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"Warranty Gold" Claims
bonnie_rick
Member Posts: 115
in General
Warranty Gold" continues the discussion begun by
"deparson" in Smart Shopper. Click here to read
Topic #185.
Then hurry back to continue the discussion in this
new Conference.
"deparson" in Smart Shopper. Click here to read
Topic #185.
Then hurry back to continue the discussion in this
new Conference.
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All claims on a Warranty Gold contract are dealt with by Warranty Gold's administrator and paid directly to the repair facility,which you selected, by VISA or MasterCard. You therefore do not have to wait to be re-imbursed and neither does the repair facility.
annem Warranty Gold
Sincerely,
Cindy M., Internet Marketing Mgr.
Warranty Gold
what was covered, _before_ signing up, and
the would not provide it.
Your Co-Host
Usually getting a new vehicle at the end of the model year there are several options.
#1 You can get a rebate ($1,500 in your case). If you're purchasing, you simply get $1,500 off the purchase price. For leasing, your monthly payments will be lower because of the lower sale price.
#2 You can get 0% (interest) financing, or something close to 0%. This only applies to purchasing, and is usually for a term of 36 months. The longer the finance term, the higher the interest rate. Financing is sort of similar to leasing, except at the end of the term the vehicle is yours. It's basically like getting a loan from the bank to help you purhcase your next vehicle.
#3 You get a special lease (interest) rate, depending on the length of your lease term (2, 3, 4, 5 yrs.). Once again, the longer the lease term, the higher the interest rate.
If you are thinking of leasing, which obviously sounds right for you, it would be better to lease a '99 instead of a '98. The payments would be about the same due to the now lower residual value of a '98, so you might as well get some newer features on a '99.
Smitty615 -
Check out the Cars Conference. You will find at least one "cloud-car" topic, most likely to be listed under Plymouth Breeze or Dodge Stratus. There are still several bugs that need to be worked out in these "cloud-cars", so I would suggest getting the extended warranty.
I presently have a dimension warrant coverage. Is it advisable to shift to warranty gold.
Could please email the answer to bhumish@hotmail.com
Gold or any 3rd party warranties, we just had
a Ford dealer who refused to honor 3rd party
warranties. WE WALKED AWAY FROM THE DEAL and
drove to another dealer who WOULD accept our
warranty. The dealers wanted $1700 for 100,000
mile policy whereas Warranty Gold will only
cost us $1400 (if we buy this week) for a 150,000
mile plan. We also asked the new dealer we are buying from to give us something in writing that they will honor our warranty in case ownership of dealership changes down the road.
The main reason that dealers don't want to deal with 3rd party warranties is that they had to wait to get reimbursed. Warranty Gold pays them
immediately via credit card so that is no longer an issue. I told this to dealer # 1 and for the life of me, cannot understand why they refused to do business with us.
BTW, the first dealer lost a $22,000 sale on a Windstar GL because of this. They did call us back to try to work things out that day but it was too late, they left a bad taste in our mouth on the deal.
As far as I am concerned the extended warranty is a necessary purchase in the cost of vehicle and it is an integral part of the deal.
What was the worst of this is that the dealer who
lost this sale lied to us and told us that NO
Ford dealer would take 3rd party warranties.
I guess they figured we were so starry eyed in
love in their vehicle that we wouldn't check around to see if another Ford dealer would play
ball with us. They miscalculated and it cost them.
GOOD for you! I would have done the SAME thing! There are TOO many dealers like that! They need another dose of foreign competition to knock them down a few pegs-AGAIN!
Good luck with your Windstar.
Bob
Just traded in for a new vehicle, and wanted to transfer my WG "Diamond" coverage to the new vehicle. Now I expected to pay a little additional, but...
Transfers.....no, you have to cancel first and re-buy.
Do you get the 85% back they state if you've never used the service?....no, that only applies if you hang on to the warranty for it's full length. Odd, since they are certainly at less risk if you don't keep the warranty on what would be an aging vehicle. After one year of policy in effect, you only get about 74% back. ("You should have read your contract more carefully.")
