Did you recently take on (or consider) a loan of 84 months or longer on a car purchase?
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A reporter would like to speak with you about your experience; please reach out to PR@Edmunds.com by 7/22 for details.
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Comments
Oscar
I apologize if you've had to deal with transmission issues on your vehicles. If you haven't already spoken with GM Customer Service by phone about this problem we'd be happy to look further into your concerns to see what can be done to address this issue. We can be contacted by email at socialmedia@gm.com. Please reference this forum and include your full name, VIN, mileage contact info and dealership.
Thank you
Amber N.
GM Customer Care
I'm sorry to learn of the issues with your transmission. I would like the opportunity to look more into this issue for you. Could you please email me your name, VIN, contact information and dealership? I also see that you have about 70k miles-- could you also include this in your email? I can be contacted at socialmedia@gm.com [attn Amber].
Thank you
Amber N.
GM Customer Care
The dealer this morning informed me that the "wave" plate was at the origin of problem -> need to change the complete transmission. And warranty expired 4 months ago. Apparently this is a known problem when I see all the posts on this subject.
I have tried to contact GMC customer support, waiting for their answer.
URL https://www-odi.nhtsa.dot.gov/ivoq/
I highly recommend that you submit a vehicle safety complaint with the National Highway Traffic Safety Administration, you can do it online and it takes just a couple of minutes, that's what I did. Maybe if enough of us do that GMC will have no choice but recall their dangerous vehicles and fix them. Good luck!
Why is it $2000 just to do an assessment? :mad: They know it is a transmissions issue and even told us so. This is the local GMC dealership in San Leandro CA. GMC should work us (and all these other customers) to get our cards repaired for free as it would be in a recall situation. It is obvious these cars have a recall issue and GMC needs to stand behind their reputation and do something about it.
For those of you who have had to pay out of pocket, how much has it cost to repair the transmission?
I am not sure if you've reached out to us through email regarding this issue. If not, please feel free to send us your VIN, contact information and mileage as we'd like to look further into this for you.
Thank you
Amber N.
GM Customer Care
Also it's likely that the final how-bad-is-it diagnosis can't be known until considerable hours of work has been done.
( if they can't repair it that $2k would go towards the cost of new transmission which is unfortunately/obviously more than $2k
Of course, please confirm the above things specifically with the dealership before believing my guesses here.
it can be very helpful to contact GM corporate via zone/regional office as well as the online GM people. Show them that earlier repair-order/writeup. It's best to do all that stuff before authorizing any repairs/cost to proceed, as it seems you are doing. But they can help afterwards too. In one case (under warranty) I got US-Mail from Michigan with a check for the full cost of unusual/expensive front-end-alignment - this was without me registering any call/complaint/request-for-GM-corporate-assistance.
My dealership contacted GM themselves. But now my transmission is down and having to be towed to a repair shop
URL https://www-odi.nhtsa.dot.gov/ivoq/
I can be contacted by email at socialmedia@gm.com. Please feel free to message me-- include your name, VIN, mileage, contact info and dealer. Also reference that we spoke on this forum. I look forward to working with you.
Amber N.
GM Customer Care
Good luck with customer service but I will go ahead and warn you that they are a joke. GMC has been aware of this issue with the wave plate since day1 and have yet to own up to it. You would be better off filing a complaint with DOT. If enough people do this then GMC will be forced to issue a recall and fix these vehicles or take them off the roads. GMC is a joke.
URL https://www-odi.nhtsa.dot.gov/ivoq/
Our local dealer ended up covering part of our transmission repair , they had us cover a 1k deductible as if we had an extended warranty. However, like I told them, once repaired I didn't want the truck any longer, I traded it in within the week, I have driven GM vehicles for 20 years, never owned anything else, after this crappy experience I have had it. Traded it in and bought a VW. Wife loves it!
I'm sorry to learn that you decided to trade in your GM vehicle. If you ever consider purchasing a new GM vehicle, please do not hesitate to reach out to us. Best of luck.
Amber N.
GM Customer Care
good news. our ministry of commerce have closed the local UMA in Dammam for Excessive complains from customers. Apparently they even repaired used cars and sold them as new.
