"Warranty Gold" Claims

TMLTML · March 2004

In response to an e-mail inquiry, the Reorg lawyers for Warranty Gold said:

The proof of claim needs to be POSTMARKED by the deadline, not necessarily arrive by the deadline.

You don't have to attach the whole contract.
"Use the declaration page of your contract."

sandy590 · March 2004

I filed my claim and was wondering were I can go to verify the courts receipt of it, or a list of others in our same situation??

TMLTML · March 2004

>I filed my claim and was wondering were I can go to verify the courts receipt of it, or a list of others in our same situation??

Go to http://www.warrantynews.com/news.asp
Click on the "Exhibit of Claims Received" and it will show you a PDF file of all claims filed with the "Reorganizers", with Name and address. As of March 4, the list was 192 pages long and ~48 names per page.

I received my Date stamped copy by reply mail just a few days after sending it.

plainsman1973 · March 2004

http://www.warrantynews.com/news.asp

I know a bit about PII (personally identifiable iformation), now that is a huge PII disclosure. I cant believe 1 guy was censored for mentioning a sales rep that made money from referrals? Strange world.

Im surprised they have all the names and addresses of people exposed on the web? Can all these people have their names and addresses published because they filed the suit?

Thanks

rayt2 · March 2004

What you don't know is how not to make double entries or delete the extra one.
Try typing in your name on a google search and see what happens ! There is all kinds of info out there you don't know about.

Ray T.

plainsman1973 · March 2004

"Save the Electrons" huh RayT

Its a Safe Harbor violation unless WG said they were going to display your name and address. These guys probably dont subscribe to safe harbor nor car about our information. Big companies have to comply pretty tightly with PII. Ever visit Microsoft or go to a hospital?

Just interesting.

pgm888 · March 2004

my 2002 ford taurus purchased in ny is now out of warranty. the car experienced a water leak that was repaired by ford twice while under warranty. the same exact leak has occured again. will i be liable for the repair bill or will it be covered as a problem that happened while under warranty. the leak was caused by a water deverter in the cowl. the last repair was 12 months ago. i have copies of the two previous repairs.

mydestiny · March 2004

New to this board but can someone give me a short cut? How or where to file a claim and all of that? We were messed over by them last fall, our understanding was there was nothing that could be done. I was just fueled again to research a little and came across this board. I didnt know anything about a claim? The ONLY information we ever recieved was a LATE notice of a March 6th(i think) hearing...but it was forwarded and just got it last week. That was it. Would love any info on what I can do for myself and others! BTW we found out when we called in to update our new CC number, they took it and before they hung up they said they had to mention that our service agreement was not good...WHAT THE ()%&#)($# and you took how many payments from us knowing that? DH harrassed the "criminals" for a few weeks then we let it go for our own sanity

Thanks for letting me quickly vent

KCRam · March 2004

hi pgm888

Your question is really out of the scope of this discussion. You may want to repost it in a more appropriate area such as our Maintenance and Repair Board, or you can enter "Ford" and Taurus" in the Search area in the left margin to find Taurus-specific discussions here in Town Hall

kcram
Host
Smart Shopper and FWI Message Boards.

TMLTML · March 2004

You will need to go read the WarrantyGold Creditors website. Read Message #1677 to locate the website, since I not allowed to post it here.

You've missed the official deadline for filing your proof of claim. But you MAY have an excuse since they did not notify you.

The bankruptcy website is at www.WarrantyNews.com. Read that too.

hkrsk · March 2004

About 5 or 6 months ago, I contacted Chase by letter, giving them all the particulars of my WG fiasco. I sent it by certified mail, never got a response. I then sent them a second certified letter, still no response. Today I received a letter from them, telling me they have given me a full credit of $1455!!!!

I recommend everyone get a Chase MasterCard!!!

jratcliffe · March 2004

Submitting a petition as a creditor to a bankrupcty court is a matter of public record, so there shouldn't be any problem with having it available on the web...

