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Comments
I have a 2003 chevy silverado1500 ,
I have a pop/ kock noise in the dr side weel when i come to a stop. i jacked up the frount of the truck and found out that my inter tie rods had some play in them so i replaced my inter and outer one on the left and right side, figerd that would fix it , it fixed the noise that i had when i turnd, but not when i brake, i can make it do it when i stop hard or if i hold the brake all the way down and put it in drive or to back up and give it a lot of gas it will do it one time, then if i swich gears and do the same it will do it then , but it dose it every time i stop hard, i can feel it in the floor or brake when it dose it and i can hear it over the radio as well. i checked to see if i had play up and down on the weel and it did not feel that it did. as if a ball jont would be bad, dose any one have a clue as to what it mite be?
Thanks Dan
I apologize for the issues you are experiencing with your vehicle. Please keep us posted on any information from the dealership.
Thank you,
Caron, GM Customer Service
Has anyone been through this ??
in the skirt piston length, and over time it builds up carbon on pistons.
It sound like a knock and tick on start up on cold mornings. No harm donel
Run 5-30, quiets it down, if your really want to go to all the effort, pull the spark plugs, put Sea Foam down in the holes, let it soak overnight,
cold crank the engine a few times to push the foam out, put the plugs back in
It will smoke like hell. Change the oil soon after, as it may be contaminated.
Should get rid of most of the noise.
Did the dealer perform the repair? If so, I would definitely recommend calling them and letting them know of the vibrations that were not previously there. Please keep me updated.
Christina
GM Customer Service
I’m sorry to hear about the noise and transmission concerns with your Silverado. Have you been working with your dealership to address these? Customer Assistance is available to work with you and your dealership towards resolving these concerns, or to look into warranty or recall information on your vehicle. Please email us with your name/username, contact information, the last 8 digits of your VIN, and the name of your involved dealership.
Thank you,
Sarah
GM Customer Service
If we can be of any assistance (looking into warranty or recall information on your vehicle, assisting in working with a dealership towards resolving this concern), please private message us with your name, contact information, the last 8 digits of your VIN, and your involved dealership.
Best,
Sarah
GM Customer Service
My 2011 GMC Sierra 5.3 6 speed has pulled right since new (April 2011). It also has a very "choppy" ride. Selling Dealer aligned it within weeks of purchase. Still pulled.
At my expense, had a diffrent Dealer rotate and balance the tires within a few months of purchase (that was tough pill to swallow considering the truck was practically brand new).
Recently, had same Dealer align truck. No change. Truck still pulls and has a choppy ride.
District Specialist states "operating as designed!"
well i must say i am a very very dissatisfied with my new truck!!!!!!!! this will likely be my last GM for sure. i wish i had my 2003 GMC back!!! i have owned it from middle of sept and its been in the shop every thursday except 2 thursdays since i have had it. first i took it in for vibration in the front. they have force balanced all the wheels, replaced 1 rim and all 4 tires. the service advisor tells me it is normal???? like WTF is that. i have 3400 miles on it. my 2003 drove like a dream. i am in talks with gm now, but it looks like i will get nothing done?!?!?!?!?! when i took it in last thursday, i complained about a noise in the back end of the truck thinking that the spare tire may have come loose? nope, they called me and said they were replacing the rear axles!!!!! like 3400 miles and it needs new axles!!!!!! my truck is red i am already thinking it should be yellow, A LEMON!!!!!!!!!!!!!!! i also took in with me last thursday a piece of trim that fell off when i was washing it!!!?!?!?! like WTF is that? there was no glue on it. this truck was built in indiana not mexico, where i could see this being a defect!!
as a new vehicle owner i am VERY VERY DISSAPOINTED with my new truck. i have owned 5 new gmc trucks since i started driving 32 years ago, and i now think i should still listen to my dad when he tells me to drive a ford!!
i am so lost for words as im disgusted about this and that the dealership here in Chambersburg PA, Jennings, are not going to do anything about it but tell me its the nature of the vehicle.
i tend to disagree with them as a $40 k truck should drive flawlessly!!!!!!!!
i also dont care much for the way the 6speed trans holds in gear till it needs to shift. NO WONDER ITS SO HARD ON GAS!!!!!! which doesnt impress me either as my 2003 got 20-25 mpg and i havent got over 16 with this new one and its 8 years newer! being that much newer it should get better gas milage than my old one!!
I AM JUST SO UPSET OVER THIS BULL CRAP OF DEALING WITH A NEW VEHICLE. i bought a new one not to be in the garage and i now have spent more time there with this new truck than my old one....SOMETHING WRONG WITH THIS PICTURE!!!! no wonder GM almost went under...maybe they should have with the junk they are sending out on the market to sucker people in to buy!!
gm should also look into some more invigerating colours for their junk like YELLOW!!!! if you got LEMON,it should be the right colour!!!!
sorry folks...just sour taste in my mouth...LIKE A LEMON.....
dont know what to do now with this hunk of junk!!!
ONE DISGUSTED GM OWNER
NEIL
I am sorry to hear how dissatisfied you are with your new truck, and can understand how having a new vehicle in for repairs so frequently is frustrating. It sounds like, from your post, you have contacted Customer Assistance already? Were you provided with a Service Request number? If you would email that to us, or the last 8 digits of your VIN, we would be happy to investigate the situation further.