I still can't get over the fact that we had to pay more than $6700 to fix this well known problem.. Twice.... Danm crooks got what they deserved
I understand your dissatisfaction with the performance of you Acadia, and would like to try and help with this situation. If you would like assistance, please email me your VIN, mileage, contact information, and the dealership you're working with. I can be reached by email at socialmedia@gm.com [attn Amber]. Please also include your forum screen name.
Thank you
Amber N.
GM Customer Care
Nice work GM! I hope no one is there to bail you out a second time.
I am so very pleased to learn of your positive experience with GMC Customer Service. We appreciate your feedback and if there is ever something we can help with in the future surely let us know!
Cheers
Amber N.
GM Customer Care
I spoke to a customer care representative and she said there was nothing they could do. She gave me a case number and said she would speak with the dealer.
When I was going to pick up the vehicle, the CSM officially diagnosed the problem as a faulty wave plate. I ask if they were going to do anything to resolve this. I explained to the CSM that there are hundreds if not thousands of documented cases of the same wave plate issue with the Acadias. He said there was nothing he could do. I explained to him that I am a potential customer and would very much like to stay with a GMC product and how he resolves this issue would dictate that. Still said nothing he could do.
I don't understand how GM has not done anything to resolve this. I am not going to stand for a product that was defected off the assembly line. Apparently GM will only listen if you make enough noise. So be it. Since they are making me go though all this heartache and stress, don't think if i'll ever purchase a GM product and am disappointed it had to come to this.
URL https://www-odi.nhtsa.dot.gov/ivoq/
If there is anything we can do to try and help with the issue you're experiencing with your wave plate please let us know. We understand the frustration this may bring and would like to assist in any way that we can. Please feel free to contact us by email with your concerns.
Amber N.
GM Customer Care
I contacted GM Customer care via telephone and spoke with Nancy. She basically said there was nothing she or GM Customer Care could do and it all fell upon the dealer to offer some sort of recompense/relief. It was very disappointing to hear her say that without even a second thought.
The customer service manager at the dealer pretty much laughed at the thought of them offering any kind of relief or discount and said all they could offer was a $300.00 discount from the $4000.00 parts and labor total. This is not including the inconvenience of having to spend another $400.00 in rental fees. I spoke with his boss and his boss was even worse and said they had no obligation to help me at all. I have only just begun to fight this and will not pick up the vehicle until a reasonable solution to this is provided.
Given the hundreds of documented complaints here on this forum and many many other complaints on countless other forums such as: acadiaforum.net, arfc.org, gmcowners.com, forums.motortrend.com and countless others, I do not feel like GM has taken any responsibility with this issue and I should not have to pay what the dealership is charging me.
If you would like to speak with me and as you said "assist in any way that we can", then please provide a way to contact you.
Thank you for providing more details of your situation. Although I cannot guarantee any additional cost assistance, I would be glad to take a second look into your case to see what other options are available to you. I can be contacted through email at socialmedia@gm.com [attn Amber]. Please include your full name, contact information, VIN and/or your case number.
Thank you
Amber N.
GM Customer Care
My problem is anytime I use my Bluetooth to talk to someone who is out of state, something pops like lighting is hitting the speaker or better example is it has the sound that you hear when you tap a jumper cable to a battery post. I can't tell when it is going to happen so I jump when it happens and I am afraid that it is going to cause me to have an accident.
Why is this happening??
'I had my car towed into a gm dealer and they refuse to pay the bill . MY ACAIDA already has had the timeing chain replaced at 30k head lights at 35k 4 new rotors at 37k and now a new transmission @47k This car is a night mare of problems.. I want to file a law suite. Who is on board ??????
They say they will help any way they can but all they do is give you false hope until you grow tired and frustrated.
GM, I had very little choice but to pay the entire bill plus the rental for a grand total of $4500 as the vehicle was sorely needed. Thank you for not owning up to your flawed and defected vehicle. Way to take care of your customers.
I will never again purchase a GM vehicle. I will talk your company down every chance I get. I will ensure anyone with an Acadia, Traverse, Outlook and Enclave knows about this issue. The flyers are printed and will be placed on every windshield of those vehicles I encounter. I will be placing an ad in the local newspaper informing current/future of the issue as well. People will know how dishonest your company is.