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Comments
Have a great weekend, and we'll try to keep an eye out for any updates.
Sarah, GM Customer Service
Out of 45 days, my car has been in the shop for 18 of them. That is 40%!
This time the incident happened when I was on the high way with my 8 year old god son in the back seat. My car is unsafe. And I am not getting help.
If you would like to forward us either the last 8 digits of your VIN or the case number (or just contact Christina again as she should be able to locate the case if she set it up for you), we will check into the progress of the Service Request.
Sarah, GM Customer Service
socialmedia@gm.com
I got a 2012 Chevy Equinox about 6 months about and it was perfect. Now I am experiencing a rough idle. I'm sitting in the car at a traffic light and feel the car vibrating. I put my head on my window and my head is vibrating. I've taken it back to the dealer 3 times and they can't seem to find what is wrong with it. I am just frustrated right now. They have the car right now for the 4 time to see what they can do. Anyone else have this problem?
We're sorry that your dealership has been unable to pinpoint the rough idle concern you're having. If you would like for us to follow up on this with them for you, please contact us at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).
All the best,
Sarah
Chevrolet Customer Service
We're sorry to hear that these issues are taking away from your experience with your new Equinox. If you wanted for us to follow up on this visit with your dealership, please email us more information at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).
Sarah, GM Customer Service
The problem is so intermittent that it has happened twice in one day and also gone a month in between happening. At first, I thought maybe it was just a "tuning" issue (not knowing that this is not how these computer operated cars work this day) because most of the time it happened I had just started rolling or driving. However, when it died at night while I was going nearly 50mph, it created a dangerous, unsafe situation and I had it towed to the dealer immediately.
The dealership I purchased it from has now had it 2.5 weeks. They tried to return it to me after one week but I insisted that they keep testing it and that the car is unsafe to drive until the issue is found and remedied. The computer does not recognize any issues. (One would think that your car dying while in drive going 50mph would be logged somewhere!) They have put nearly 700 miles on it trying to duplicate the issues and have not yet been able to. They said they "may have fixed the car without even knowing it". They also said they have not been able to research and find any similar issues with any other Equinoxes.
Any suggestions would be greatly appreciated. Thanks!
We're sorry that the dealership has had a hard time diagnosing what happened with your Equinox; if you want for us to check into this further, even if it's documenting your concerns until we have success getting this resolved, please email us at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).
Sarah, GM Customer Service
On the coldest day in the life of this vehicle, I did not have any heat. When I took it to the dealer, they told me that it worked fine for them but back flushed the heater core and returned it to me the next day. On the drive home that night, the heater faltered again and the service department at the dealership basically told me that I don't know how to work my car.
Should this kind of thing be happening at 5000 miles? Has this problem happened to anyone else in this model/year?
If you would like for us to follow up on this with your dealership, please email us at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN, and the name of your involved dealership).
Sarah, GM Customer Service
Have you had this checked into by your dealership? Were they able to locate the source of the rough idle and engine noise?
Sarah, GM Customer Service
I do have some questions about some of the quirks we have noticed.
When sitting at idle in park, with the ECO enabled, the vehicle has a lower than normal idle and feels slightly rough (800rpm ECO off, 600rpm ECO on) with a surge in idle speed. Disabling the ECO function clears this up and the engine idle returns to normal with no surge or rough idle noted.
Also, the operation of the transmission is harsher in ECO mode. We live on the top of a hill, with a significant incline to the road leading up to the house. When we come up the hill with ECO enabled, the transmission seems to hunt for the proper gear for the torque required, then abruptly drop into a gear and make the transit up the hill. With ECO disabled, the uphill transit is easier with a downshift that is substabtally smoother and no lag time for gear hunting.
Has anyone else had these or simalar observations with the 2012 Equinox? Ours is an LS with the inline 4, FWD.
I have noticed that GM Customer Service is Monitoring this forum. That is alot more proactive than Nissan was.
I'm looking forward to some responses.
Rusty
In regards to your Fuel Economy Mode questions, I found the following information in the manual for you (section begins on 9-31). I hope that it's helpful!
"When Fuel Economy Mode is on:
. The transmission will upshift sooner and downshift later.
. The torque converter clutch will apply sooner and stay on longer.
. The gas pedal will be less sensitive.
. The vehicle's computer will more aggressively shut off fuel to the
engine under deceleration.
. The engine idle speed will be lower.
. Driving performance is more conservative."
I think some of these bullet points correlate to the questions you had had. We're available to you if you should have any further questions on vehicle function or want anything looked into further. Please contact us at socialmedia@gm.com (please include your name and contact information, as well as the last 8 digits of your VIN, with your inquiry).
Sarah, GM Customer Service
Again, the direct feedback is very much appreciated.
Rusty
As you are well within your factory warranties, it may not be a bad idea to get the idle checked out by a technician with one of our dealers to see if it is normal or not. They would be better equipped than I to make that judgement. If you would like for us to work with you through that process, please don't hesitate to contact us via email at socialmedia@gm.com.
Sarah, GM Customer Service
I went to my dealer and talked to several of the techs their. Each one of them laughed and said that they have heard the same complains from a lot of owners of ECO equiped cars...not just Nox owners. They all felt that GM was a bit to agressive in "fuel econnomy" in ECO mode, and bsically are starving the engine of gas.
