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Saturn Outlook Problems

in Saturn
I have an 08 Outlook XR with 4800 miles. Took in for 1st service and the dealer found a problem with the cam timing. After 12 days in shop with a left cylinder head and twin camshaft replacement, the vehicle now has a "harmonic" roar at 40 and 60 mph. I've had it in the shop on 5 separate occasions for the roar. The service dept says they can't hear it or duplicate it. I notified Saturn Customer Satisfaction in Tn. and they literally told me it's my imagination. The dealer says there were 263 Outlooks throughout the U.S. with the defective heads. Has anyone else had the problem?
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That would be due to a weak battery or a defective capacitor in the flashing circuitry.
I take it you have already tried pulling the key while nudging the steering wheel left and right?
tidester, host
SUVs and Smart Shopper
tidester, host
SUVs and Smart Shopper
The vehicle is a Saturn Outlook and the steering wheel does lock. Thought you might want to know.
First the list of problems, failed water pump, leaking A/C compressor, brake booster failure, headlight failure, transmission sensor failure (while on vacation), steering wheel column replacement, steering rack replacement, oil cooler failure, timing cover failure, both rear lamp assemblies corroded (we live in Southern California) and a few I'm sure I'm forgetting.
That is all in the first 51,000 miles. Does anyone have any experience with GM customer service? I'm hoping they will do something for me so I don't have to hire a lawyer.
I also have been noticing that my vehicle seems to feel like it's going to stall and not really wanting to accelerate. This issue just started within the last couple of weeks. This isn't all the time, just every so often. I also have been noticing when the car is turned on and in park the engine running has a very different sound than it used to have. Not sure if these two things are related or not. The thing that really concerns me is that today when I went to start my vehicle, it started very hard and when it did end up starting it smelt like either exhaust or gas afterwards, inside and outside of the vehicle. Tonight I went to go somewhere and my vehicle started ok but again I smelt either gas or exhaust. Has anyone experience these problems with their outlook?
slickrick1735 :mad:
Sarah
GM Customer Service
Kind regards,
Sarah
GM Customer Service
The following list is in date order of everything that has been replaced in my car, most covered under warranty or recall, but this is a long list to have these things fixed. With no warranty, I had to pay for the power steering pump that went driving on the highway. So far, the following have been replaced: Sensor Camshaft, Cylinder Head Gasket,Dead Battery, Windshield Wiper Motor, Transmission Software Update (after multiple complaints),Airbag Wire Harness, Power Steering Rack & Gear, Front Pads and Rotors (1st time), Gasket for Intake Manifold, Gasket for Rear Valve Cover, Right Front Strut, Both Strut Mounts, Engine Mounts,Front Pads and Rotors (2nd time), Left Front Stabilizer Link, Front Pads and Rotors (3rd Time), Headlight Harness, Airbag Connector Kit, Engine Front Cover Crank Seal, Timing Cover Seal, Broken Bolts in Cylinder Head & Valve Cover, Exhaust Stud Broken Bolts, Power Steering Pump, Hose & Clamp.
More interesting is the fuel economy I have accurately documented, resulting in the finding out I get an estimated average of 11.85 MPG combined City/HWY AFTER the Transmission Software and Calibration Update was made in 2009 (orig.released on May 2008). For tracking data, I used a 6 month period from January - June 2012. (For those who don't know, the original transmission software had a hesitation when accelerating (providing a flat spot b/w 35-50 mpg). GM will not advertise this update, you must ask for it and be firm. However, the negative impact will be the fuel economy, which obviously GM did not research properly. A GM service rep told me that the software is an "option" and I should be glad to hear they offer that "option", my sales person should have review all of my options such as engine size, etc. It is a trade off between performance and fuel economy and if I wanted performance I should have bough a sports car. I responded, and quickly corrected him to say, no this is not an option, it is a manufacturers defect and I want it fixed. Here are the results of my findings...believe me, this took time to pull it all together, but it is accurate: Average MPG is 11.85 Combined City/Hwy from Jan - June 2012
Lowest MPG Recorded was 8.90, Highest MPG Recorded was 14.80
Total Miles from January - June 2012 is 6330 miles, using 587 gallons at an expense of $2170.
