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As much as I am hopeful that you get swift, satisfactory action, I am still not convinced that you are getting what you deserve. Just a couple of thoughts to follow up about that ...
If I understand correctly, the recommendation for Chrysler to begin the buy-back process came only after you emailed the CEO and asked for your service record. If that's true, they are responding to the squeaky wheel (pun intended) rather than proactively acting responsively.
If you haven't already learned all of the details of the buy-back process, be sure to do that. The questions: How long does it take? What are the factors that are considered? Who is the decision maker? What is the decision maker's contact information? Each time they get in touch with you, get a firm commitment as to when you will hear from them the next time.
My Chrysler dealer has the car's service record available online. (Not all dealers do.) Even so, you are absolutely right to get printed service records from the dealer.
Better yet, each time you take the car in for service, including warranty service, you should always get a SIGNED copy of the record indicating what was done, the mileage at the time it was done, the date the shop accepted and returned your car, and what the next step is, if any.
Hope this helps!
One of the dealership's directors called me yesterday and said Chrysler will be calling me "soon" to discuss a replacement vehicle "so you won't have to deal with the state." I told him I would consider such an offer but the new car would have to just now come off the assembly line--nothing first generation, as it were, and I would verify the date of manufacture. I could demand and would likely get a full refund but quite frankly, I haven't found anything I like better at the price. Other than irritation, I haven't been inconvenienced--I've always had a rental car. The dealer has put over a $1K into Enterprise and I've got to drive a variety of vehicles.
When Chrysler calls, I'll see what "extras" they are willing to give me for my "inconvenience and aggravation." My Sebring Touring :lemon: is fully loaded so they can't give me any options. I intend to suggest they give me an extended warranty at their cost (I never buy 'em on anything) "to protect me against the likelyhood of future problems with the top's mechanism."
I'll keep y'all posted. Jackie
I think the statistical odds are very much in your favor that a second car will not have the malfunctions that were present in the first one. So, I think it's great that you're open minded to considering a replacement car rather than a refund.
However, considering all of the circumstances that you experienced, you might consider entering into a special contract in the event that you do indeed accept a replacement. The contract could in essence guarantee you immediate relief if the same stuff happens again with the replacement car.
By the way, I would be very, very surprised if your dealer actually incurs the costs of providing you the rental car. Under the circumstances, I would be shocked to learn that the dealer isn't reimbursed by Chrysler. Chrysler should be paying for the rental car, because doing so is right on so many levels.
Let us know when you get the keys to the new car!
My Sebring :lemon: is behaving OK right now so I have the time and energy to negotiate the T's and C's of the replacement. I'm not convinced Chrysler will be receptive to negotiation.... I'll be interested in getting "the call" and knowing the level of the caller. VA Lemon Law says Chrysler has 45 days to comply once the decision to refund or replace is made. I have yet to hear from the state investigator.
Many of my friends say I'm nuts to even consider another Sebring "...go for the VeeDub Eos" they say.
Jackie
I agree that Chrysler will probably not want to negotiate a special contract. But it won't hurt to try.
No, I'm not an attorney. Now you know how little my advice is worth. :P
Love the air blowing in my receding hair!
Kim
I recently received my replacement vehicle, built in Nov. 07, and so far it is perfect and I'm loving it. But I've only driven it 480 miles. I'm optimistic that Chrysler has finally figured out the retractible top problems with the early models.
