Stories from the Sales Frontlines

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Comments

  • qbrozenqbrozen Member Posts: 33,802
    I do like a previous poster has stated, simply deduct it from your offer

    that's what I suggested as well. You know its coming, so rather than fight it on the back end, fight it on the front end.

    '11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S

  • jmonroejmonroe Member Posts: 8,989
    Ask Richard how he manages

    I know exactly how he manages. He’s a tighta$$ !!!. :)

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • graphicguygraphicguy Member Posts: 14,196
    verdugo....I know, I was just thinking....I'm really good recommending cars when I don't have any skin in the game.....LOL!

    richard....I'm going to circle a date on my calendar and see how close I actually come to your "Merc/Lincoln buy date. Won't tell you the date, but I'm getting a "gut feel" that once spring hits and the weather turns, your attitude will change from "just looking" to "buy".

    j.....I do like the Genesis. I've already put it in my mind that the tahoe's relevance is diminishing for me since I no longer tow. Honestly, if they would have accepted my offer last night, I would have signed the papers on it.

    I really shouldn't make a trip back to the dealership to drive a V8 since that's going to be further away from an acceptable deal than the V6 is. Hyundai must have some healthy money on the demos, though. They said "a little above invoice" on a new (non-demo) model. Don't know that their definition of "little" is the same as mine, though.

    If you do test drive one, I'd love to hear your impressions. I agree with most reviews I've read. While it may not be a 5 series or Audi 6, it's mighty close.

    I kept telling myself last night that the tahoe isn't going to appreciate. My son will be taking over the Accord in a few months. Why not pull the trigger?

    Need to stand back a bit and quit trying to justify it, though.
    2024 Kia EV6 GT-Line AWD Long Range
  • tjc78tjc78 Member Posts: 17,253
    in order for tie rod ends to be "very noisy" they would have to be REALLY worn out

    My '93 Taurus suffered from this problem. 2 Sets from 48K to 100K miles. The mechanic said it almost never happened on the 3.0 motor but was common on the 3.8. Excess weight over the front wheels?

    2025 Ram 1500 Laramie 4x4 / 2023 Mercedes EQE 350 4Matic / 2022 Icon I6L Golf Cart

  • dino001dino001 Member Posts: 6,191
    Wherever there is no state-mandated cap you see doc fees rampant beyond reason - and Florida must be in the forefront of them, because even my local friendly family-owned Subaru dealer charges $500 (they used to charge $320 not so long ago). Many places charge $700-800. Of course they claim in their ads they sell "at invoice".

    Just like mop-n-glo, rust-n-dust, doc fees morphed here from a legitimate charge for a legitimate service to another junk add-on scheme that allows to lower advertised price without technically lying. It's irresistible, when allowed. People adjust to that, but it basically makes price shopping hard without real OTD offers (which of course you won't get without "showing you are serious", whatever that means). There is some progress - state recently mandated better disclosure of the fee and dealers have to place stickers informing about its amount on every car on the lot.

    2018 430i Gran Coupe

  • sterlingdogsterlingdog Member Posts: 6,984
    Like you, I was surprised...and a little pi--ed. The service manager told me that he had seen them go out at 10k miles. What did they do? Did they get some from the salvage yard and put them on at the factory?! Beats the hell out of me.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    I think that I'll put the $1,000+ that an extended warranty cost toward a set of new wheels. :D

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "I know exactly how he manages."

    You know me too well! :P

    Richard
  • boomchekboomchek Member Posts: 5,516
    junk add-on scheme that allows to lower advertised price without technically lying

    Unfortunately when profit margins shrink on one end, any business will try to make it up by making money elsewhere.

    It's same as bank fees, overdraft fees, bounced check fees, handling part of shipping and handling, etc...

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • sterlingdogsterlingdog Member Posts: 6,984
    When you circle the date, you had better go back at least a month. I've been into this for a bit. :D

    Richard
  • jimbresjimbres Member Posts: 2,025
    My '93 Taurus suffered from this problem. 2 Sets from 48K to 100K miles. The mechanic said it almost never happened on the 3.0 motor but was common on the 3.8. Excess weight over the front wheels?

    Same here. I had a '92 Taurus with the 3.8.
  • dino001dino001 Member Posts: 6,191
    I undestand. Nobody want's to say "we raised prices" or "lowe deposit rates", or "increased loan rates". It's always better to call it "handling fee", "fuel surcharge", etc. All about making your customer believe they're going to pay less, even if everybody knows that price isn't real or complete. I totally get why.

    It's annoying nevertheless. Just another layer of dishonesty between the customer and the provider (and potential long term damage to relations), if you ask me.

