Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Options
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
The customer still is bitter and thinks they have been wronged and in most cases the effort is unappreciated and is money thrown away by the company making the adjustment.
So much for stepping up to the plate and trying to do the right thing.
If that were true, we'd have AC Compressor discussions for every make and model.
While I agree a company making a partial "goodwill" gesture will often not get the same positive result from the customer as a full hearted "goodwill" gesture will, it often could be better than doing nothing at all.
Do nothing at all and you end up with customers like me who will rant and rave to anyone that will listen for the rest of their lives about NO GOOD company XYZ (In my case Chrysler/Dodge). That is a lot of negative publicity. Making a partial compromise might not retain the customer's loyalty, but it might buy neutrality, meaning the person will not ACTIVELY spread negativity about said company. They will be much more passive.
Yes, sometimes making a compromise does work. Offering to split a bill for instance but in the recent case right here, Honda stepped up and paid 2/3 of a large bill and they STILL have a bitter, unhappy customer who says they will never buy another Honda!
This happens pretty often. So often that as a retail manager, I either gave them 100% or nothing.
I think maybe at first the offer to split a bill sounds fair but after htinking about it, talking to neighbors and friends or reading something in a forum they decide in their minds that whatever was done wasn't enough.
Go figure.
It was my DEALER, who sold me the car, serviced the car, who thought it was a premature failure and should have been covered 100%. I knew nothing about this potential problem. I've never posted anywhere else. Only through the dealer did I know anything about Honda helping with the problem. I was prepared to pay the full $3400 and just thought I was unlucky. I had to be INFORMED that it was a prevalent problem. Research backed up what I was told.
Due to everything that has been brought out here, I have changed my mind and I agree that Honda did help me out, and most of all, my dealer is the best, without them going to bat for me I would be truly in a fix. The real champion here is the dealer, not the car company as Honda would have done nothing for me if I had called them.
The place I will get the best trade is my Honda dealer and, as I already know after years and years, they go above and beyond when it comes to service and above all, they are KIND. Most dealers around here are $%#%#@ whether it's sales or service.
So I will be glad when the supply picks up and I can purchase a new Honda.
I continue to believe that companies that do right by their customers will continue to prosper and sustain, while companies that do not stand behind their products will either go bankrupt or get bailed out multiple times like Chrysler.
Yes, ylou dealer could have said nothing and you would have been out 3400.00 but to their credit they really went to bat for you and they were able to convince Honda to help out in your case and they did!
Oh, Honda may have done something for you if you had called them yourself. I've seen them do this many times but who knows how much?
You sound like a loyal customer and a customer well worth fighting for!
Supplies are already starting to pick up. That earthquake really kicked them in the teeth!
The comprehensive compilation of your post suggest that you are still connected to Honda in some fashion, other than that of a mere Honda vehicle owner, even though you are retired. Your strong affinity for Honda especially causes one to suspect that.
Do you mind stating what type of busy shop you ran?
Goodday
And, if Honda sold cars with questionable compressors for a couple of years and then got a handle on the problem and indisputably corrected that problem, I would still consider them to be one of those elite, standup companies. I would continue to be one of their strongest advocates.
I cannot condone their record on this one.
Not sure why you're asking but as I stated before, I managed the Auto Center of the busiest Sears store on the West Coast. In those days we did almost everything. Not like today when about all they do is sell tires and batteries and maybe do a brake job.
And one last thing, Isell has been in here for a long time and always tells it like it is and is a pretty cool guy...that's why I posed my question to him 1st. He's one of the good ones! I am,
The Sandman :sick: :shades:
2023 Hyundai Kona Limited AWD (wife) / 2015 Golf TSI (me) / 2019 Chevrolet Cruze Premier RS (daughter #1) / 2020 Hyundai Accent SE (daughter #2) / 2023 Subaru Impreza Base (son)
The shop next to the school I teach at said they could be able to do it for $1300 instead, so I will probably take it to them, get through the winter and trade it in for something like, a Toyota.
My mom has a 2008 CRV and it just had a recall on it's transmissions. She also had to replace the tires after 25,000 miles previously and has had other mechanical issues with it. She was going to go get some more stuff done to it, but she has decided to trade it in now after all this with our CRV and her's.
Honda's were great for a while, but now I think we are moving on without them.
The poor folks at the dealership have to take the brunt of the customer's fury. I'm sure they have seen the sheer magnitude of the a/c system problems--I feel for all the mechanics and service managers as well as for the vehicle owners, like you and me.
I know you are appreciative of the dealership's offering to make it as right as they can, but I wouldn't blame you for taking it to the shop that would do the job for $1200.00 less.
I replaced my compressor and condenser (with new dryer included) for about $450.00. The parts were new from Oreilly Automotive and came with a lifetime warranty. But, I did the work myself as I do this for a living. The system was back-flushed very thoroughly. One cannot back-flush these condensers, though, due to their design. Some or most of the debris will stay trapped inside.
