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Comments
Skip to yesterday afternoon....
I received a call from Matt who was sorry to tell me that the GM rep responsible for my area worked with the dealer, and that the decision was made to rebuild the transmission instead of installing a new transmission because "It was in GM's best interest". I find this to be insulting.. with all of the issues I have had, I have been without this car for just under 3 weeks out of the past 6 months.
Skip to this morning..
The dealership called me to tell me the rebuild was going well, and the transmission was going into the car today and they were going to test it extensively before I would be able to pick it up. I told 3 service writers at the dealership that I hope they take the time to do things right because this car was going on a 500 mile trip this weekend including a run to the top of Mount Washington as part of my companies "Summer Outing". I told them unlike the other repairs they have made, on this one there is no option to "get it right the second time".
I just would like to say, although the GM reps on this forum and on the phone are very polite, and the dealership is also very nice, I feel as if all of the posturing and attempts at helping me with this issue, from the initial failure, the camping weekend, new transmission, etc.. resulted in, well, nothing. I have received plenty of lip service, and promises to "look into it", but the fact is, I had to borrow a friends car for the camping weekend, and I'm still getting a dealer rebuilt transmission, so it was all for nothing. I'm very underwhelmed..
I can only hope that the transmission is rebuilt correctly, and doesn't fail again.
This really is beginning to piss me off. I knew this was going to be a problem. I just placed a call to Matt the GM Customer Service person for my area and demanded a new transmission and told him I don't want this one back.
I'm beginning to wonder about the competency of this dealership, they may be nice, but they seem to need 2 or more tries to fix something. This may be the end of GM in my household.
The best way I can describe it is I will be driving on the highway and the transmission will slip into neutral and I can not get it to move. This has happened to me numerous times the most recent time is what worries me the most because I was going on vacation and driving with my child in the car....... and came to a dead stop in the middle of a major highway. I have also been experiencing my car bucking in reverse, again brought it to a GMC dealer and told nothing came up on the computer. This time after a couple of hours finally got it about 2 miles away to a GMC dealer. WHo had no time for me since it was close to 5:00 and they were in a rush to go home. They told me to leave the car and go on my way....... Again stranded 160 miles from home and not even an offer of a loaner or a rental. Seeing that I have brought it to GMC dealers and to be told it is fine worries me greatly. I know they will put it on the computer 2 days after it has been sitting there and it will be "fine" and how can they expect me to drive it 160 miles home. Called GMC yesterday and today and they seemed very concerned but not one person called me back today. Again I am stranded 160 miles from home. Seeing I almost died yesterday you would think GMC would be more accomodating than that.
I do not feel safe driving this and need to know if anyone else has experienced this and if so what has been their sollution.
Thanks- Stranded in MA thanks GMC for caring.......................
We were told by the dealership that we would have to use our Zurich warranty and that the only way GMC would pay for part of the repair was if, for some reason, Zurich denied the repair. We were also told that his repair could take up to two weeks.
This car has really been unreliable and spent a lot of time in the shop. Here is a list of things that we have had go wrong:
-Power steering unit went out after 2 years and had to be replaced. we were 500 miles form home.
-Car started to leak water on the people sitting in the back seat. They did something to the drain tubes around our moon roof.
-Heated washer fluid unit was recalled and fixed. When this fix did not work, GMC paid us $100 and completely removed the fuse on the heated washer fluid so it will never work again. They left an inoperable button on our dash.
-Massive rattling in the front end. Several parts ins the front end had to be replaced.
-Car died while sitting on 3 different occasions and had to be jumped. Nothing was left on. Dealership could find nothing wrong.
-Now the transmission.
-Problems that are inconsistent and not yet fixed: DVD player working inconsistently, heater/airconditioner "spits out" random hot or cold air when set to a specific temp.
My wife loves this car but this will be our last GMC. Calling GMC customer is a huge waste of time and, on most occassions, have had a very difficult time communicating because the individual spoke very broken English.
