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I can't believe it. It's too late to contact the dealer to get their spin on it since they closed already. Anyone have any answers?
Here's another one with a very in-depth explanation of the Act: http://www.mlmlaw.com/library/guides/ftc/warranties/undermag.htm
Hope this helps refute your friend's ridiculous claims.
I was going to use Mobil 1 from now on but I went to the website to get the recommendations of what oil viscosity was recommended ,the site comes up empty on the CTS. I so wanted to send the info to him also. He told me to go to the Mercedes dealer down the street and get it changed there because I must think the CTS is a Mercedes since that's what they use there.
He added that the dealer will do it if requested but at an additional charge. The service advisor said that the oil would have to be changed every 6000 miles anyhow even if I had Mobil 1 in the CTS because the warranty wants this done at the proper intervals.
I asked what they charged for a regular oil change only. He stated that they only do oil changes / filter and 5 point check. Cost ...$26.95. If I wanted Mobil 1, the cost would be $68.00. I asked why???????????
I also asked if they could just do an oil change period. He just looked at me and went right into the 5 point check that is included.I am now going to shop for Mobil 1 best price (Wal-Mart)and for a cheaper rate at other GM dealers just to be curious.
The Mercedes dealer will do a regular oil change with Mobil 1 for $44.95 a friend told me.I'm going to check on this tomorrow.
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