You and I have something in common with a lot of other people; we are very disappointed in Honda America.
The Sandman :sick: :shades:
2023 Hyundai Kona Limited AWD (wife) / 2015 Golf TSI (me) / 2019 Chevrolet Cruze Premier RS (daughter #1) / 2020 Hyundai Accent SE (daughter #2) / 2023 Subaru Impreza Base (son)
My memory of the account is the same as your memory and darb0213's memory of the account. It seems Toyota was mostly vindicated on this issue.
The Sandman :sick: :shades:
2023 Hyundai Kona Limited AWD (wife) / 2015 Golf TSI (me) / 2019 Chevrolet Cruze Premier RS (daughter #1) / 2020 Hyundai Accent SE (daughter #2) / 2023 Subaru Impreza Base (son)
he study by NASA into Toyota’s electronics, which was ordered by Congress last year, confirms the traffic safety administration’s original determination that the acceleration problems that led to the recall of nearly eight million Toyota cars and trucks in 2009 and 2010 were mechanical, caused either by gas pedals snagging on floor mats or sticky gas pedals that didn’t retract when drivers released them.
"But in a separate study of Toyotas involved in accidents, the agency concluded that most cases of sudden acceleration were probably because of drivers stepping on the gas when they thought they were stepping on the brake".
Notice to vehicle drivers: The big pedal on the left is for braking (for standard transmission vehicles, the big pedal in the middle is for braking) and the small pedal on the right is for accelerating.
And I didn't care much for the author's statement that congress 'MUST' pass the bill to mandate brake override and event recorders. That would place the cost of any vehicle out of the range of most people's budgets and place an extraordinary burden on all automakers. It's fine to state that as opinion, but he or she should not have used the word 'MUST' in that context.
The one thing the author is correct about is that Toyota should not have dragged their feet so long before issuing a recall concerning the floor mat interference. It was an easy fix and could have saved a lot of problems for them down the road.
It's quite telling that the author's name is not listed with his/her article.
Here's the editorial staff at the NYT.
The Toyota Halts Sales of Popular Models - Accelerator Stuck Problem Recall is active again for more Toyota talk.
Now that Fall is officially here, we'll see if CR-V AC compressor complaints fall off a bit (until defrost season kicks in).
The Sandman :sick: :shades:
2023 Hyundai Kona Limited AWD (wife) / 2015 Golf TSI (me) / 2019 Chevrolet Cruze Premier RS (daughter #1) / 2020 Hyundai Accent SE (daughter #2) / 2023 Subaru Impreza Base (son)
Honda Civic Climate Control System
I just received a notice of a class action suit for Honda compressors or condersers
Civil Action No.: 2:08-cv-4825 (KSH)(PS)
Is it worth it to filll out the form and send it in? Will I be getting any financial compensation that is worth the trouble? Will there be any other legal consequences for me in doing so?
I have never filed a claim before.
I would appreciate any responses.
My point here is, if you don't ask for something...you don't get anything. So go ahead and fill out the paperwork, send it in & see what happens. For the little effort you need to put forward, you could get something great in return. So, go for it!
Mr. Sandman :sick: :shades:
2023 Hyundai Kona Limited AWD (wife) / 2015 Golf TSI (me) / 2019 Chevrolet Cruze Premier RS (daughter #1) / 2020 Hyundai Accent SE (daughter #2) / 2023 Subaru Impreza Base (son)
Didn't really look it over, though.... as I sold mine in 2008, and never had the compressor problem.
If you've already paid for the repairs, long ago... don't see how it could hurt to send it in... What do you have to lose?
Edmunds Price Checker
Edmunds Lease Calculator
Did you get a good deal? Be sure to come back and share!
Edmunds Moderator
We did not go through with the repair--to expensive and only a one year guarantee.
Today, I contacted the lawyers' customer service line and was told if you did not actually have the repairs done--that it is possible to file an objection.
We just got hit with an estimate of over 1500$ for an air compressor issue. We were advised by the service rep to look into this class action suit. You indicate here that you 'got the notice and mailed back your receipts'. Can you tell me where you got the notice and how I can obtain one? Thank you.
Timothy D. McCauley
Thanks for any help. Would love to be able to get some of my $$ back.
Vivian Z
Funny to go back to the first few posts and read "Very few of these cause problems." Funny, unless you're an owner and your AC goes out.
It's immoral for Honda to have done this for 6 years.
Over 2K posts on thisforum but many more thousands on many other forums.
I did get the form to fill out about the lawsuit. I filled it out, sent my receipts even though I don't think I'll get anything since my car was over 100,000 miles when it occurred the 2nd time. I now have 154,000 miles on my CRV and still going strong 10 1/2 years (2002 model) later.
I love my CRV.