    2018 430i Gran Coupe

  • boomchekboomchek Member Posts: 5,516
    It is annoying but that's what it takes to stay in business.

    The funny thing is majority of people will go where they see a lower number.

    So if dealer A advertises an OTD price with fees and taxes, and dealer B advertises a bare bones price plus fees and taxes, dealer B will get more traffic even if his price is more after adding everything in.

    The reality is most people don't look at their total cost of purchasing a vehicle. Most don't even read the sales contract and just chuck it in the glovebox. 90% of people don't know how much they owe on their car when asked during a vehicle appraisal or a phone call. All that many care for is what their payment is and what they're getting for that payment.

    The dealer that gets the most traffic is the one with lower advertised prices/payments. That's just how the business works.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • imidazol97imidazol97 Member Posts: 27,730
    Happened to my friend with a Pacifica. First one side and then the other. Early failures. Just a supplier misstep. Not to worry.

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • mplshondadlrmplshondadlr Member Posts: 409
    Yay, post 400 since Sept 2007.

    Okay, I had to get this milestone out of the way. :)
  • oldfarmer50oldfarmer50 Member Posts: 24,424
    "...The funny thing is majority of people will go where they see a lower number..."

    Normally, I would just shake my head and claim that I never pay any attention to such ads. However, on the way home today I heard a radio ad claiming that this dealer would sell some sort of Suzuki sedan new for $10K.

    For a while the thought of driving a new car for that price floated around in my head.

    So I guess that stuff does work. Shame on us greedy buyers. :(

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • isellhondasisellhondas Member Posts: 20,342
    Those early Taurus weren't very good cars for a number of reasons.

    The 3.8's used to break front motor mounts, blow head gaskets and transmissions. I do remember they ate tie rod ends too.

    The 3.0's were much better in those days.
  • dino001dino001 Member Posts: 6,191
    Yeah, I know. It bothers me a little not because I'm afraid of know knowing how much I'm paying (I can add, subtract and handle more than one number at a time). What bothers me much more is fact I'm basically treated like a moron. I find certain ads plain insulting. I undserstand those ads are not directed to me, but they effectively keep me away from the advertising establishments, even if I potentially liked the product.

    In other words - I find this car retail business particularly cagey in its efforts to obscure real cost of the product from the buyer for as long as possible. Airlines and banks do that, too, but guess who is in biggest trouble today. Also guess who has lowest satisfaction scores from the service and who has least amount of trust and goodwill from customers.

    2018 430i Gran Coupe

  • driver100driver100 Member Posts: 32,639
    We bought 2 cars in September 2007 and didn't see any doc fees on the bill of sale. I could understand $50 for doing paperwork, although even that is outrageous because every business has the cost of drawing up an invoice etc.

    Now if they run to the licence office and have government forms to fill out maybe they should get paid $50 to cover that.

    But next thing you know, 7-11 will be charging $1 for doc fees on a quart of milk, because of the costs involved in ringing it up!

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • boomchekboomchek Member Posts: 5,516
    Some supermarkets charge for bags actually.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • snakeweaselsnakeweasel Member Posts: 19,593
    You see, 'jip' and 'snake' played together as kids on the playground but neither one will admit to it.

    Not only that but we fought over that little redhead on the swings. ;)

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • snakeweaselsnakeweasel Member Posts: 19,593
    You'll get a lot of debate here about what that cost actually is

    Simple, take the hourly salary of the person doing the paperwork and multiply it by how long it takes them to do the paperwork (on average) then bump it by about 20-25% (for employment taxes, insurance and benefits) and you have the direct costs. My guess is that the direct costs are well under $30.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • boomchekboomchek Member Posts: 5,516
    Don't let it bother you Dino. Business use advertising that works. If it wouldn't then it wouldn't be used.

    Anyways consumers have more access than ever to know the cost, price, profit, margins, and other charges on any new vehicle sold in North America right now, so it's pretty hard to obscure a cost of a vehicle, even if an unscrupuous dealer wanted to.

    In addition for those that don't feel like doing their research, they can pay the sticker price, which is posted on every window, if they feel the value is there.

    But just like in anything else in life, if you want to save yourself money, especially when we're talking about thousands, you just have to put some time, effort, and maybe legwork into it. You just can't make or save money without raising a finger.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • snakeweaselsnakeweasel Member Posts: 19,593
    Leave your baby seal suit at home. Wear that Polo shirt with the accountant logo on it.

    Well the polo shirt has the tollway logo on it, not sure if that will help me.

