmonroe Member Posts: 8,989
    You should do what jmonroe did, retire and spend the rest of your days writing to myself and all the other friendly folks here at Edmunds.

    It'll never happen. He just doesn't have the patience for retirement right now. He won't retire until he finds the exact color that eveyone of his customers wants. :shades:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • chikoochikoo Member Posts: 3,008
    oh well, as far as I am concerned, I know the Mazda6 platform is extremely reliable. I have 4-1/2 years on it to prove it.
  • qbrozenqbrozen Member Posts: 33,804
    oh, don't get me wrong. I'm not peeved or anything. Just good humored stuff going on here. Although I was a bit annoyed not too long ago to see mack on the accord boards talking a bit of trash. :/

    '11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S

  • qbrozenqbrozen Member Posts: 33,804
    The sequential tranny on the Camry is right on the shift gate. Just flick the lever to the left and shift by clicking the lever using the - or + for down or up. Works like a charm.

    That is NOT a sequential tranny. Its an automatic with a manual shifting option. An SMG is a far cry from an automatic with manual shifting. They work very very differently.

    5.9 secs 0-60 I doubt very much. I don't believe in estimates. It either does or doesn't.

    Ok. You are blurring some of my statements [or i'm blurring yours and getting confused]. 5.9 secs was from actual testing. The test YOU posted as proof, however, of the '08 Accord vs '07 Camry was based on estimates. So, yes, just as I pointed that out to show it wasn't a good "comparison" to use as proof, you obviously agree with me.

    First, I'm not selling cars here. Just informing the public.

    I never said you were. I know you wouldn't do that.

    And I did not bash the Accord.

    OH yeah ya did. Remember the line about a saturn mating a saturn? And that's just one example. You actually compared it to other cars on the Accord board, I believe Hyundai came out of your keyboard a couple of times. I mean, I don't want to offend or anything, I've had nothing but respect for you all these years, but I think it rude of anyone who is a fan of one brand to go on boards of other brands and bash, but from a salesperson, it just strikes me as tacky.

    '11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S

  • mackabeemackabee Member Posts: 4,709
    Yeah, but did you drive the SE V6? The same can be said about the Accord. Great cars but just not a Camry.
    ;)
    Mack
  • mackabeemackabee Member Posts: 4,709
    " OH yeah ya did. Remember the line about a saturn mating a saturn? And that's just one example. You actually compared it to other cars on the Accord board, I believe Hyundai came out of your keyboard a couple of times. I mean, I don't want to offend or anything, I've had nothing but respect for you all these years, but I think it rude of anyone who is a fan of one brand to go on boards of other brands and bash, but from a salesperson, it just strikes me as tacky."

    If you consider my comment about the cross mating of two Saturns to come out with an Accord as bashing then your sense of humor is lacking. :P

    And I stand by my comment about Hyundai. They are up and coming and Toyota AND Honda better keep their sights up. The only thing holding them back right now is lack of dealerships. Toyota has 1400 + including Lexus, Honda I'm not sure but not as many as Toyota. I actually did a comparo with a Sonata and it's a great car for the money. The engine is not as smooth as the Camry or Accord but they'll get it right. The interior fit and finish was also superb. I could have removed the emblems and slapped a Toyota or Honda in their place and nobody would know the difference.

    The new Veracruz is a formidable contender to the 08 Highlander. Again fit and finish were superb in that vehicle too. Anyone getting a Hyundai dealer franchise now is in a position to be where Toyota dealers are now in 5 or 10 years.
    :shades:

    PS. like I said, I'm not here to sell cars. I have the right to my opinions like everyone else on the board. All we can do is agree to disagree without anybody getting upset. Would that be ok with you? :)

    Mack
  • mackabeemackabee Member Posts: 4,709
    Thanks jipster. I'm thinking of going in the spring so the weather is not too bad. One of my boys will go with me. Usually the off tourist seasons are the best time to go. Fares are way cheap. When I went to Germany back in 2003 and 2004 round trip was $367.00 this was from September through March. After April the price jumped to over $800.00 bucks. I got my tickets through hotwire.com
    Mack
  • mackabeemackabee Member Posts: 4,709
    image

    :shades:
  • stickguystickguy Member Posts: 54,021
    A guy I know works for Hyundai corporate, so he always has something new (I saw the Vera cruz a few months before it was released) and have ridden in a few.

    Really nice cars, good looking, upscale interiors. I haven't driven one, so can't comment on that, but I rode in the big sedan (above the Sonata, name escapes me!) Very comfy, quiet, nice ride, engine sounded nice, etc.

    I would look at one if I was in the market. I actually thought of a Sonata when I got my Accord, but they only offered the stick on a strippo.