Thank you for taking the time to post your concerns. I would definitely recommend asking the dealer about the parts and labor warranty on the transmission. Please keep me updated on what you plan to do. I am happy to assist you in anyway possible. Please feel free to email me directly.
Christina
GM Customer Service
SocialMedia@GM.com
I apologize for your frustrations and inconvenience. Thank you for taking the time to post your concerns. If you would please email me your VIN and involved dealer I am happy to look into this for you. I look forward to hearing from you.
Christina
GM Customer Service
SocialMedia@GM.com
Sarah, GM Customer Service
I am fed up, I fell that GM cars do not last past 100,000 miles which is ridiculious. I will never buy another GM car, I will buy Ford from now on.
I had to have all new timing chains put on @ 103,000 miles, had to have my Service Tire sensor fixed at 112,000 miles, I have done all the re-calls for the sun-roof leak, the heated windshield fluid, and whatever else hs been re-called on this vehicle!!!
My 17 year old son was driving my car in heavy traffic on a majoy highway when the car just stopped and then he could only get it to go 30 mph. He is lucky he was not rear ended. I took it to the dealer, it will not go over 30 mph and reverse. They told me they think it is the Wy plate and it will be at least $1500.00 just to get into the transmission and see what the problem really is.. Come on $1500.00??? Seems very high and then charge me for the parts and labor to get it all back together. I am soo mad and upset because I need my vehicle, so sice I am sure GM will not do anything to help with the cost I have to fix it just to trade it on a different vehicle because this one can not be trusted!!!! SAD SAD SAD that Gm cars wont last!!! Especially when I paid $40,000 for it 5 years ago. Thanks GM for nothing!!! :mad:
I have an '07 Acadia with 67k miles. My warranty expired March 02 of this year. So tomorrow will be five months out of warranty. Just this last Monday (two days ago), while driving to pick up my kids, Our sunroof leaking mobile decided that was all she wrote. She started skipping/catching while trying to shift and within minutes alarms were going off "Shut off Engine!", "Shut off A/C!", "Engine Overheated Shut off Engine!" I was able to coast into a local church as antifreeze began to pour (not drip mind you but pour) out from underneath. I shut off the truck, removed the keys, and opened the door and the alarms were still going off. I literally had to turn the vehicle back on and off three times to get the warning bells to shut up. I had to have the vehicle towed - the diagnosis was that I needed a new water pump and a new A/C belt. 450$ later .......I go to drive it this morning for the first time to work. I noticed it was still catching again but it only did it once. I made it safetly the whole 6 miles away that I work. When I get in it this afternoon to go pick up the kids the catching increased in frequency so I immediately turned around and went home. My husband drove it the 9 miles to the shop that had just replaced the water pump the day before and literally had to drive it in the emergency turn lane the whole way there because it refused to shift over third, and while trying to back out of our driveway; the reverse decided to crap out as well.
A tech there informed us that it needs a new transmission; we called the local GM dealer and he is arranging to have it towed up there tomorrow to have it fixed ( the dealer is being more than helpful)....but will probably be 500$ out of pocket and a time frame of at least 3 weeks because he is so backed up with other transmission probs right now.
So we are close to a grand out on this vehicle in less than three days for a problem that a large % of 07/08 Acadia owners seem to be having. I am also out of a vehicle for at least a month as well.
Have any of you had any luck with recouping any of the $ that you've had to put out for any of these related issues?
I have never owned a vehicle that has had so many recalls and problems! My husband and I are seriously considering getting it fixed and then trading it in for anything else but a GM product. However, even if we decide the keep the lemon, we will never buy another GM product again. GM's customer service would really have to come in and save the day on that one to make us want to change our minds. I was getting by with our duct tape fix on our unusable leaking sunroof - but this is beyond my level of patience.
Sarah, GM Customer Service
Our transmission died JUST over our 70K warranty was up (sound familiar?) we had to tow it to the dealer from our driveway.
If this is such a common problem why won't GM recall and fix it? These cars are not safe and we are a one car family of 5 that needs a reliable vehicle! When you purchase a defective product you should be able to return it, or at the very least have it fixed free of charge. I'm disappointed in GM.