    FWIW they have a sticker of $16,995 on it, KBB.com has it valued at $15,985 and they have it as $14,995 on their website. I am pretty sure that that $14,995 is near their floor, if not the lowest possible price.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • dino001dino001 Member Posts: 6,191
    Why not? That is actually a legit. charge. However, dealer's $600 doc fee is like like charging $20 per each bag without possibility of opting out. Not exactly the same thing.

    It just hit me - There is really nothing I can think of being comparable in its disingenuity to a $500-700 "doc" fee ($500 to prepare documents? Really? Perhaps I should take that job). Some things do come close, but they are not the same. One can find twenty different justifications, but truth is really simple - junk charge designed to catch one into thinking the product is cheaper than it really is. All those airline luggage, bank charges may or may not be reasonable in their amounts, but there is always a way of not paying them (don't take luggage, don't be late on your payment, etc.). In some ways they do represent an added value. Price was stripped to "bare bone" service, but there is a way to obtain that service if desired. Luggage does cost money to be transported (extra fuel) and when fuel was more expensive, so it is charged extra and promotes business passenger without it.

    If you showed me a way to opt out of a doc fee (e.g. I take the papers to DMV myself and save $500) than we will have the same thing. But we don't, do we? The only thing I can think of being in the same category as a doc fee is fuel surcharge (no way of opting out, opportunity to advertize lower price without it actually being lower). But even then airlines don't hide it from you the same way car dealers do. When you go to Travelocity and get a full trip quote just after you click "Find". One could only wish the same when buying a car.

    2018 430i Gran Coupe

  • golicgolic Member Posts: 714
    As a person who spends most of my working day preparing government forms, I can understand the doc fee. I think it is $50.85 in Illinois, but I can see charging up to $200 depending on the State.

    Here is a fun story on the doc fee. In one of my Honda experiences in dealing with a dealer who promised me "x" price only to discover it was "x-plus". I decided to change my price as well. In Illinois the dealer gets to keep a small percentage (1.75%) of the sales tax collected. This is the States way of compensating retailers for remitting the taxes. So any retailer gets to take a "credit" on the return.

    So, I started arguing for a reduced doc fee for this credit. I wanted some of this "profit" This was my way to get back at them for the x + plus pricing. It was actually comical for awhile since at first no one would admit to knowing what i was talking about.

    I eventually walked out, but at least I did it with a smile.
  • boomchekboomchek Member Posts: 5,516
    When you go to Travelocity and get a full trip quote just after you click "Find". One could only wish the same when buying a car.

    When you got to the F&I office, and get a final bill of sale to sign, that's how. :P

    Dino I understand where you're coming from (literally and figuratively) but we can be going on about this back and forth. You don't like doc fees, I don't like surprising my customers with doc fees, but they're there whether we like it or not. Is there away to avoid it? Buy a used car privately. Otherwise negotiate an OTD price and like someone said, don't worry about where the dealer divies up the money.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • sbell4sbell4 Member Posts: 446
    If you owned a dealership and you could charge a $500 doc fee per copy; would you do it?

    If you sold 300 cars/month would you really say, "no thanks to the $1,800,000 additional money per year?
  • houdini1houdini1 Member Posts: 8,356
    I think I will open a biz called "Doc Fees are Us" catering to auto dealers. I can save the dealers a lot of money. For instance, if it is costing them $600. to run a few papers thru a computer program, I will offer to do it for them for say, only $500.

    A win, win, win situation. Customer and dealer have lower costs and I make a @$#t pot full of money !! Who wants to sign up first? :)

    2013 LX 570 2016 LS 460

  • tidestertidester Member Posts: 10,059
    disingenuity

    I like that but the word you're looking for is "disingenuousness." :)

    Someone has to pick up the slack while Richard is still out looking for a car. ;)

    tidester, host
    SUVs and Smart Shopper
  • snakeweaselsnakeweasel Member Posts: 19,593
    In Illinois the dealer gets to keep a small percentage (1.75%) of the sales tax collected. This is the States way of compensating retailers for remitting the taxes. So any retailer gets to take a "credit" on the return.

    Actually its a discount for paying by a certain date.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • golicgolic Member Posts: 714
    Don't get all semantics on me. If you truly want to be technical its a discount on the ST-1, but on the ST-556 it is called an allowance.