• TOTAL Cost of Excess Fuel Consumption Due to Software Update Since 2009: $5069.00
• TOTAL Cost of Excess Fuel Consumption Due to Software Update This Year : $768
Monthly unnecessary expense for gas is ~$152.00, that is a lot of extra money to spend each month that doesn't have to be wasted.
So I am in limbo until I get a response based on my data I provided (with back up documentation)....I guess we will see how this ends up....
Currently, GM has offered $3k towards a new GM vehicle, but to be honest, I cannot afford a new GM car right now, I am still paying off my excessive gas bill. $3k towards a new car really doesnt go too far. I have already contacted the National Highway Safety Admin, Better Business Bureau, and next steps are CT Attorney General, Possible EPA and perhaps small claims court for the $5000 refunded to me from gas.
Average Tank Filled was 18.3 gallons, which got about 204 miles for an estimated cost of $68.00
Also, does anyone know if there are GM authorized service centers in Germany? I'm in the Army and was just stationed here.
Thanks!
Sarah, GM Customer Service
Sarah, GM Customer Service
When they bought the car, the battery that was installed evidently was not the CORRECT SIZE. How were they to know this wasn't the original battery or that the one that was in there wasn't the correct size. Anyway, this was the problem all along....the battery wasn't strong enough and therefore kept being drained. Who knew! Thank GOD it was just a simple and pretty inexpensive fix. But the headaches trying to find the problem were horrible.
Just so anyone else will know....check the battery and make sure it's the correct size(strength) or whatever it is you check on a battery!
any one else have this problem?
thanks
Call the U.S. Department of Transportation's Vehicle Safety Hotline: (888) 327-4236 or (800) 424-9153, toll free from anywhere in the United States, Puerto Rico and the Virgin Islands
Report the issue online at the NHTSA's vehicle safety Web site: http://www.safercar.gov/
Send a letter via U.S. Mail: U.S. Department of Transportation National Highway Traffic Safety Administration Office of Defects Investigation (NVS-210) 1200 New Jersey Avenue SE Washington, DC 20590
Where are you at with your situation. I have since sold my car - I tried to work with GM on a new vehicle with a credit for my out of pocket expenses, but GM didnt do anything but drag me on and on and on for months...slowly escalating me to the next department...days and weeks and months of my time. I will never buy GM again.
http://www.scribd.com/doc/125644049/Outlook-Ignition#
Reason I post this is that the power steering reservoir is towards the back, underneath the plastic engine cover. You have to take off the plastic cover to check the fluid - apparently the quick oil change place that I was taking it to did not bother to do so and check the fluid. Shame on me for not checking it myself, but thought that folks in this forum might want to be sure to have that power steering fluid checked!!
Anyone experienced issues where all of a sudden the gauges start bouncing and the info starts popping up multiple messages including Service traction control and several others? Then the car will go into safety mode and not let you accelearte very much. I turned the car off for 30 minutes and the problem goes away. Battery is fine. It seems like the computer is getting bad info and it concerns me greatly. This has happened several times now and my mechanic said he couldn't find or duplicate the issue...Kind of scary
I understand your concerns and am sorry to hear that your mechanic wasn't able to fix this for you. If you'd like for us to look up any warranty or recall information we'd be more than happy to do so. We can be reached by email at socialmedia@gm.com.
Amber N.
GM Customer Care
cpaz52-
Just happened to me and had to have car towed to dealership. The problem was leaky valve covers and oil inside the throttle body. That and along with some emission repairs and a sensor. We are now $3500 poorer because of the vehicle.
It seems that my 2008 Saturn Outlook has been blessed with every single issue raised in these forums. I am a loyal GM customer and have always bragged about my vehicles, I am on my 10th GM vehicle to date, everything from Cadillac to Astro van. This Saturn is EXTREMELY DISSAPOINTING! Most issues were covered under warrenty but now with only 88K we are 10 months out of warrenty and it is in the dealers shop waiting tranmission diagnostics, it will not shift into reverse, just the latest of issues. Here is the landry list.
-Squeaking from under steering wheel -Water Pump failure -Heated wiper fluid disabled and several other recalls -Brake master cylinder and booster failure (stabillitrack/ABS warning lights)- After warranty period =$500 -Now the transmission problems
Very frustrating! I really hope GM steps up, times are already tough, extensive and expensive car repairs do not make it any easier. I have a family of 5 on the road and this Outlook keeps me up at night!