If you are claiming relief via Lemon Law, document, document, document. These are not cheap vehicles and they should be delivered without defects. Good luck. Jackie in VA
What model year?
we recently purchased a used 2008 sebring convertible. had only 14000. on it. not bad. great looking car. took it out for a test drive and the roof creaked and rattled while up. they to;ld us it would be taken care of. so we put thetop down and the ride was smooth. the next few days it was inh the 90's and the roof down was a welcome ride. one of those days i got a message top failed. so for 2 sweltering 95 degrees we could not use the top. we had to turn up the radio to avoid the rattle. well we made an appt to get the car roof looked at and was told chrysler is aware of the problem and working on a fix . now we had the vehicle checked out and ws told the rattle is characteristic of the vehicle. ok well. i don't think thats gonna work.we still have not registered the car because we have 20 days and still the rattle. we went back to the dealer and they were going to have a meeting to dicuss it with whomever....no meeting .. no discussion. i have gone back and now i do not want the car. i will buy a new one if i have to. so they have no new ones but they built one on computer.. here it comes.... we lose 5500. on the car for trade and they want to charge another processing fee. and come to find out it is not characteristic of the car. thye lied to us. i told the dealer if i am going to lose money oj this it will not be to them. now i am waiting on another dealer to call me back with an offer. can anyone there give any advise. we live in new hampshire
Re. the Lemon Law. Here in VA the law says the service dept. has to have made at least three unsuccessful attempts to correct the problem and/or, I'm not sure which, have had the vehicle in their shop for a total of 30+ days. Google your state's dept. of consumer services and navigate to vehicle lemon law. I believe every state has such a law. Be sure to document all the activities with dates, length of stay in the shop, etc. Have you complained in writing to Chrysler Corp. and tried to resolve the issued with them? This is a prerequisite before envoking the Lemon Law.
Good luck. Jackie h
That message was from more than two years ago. You might check one reply link shown below that another owner successfully repaired his with.
Sebring Convertible Loose Top
Thanks for any help.
P.S.
Other than the Latch, I am just loving the car.
I have also had problems with the latch pins wanting to work loose because the plastic bearings are worn down. I am fortunate to work at a place that I can have new bearings machined. I will probably wait until spring to do this. I took it for a test drive about an hour ago and no rattles, just squeaking between the weather stripping and the windshield. I can live with that.
Also, I happened to have a strip of Velcro that has the soft side on one side and the ‘hooks’ on the other. It is used to wrap around an extension cord for example. I added that to the Velcro on the metal piece that the latch hooks into just for more tension.
My 2000 sebring convertable opens just fine but when I try to close it it stalls out or does not even try to lift.
Any ideas of what is wrong? :confuse:
I wonder if I took them off and grinded them down shorter if that would work? Any one tried that?
BigEEE
Thanks!
I'm reluctant to take it to a dealership in San Diego, as ALL the Chrysler dealerships have bad ratings from consumers.
I love this car, but should have done more investigation before purchasing. Does anyone have a suggestion? It has to be glued in, which seems like a bad idea in the first place.
now I ( and my b-in -law who also has one) have to find out how to correct where the issue where a portion of the top where it connects to the rear window is pulling away....
will try the super glue on the top
Reall!!!!! Is there anyone else who has experience so many issues with Sebring JXI convertable?????
I have a 2000 Sebring Convertible JX - after taking it to the car wash, the seats are wet on both the front driver's and front passenger side.
Does anyone else have this problem? I thought it might be the convertible seal around the top or the weatherstripping around the windows. The weatherstripping around the windows cost around $400...so if anyone out there figured out this problem.. I would really appreciate letting me know. :confuse:
My sister's 2005 Chrysler Convertible Sebring window broke last night when I was in the driver's seat, soon after I hit the little electronic switch, probably because just prior to hitting it, one of the sides of the roof was not unlatched all the way. When I noticed it was not, I stopped the process, yet before anyone knew what was happening, SPLASH - glass rained onto my sister in the back seat. Seems to have been because of a design flaw: the switch should have had a fail safe mechanism to prevent it from starting until both sides were properly unlatched. (Seems the unequal pressure on the glass from having one side of the roof start to go down and the other not is what caused the back window to shatter.)
That said, what to do? Has anyone had a similar situation? Seems this must not be all that uncommon. My hope is that Chrysler will do the right thing and replace the window at no cost to my sister. The closest dealer to her is probably in Los Angeles County.
Thanks for any/all help.
Susan