    And yes, its only allowed for remitting the payment "and" return by the due date. Which I just assume for our discussion purposes all dealers are remitting timely.
  • explorerx4explorerx4 Member Posts: 20,966
    to get it OT, we will probably use some of the money from the tax refund to buy a new vehicle.
    anyways, we had some stock in a company that was aquired last year and stock was retired.
    in order to figure out how much we originally paid for it, about 20 years ago, i went through the old tax statements.
    i found the sales contract for a car i bought in 1986.
    base msrp was 12k + 300 for ugraded radio/cassette + 800 for a/c + 899 FOR DEALER PREP. :blush:
    when i traded it in 2 years later, i got 12k, so it worked out ok.
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • sterlingdogsterlingdog Member Posts: 6,984
    With those prices, you need not worry about wearing a polo shirt or a baby seal suit. Who knows? If you offer $14k, you might get it for $14,500. That would seem fair to both parties. If not, the asking price is still very reasonable for an '08 with low miles. What color is it? Mine is red but all of the colors in that car are pretty. Looks like you'll beat me and jmonroe to the trigger.

    We expect a blow-by-blow account of the sales adventure. :D Good luck.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    Don't you just love that word?! You have to give Dino credit for trying. I'm proud of him for thinking of it. Though used mostly in political circles, it is a good word to use in many cases.

    Actually, I wasn't out looking for a car today. I was out making money so that I can look for cars this weekend. :P

    BTW, a teacher in one of my classes told me this afternoon that she had used up all of her sick days. She said that she would just have to call in dead tomorrow. We all just howled!

    Thanks for pitching in for me.

    Richard
  • snakeweaselsnakeweasel Member Posts: 19,593
    Yes the asking price seems very reasonable, but still I will be trying to get it down a few hundred so that with the down payment I am thinking of the payments would be at $200/month. The color is white.

    I am taking the wife to look at it this afternoon after work, since it will be hers she has the last word on buying it.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • dino001dino001 Member Posts: 6,191
    899 FOR DEALER PREP

    Wow, that beats anything I've seen so far (the record was $799). Do I see a thousand? Thousand from the gentlement from Jimmy's Jeep, $1100 from lady from Bob's Toyota, anyone $1200? $1200 Mr. Joe's Honda. Do I see $1500? $1200 once, $1200 twice... $1500 from gentlemen...

    Soon enough we will have ads for $1 car with $20K prep fee. It's coming, it's coming ... ;)

    2018 430i Gran Coupe

  • driver100driver100 Member Posts: 32,639
    Soon enough we will have ads for $1 car with $20K prep fee.

    I can't think of too many business that charge their customers a doc fee. I thought that is what business's do, they sell you an item and then they fill out the forms, take your money, and say good bye. Now you have to pay them to fill out the forms so they can take your money. Next you'll pay a fee for the janitorial services so they can keep the showroom clean! :P

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • isellhondasisellhondas Member Posts: 20,342
    If cheapskate customers wouldn't grind the last penny out of every deal, dealers wouldn't have to charge a doc. fee!
  • cracoviancracovian Member Posts: 337
    I thought that the dealer holdback got you guys covered :P
  • jipsterjipster Member Posts: 6,299
    I thought that the dealer holdback got you guys covered

    They keep hiding the profit, we'll find it... then grind it. :P :P
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • dino001dino001 Member Posts: 6,191
    It has nothing to do with cheapskate customers, Craig. If it did, my local Scion dealers (who sell them at sticker) would not charge bloated fees - and they do. Same with Saturn or any other cars that would (or used to) sell at stickers - fees are there on TOP of MSRP. Truth is dealers charge those fees here simply because they can. Call it a "Stealth ADM". ;)

    2018 430i Gran Coupe

  • hp6130hp6130 Member Posts: 49
    I find it amazing what some dealers get away with charging. I find it even more amazing that people pay it. What if everytime someone bought a washer, dryer, t.v. etc, you had to pay a doc. fee for the paperwork? From 1983 -1991 I owned 5 RX-7's and I never bought one locally because the local dealer added $1199 to each one. This fee covered rustproofing, undercoating, fabric protection, special wax and taped pin stripe. These car's went for list at the time (early 80's) and many times they were sold before they hit the ground. The salesman and the owner of the dealership both knew I was a serious buyer. But they would not drop this fee. I said the car isn't shipped this way, why must I take it. They just kept saying that it goes on all of their cars, end of discussion. So I took my business elsewhere. Must have been a great time to sell cars back then when many of the imports(honda, toyota, subaru, nissan) were sold before they hit the ground. This dealer also tried to act like he would not service my car if I didn't buy there. One phone call to the regional headquarters for mazda fixed that.
  • tjc78tjc78 Member Posts: 17,253
    What if everytime someone bought a washer, dryer, t.v. etc, you had to pay a doc. fee for the paperwork?