Do they try to work with you to keep your business?...NO.
No hassles or problems using the policy, just told the guy at the garage to call Warranty Gold first and make sure the repair was covered. They didn't have any problems it approved.
1) Have the problem diagnosed.
2) Fax the repair order to WG's Claims Administrator (INDS) immediately. Make sure the service dept's phone number and your name is on it so they can call you back.
3) Receive authorization from INDS (as to whether the repairs are covered by your particular service
contract plan, and what the payment authorization
amount is).
4) Proceed with your repairs.
5) Pay the service department.
6) Mail the completed, signed repair order with
payment receipt to INDS (the address is in the
contract book, pg. 12). Keep copies for yourself.
7) Reimbursement amount would be mailed to you by
check.
NOTE: These instructions are correct at the time of this writing. If INDS were to give you different instructions, you should follow them.
Cindy M., Internet Marketing Mgr.
Warranty Gold
Regarding the unlikely chance that I won't use the warrantee, I'll bite. What have the claims been for on Ford trucks in general and late model 3/4 ton Fords in particular?
Thanks Dennis
We've been paying many claims on Ford trucks on a component called a heater blender box, which opens and closes to let air circulate through the vehicle. It is covered by our Diamond plan. The part costs about $20, but labor is from $200-$300. I will post stats on other Ford claims as I get them.
Most late model trucks (within the last 3 years) are still under factory warranty, so once they exit that coverage we start paying for the covered repairs; the benefits of our plans can be utilized at any time.
Cindy M., Internet Marketing Mgr.
Warranty Gold
Buy a reliable brand with a good warranty, put that $1000 in the bank, and you'll probably come out ahead even if you do need a repair that would have been covered.
I bought an extended warranty on a couple of vehicles. On one, kept 9 years, I had one covered repair. It cost just about what the warranty did. I did have one expensive repair at about 8 years, but none of the available warranties go that long.
On the other, the car was totalled after 18 months (not my fault, honest ), and I got a partial refund, but was still out the rest. And no, the other guys insurance wouldn't reimburse me for that money.
Cindy M., Internet Marketing Mgr.
Warranty Gold
And extended warranty is, in essence, insurance. Like collision on your car, you pay for it in case you need it, and the insurance company takes your money and hopes you don't need it. Over a large base of customers, the insurance (be it collision or WG) is priced so the insurance company makes money.
So the question is, when is it worth paying for insurance, and when isn't it? A buyer needs to weigh the likelihood of having a covered problem(s), the cost of that problem(s), and how much risk they are willing to take.
The "average" customer will lose money on an extended warranty, otherwise the warranty company will go broke. How much risk are you willing to tolerate, and how much can you afford to pay for repairs on your own if you don't buy the warranty?
That's what you have to decide. I'd be much more likely to buy a warranty on, say, a brand new Chrysler 300 than on a well proven Toyota Camry.
what I will admit is a somewhat blistering attack.
While we are tough on you we are I hope fair as
well and only looking to keep from getting ripped
off in an industry notoriously suspect. I was very
encouraged to see that WG is a member of the
Online BBB. The fact that your company has
undertaken such a commitment indicates a sincere
effort in trying to serve its customers. As you
can see by the numerous horror stories regarding
extended warranties, many of us are rightfully
concerned. Needless to say, laying out a $1000.
or more represents quite an expenditure on such an
iffy proposition. I will give the matter some
more thought before making a final decision. In
any event I wish you continued success. PS> If
you ever decide to leave WG, you should think
about running your own business. Your
communication skills and ability to reason are
fantastic.
From what I have been led to understand, you don't get the actual plastic Visa card. When the repair is made, the dealer/repair shop calls in and is then paid that way over the phone. They are given the account number and an authorization. This is how dealers can say they don't accept it - it's not the customer paying for the vehicle repair; it's a third party, and some shops just will not work that way.