Since talking to the techs neither my father nor myself run our Noxs in ECO mode...and both idle quiet and smooth.
Congratulations on your new Equinox! We're sorry to hear about the engine noise you're experiencing right now; it looks as though you've been working with your dealership but they are having trouble recreating the condition? If we can follow up with them for you, please contact us via email at socialmedia@gm.com (include your name and contact information, a brief recap of the situation, the last 8 digits of your VIN, and the name of your dealership).
Sarah, GM Customer Service
I did so, several hours later the service rep. called me to tell me that a P0300 engine misfire code was found in the 4th cylinder. They checked the plug and coil and claimed all appeared to be ok. They test drove my NOX and the code didn't reappear - go figure.
I have read numerous forums and chats, while doing other research. Is this the beginning of something worse to come?
We're sorry that you're having these concerns with your new Equinox. If you would like for us to check into anything further, or to document that you're having these troubles, please contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN, and a brief summary of the situation so far).
Sarah, GM Customer Service
Sarah from GM -- has GM addressed what sounds like nagging issues on previous model years so that new car buyers can buy 2013 Equinox with confidence? Please respond as I am in a position where I must make a decision very soon. Thank you!
Check out the the Acadia and Cadillac CTS forums about this engine. Good luck.
Yesterday while on the interstate during 80mph (KY's speed limit is 70 so I was speeding a little) it jerked so hard I'm surprised it didn't give me whiplash! I know the other drivers had to have seen my vehicle vsibly jerk if they were looking that exact moment. I thought my car had just broke right there on the road! It drove fine afterwards, but the "jerking" is apparently getting worse.
My Knox is scheduled to go into another shop - since I've since moved from my purchase dealer and I was told it sounds like the transmission or the transmission module.
Has anyone else had or heard of transmission problems in these vehicles? I don't want to owe $20,000 dollars for the next few years on a car that's going to be nothing but problems!!!! :confuse:
Is the shop you're going to be visiting one of our GM dealerships? We want to make sure everything gets resolved, so please keep us updated.
Sarah, GM Customer Service
I see you've already had a dealership diagnosis that this is normal. If you wanted for us to document your concern or help you locate another dealership for a second opinion, please contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN, and a brief summary of the situation so far).
Sarah, GM Customer Service
Sarah, GM Customer Service
1. The seats are EXTREMELY uncomfortable for long drives, my driving leg actually goes to sleep. I've been to nerve doctors and MRI to see if I have a pinched nerve...all were negative.
2. At 2,500 miles the dash began to rattle, it gradually got unbearable. The rattle was more on the passenger side so I dealt with it.....until we took our first trip (see #3). I now was sitting in the passenger seat and told my husband the I do not feel I can listen to this for four hours. I had to wear my earphones the whole trip!
3. At 3,500 miles on our first "out-of-town" trip, when we reached our destination (after about 4 hours a driving) we exited the car, returned maybe 15 min later and the CAR WOULD NOT START. It made an awful sput and sputter, jerked around and finally stopped. The next try, it started and all was well until we returned home.
-The next week, we took it to the dealer for the engine problem and the rattle. An engine coil had to be replaced (it did throw a code) and the WHOLE dash had to be removed to fix the rattle.
-so, back on the road (only now have scratches all on both doors plastic from un-cautioned workers) . Every since the repair, the engine turns over VERY hard when starting. And, I've had the car stop immediately after starting with automatic start (not normal)
4. About a month after this, I was entering an interstate 'on' ramp, and upon acceleration, the car (once again) sput and sputter like it was going to stop, but then kicked into gear (scared the living daylights out of me)
5. Two weeks later, I was entering an intersection to turn left. This time upon acceleration the car decided to STALL in the middle of the intersection and the ALLLLL of a sudden it SLAMMED into gear.
-I took the car in and of course, they could not duplicate the problem. I've informed my husband that if I'm in a wreck, a full investigation should be taken with the car.
-At the end of the year I just wanted to get rid of it and get in something else, but the dealership has not been helpful at ALLL! Once they have your money, they could care less.
6. GUESS WHAT HAPPENED TODAY????? THE RATTLE IS BACK!!! Lovely!! I do not have time to keep taking A BRAND NEW CAR in for repairs!!!! This car is truly a piece of crap and would NOT recommend to anyone.
FYI: We have ALWAYS been die hard Chevy owners. My mother and step-father worked and retire with GM and are proud employees. This has soured the mouth of our WHOLE family!!
And yes Sarah with GM customer service, I have contacted you and your 'concerned' department. Unfortunately your concern doesn't go past your post on the forum.
I'm reading all of the posts about how everyone is afraid to drive their Equinox's and well...i am now!! With all of these posts...has anyone experienced the same issue and had a solution???
Really looking for some good news! :lemon:
I hate to be a Debbie Downer, but the car just sucks, or at least mine does! There are tons on the rode, and many people who love theirs, maybe that will be you. I wish you the best of luck. Keep us posted on what you do.
Curious, did you buy brand new or used? Miles?
We're sorry that you're experiencing these troubles on your Equinox. Have you already consulted your dealership on this?
Sarah, GM Customer Service
At this point I'm terrified because of a previous experience with a past car that was in the shop 9 times within the 1st month I had it!!!