    There is a heck of a lot more paperwork (financing, DMV, the title for the trade in, etc) than buying a washer. I am not saying there should be a huge fee for paperwork but $50 - $100 seems reasonable. Like others said just make an OTD offer you are comfortable with and let the dealer decide how to distribute the $.

    FWIW the dealer add-ons you mention are a completely different thing. I won't buy a car with those type of add-ons either. If I want a pinstripe the body shop up the street will kindly do it for $35.

    2025 Ram 1500 Laramie 4x4 / 2023 Mercedes EQE 350 4Matic / 2022 Icon I6L Golf Cart

  • greanpea68greanpea68 Member Posts: 1,996
    You see, 'jip' and 'snake' played together as kids on the playground but neither one will admit to it.

    jmonroe


    ROFLMAO....... You always know how to make me laugh JM.... Keep up the good work :D

    GP
  • greanpea68greanpea68 Member Posts: 1,996
    Nothing is ever "pure" profit. It takes massive amounts of money for a store to open it's doors every month.

    We charge 50.00 and that helps pay some of our admin costs.

    600.00 is nuts.

    We don't see any of this money and everyone pays it, even me.


    Have to agree with Isell.... $600 is nuts but you ussauly only see that in high line vehicles..... or Florida :P

    Here we charge $295.... That includes a full tank of gas, detail of the vehicle, Your state inspection sticker (Which is $29 here in Ma.), and for compliance regulations we have to keep your file on record for 7 years... so you are essentialy paying for storage.

    But most of that money goes directly to the dealership's administration. there is a lot of paper work that happens when you buy a vehicle. Someone has to pay those pretty little ladies in the office. ;)

    GP
  • morin2morin2 Member Posts: 399
    If dealers wouldn't grind the last penny out of every deal by pushing extended warranties, all sorts of packs and ADM, then maybe customers wouldn't object as much to a reasonable ($50-100) doc fee.

    These are the practices that make people dread going to a new car dealer. In what other business, do you pay unspecified overhead expenses that should properly come out of the gross after you agree to a deal?

    I walk before paying junk fees. There are enough other dealers more deserving of my business.
  • delthekingdeltheking Member Posts: 1,152
    When you are spending $20k and above,nothing is cheapskate. This is big money we are talking about here.Salespeople need to understand that. Customers do realize that salespeople work on deals and appreciate that,but salespeople also need to understand that it`s a lot of money that is being invested.
    So naturally people will be very anxious.And also realize that,if they make a mistake,like selecting the wrong car or a very unreliable car,then they would be stuck with it for a long time.Buying cars is an emotional and financial investment.So, a lot of factors have to be considered and when so much money is involved,it is natural to be indecisive,apprehensive and nervous.
    Also,the customers buy once every 5 to 6 years,whereas the salespeople do car sales all the time ,,day in day out,,so naturally they will be less sensitive or emotional about it.
    But,nothing personal here` isell `- my 2 best purchase experiences were with Honda dealers- one wherein I bought from them --but the best --- when I sold them my very low mileage Honda as I was not using it much.That simply was the best experience I ever had in a dealership and though personally I don`t like Honda cars- I recommend a lot of my friends and co-workers who are interested in a Honda to go to that dealership.
  • roadburnerroadburner Member Posts: 18,493
    Must have been a great time to sell cars back then when many of the imports(honda, toyota, subaru, nissan) were sold before they hit the ground.

    Back in 1984 I was trying to help my girlfriend(now wife of 23 years :D ) buy a new Accord. Every dealer in the Cincinnati area wanted to play games. One guy refused to do anything but quote payment numbers while another wanted a $500 deposit before he would take our offer to the SM- he said that he needed to know that we were serious. The whole experience left such a bad taste in our mouths that we've never seriously considered a Honda since.

    Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
    Wife's: 2021 Sahara 4xe
    Son's: 2018 330i xDrive

  • lrguy44lrguy44 Member Posts: 2,197
    Let's clear this up. Doc Fees are gross profit to the dealer. The sales department is not paid on this fee. In my state, if you charge one person, you must charge all people. Even employees must pay it.
    Now, the key words are gross profit. A new car sales department is a money loser for a dealer. Sometimes you guys act like the dealer pockets all the gross from a sale. What about building mortgage, property taxes, cost of parts inventory, special tools, admin people, furniture, computers, benefits, furniture, software, coffee for the waiting area, resurfacing the parking lot, and the list goes on and on. If all fees are a rip off, how come so many dealers were working on such a small net profit that they are now dropping like flies. But let's go on trying to make every dealer a non profit organization. Profit is not a dirty word.
    Actually, because accounting apportions fixed costs by property area, sales never can make money for a dealership. Parts and service are the key to success.
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