count · April 2004

I WAS screwed by Warranty Gold (paid over $1,000) I got every penny back with the help of Chase Mastercard. When you make a purchase with a credit card, you want that card issuer to stand behind you 100%. That's just what Chase did. They didn't split hairs, I just faxed them all the relevant information and they reversed the charges, assured me no chargeback, opened a new account for me (just for peace of mind) and sent me a refund check (which cleared). I recomend them highly. Thanks to EDMUNDS.COM for providing this forum for us, and for being THE website for car research. I read every post in here to arm myself, and the information you guys posted was invaluable. Thanks to all who posted, Quigonjohn, PAman,car_man,kcram,roadrascal and shellyn1, who enlightened us on the credit card regulations and 90 day dispute rule. To those who were not as lucky as I, stick to your guns! I think class action should be a last resort, it'll take years and you will probably get only a small portion of your loss back. Use the prior posts here to become informed,try to build a case to your credit card company. If you paid by debit card, or check, stir things up. Call your local TV station's consumer reporter, or write a letter to a newspaper. Remember, the squeaky wheel gets the grease! Maybe some local dealership will give you a free warranty, good PR for them if your story gets on the news. Good luck to everyone.

roadrascal · April 2004

I'm surprised that you actually received a refund from your credit card company this long after Warranty Gold went down. As soon as I found out that WG would not refund my money (this was before the bankruptcy but during the time claims were not being paid) I filed a complaint with my CC company and had a check within 2 weeks. Hopefully we'll hear more good news soon.

rayt2 · April 2004

Looking over the list from the court proceedings for Discover Card charge backs, almost All are "null", seems Discover Card favors vendor over consumer in 95% of cases listed. Not so with a lot of the other credit card companies. http://www.warrantynews.com/news.asp

Ray T.

busterbaxter · May 2004

Hello,

I was told by the lawyers managing the WG case that it is not too late to file a claim. I purchased my policy in 1998 for a 97 vehicle. Policy is for 7yrs/100k. How should I calculate my prorated refund?

Thanks,
Baxter

mwdream · May 2004

I am out $1000 as well, but didn't have the luxury of a credit card company for a refund as I paid in cash. I'm wondering with all the credit card companies socking WarrantyGolds account, what will this leave the rest of us who paid by cash?

Anybody think of that one?

quigonjohn · May 2004

Most likely anyone who paid cash or paid part on CC and the rest cash, or paid for repairs that should have been covered, will see nothing, (or some miniscule amount). And this would have probably been the case whether CC companies gave some of us charge-backs or not. The lawyers will see more of it than the rest of us.

stargazer1 · June 2004

Does anybody know whether the WG creditors site (http://www.warrantygoldcreditors.com/) is still a valid site? I've tried to post a question and all I get is error messages

yurakm · June 2004

I have a WG warranty for my 98 Chevy Malibu. Bought it in spring of 2000. It cost about $1200, "Diamond" bumper to bumper, zero deductible, for 100k miles / 6(7?) years.

I am kind of lucky with the warranty. It paid for itself 2.5 times. Transmission was replaced, for $2300 or so, as well as couple of gaskets: intake manifold and something else. Total $3000.

Last year the administrator stopped to honor the warranty. WG told, basically, that they are washing their hands and cannot help.

I considered the bankrupcy a pure loss and did not spend my time on following through. If the contract looks too good, most probably it is just true.

Recently I logged at the board, and found that peoples filed claims. I understand, that it is too late to do it now. Just wondering, how much I lost?

BTW, since the bankrupcy of warranty administrator, I spent about $1700 on covered repairs. Alternator, two different repairs of A/C (different parts were replaced), and the coolant tank.

illini4 · June 2004

I think I'm beginning to understand why they went bankrupt!

yurakm · June 2004

Yes, all of this due to the big sour lemon, my 98 Malibu ;-)

jr1955 · June 2004

Hello,

Could you tell me how you got a refund from Chase, they denied me a refund of over 900.00. If they are being selective of who they are helping that is another issue. I had a warranty in effect for only 90 days and lost all my downpayment and payments. The WG jerks kept trying to bill me for payments and sending dunns for canceling my credit card account.

angel1 · August 2004

Has anyone received a refund from MBNA? I inquired and was told "They do not stand behind warranty refunds only sales". Felt like a sale to me of $1,200.

yespads1 · August 2004

I am pleased to know that you had your money back from Chase. I also paid using the Chase CC card and when I contacted them they mentioned that I can't put any dispute for the transactions which are over 90 days old. I purchased the contract on Jan-2003 and contacted them in Dec-2003. I never sent a certified mail. I will try to do repeat this process. If any thing comes back that would be great than nothing.

Thanks for your postings in Edmunds. This helps people like me.

mrswans · August 2004

I disputed $1,245 on 27 Sept 03 for the contract I bought March 02. Then I had to do 2 follow-ups, last one being 15 Dec 03. MBNA pro-rated a refund of about $950. It was a temp credit for few months, then permanent in Dec 03. I'm still crossing my fingers that they don't take it back.

