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Comments
I apologize for your frustrations. Can you please email me your VIN? Have your spoke with your local GM dealer? I look forward to your response.
Christina
GM Customer Service
I apologize for the problems you are experiencing with your vehicle. I would encourage you to have the vehicle diagnosed by your local GM dealership. Please keep me posted when the problem has been taken care of.
Thank you,
Caron, GM Customer Service
I just got my Colorado back from dealership and it was diagnosed with a defective left front speed sensor. I was given an estimate on best & worst case scenario to fix ($320/$700). Technician also told me that they have never had a "best case scenario." He told me that this was a defect in the Colorado's. He actually used the word "defect". I chose not to fix, I just don't think this should happen on any vehicle with 22k. I hope more people will file complaints and maybe GM will do a recall.
Any help ypu can provide would be greatly appreciated.
When did you have this replaced? Did you have this done at the dealer? I look forward to your response.
Christina
GM Customer Service
I took my vehicle to the local GM dealership, and they had informed me that they have seen a lot of issues similar to mine. My warranty was 3 year, 36,000 miles, but they were unable to include this issue under my warranty because it is older than 3 years even though it only has 24,000 miles. They told me that the cost to repair could be as little as $300-500 or upwards of $1,000. Without 'trial and error' they were unable to tell me if the issue were just the abs sensor, wiring, wheel bearing, or the entire breaking assembly. They informed me that the problem may only get worse but should not cause issues with other components of the vehicle. I chose not to get my truck repaired yet because I cannot afford it.
-Ryan
Could you please email me your VIN? I would like to look further into your situation.
Thank you,
Caron,GM Customer Service
Given the number of complaints for ABS Faults in trucks that are not that old (and some have very low miles), is GM going to take corrective action and recall this problem? There is obviously a design flaw with the system that is causing this to occur in many vehicles. Expecting consumers to pay to fix such a flaw seems to be very poor business practice on the part of GM and not a way to keep loyal customers.
Yes, it's typical big business these days to ignore potentially dangerous flaws in your products. GM won't ever recall this because it contiues to make their dealerships money and the US government won't crack down on them because of their financial partnership. Another blow against the working middle class who, unfortunately, buys most of their products. Shame on GM. They should at least have a "program" to take care of this design flaw for the many people who show up at their dealerships with related ABS problems. You would think that given the current condition of their business that they would want to keep as many loyal customers as possible. There is absolutely NO integrity in business these days!
Maybe if enough complaints are filed, GM might be forced to do a recall. If you do choose to pay to have your truck fixed I would save all receipts. You would get reimbursed if there would be a recall.
I would like to start a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing as well as your user name from the forum?
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
While my department is not responsible for issuing recalls these concerns are documented for review by the department that does make these decisions.
Thank you,
Caron, GM Customer Service
Thank you for your loyalty to GM and Chevrolet. Can you email me your VIN, current mileage, contact information, and involved dealer? I would like to look into this further for you. I apologize for your concerns and frustrations. Have a great weekend! I look forward to your response.
Christina
GM Customer Service
https://www-odi.nhtsa.dot.gov/ivoq/
A few months later the ABS fault light blinked on. It turned off after shutting off the truck but after another couple of days it turned back on again. Around this time the ABS started to engage when I was just coming to a stop when only going about 10 MPH. I took the truck back into the shop and was told it would cost only about $50 for new ABS sensors but taking the brake system apart would be another 6 hours of labor and probably cost about $800.
I wish I could do these repairs myself but I can't. I wish I could afford to just get it fixed, but how much money will I have to put into this truck to fix a problem GM seemed to create (based on the amount of similar complaints here). So, for now, I just drive with the ABS randomly going off. This is what my repair shop, unofficially, told me to do. They even thought it was a rip off.
I apologize for the problems you are experiencing with your vehicle. Have you had the vehicle diagnosed by a GM dealership? Were you planning on having the vehicle fixed? Please keep me posted.
Thank you,
Caron, GM Customer Service
I would be happy to see if your vehicle has a recall. Please email us your VIN and current mileage.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle. When was the last time you have taken your vehicle to the dealership and what is the name of the dealer?
Thank you,
Caron, GM Customer Service
On May 6th I brought my truck to Midas where I currently live and they did the diagnostic stating that the ABS sensor on the right front wheel was bad and it was about an 800.00 job! (why didn't Hight see that on the 17th?) I went somewhere else and they told me to take out the fuse and it bought me quite a bit of time! Fuse has been back in for quite a while now since I had to take the truck for inspection and didn't want all the lights on my dash!
I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN and current mileage sent to me in an email. Also, could you please provide a description of the problems you are experiencing or just include your user name from the forum?
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
What concerns me the most is that the ABS is actually kicking in without me even applying the brake at all. This to me is a safety issue. My concern grows even more as winter approaches and I live in the northeast where snow is heavy. 98% of the time it happens within the first few miles of driving, and as of recent I noticed that if I put the truck in neutral and turn it off and restart it, the ABS activating stops and the fault does NOT register.
It appears that I am not alone with this problem and hope you can assist get it resolved.
Thanks in advance for your assistance and I apologize for not posting back sooner as I am caring for my 81 year old father-in-law.
I completely understand. What I would like to do is set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Unfortunately, I am unable to diagnose the vehicle. I would encourage you to take your vehicle into your local GM dealership as they are better qualified to diagnose the vehicle.
Thank you,
Caron, GM Customer Service
Is this it? socialmedia@gm.com
That is the correct email. Please put your Edmunds user name is the subject line. Thank you!
Christina
GM Customer Service
I apologize for your frustrations. If you would email me with your VIN, current mileage, and involved dealer I would be happy to look into this for you. I look forward to your response.
Christina
GM Customer Service