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I did write Toyota USA president a letter,but, to date. I have not received a reply.
I have lost all respect for the toyota brand.
I asked about a loaner and was told that if I had full coverage on my truck, they would be able to provide a loaner at no charge, so far so good.
I got a call at approximately 4 PM from the service agent telling me to go ahead and hold on to the loaner as my truck had perforations in the frame. I was surprised...my truck is in very good to excellent condition. He informed me that they would be submitting pictures of my truck's frame to Toyota along with my proof of ownership, VIN and other pertinent information.
I asked the service agent what the next course of action was. He told me that once they submitted all my information to Toyota they would wait for authorization to replace the frame. I expressed concern but was told this was a good thing, the truck would be like new and they should have authorization by Wednesday the 22nd.
I began doing research online and stumbled upon this forum...lots of good information. I read every post on all 104 pages, that should give you some indication of my level of concern. I now feel better informed and what I can (should) expect from my dealer...thanks to all of you.
Well today is the 22nd and I did not hear from the service agent at Toyota of Runnemede. I am off on Friday (Christmas Eve), I intend to pay them a visit and hopefully get some more information...I'll keep you posted.
Has anyone got a buy back on a 04 Tacoma?
What are my options from here?
kcram - Pickups/Wagons Host
Anyone here run into the same problem and been able to convince Toyota to pay for parts that wouldn't have had to have been replaced had the frame-swap never had to have been done?
An added nice touch to this story is that the dealership I'm at now (Colorado) showed me that there was no perforation on my frame until a guy with a hammer at the first dealership (in Virginia) whacked a hole in it in checking for perforation! The truck has run great its whole life (~180 K), but this fiasco has soured me on Toyota and its ability to cohesively manage a recall.
They've "gone the distance" for thousands of owners who had negligible rust on the frame, and tens or hundreds of thousands of owners who have the acceleration recall done.
"Tacoma told me it was a lifetime warranty or there was no deadline and that is the way I took it.
If they aren't willing to follow up on what they told you then its just another case of "Talk is cheap" and "Actions speak louder than words".
I received a call on Wednesday, February 9th from the Service Manager at Toyota of Runnemede telling me that my frame was in and the work would begin the next day.
I went online that night to shop for replacement shocks and struts to go along with the new leaf springs and lower control arms that Toyota was supplying with the new frame. I settled on a set of the KYB gas-adjust monotubes from Tire Rack at cost of $213 for the set.
Shocks arrived Feb 11, Friday morning, I delivered them to the dealer that afternoon. I was told it would take 24 hours to do the swap but I was still shocked to see the mechanic had about half the work completed.
Mechanic recommended I replace my drive belts because of dry rot, the gas tank strap locking pin because of rust and the O2 sensor gasket and bolts also because of rust. I approved the additional parts and labor which came to $315.21.
The truck was ready for pick up on Monday, February 14. I picked it up the next day. I must say that I am very pleased with the result. The truck is tight, doesn't make the crashing sounds over bumps that it used to and also handles 100% better than before. My total cash outlay was a little over $528 and I feel that it was money well spent. All the items replaced that were not included in the frame replacement were going to need replacing anyway, so I have trouble understanding other posts in this forum complaining about the additional costs over the frame replacement.
I wish you all the best of luck with your frame swap and hope you are as pleased with the end result as I am. My truck has 113,000 miles on it now and I feel like I will hold onto it for an additional 113,000.
Peace
Based on KBB "excellent" condition and the 1.5x payback, I'm looking at 10-11k for this 'ole Tacoma I've been driving since 1998. Very impressed with Toyota!
link title
The alternate way (if you have a lot of pictures, or an oversize picture) is to upload it to a photo-sharing site like Photobucket or Flickr and copy the link for that photo in your message.
kcram - Pickups/Wagons Host
I am trying to determine my alternatives - sell to Toyota and get a bike or what?
kcram - Pickups/Wagons Host
Also, I have the bulletin POL08-03 that was sent to the dealers in hand. It states I should be offered a loaner, but my dealership is telling me, 'come in get it, you can drive it until the regional people call you, we won't give you a loaner. In fact the bulletin states customers should be encouraged to leave the vehicle at the dealership and if they take it they should sign the work order "Customer advised eligible for complimentary loaner vehicle per CSP. Customer elected to remain in own vehicle." I imagine this is to absolve them of any liability, so I am perplexed as to why my local dealer will not give me a loaner? Has anyone else run in to this? Thanks for any help!