    It takes a while to obtain a reputation, but if the quality is there (and CR gives them a thumbs up) and the keep the price advantage, they will be tough competition.

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • mackabeemackabee Member Posts: 4,709
    Yes they will. My managers laugh at me when I say that but we'll see who has the last laugh!

    image
  • ventureventure Member Posts: 3,187
    ...the wheels I ordered from Tire rack for a Camry I sold monday came in but were the wrong size.!

    I had the same thing happen to me.

    I usually order my wheels from Tire Rack with rubber wrapped around them but one time I ordered just a replacement wheel. I had to call them because I thought it was the wrong wheel. Inside the second box was exactly what I had ordered.

    That place is good.

    2025 Forester Limited, 2024 Subaru Legacy Sport

  • brian302505brian302505 Member Posts: 22
    That's nice no pack!! Our pack is $500 on all cars except $4999 and below (bone row cars) :P :D
  • rhduke00rhduke00 Member Posts: 129
    ...but I rode in the big sedan (above the Sonata, name escapes me!) Very comfy, quiet, nice ride, engine sounded nice, etc....

    That would be the Azera.
  • dino001dino001 Member Posts: 6,191
    Kudos to the Mazda team for developing the platform so well on the Mazda6.

    "Platform" is just a floor layout for placement of drivetrain components and electrical wiring. It has influence on driving dynamics and that's it. It is an expensive part to develop that's why manufacturers use them in multiple vehicles. Then they bolt on actual vehicle chassis, suspension components, non-structural components, etc. Platform has nothing to do with reliability. The vehicles have to share much more that just a platform to have similar reliability (e.g. Pontiac G6 and previous Malibu). In case of Mazda6 vs Fusion we do have more sharing than just a platform, but it is both ways, e.g. V6 engine is from Ford, while I4 comes from Mazda, I think. But (some) transmissions are already different, as the Mazda6 has 5AT and Fusions has 6AT on their V6 version. I don't know how similar/different is the electrical and engine hardware between and those are most important contributors to new vehicle reliability (most problems on new cars come from electrical system gremlins and integrity - not "platform"). I would not be surprised if Mazda got theirs from Ford corporate not the other way around.

    In other words statements like the one above are overstretching the actual situation. And by the way I think Mazda is a good car - just to be clear. Just the thanks might be just the other way. I don't know it and neither do you.

    2018 430i Gran Coupe

  • dino001dino001 Member Posts: 6,191
    C'mon Mack. Toyota is General Motors of Asia. Everything developed to the "most common" denominator (not lowest - just most common). I heard a very good description of the brand - "White bread". Not particularly good, definitely not bad. In some context can be even delicious, but usually it is not. Almost nobody would choose to go hungry if there were no other choices and many would stick to it even as other choices are around. But special? Pleeeeaaaaseeee ;)

    2018 430i Gran Coupe

  • dino001dino001 Member Posts: 6,191
    Well, they compared them in kind, which means new Fusions exhibited less new car problems that many other new cars. When they get older we shall see then. If they hold they'll be put on the list of reliable used cars, if not they'll be on list of used cars to avoid. For now it is fair to say if you buy a new Fusion you'll likely have at least couple of years without problems, as opposed to say new MB or VW, which will require frequent trips to dealers garage, even if covered by warranty.

    2018 430i Gran Coupe

  • jmonroejmonroe Member Posts: 8,989
    I usually order my wheels from Tire Rack with rubber wrapped around them …

    That place is good.


    I haven’t dealt with them but son # 1 (the car geek) has, a couple times, and he likes their prices and their service.

    About two weeks ago he had a tire that got a slit in the sidewall, therefore, it couldn’t be repaired. Fortunately, he had the road hazard warranty and although they sent a tire right away he still had his car out of service because he didn’t want to ride on the baby spare that came with his Altima. That was his choice. Tire Rack can’t do anything about that.

    As a result of the inconvenience, he’s not so sure he’ll go that route again. He said it’s just so much easier to go down the street to get his tires but, like I said, he’s still not sure. He's trying to justify going back to them because a few years ago he had a tire that was bought at the local tire shop that had to be replaced and the shop didn't have the tire in stock, so they had to order it and his car (different car) was out of service for the same period of time. Based on that, I think he'll still deal with them.

    He agrees with you, they are good.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • jescuejescue Member Posts: 521
    Well no pack on NEW cars. Used are packed 2% of ACV. That is not so bad unless it is a late model Porsche or Jag. I sold a used Ferrari once and the pack was around $2000. :surprise:
  • british_roverbritish_rover Member Posts: 8,502
    Bah Our average pack on new cars is 1,700 dollars. :mad: :sick: :cry:
  • jescuejescue Member Posts: 521
    That is insane. I hope you are at 40% after pack. How do you make anything at all on an LR2 or even an LR3? :confuse:
  • isellhondasisellhondas Member Posts: 20,342
    Except my Buick isn't your run of the mill Buick.