Mike

yespads1 · August 2004

Hi,

It is nice to hear this news. I also paid the money for Warranty Gold using chase card. Could you disclose the letter how you have drafted to them? I would like to put the transaction in dispute in the similar way how you have done.

Thanks

stargazer1 · January 2005

Does anybody know the current status of what is actually going on in the Federal Court bankruptcy hearings in Texas? There were some motions filed before the Judge on Monday but I haven't been able to find out what happened or what the next step is going to be.

nancyw · January 2005

The owner of Warranty Gold, who went bankrupt recently has formed a new company. It might be 5 star warranty, Smart auto warranty, or The auto club or one of the new players. Check the BBB and corporation commission on who owns the brokerage or the carrier themselves. Some nerve huh!!!

audia8q · January 2005

most of the warranty companies that go bust re-appear with a new name within months....leaving alot of consumers holding the bag.

bebop · January 2005

I have done some checking on this and it is not

5 Star Warranty and it is not Smart Auto Warranty. So of the three you mentioned, look who is left.

skiingj · February 2005

Is this really true? If so the news media should do a story on this! Anyone have any contacts than can jump start this effort? Sure would like to expose this crook!

xpfshost · February 2005

It is true. The President/CEO/GM of THEAUTOCLUB.COM is Kurt Nelson...former president of Warranty Gold. When I talked to a sales rep on the phone, he started stammering when I mentioned Mr. Nelson's name. He told me that Mr. Nelson was HIRED by the company. Why would a company put a lightningrod like that in a supreme leadership/spokesperson position? Smells like Mr. Nelson had/has some financial status in the company.

skiingj · February 2005

I suggest we bombard the auto club with emails and phone calls about this! Shame on those crooks! Anyone living in Austin should contact the media to run a story on them. They should be asked what they are doing to pay back the thousands they stole from!

mtrainer2 · February 2005

The Auto Club is owned by Kurt Nelson. Go to this link where owner information is supplied by the company:

http://www.webassured.com/c/Business_Background_Report.cfm?ID=501- 786

Now do a search on google and you get this:

http://www.google.com/search?hl=en&q=%22kurt+nelson%22+%2B+%2- 2warranty+gold%22&btnG=Google+Search

Maybe this guy should be featured on the Dumb Criminals show.

Kirstie_H · February 2005

But what he's done doesn't qualify as "criminal." You might think it's immoral or unconscionable, but it's perfectly legal.

PAman · February 2005

Kirstie,

WHERE do you think he got the money to start the new company?

Does anyone think he is going to get a multi-million dollar loan from a bank with his track record?

If you want to know where your WG contract money ended up, it probably went from Austin, Texas to Lincoln Nebraska, to the Cayman Islands.....back to his NEW company's account.

Wonder where this one is headquartered...Havanna?

Tehran? Prague?

These guys never change, and the courts never catch up with them. At least he will get his reward in the next life.......

mikefm58 · February 2005

<< These guys never change, and the courts never catch up with them. At least he will get his reward in the next life....... >>

Amen.....

menauidiver · February 2005

Anyone know if the case is still in court or may I still be getting 10 cents for my $1300.00 investment. That is a shame about this Kurt Nelson running a new business. I guess life doesn't always seem fair. There should be some way to let the world know about The Auto Club And Kurt's history..

stargazer1 · February 2005

The case is still in Bankruptcy Court in Texas. There are motions filed by various parties every several weeks. Currently, there are a set of motions to be heard next Monday or Tuesday. Unfortunately, I haven't be able to find a way to determine the contents of these motions and/or to learn the outcomes of these hearings. If anybody does know a way, I'm sure that the rest of us would be very grateful to hear about it.

isellhondas · February 2005

I hope lessons have been learned here. I hope that, in the future, people will stay with the factory warranty programs or those of long established companies.

I hope people won't try to "save" a few dollars by signing up with some Johnny Come Lately internet warranty company.

Did it myself about fifteen years ago but I got lucky and that Cadillac caused us no trouble while we owned it.

mikefm58 · February 2005

Most people did do their research. I had several co-workers who had been with Warranty Gold for some time and had no trouble having their claims paid.

xpfshost · February 2005

A noble piece of advice coming from a person with the screenname "isellhondas". Doesn't that make you a little biased?? Pardon me, but I have to take issue with your post. Up until the Warranty Gold fiasco, EVERYONE AND THEIR BROTHER was recommending NOT purchasing the factory extended warranties (except new car dealers). The recommendation was to go with a well-established third-party warranty company with a good reputation. Warranty Gold was the most popular and most highly-rated warranty company a few years ago, if you recall. There was no amount of extra 'homework' that ANYBODY could've done at that time that would've tipped them off that Warranty Gold was an online Titanic. Last thing we need in this forum is someone coming here with a parenting attitude saying "I hope lessons have been learned here." Pour some salt in somebody else's wounds, please. Enjoy your extended warranty commissions, BTW.