They also told me I needed a new cat, which I was suspicious about & did not replace. I'm glad I didn't, I got through inspection fine & have had no problems. Saved myself quite a few bucks.
Anyone have the rear chrome bumper rust out? Is it covered by any of this?
Our 97 Tacoma was recently inspected frame rot and failed.We had a call with an offer which we plan on taking.
Our problem is they are asking for a title.We bought the truck in feb 08 and a title was not required to register in our state because it was over 10 years old.So,we never received a title.The truck is registered and we have a bill of sale
Has anyone else run into this issue?
Were hoping we don't get held up on waiting for a title search
Thanks for any help
You should be able to get a title from your state's motor vehicle department if you show the registration and bill of sale.
kcram - Pickups/Wagons Host
I became tied up with other stuff, & it wasn't until recently that I crawled underneath the truck and noticed several spots on the frame perforated by rust. I decided to call another dealership, this time Toyota Of South Fla, in Doral. An appointment was scheduled, an this time everything went smoothly. The service rep told me that he would be surprised if Toyota did not offer me a buyback, as this was an expensive repair. I told him that from everything I had read on this forum, the deciding factor seems to be wether or not the replacement frame for the particular model year is still in production. Sure enough, 9 days after the initial inspection, he called me today to advise that the repair was approved, & he is ordering the parts. When the parts come in, I'll drop the truck off, & I'll update the post as to how the repair turns out.
In the last month or so, I've noticed a smell of gasoline when standing outside the truck, towards the rear, whenever I get a fill up. This only happens when the tank is full, and goes away completely below 3/4 full. There is no fuel leakage that I can detect, either on the ground, or any dampness or signs of a leakage underneath on the undercarriage, the sides & bottom of the fuel tank, the fill cap area, & pipe leading down to the fuel tank. My guess is that there is some corossion somewhere on top of the tank, that is out of sight, & allowing fuel vapors to escape. I know the fuel tank itself is not on the list of parts that the dealer is replacing, although I understand some parts related to the tank are. The dealer advised that the fuel tank is drained & removed during the swap out process...I guess we'll figure out the problem then. In the mean time I'm getting around the problem by making sure the tank is never more than 1/2 full. I'm wondering if any posters on this forum have dealt with a similar problem.
terceltom, wow, 2 days to do the job? Where did you go...the NASCAR pit crew for frame swap outs? My dealer is telling me one week, and that seems a little fast to me.
The reason Toyota won't handle this is because they are going to take ownership of the vehicle and salvage it themselves (the truck will be destroyed). If they didn't require a clean title, there would be no stopping people from buying junk Tacomas and restoring them just enough to be drivable, then bringing them in for buybacks. Toyota has a similar clause for 1999-and-older trucks that were purchased after the program was announced - this prevents people from buying a Tacoma from an unknowing owner for a cheap price, then "flipping" it in a buyback for a huge profit.
kcram - Pickups/Wagons/Vans+Minivans Host
Speaking of which, does anyone have any suggestions as to what parts one would consider replacing that are NOT covered by toyota?? Figure it would make sense since pretty much the entire truck is being dimantled. I'm thinking the shock abs, maybe the brakes, the CO2 rear sensor (mine is rusted away, causing an eternal "check engine" light.
BTW..here's alink to a neat video taken at a dealer, of the entire swap out process. pretty amazing. SCROLL DOWN TO THE 3rd VIDEO.
http://www.toyotaframerust.com/
By the way, I think you'll like this actual video of a Tacoma frame replacement also.
http://www.youtube.com/watch?v=ZIcvUhAIjEs
1) Drifts right - don't notice this
2) vibration in drive line - don't notice this
3) front brake squeal - don't hear this
4) rough idle - seems smooth to me
5) transmission or transfer case leak - don't see a one drop of fluid
6) muffler weak - sounds just fine, quiet
7) wires corroded on 4 wheel drive switch - said he don't how my 4 wheel drive is working cause the wires are corroded totally off
8) A.C. low on charge - works great for me
So what's up with them? Are any of these detrimental requiring immediate servicing?