    I guess I better get the struts replaced however or it'll start floating like a Camry!
  • mrsuzukimrsuzuki Member Posts: 58
    Check your recall information. Toyota has recalled more cars than they have sold for a few years now. I also remember them getting in trouble in Japan for saying they have no recalls, but having a bunch of "service campaigns"?

    Not 100% sure on the numbers, but I remeber reading that on a few different websites.
  • epineyepiney Member Posts: 462
    Yes, that's essentially what I said yesterday :sick:
  • epineyepiney Member Posts: 462
    If you bought a 89 Buick LeSabre brand new... that's 75 (age of Buick buyers) + 19 (number of years you've owned your Buick) = 94.... meaning you are 94 years old??? shooo, you're older than sin. You should do what jmonroe did, retire and spend the rest of your days writing to myself and all the other friendly folks here at Edmunds.

    I actually read a few days ago a report (from Power I think) that the average age of a Buick buyer was the highest in the industry at 65. Buick's challenge is that many of their buyers are in fact purchasing their last vehicle. The youngest average age was Scion at 37. So that would make Craig 84 years old ... on average :surprise:
  • mrsuzukimrsuzuki Member Posts: 58
    Mac:
    I remember reading something about the stearing box not being welded proper when the new body style avalon came out. Did they ever figure out how that one slipped through the cracks?

    That has been a few years ago, I am not sure how long you been selling toys.
  • mrsuzukimrsuzuki Member Posts: 58
    My sister graduated from Wright State, do you live near Dayton?
  • isellhondasisellhondas Member Posts: 20,342
    84 years old!

    Sometimes I feel that way. :P
  • lemkolemko Member Posts: 15,261
    Cool! I had a 1979 Buick Park Avenue with the 403 V-8 and it was an AWESOME ride!!!
  • jmonroejmonroe Member Posts: 8,989
    I had a 1979 Buick Park Avenue with the 403 V-8

    I was cheated, my 80' only had a 350 V8 but the engine never gave me any problems. It was the transmission that started to slip in 97'. :cry:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • pushingtinpushingtin Member Posts: 16
    Mack -

    Just wanted to tell you that you are truly an inspiration, not only to us in the car business, but to all of us who need to take more time to smell the roses, look at the big picture and have more empathy and compassion for everyone that we come into contact with.

    With your positive mental attitude, your focus, and your determination, HOPE will be your can of magic beans - and with HOPE and FAITH any and all things are possible.

    Obviously I don't know you as well as everyone else here at our little club, but the little that I do know has been nothing but motivational and uplifting to me as I hit the dealership each day. The fact is - all of us need to take a step back and learn from those around us and find a way to keep things in perspective and smile and laugh a little more everyday.

    Thanks Mack. You and your family are in my prayers.
  • lemkolemko Member Posts: 15,261
    Well, my significantly smaller 1988 Buick Park Avenue is still with me. The only thing really wrong with it is the clearcoat has delaminated on the hood, roof, and deckilid. The interior is still in excellent condition and the powertrain is bulletproof.
  • british_roverbritish_rover Member Posts: 8,502
    LR2s and LR3s are a 2 percent pack of invoice but they are still all guaranteed minis. I don't think I have sold a LR3 for more then a mini all year. When the LR2s first came out we did OK but that was only for the first four to six weeks. There is still gross in Range Rovers but the pack is so much larger, 3 percent of invoice, on them that it eats into a lot of the gross.
  • jescuejescue Member Posts: 521
    Well come to Tennessee. You would have to change your name to British Jaguar, but no pack. :D
  • roadburnerroadburner Member Posts: 18,557
    And by the way I think Mazda is a good car - just to be clear.

    Agreed. I bought one in spite of the Ford connection...
    Just kidding :P
    In any case, guys driving 'murrican cars/trucks with UAW stickers still give me the finger, so I know it's a real "Foreign Car". :D

    Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
    Wife's: 2021 Sahara 4xe
    Son's: 2018 330i xDrive

  • jipsterjipster Member Posts: 6,299
    I actually read a few days ago a report (from Power I think) that the average age of a Buick buyer was the highest in the industry at 65.

    I read that the average age of Buick buyers is related to the particular model they buy. Buick Regal owners being younger (45-55 I believe), and the Lesabre and Park Avenue crowd being older (65-90). Which would mean Craig could be around 109 years old. :sick:
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • epineyepiney Member Posts: 462
    Check out Forbes best year end bargains. It lists Land Rover LR3 and Range Rover. They say sales are down on LR3s and there are some good incentives. They also list the Range Pover HSE and Super Charged as having some of the highest dollar value incentives for 07s in the industry right now. I think last years champ was the Mercedes R with close to $10K in dealer cash.
  • dino001dino001 Member Posts: 6,191
    You know that the six is assembled at UAW plant, don't you?

