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Comments
Please keep me updated on your situation. Your service technician is best to explain what could have happened to cause this. Please let me know if you would like to start a case with GM. I look forward to your response.
Christina
GM Customer Service
I apologize for your frustrations. Can you please email me with your VIN and involved dealer? I would like to look into your situation further.
Christina
GM Customer Service
636-456-3318 THEY CALLED FRIDAY SAID THEY HAD APPROVAL TO PUT IN NEW TRANSMISSION INSTEAD OF REBUILDING MINE WHICH I LIKE THIS. CAR SHOULD BE DONE WEDNESDAY THEY SAID. IT HAS BEEN ALMOST 2WEEKS I HOPE MY CAR DRIVES RIGHT NOW IT IS GOING ON VACATION TO NC AND I DON'T WANT TO BE STRANDED THERE
DEALER CALLED CAR IS DONE CAN PICK UP THIS AFTERNOON IT HAD BETTER BE RUNNING RIGHT.
I apologize for the problems you experiencing with your vehicle. Could you please email me your VIN? I would like to look further into your situation since you stated you contacted GM.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
Can you please send me your VIN and contact information? I would like to look into this further for you. I look forward to speaking with you.
Christina
GM Customer Service
If you are still experiencing concerns I would recommend setting up a case with GM Customer Assistance. Please feel free to email me directly, I am happy to assist you!
Christina
GM Customer Service
Does anybody have any ideas or suggestion or possibly had or heard of the problem?
Thank you for being willing to work with our dealerships, and I'm sorry to hear that the problem wasn't able to be replicated while in their care. As we do need to duplicate the concern in order to make a diagnosis, should things resurface and you decide to go back into the dealership we're available to help you work with them towards resolving this concern.
Best,
Sarah
GM Customer Service
Thank you for your patience,
Sarah
GM Customer Service
Regards,
Sarah
GM Customer Service
Thanks,
Abby
Sarah
GM Customer Service
I'm sorry that your G6 had to be towed in on Friday! Looking at API's website, it seems that there are different extended service contracts, from PremierCare (the most comprehensive) to the Premier Powertrain contract, which would cover items like the engine, waterpump, and transfer case. Do you recall which service contract you purchased? And when you purchased the service contract, did you receive any information as to what would be covered? As this is a third-party service, I don't have access to many resources on it aside from what is available at their website. It does appear that you can log into an account with their website to learn more: http://www.apiprotection.com/
We would be happy to get a Service Request set up for you, from which point we would contact your dealership to find out more about what's going on, and would likely escalate it to your District Specialist. If you're interested in this, please send us an email that includes the following information: your name and Edmunds username, contact information (phone and address), the last 8 digits of your VIN and current mileage, and the name of your involved dealership. It may also be helpful to include a link to this page as my coworker Christina responds to the incoming emails and it would help her find the post.
We look forward to hearing from you,
Sarah
GM Customer Service
Thank you for posting the last 8 digits of your VIN - I checked into the warranty status of your vehicle and see that your warranty expired on 01/29/2012 (though you're under the mileage of expiration: 100,040 MI). I'm sorry to hear that you're experiencing a transmission concern, and believe that I may have seen your email come in. As this expiration was so very recent, that is definitely a factor we'd take into account. My coworker Christina should respond to your email either today or tomorrow with more information.
Best,
Sarah
GM Customer Service
The last time it happened I was going around 40mph and had taken my foot completely off the accelerator, sort of coasting to an upcoming red light. While coasting there was a moment where the engine sounded like I had pressed the accelerator briefly. I didn’t have time to check the tach and see if there was a change there. It didn’t actually increase in speed, but it was enough to make me think something was not right. Other times I might notice differences in throttle response after driving a set speed (40mph), slowing (but not stopping), then accelerating again. It seems to accelerate much easier on occasion. It is a problem that is very difficult to describe and I know if I go to a dealer with this they will not be able to reproduce it because it doesn’t happen often.
I have also noticed that the idle may feel a tiny bit different from one stop to the next. Just a little rougher than “normal” but barely enough to notice. If I hadn’t have been observant due to the other things, I would have likely not even realized it was doing it.
I do use E85 pretty much exclusively now, and have for the last 2 months or so. Prior to that I was alternating fuel types. I know E85 can affect throttle response, power, and acceleration so perhaps this is a factor. Since its an 09, I know I’m still within the powertrain warranty. I believe the extended warranty I purchased when I bought it used Just ran out in the last month or so. I’m not sure.
I believe I am due for a basic tune-up, I will probably do that at the end of the month. In the mean time, I may try adding half a tank of gasoline to the tank to see if I notice a change. Does anyone here have any thoughts? I was initially worried it was the transmission, but I have no idea anymore. Any help is greatly appreciated!
Best,
Sarah
GM Customer Service
I saw in your next post that your car needed to be towed - I am so sorry that you are in this difficult situation! I checked your VIN and see that you are just outside of the powertrain warranty by time (just over a month) -- please send us an email to socialmedia@gm.com with more information (name/Edmunds username, phone and address, last 8 of your VIN and current mileage, and the name of your dealership). Have you taken it anywhere yet?
Best,
Sarah
GM Customer Service
If you were to email us that information, we could get a Service Request set up through Customer Assistance and could evaluate any available options with your dealership as they work on repairing the transmission. While I can't make any guarantees up front as to the end result of this investigation, we would be thorough.
All the best,
Sarah
GM Customer Service
Unhappy G6 Owner,
Rebekah
I'm sorry that you are experiencing these difficulties with your G6. I looked up your VIN in our system and am not seeing any open recalls on your vehicle at this time.
What is your plan of action from here? We're happy to work with you through any diagnostic processes, if you like.
Best,
Sarah
GM Customer Service
I'm bringing my '07 G6 in tomorrow for same problem. Bought the car in 2009 and have brought it back to same dealership 4 times. They have not been able to replicate the problem and no lights come on when it happens (to the best of my knowledge). It startles you when it happens...like you're being rear-ended.