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I have have already tried this avenue. The GM customer service rep was Caron. Case number is 71-964760776. Someone will be contacting you within 3 business days. If you do not hear from someone within the time frame, please let me know.
VIN: 1G6DP567850217479 2005 CTS 3.6L
I was contacted by GM and I was told "there are no recalls on your vehicle, therefore we can do nothing for you" I have owned 7 GM products, but I have found that customer loyalty has ZERO value to GM!
I ended up purchasing a used engine and having it installed, I am bitter, disillusioned and very disappointed! I have contacted BAR (Bureau of Automotive Repair) This is a wide spread and major problem with the CTS. I feel very sad for anyone that has purchased a Cadillac CTS, if they have not experienced a problem yet....just give it some time...they will!
For the GMC Acadia, CR reports worse than average reliability with major engine problems for the 2007 model year.
After reviewing your case, unfortunately due to the age and mileage of your vehicle I will have to agree with the decision made by your phone agent. I apologize for your frustrations.
Christina
GM Customer Service
Wow -- so your put is that MONTHLY oil changes are the answer.
How far do you drive in a month? a year?
With today's oils (just dino, never mind synthetic), oil change intervals of 5 - 7K miles are generally well regarded.
I apologize for the problems you are experiencing with your vehicle. Have you spoken with Cadillac Customer Assistance? If so, could you please email me your case number? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
Did switch from Mobil to Pennzoil which helped eliminate the adding of oil between changes, every 3k..With Mobil usually 1500 mile was a qt low..Both cars were 90% driving on open highway at 75++..Caddys owned were a 91 Deville Touring Sedan w/4.9 V-8, 1996 Deville w/Northstar, and a 1999 Deville w/Northstar..Never added any oil between changes..
I see the 2012 Impala has the 3.6 engine rated @300hp..Pricing starts around $25k, kinda takes the prestige out of the Caddy chatter!!! Love those corporate engines..Caddy engines in a Chevy!!!!
My experience with the above owned models was satisfactory, the 91 got a new engine at 59k miles, gift from Cadillac due to piston slap..The Caddies were the wife's..I only drove them on Florida trips and to the dealer..
Current Caddy pricing is "out of the ball park", no value!!!!!!!
The 215hp "short-star" V-6 of the Intrigue and Aurora was 6.5qts..
Won't run the CTS/STS too long at 80+++, might go to trash....
Victor
I apologize for the problems you are experiencing with your vehicle. Do you currently have a case set up with GM Customer Assistance? If so, could you please email me your case number?
Thank you,
Caron, GM Customer Service
Then at 1000 miles I removed the oil plug for a few seconds and drained a about a 1/4 of the oil remaining. Place the oil plug back into position and MAKE SURE you have at least enough oil to cover the first hole in the dipstick. Continue driving for another 500 miles to build up gunk on the oil plug so they can't tell you have drained it and make sure to monitor the oil amount along the way so that you don't drop too low.
I took the vehicle back to the dealership 1500 miles after the oil change and guess what... They performed the cadillac service needed (about a $3500 repair) for free and my car has run like a champion ever since. Performance is better and you can feel the response difference due to all the new seals etc. I don't lose a drop of oil between changes now and never have any excess oil burn. It was a tricky way to get it resolved but I've had several friends do the same now and we all have great working caddy's. Good luck!
Then at 1000 miles I removed the oil plug for a few seconds and drained a about a 1/4 of the oil remaining. Place the oil plug back into position and MAKE SURE you have at least enough oil to cover the first hole in the dipstick. Continue driving for another 500 miles to build up gunk on the oil plug so they can't tell you have drained it and make sure to monitor the oil amount along the way so that you don't drop too low.
I took the vehicle back to the dealership 1500 miles after the oil change and guess what... They performed the cadillac service needed (about a $3500 repair) for free and my car has run like a champion ever since. Performance is better and you can feel the response difference due to all the new seals etc. I don't lose a drop of oil between changes now and never have any excess oil burn. It was a tricky way to get it resolved but I've had several friends do the same now and we all have great working caddy's. Good luck!
You fabricated an oil level in order to get Cadillac to work on your problem?
How much oil were you actually burning?
At 106,000 miles is it ok to use non-synthetic oil now. thanks guys. let us keep the pressure on GM.
My first american car was a used ford escort, lasted for 2 years. this is my second american car bought brand new. i am having secon thoughts---will stick to foreign cars
Make / Models: Model/Build Years: BUICK / ALLURE SUPER 2009BUICK / LACROSSE SUPER 2009BUICK / RAINIER 2004-2007CADILLAC / CTS 2006-2008CADILLAC / CTS-V 2004-2005CADILLAC / ESCALADE 2003-2011CHEVROLET / AVALANCHE 2003-2010CHEVROLET / AVALANCHE 1500 2011CHEVROLET / COLORADO 2009-2011CHEVROLET / CORVETTE 2003-2007CHEVROLET / EXPRESS 2003-2011CHEVROLET / IMPALA 2006-2009CHEVROLET / MONTE CARLO 2003-2007CHEVROLET / SILVERADO 2003-2011CHEVROLET / SSR 2003-2006CHEVROLET / SUBURBAN 2003-2009CHEVROLET / SUBURBAN 1500 2010-2011CHEVROLET / TAHOE 2003-2011CHEVROLET / TRAILBLAZER 2003-2009GMC / CANYON 2009-2011GMC / ENVOY 2003-2009GMC / SANANA 2010GMC / SAVANA 2003-2011GMC / SIERRA 2003-2011GMC / YUKON 2003-2011HUMMER / H2 2004-2010HUMMER / H3 2008-2010HUMMER / HUMMER H2 2003PONTIAC / G8 2008-2009PONTIAC / GRAND PRIX 2005-2008SAAB / 9-7X 2005-2009Service Bulletin Number: PIP-4492P NHTSA Item Number: 10036464
Summary:
BUICK/CADILLAC/CHEVROLET/GMC/HUMMER/PONTIAC/SAAB: OIL CONSUMPTION AND/OR EXHAUST SMOKE. POSSIBLE PCV BAFFLE OR LIFTER CONCERN. UPON INSPECTION, OBVIOUS OIL WILL BE FOUND IN THE INTAKE MANIFOLD AND/OR PCV VACUUM TUBE. *PE UPDATED 3/21/11. *PE UPDATED 5/9/11. *PE UPDATED 5/25/11. *PE UPDATED 06/16/2011. *KB UPDATED A SECOND TIME ON 06/16/2011. *KB UPDATED 6/27/11. *PE
Could you please email me your VIN and current mileage? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
I apologize for the frustrations you have been experiencing with this concern. Have you taken your vehicle into your dealership to have an oil consumption test performed on it? If not, this would be the direction I would recommend towards resolving this concern with your vehicle.
Sarah
GM Customer Service
I suggest you observe the strategy employed by mrvr2u mentioned earlier in this thread.
Additionally, class action lawsuits generally take YEARS to resolve, and in the end the consumer often gets a settlement in the form of either 1) fixing the issue (on a vehicle they likely no longer own by that time), or 2) something like a $500 off voucher toward your next Cadillac vehicle purchase.
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