    2018 430i Gran Coupe

  • jmonroejmonroe Member Posts: 8,989
    ...1988 Buick Park Avenue is still with me. The only thing really wrong with it is the clearcoat has delaminated on the hood, roof, and deckilid.

    Consider yourself luck that it's only the clearcoat. My 95' Bonneville had paint and clearcoat sheeting off of it. Although GM knew they had a primer/paint compatibility problem they wouldn't do a thing about it (that sad tale is around here somewhere).

    It was so bad that I had to have the car repainted. That's what turned me off from GM and until that fiasco, I never owned anything other than GM. :mad:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • british_roverbritish_rover Member Posts: 8,502
    This summer my wife and I are planning a cross country trip through your part of the country. We will have to stop by to see you and Joel.
  • roadburnerroadburner Member Posts: 18,557
    I haven’t dealt with them but son # 1 (the car geek) has, a couple times, and he likes their prices and their service.

    I deal exclusively with Tire Rack. I use one of their "Recommended Installers" who charges me $10/tire for mounting and balancing- and has the car in and out in less than 45 minutes. Just yesterday my wife picked up a lag bolt one of the X3's tires, and Tire Rack shipped out a replacement before they closed. The dealer installed a temporary plug and the new tire will be fitted tomorrow or Monday. Since Tire Rack has a warehouse in South Bend IN and Louisville is a UPS hub, standard UPS shipping is effectively "Next Day" shipping. I haven't purchased a tire from a local shop since 1992.

    Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
    Wife's: 2021 Sahara 4xe
    Son's: 2018 330i xDrive

  • roadburnerroadburner Member Posts: 18,557
    You know that the six is assembled at UAW plant, don't you?

    Yes, but my Mazdaspeed3 hails from Hofu Japan- as does(did?) the Mazdaspeed6... :D

    Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
    Wife's: 2021 Sahara 4xe
    Son's: 2018 330i xDrive

  • fezofezo Member Posts: 10,386
    Or more specifically the relative merits of Buicks....

    My experience with them and with many of the larger GM cars are that they are fine cars to be a passenger in. Comfortable and roomy. I'd let anyone in the family have one except me. That's because I really like cars that have some fun to drive in them.

    Of course at the moment family size has restricted things and I'm in an Ody (as much fun as you can have with a minivan except maybe the Entourage which is notably quicker off the line). Give me time. I'm aiming at joining roadburner with the Mazdaspeed 3. Of course a friend with a Mazda S plan tells me it's the only MAzda you can't get with one.
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • isellhondasisellhondas Member Posts: 20,342
    109? After falling on my a** on a hike last week I felt like that.

    Could someone with computer skills go the the Le Sabre T-Type forum and post a photo of my "old man's" car?

    It's white by the way and the paint on the hood is SHOT.

    Giving it to my son today. He was 10 the day I brought it home and loved it from the time he saw it.
  • jipsterjipster Member Posts: 6,299
    Could someone with computer skills go the the Le Sabre T-Type forum and post a photo of my "old man's" car?

    Yeah, I'd like to check out a pic of isells wheels. Never heard of the "T-Type"... if it is anything similar to the Buick Grand National, well I guess we'll have to bump your age estimate down a couple decades. ;)
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • british_roverbritish_rover Member Posts: 8,502
    There is 6,000 back on 2007 LR3s but there are very, very few of them left. I just snapped up the last 2007 Black on Black LR3 with NAV in the north east from a dealer in New Jersey yesterday. We have one 2007 LR3 left.

    As for the Range Rovers there are either 4,000 or 5,000 dollars back on them depending on the trim level. On vehicles that start at 77,000 dollars and top out at nearly 100,000 dollars that really isn't a whole lot of money when compared to the R-Class that started in the low 50s and had over 10,000 dollars back on them at the height of incentives.

    There aren't many 2007 Range Rovers left either. We sold our last one at the end of August.
  • fezofezo Member Posts: 10,386
    We're waiting on carbon dating results for isell's age.
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • isellhondasisellhondas Member Posts: 20,342
    Just "google" Buick Le Sabre T Type and you should find the forum that is devoted strictly to these cars. They were produced form 1987-1989 and not many were built. Funny how there is a fan club for just about anything. You can look at the photos there and I'm sure there is a white one.

    They took a Le Sabre coupe, lowered it, put in different suspension and a lower axle ratio, exhaust etc. Different interior etc. Mine has leather with power on both sides.

    It will cruise at 100 MPH without making a sound.

    Certainly not a Grand National but a very nice car.
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