Regards,
Sarah
GM Customer Service
well no i dont have a service request number,wasnt given one. if you could help that would be greatly appreciated as i dont think the person handling this has a strong enough personality to deal with the service adviser.
i also would like to mention that i had to borrow a vehicle as one was not given to me or offered. it has been at the dealership for over a week and i havent heard from them at all? the only way i have heard or know anything is from the district specialist. why is this? why hasnt the dealership called me? my last 8 digits are b2309253.
why have i had to borrow a vehicle to get to and from work? and to top it all off, i am driving a 2001 saturn with 180,000 miles on it, which at 45-65 miles an hour has NO VIBRATION WHAT SO EVER. but i am being told that this is normal with the new GMC sierra and it design. well if i had known of this i would not have bought it. i have had several trucks out for test drives since last feburary when i decided to buy a truck. i chose new as the used ones were not in nice shape and the prices were like new, so i bought new. WHAT A MISTAKE this has proven to be. but none of the ones i took for a drive had no vibration at all. and some of these vehicles were GMC,s.
this is POOR service and POOR quality from a company who has been around for so many years. a company who took the publics money to save itself from bankruptcy.
where is the dedication to the public that general motors wants to buy their product...NONE!!!! but expects the public to buy their product and put up with this kind of treatment!!!
NEIL
I would like to get a Service Request established for you. Unfortunately, when I used the last 8 digits of the VIN provided, I wasn't able to access the vehicle's information. I'm sorry for that delay.
If you're willing, please email us the full VIN, as well as your name/username, complete contact information, and the name of your involved dealership.
Thank you in advance, and I apologize for the delay.
Sarah
GM Customer Service
Just recently had to have Chevy replace their transfer case (which had less than 10,000 miles on it - I didn't drive it much) as the chain was jumping cogs when in 4wd. They also had to repair an oil pan leak and a coolant line leak. Great - all under warranty. They had to pull the front differential to fix the oil leak so due to it's state I got a "new" one from a junkyard and had it put in. I asked them to drive test the tranny because it was "hunting" when it shouldn't in second gear AND it was shifting between 3rd and OD and then back and then back way too much at 35 mph ( cruise control of course). Except when I get it back, less than two miles have been clicked away on the odometer....hmmm. They said it was fine.
Now after all that I have a vibration at 33-38 mph. I can feel it in the steering wheel and in my seat. So I had the wheels balanced, replaced two worn ball joints in the steering linkage, I even put a Contour cam under my truck looking for what the heck was doing it. No luck.
At this point I am a little concerned about the Chev Service and I think I am on my own as they state the truck is fine and it had the vibration before they did anything to it. So I was just racking my brain... Going over the factory chev manuals for 98. And the other day while complaining about all of it, one of my co workers asks me if my drive line was "in phase".
So there you go. Google it. Propeller shaft phasing, drive line phase. It's funny because the Chev factory manual states how important this is. It even has pictures showing all the drive lines and how they should be phased. So why then when I look under my truck, is my drive line 45 degrees off? This is a two piece drive line and it does come apart at the spline but it only goes together one way. So my truck and many, many others roll off the factory floor with out of phase drive lines. W...tf?
So I just got my truck back today from a local drive line place and it feels great. No vibration. They removed my drive line, cut it, phased it, welded it back together, balanced it and reinstalled it. Guy says he does it a lot.
Also on the drive home I noticed the tranny was not shifting back and forth. Could it be that the drive line issue was putting "junk" into the data that shifts the tranny? And the pedal response feels better now. I always felt the truck was a little sluggish but shrugged it off as symptomatic of a 3/4 ton 4x4.
The elliptical (as opposed to perfectly round) rotation of an unbalanced, out of phase drive line robs power and response. I suspect my gas mileage may improve as well. Thanks for reading and I hope this helps some one.
Regards,
Sarah
GM Customer Service
larry
Best,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Sarah
GM Customer Service
I have a 2007 Silverado LT 6.0Ltr, 4X4 ( not classic ) I "had" a tinny, obnoxious vibration on acceleration at exactly 1500rpm. As recommended on another website, I went under that truck at the passengers door and located the screen mesh on the exhaust pipe. I moved this screen mesh back and forth for about 15 seconds. Went out for a drive and the vibration is gone. Mmmm....what's up with that. If the vibration returns , I'll try it again.
Chromedome
Sarah
GM Customer Service
Your quote:
"We also drove a brand new truck off the lot on one occassion to see if the problem that I had was in the new truck."
Wonder why they had you do that if you have a valid complaint about your "warrantied" truck? Sounds like a quick, convenient way to say "see Evan, they all do that so quit complaining!"
Was it the Sales Manager or the service department's idea to "drive a like vehicle"? I'm guessin' it was the GM Dealer Sales Manager.
In addition to other quality issues, my 2011 Sierra's steering pulls right and jumps a bit over bumps. It has since new. I don't care if GM has "run out of patience" with me. I'm going to keep telling them to correct the numerous problems with the new truck.
You're exactly right; why did we buy a new truck?
My old truck ran better!
I am having the same exact problem exactly that you are describing in the post I am replying to. I hope that you have found an solution. Can you please share with me the fix for this problem?
Thank You!
Hope that helps...it cost me 60 bucks to have it done
We're sorry to hear that you have had to make so many visits to your dealership for this same rear end noise. If we can check into this situation further, please send us an email at socialmedia@gm.com with more details (including your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership).
Sarah, GM Customer Service