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Comments
We understand your frustrations with your Acadia and are sorry that you are not currently satisfied. If we can look into this further with you, please email us at socialmedia@gm.com with more details (including your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership).
Sarah, GM Customer Service
Even though dealer replaced brakes 3 months ago
New brakes and rotors now same warning
Losing power steering in heavy rain almost
Hit a telephone pole as it happened turning
A corner Law suit waiting to happen when
The power steering loss causes an accident next time
Never have had such a peice of junk a car
That is so unreliable you enter every day and
Hope it starts and stays running! Oh and the steering column ( that has already been replaced)
Is clunking again. My warranty is over I wish I kept
My suburban at Least that was reliable . I need
Resolution I will probably be trading it in for a non GM
Vehicle and I just talked 2 friends out of brand new Acadias.
Sorry .
A. fuse box,
or
B. relay box,
or
C. BCM.
Not sure if this is the problem, but the indicators point that direction.
Is there any light that can be shed on this?
As everyone else on forums, I'm kind of in a jam.
Thanks
We're sorry to hear about the brake troubles you've been having with your Acadia. If we can look into this further with you, please email us at socialmedia@gm.com (include your name and Edmunds username, phone and address, the last 8 of your VIN and mileage, and the name of your dealership).
Sarah, GM Customer Service
We hope you get some excellent advice from other members of Edmunds (unfortunately I am very limited in my ability to troubleshoot vehicle concerns); if you decide upon working with a dealership and would like for us to check into the situation further, we can be reached via email at socialmedia@gm.com
Sarah, GM Customer Service
We're sorry that you had to get towed over to the dealership! Have you heard any news on this? If you would like for us to check into this further with you and your dealership, please email us at socialmedia@gm.com (include your name, Edmunds username, phone and address, the last 8 digits of your VIN and mileage, and the name of your dealership).
Sarah, GM Customer Service
We're sorry to hear that after your recent repairs the brake concern you had is not resolved. If we can look into this further with you and your dealership, please email us at socialmedia@gm.com with more details (including your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your dealership).
Sarah, GM Customer Service
We're sorry to hear that you've had so many difficulties with your Acadia. If you wanted for us to check into this further please send us an email at socialmedia@gm.com with more details (including your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership).
Sarah, GM Customer Service
If you would like for us to check in on these situations with your dealerships, please email us more information at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 of your VIN and mileage, and the name of your dealer).
Sarah, GM Customer Service
Was that approximately what you paid?
Just curious....
Now I've got the check engine light and the code says cylinder 2 misfire. I'm worried this is a big repair... In which case I'm done with GMC.
Now if only the service department would answer the phone during the day.
My dealer wants me to pay $123.xx for mine, yet the other acadia owners in this forum have paid $0.
What is the true answer to the TSB question?
Do I need to pay for my new black bezels? The glare is dangerous and I want it fixed for safety reasons.
Thanks.
My dealer wants me to pay $123.xx for mine, yet the other acadia owners in this forum have paid $0.
What is the true answer to the TSB question?
Do I need to pay for my new black bezels? The glare is dangerous and I want it fixed for safety reasons.
Thanks.
Sarah, GM Customer Service
A TSB is a document that outlines the procedures to take to remedy a particular vehicle concern and is written with our GM-certified technicians in mind. Whether or not a procedure is performed at cost to a customer depends on the warranty status of the vehicle. As the chrome is a non-powertrain issue, and as your Acadia is a 2008 model and therefore out of the time frame for the bumper-to-bumper warranty (3 years/36,000 miles), this would not be covered by warranty.
If you would like information on the warranties still in effect on your vehicle, please email us the last 8 digits of your VIN to socialmedia@gm.com and we will be happy to get that for you.
Sarah, GM Customer Service
I had this done recently, this is a no charge deal.
Unfair as it may seem there are instances where the dealer goes to bat for their customer an often gets the repair done for free or heavily discounted. That doesn't often happen but I've seen it done before. Course you do need to have some kind of relationship with the dealer whether personally knowing the owner, GM, GSM, or service manager.
If I may, a general reflection on this whole discussion: Everyone reacts differently to visual stimuli. My son has an Acadia, and says that the glare is only an occasional minor annoyance. He's in his 40s. I on the other hand have eyes that are in their 70s. If you haven't found this out yet, you will: Eyes lose their ability to rapidly adjust to changing light as you age, and some individuals may experience it at any age. In my case, the glare was actually painful and there were times when I had to drive with my hand in front of the glare in order to safely see the road. Sunglasses helped with the glare but made it hard to see the road after my eyes tried to accomodate to the bright light. I was just about ready to try painting the vents black. Different strokes, I guess, but let's understand that what the other person thinks is a product of how his or her body reacts.
I've got to add that I was led to this forum by a Google search on the glare problem, not because I have any other complaints about the vehicle. 2012 Denali, 7 months old, 9K+ miles, 20+mpg average with a fair amount of city driving. Other than a minor door misadjustment and the present subjective issue, I have not had one warranty complaint. Dare I say it in this Hotbed of Hate Acadia -- I love this car. It has exceeded every expectation of quality and usefulness I had for it. I just counted and I have owned 18 or so cars,
many of them new, from the US Big Three and AMG (talk about a disaster!), Asia, and Europe, (no Yugo!) and I perceive this to be the best of the lot.
Maybe I'm just lucky, or maybe my time will come. If it does, I'll be back.
Sarah, GM Customer Service
Paul
We're sorry to hear that you are so frustrated with your Acadia. If you would like for us to follow up on your appointment with your dealership for you, please email us at socialmedia@gm.com with more information (including your name and contact information, the last 8 digits of your VIN and mileage, the name of your dealership, and a summary of the situation).
Sarah, GM Customer Service
If you had wanted for us to check into the brake concerns you've been having, please email us at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership).
Sarah, GM Customer Service
Tim
Does anyone know the Service Bulletin # for strut mounts. My dealer acts if they have no knowledge of Steering issues or mount. I am stuck and they could careless. I will try selling and buying another car. Does anyone have any suggestions?
Sarah, GM Customer Service
We too have had to replace our transmission because of the wave plate. Ours quit on a steep hill and I had to direct traffic until a help arrived!
1. The dealer took pictures and sent them to General Motors.
2. GM gave it to their engineering.
3. Engineering came back and said that they know they have a problem but if they paint it will not match.
4. The dealer offered to paint it anyway.
5. The paint does not match.
6. GM will not do anything more for me at this point.
7. My case is in arbitration.
8. I've looked multiple Denali's at multiple dealerships -- this issue is not in any way unique to my vehicle, literally every Denali I've inspected has this issue.
9. My dealer has also explained that every Acadia Denali of my model year/class has come in with similar issues.
What are my next steps here?
Background: I'm a loyal GM buyer -- I've been buying and driving GM products for 30 years. I'm amazed that it's come to this, me asking my dealer to resolve a simple cosmetic issue and GM basically saying "no, we're not going to fix this." I've never had an experience like this -- especially can't believe that I'm seeing this on a 50k+ vehicle. The fact that every one I inspect has this issue tells me that something is wrong at a fundamental level.
An example of what I'm talking about can be found here:
http://i.imgur.com/puYVy.jpg