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Yesterday was my daughter's 7th birthday. It was a cold evening so we went and saw the "Bee" movie, and were then going to go to her favorite restaurant the "Spaghetti Factory". Hurrying back to our 'family' car to get out of the near freezing winds, the remote doorlocks wouldn't work. I quickly unlocked the door manually and jumped in the car, pressed the unluck button and none of the doors unlocked. Thinking the battery may be low or dead I started up the car... started right up. Then tried the doorlock button again, still did not work even with the car running. I had my 70 year old father, my wife and three kids outside in the cold. Quickly I reached around and started to unlock the doors from the inside. Even the manual lock was broken on the rear passenger door where my wife and 2 year old and 3 year old son's were waiting to get in. After getting everyone in the car, the dash panel was blinking and the heater would not come on. What a car! After a minute or two of blinking lights eveything began working 'normally'. We scrapped the dinner and decided to go home and open some presents for my daughter...
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That was last night. Today I dropped the car off at the dealer and called Chrysler.
File #16918018
by the way my Pacifica is a 2007 spring special with 2500 miles.
By the way, my Pacifica is the 2007 Spring Special also with AWD. Good luck.
The 800# I posted is, I believe, for Chrysler Corporate.
We just had it back in the shop with our complaints and they reprogrammed the computer thingy and so we're hoping for the best.
We have under 6,000 miles on this car. Arrgh.
farout
The electrical problems were related to a fuse that was not seated properly from the factory and was working its way loose. The erratic occurance, and the increasing frequency, of the problems seem to agree with this diagnosis... we'll see.
Good luck to everyone.
Cheers,
Wayne
Back to the dealer on Monday. We've contacted a lemon law attorney since we're nearing our first year anniversary in six weeks. Shuddering, electrical issues, stereo issues, vibration thru front end, yadda, yadda, yadda.
Now maybe you all have a different thing than I think I feel. I am impressed with the mpg we get 21 to 24.3 which is better than our 2007 Jeep Compass got. Frankly I think the 4 L engine has great get up and go and it's mated to a Transmission that helps it preform to the max.
I am sorry to hear of others problems, and do wish for your problems to get resloved.
farout
If you have all the documentation of your Pacificas problems, and you mileage is below 36,000, and you bought it new you don't need a Attorney!
I will give you the correct way to get the results.
Call the dealer you bought the car from, speak to the Service manager. Tell him you want the Chrysler Zone Rep. to meet with you and the Service Manager, because you have lost confidence in the car. Call the dealers General Manager, and tell him or her, that you have asked the Service Manager to make arrangements meet the Zone Rep. and would he follow up to make sure this gets done ASAP. Then call 1-800 992 1997 and go the the choice that lets you tell your experience. Tell the telephone rep what you have experienced, and that you are asking for them to establish a reference number and to ask for someone to follow it up.
The telephone rep will call the dealer to see if they have made contact with the Zone Rep. and if not why not.
Do not worry about you being over the one year time frame, we were 16 months of having our Jeep Liberty Diesel when we first contacted Chrysler. The big issues are what I stated above, and if you are good there you will be ok.
Chrysler is fantastic about helping buyers that have problem vehicles! If you have owned other Chrysler made vehicles let them know that you have been a loyal believer in their brand. That's a real strong point if you have owned other Chrysler vehicles. We have owned 13 Chrysler vehicles and we have been pleased with all but two and both problem vehicles Chrysler stood by us. Now to me that speaks volumes about their desire to help.
DO NOT RUN DOWN THE DEALER, THE SERVICE MANAGER, OR THE PEOPLE WHO WORKED ON THE CAR!. That only gets everyone in a defensive mode, which gets you no where. Compliment them for their interest in hearing your problem, which is really just good P. R.
This whole thing form the time you call you Service manager can take about 90 days until you get into a Chrysler vehicle you want to replace your Pacifica.
I sincerely hope this helps, I have repeated this to several others who have had their problems resolved.
farout
If you have all the documentation of your Pacificas problems, and you mileage is below 36,000, and you bought it new you don't need a Attorney!
I will give you the correct way to get the results.
Call the dealer you bought the car from, speak to the Service manager. Tell him you want the Chrysler Zone Rep. to meet with you and the Service Manager, because you have lost confidence in the car. Call the dealers General Manager, and tell him or her, that you have asked the Service Manager to make arrangements meet the Zone Rep. and would he follow up to make sure this gets done ASAP. Then call 1-800 992 1997 and go the the choice that lets you tell your experience. Tell the telephone rep what you have experienced, and that you are asking for them to establish a reference number and to ask for someone to follow it up.
The telephone rep will call the dealer to see if they have made contact with the Zone Rep. and if not why not.
Do not worry about you being over the one year time frame, we were 16 months of having our Jeep Liberty Diesel when we first contacted Chrysler. The big issues are what I stated above, and if you are good there you will be ok.