Kirstie_H · February 2005

Sometimes there isn't any amount of homework you can do to be completely safe. However, if you read our "Extended Warranty" discussion, you'll see that almost all of our members have recommended for a long time against 3rd party warranties.

Yes, they will save you money up front, but most people recognize that a manufacturer-backed warranty is guaranteed to be solid as long as the manufacturer is solvent, while 3rd party warranty companies have been coming & going for years.

I don't think the "lessons have been learned" comment was directed at those who have already been "taken" by WG. Obviously, those folks have had a painful and costly experience. Our only hope is that other members who read this discussion will think twice about giving money to certain companies. There's a lot of valuable information here - info that you could not have known before being left in a lurch by WG - that could save others from the same misfortune.

isellhondas · February 2005

Thank you for the nasty reply! Despite my username, I have nothing to gain here. I doubt very seriously that Warranty Gold was the "most popular" and "highly rated" warranty company a few years ago! Try a company like Universal Underwriters if you want to find a company with that distinction. They have been around for many, many years as a third party warranty company and have a solid reputation. Yes, they probably charge more than some of the others.

I wasn't talking about UU as much as I was the new crop of here today maybe gone tomorrow warranty companies that come and go. I bought an extended warranty from a LONG established warranty company called, I think, Northwest Underwriters in 1986 when we bought a new Cadillac. They reccommended it because it was 200.00 less than the GMAC one. THE DEALER reccommended it!

Well, as I said before, they folded a year later leaving everyone in the cold.

So, you see,I have been there too, and I too learned a lesson! The only good thing was the fact I got lucky and never needed to use a warranty that was worthless.

jeff petrone · February 2005

The reason the dealer reccomends 3rd party warranties is so that they can make more profit. They also dont get pressure from the manufacturers to sell their warranty. The manufacturers warranties pay the dealer lower labor rates. So its really a losing situation when the dealer does this.

xpfshost · February 2005

Sorry for the tone of my reply, but I stand by what I said. The last thing anyone who got ripped off by Warranty Gold needs is to have somebody say "I hope lessons have been learned here." Do you really think that anybody here who lost $1500.00+ needs to "learn a lesson"? Do you think they will sign up with a different third-party warranty company in a heartbeat?? Coming from a car dealer, it comes across as the equivalent of sticking out your tongue or saying "told you so". And contrary to what you say about recommendations concerning Warranty Gold, I remember reading MANY articles and advice concerning 3rd party warranty companies and at least 90% were positive on these boards and other sources on the Internet when I bought my policy in January 2002. Of course, once Warranty Gold nose-dived, everybody who pumped up the 3rd party warranties changed their tune to "3rd party warranties suck". Sorry again for the tone, but it's salt in an open wound. If I mis-interpreted what you said, I apologize.

isellhondas · February 2005

No salt was meant to be rubbed in. I think the reason third party warrenties were being touted so highly at the time was becasue they were cheaper than the factory warranties. Few people figured they would go under. My post was NOT directed at the people who got shafted by WG. It was meant more as a caution to look before you leap at today's offerings.

The one I used, Northwest, took down a LOT of people in, I think 1987. Way before Al Gore invented the internet.

Sorry if I used a poor choice of words.

mikefm58 · February 2005

Is that WG stopped paying claims in June, not telling anyone unless they had a claim, continued selling policies and automatically deducting premiums from customer's bank accounts. Then was finally ordered by the court to notify policy holders in September. All I got was an email from them.

And the ice'ing on the cake was that they tried to tell people policies sold after June were under written by someone else and that they were good. Maybe they were, maybe they weren't, but they're worthless now.

wgsux · February 2005

Kurt Nelson started this company in 1999, he is a crook doing the same thing with theautoclub.com. Just like he did with Warranty Gold. He is the technical contact on the domain name. He steals millions of dollars and moves on to the next scam!There has got to be a way to stop guys like him. If you want to find out about him go to www.networksolutions.com. Click on (who is) at the top and enter theautoclub in the domain name
all of Mr. Nelson info comes up. Makes me sick! He is laughing all the way to the bank.

"Warranty Gold" Claims

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