At this point I'll pay a lawyer before I pay more to fix my Acadia.
Sarah, GM Customer Service
It's very rare to find a good dealer. If that's the case I'd check around the service department and talk to some of their customers before buying another vehicle period. Cause all of the brands have bad dealers. It's a matter of finding a good one.
Sarah, GM Customer Service
Sarah, GM Customer Service
I had to fight and discuss this with many people. I got nothing fixed and I was charged for troubleshooting the vehicle for them. If freon again needed to be added at a minimum they should have eaten the cost because we had the vehicle in a week earlier and their shoddy work caused us much trouble and aggravation. Plus it was probably done by them in the first place. I am now absolved of ever having to use this dealership ever again I think. But here is the kicker. The CSR's Boss explains to met that he would feel a responsibility to pay after I asked him how he would feel. I went to just get it over with and paid. While I'm in their and voicing my opinion, obviously in a higher voice than usual, as I was leaving the angry Nieves said "God Bless You", meaning of course "go to hell". What a terrible experience. Terrible!! I guess Gunn is a proper name considering. This is our last GM product.
Sarah, GM Customer Service
Sarah, GM Customer Service
Does anyone have a good number for GMC to call and voice my concerns? Maybe if enough of us yell loud enough something will be done. :lemon:
We bought a used 2008 Acadia a month ago. It has 58000 on it and we took it on a camping trip way up in Vermont. We headed home yesterday and made it 3 hours from home. I thought the transmission was acting crazy on the highway. It was shifting up and down randomly. We pulled off the highway to grab a bite to eat and didn't make it very far. We made to an intersection and the transmission did nothing. We barely made through the intersection to a parking lot. The check engine light came on and I couldn't move. Reverse is gone and I couldn't move forward in any gear. All it did was slip. I had to get a room for the night and call the dealership this morning. They called GM and GM wanted to tow it to a dealership up here in New Hampshire. No frickin way are we going to come all the way back here to pick up our Acadia. Our dealer is now sending a flat bed with a rental on it up to pick up the Acadia and give us the rental to get home. I know the transmission is junk! Last night I started googling Acadia problems and found way more than I wanted to. We wish we would have found out about all of the problems this model has. I have owned GM vehicles most of my life and have never experienced this problem. Now we both had to call into work today and are at the mercy of some tow truck driver. We can hope that the fix takes more than 10 days. At that point aw can request a full refund for the Acadia. Cross your fingers for us and good luck with yours.
While we're very glad to hear how your dealership is taking care of you, our apologies that your trip was interrupted in this way! Please keep us posted on the progress of the repairs, and if you should like for us to look into anything we can be reached via email at socialmedia@gm.com (include your name, contact information, and last 8 of your VIN).
Sarah, GM Customer Service
Sarah, GM Customer Service
This is extremely frustrating in that I own a 2003 Acura with a similar design flaw. However, Honda/Acura has been proactive in offering no-cost extended warranties to their customers so that this issue did not harm their brand. With GM posting commercials about how they are building the best quality cars that they ever have, how can they not review issues like this and ensure brand satisfaction.
I am going to reserve judgement until I hear from GM customer service (they promised a call back with an answer between 4-6 pm last night and my phone hasn't rung), and will keep the thread updated. Hopefully this will turn out well. I am a Maintenance Manager by trade, and even the worst service providers that I have would make this right. It is a design issue that can seriously damage this brand.
Please at least go to their website and start a file/complaint about this issue. GM doesn't have to do anything or issue a recall on this unless there is a bulletin issued by the NHTSA. NHTSA will not issue a bulletin unless they get enough complaints/issues brought to their attention in order to do so.
I really wish I knew how to file a class action lawsuit against GM, I am going to look at what it involves because I feel there is enough of us out here that we could make a great claim and get some compensation for our vehciles!!!
Talking with the transmission specilaist at the GM garage he told me GM knew this about the 2007-2010 modles of the Acadia and did not recall them due to it affecting millions of thme, so we are screwed and have to apy the money!!!!!