Chrysler is fantastic about helping buyers that have problem vehicles! If you have owned other Chrysler made vehicles let them know that you have been a loyal believer in their brand. That's a real strong point if you have owned other Chrysler vehicles. We have owned 13 Chrysler vehicles and we have been pleased with all but two and both problem vehicles Chrysler stood by us. Now to me that speaks volumes about their desire to help.
DO NOT RUN DOWN THE DEALER, THE SERVICE MANAGER, OR THE PEOPLE WHO WORKED ON THE CAR!. That only gets everyone in a defensive mode, which gets you no where. Compliment them for their interest in hearing your problem, which is really just good P. R.
This whole thing form the time you call you Service manager can take about 90 days until you get into a Chrysler vehicle you want to replace your Pacifica.
I sincerely hope this helps, I have repeated this to several others who have had their problems resolved.
farout
I'll keep you posted.
With the new parts there is a new program designed to operate more smoothly and better fuel mileage.
Perhaps this might help someone, I hope so.
farout
Any help on either process or my vehicle's problems would be greatly appreciated.
Here are some things to just let you know. If you have less than 36,000 miles, and have receipts for you scheduled work done, and repairs made, you stand a good chance to get a buy back. However if you borrowed money beyond what the vehicles sticker price was that can present a problem, in financing the replacement vehicle. You can choose from any vehicle made by Chrysler LLC, except MB. They like for you to select a vehicle equal to or more expensive than the vehicle you currently have. However it can be worked out with a lower priced replacement vehicle, but it makes it difficult. Depending on how many miles you have on your Pacifica is how much per mile you will have to pay for the use of the Pacifica. That too can be determined by how many trips for repair you have made to correct the problems. In our case we went 25 times to the dealer in 17 months. Our cost was $ .05 cents a mile for 28,500 miles. We were told that was very unusual as most mileage charges go for $ .15 to $ .50 cents a mile, just depending.
To start the buy back ask the Service Manager to call the Chrysler Zone Rep. as you feel a buy back is in order. Then go to the Dealerships General manager or owner and tell him your issues with the Pacifica, and tell him to please assist the Service Manager and call the Chrysler Zone Rep as well. Then call Chrysler Customer Care at 1 800 992 1997 and talk to the last choices # 5. Tell then how you believe you have a defective Pacifica. They will follow up with the dealer to make sure the Chrysler Zone Rep. is involved.
ABOVE ALL ELSE DO NOT DOWN GRADE THE DEALER OR THE PEOPLE WHO WORK AT THE DEALERSHIP! BE POSITIVE, AND AFFIRM THAT YOU ARE A CHRYSLER LOYAL CUSTOMER. These people hear complaints ALL day, by nasty people that abuse them all the time. Be refreshing and kind as well as showing understanding. Get off to a good start by winning the people over to understand you have a real problem that they can help you with.
Hope this helps, and good luck.
farout
I have not had the torque converter replaced in my car as the shudder is infreqent at this point. Can anyone that has had the torque converter replaced, please comment on how the fix has affected driveability, performance and fuel economy?
Thank you for your time.
The buy back will cost you something per mile for use, anywhere from $ .50 to as little as $ .05 a mile.
The 4.L engine and the 6 speed automatic are new for 2007, and are now in the Town & Country and Caravan. So I would expect this will be resolved rather soon. Unless you hate the Pacifica I would advise to stick it out for a while. One other issue is that with a buy back you have to buy a Chrysler vehicle of your choice, but not a MB.
Frankly from what I have seen all vehicles regardless of brand have some sort of unique problems. Chrysler is easier to deal with problems than most other brands, and make your issues known by calling 800 992 1997 at customer care and get it documented, so you have a clear history that cam be proven should you want to get a buy back.
Hope this helps. and merry Christmas
1. Is there still a problem if you shift using the AutoStick function? I understand that we should not have to, but I need to replace my car next year at 70,000 miles due to it being a company car, and I would like to know what my options are. I love the car, and might be willing to do the AutoStick rather than downgrade to another vehicle.
2. I realize that this is outside the box, but has anyone put a 2006 transaxle in a 2007? I assume that this would solve the problem. Again I understand that we should not have to, but I love the car and I want to know what my options are. I have searched the world, and there is not another car at this price point that has the fabulous ride, handling, and interior that this car has. The GE guy and the Toyota guy who are running Chrysler now must not understand.
The Compass felt like the parking brake was on when you took your foot off the gas. The pacifica glides like it;s floating on air!
Besides the LIFETIME POWERTRAIN WARRANTY, we bought the Lifetime Max Care Service Contract. So I am most likely driving the last vehicle I will need here on this earth, baring some unforeseen event, which is always a possibility. Being retired we are not in a huge rush to get places, so we pretty much stay with the speed limit, and drive for better mpg. That's not to say I don't push it once and a while.
I hope this helps.
farout