Warranty Gold determines payment amount based on industry repair charge guides such as Chilton's, Mitchell's, etc., and pays retail for parts and labor. It's an extremely fair method, in place to keep you, and us, from fraudulently high charges.
Cindy M., Internet Marketing Mgr.
Warranty Gold
had. Engine, trans. ETC. I'm looking to purchase extended insurance coverage.
Your Host
Cindy:
Thanks for all your responses. I am curious, We just purchased a 98 dodge caravan and I wonder what your experience has been with trouble spots on this particular make. From most of the postings I have read, the weak link is the 4 speed transmission. Has warranty gold seen more than ususal claims in this area?
Jeff B
Can you provide a list of items that *are* covered on the diamond plan but are *not* covered under the platinum?
Thanks.
I spoke with our Director of Sales, and he has more years in the car industry than he likes to say outloud. He believes that, although the 4 speed trans. has been a problem for Dodge in the past, Dodge has been making great improvements on a lot of their past problems in this area.
We have seen a decline in the amount of claims for this area.
Hope this helps.
Vanessa Lee (Cindy's replacement)
Technical Marketing Manager
Warranty Gold
Pocahontas did a great job summarizing the basic differences between the Diamond and the Platinum plans. To add to that, I thought that it would be useful for me to list some items, as examples, that are covered under a Diamond but not under a Platinum plan:
- Factory-installed Navigation Systems (G.P.S.)
- Factory-installed Security System
(Platinum plan will cover Remote Keyless Entry)
- Factory-installed Audio System
- Traction Control
- Programmable Seats
- Power Mirrors
- Monochromatic Mirrors
- Oil Gauge Sending Unit
- Thermostat
- CV Boots
- Flywheel
- Motor Mounts
- Ignition Coil
- 4WD Sending Unit
Let me know if you have any other questions.
Take care,
Vanessa Lee
Technical Marketing Manager
Warranty Gold
I found that Warranty Direct has almost exact the same Warranty plan as yours but about $100 about cheaper. The coverage description for each plan is identical. I wonder if you are selling the contract from the same underwriter?
Thanks
Second, with Warranty Gold, you don't have to file a claim yourself. If you trust your repair facility, they can file the claim for you. Many of our customers will file claims themselves just to stay on top of what is happening to their vehicle.
Finally, one reason that you may have encountered difficulties yourself in requesting facilities to use a third party company such as Warranty Gold, is that many repair facilities have been burned in the past by third parties who pay by check. Warranty Gold pays by Visa/Mastercard.
Please e-mail me directly with any further questions or concerns you have.
Vanessa Lee
Technical Marketing Manager
Warranty Gold
vlee@warrantygold.com
received a reply, so I will repeat it here:
I have a question for Warranty Gold. Does the
"Diamond" plan policy (on a new car) cover
diagnostic time? If it takes a mechanic four
hours to discover that a $20 part needs to be
replaced, does the "Diamond" policy cover the
four hours of the mechanic's time, or does it
just cover the $20 part?
Thank you.
I actually called WG regarding this issue and they assured me that they cover everything ie..parts labor and diagnostic.
Vanessa, Can you confirm!!
I ask a few dealers and can not seem to get a straight answer, and since I can not get a straight answer from them and most likely if I should have a problem it will be under Warranty Golds contract, because my factory warranty is almost over. If there not going to cover anything just in case something should happen, I would like to have my refund before my 30 days is up.
A response would greatly be appreciated.
plan if diagnosis is recommended in any of the
following: Chilton, Mitchell, Motor Guide, or
www.alldata.com. Your repair facility should be
able to easily tell you if any diagnosis is
recommended by the above sources, if not, give us a call and we can find out for you or your repair
facility.
Take care,
Vanessa Lee
Technical Marketing Manager
Warranty Gold
"YES," the rest of your vehicle would still be
covered even if you installed an after market
muffler. Installing an after market muffler will
not void your extended warranty through Warranty
Gold.
Hope this helps,
Vanessa Lee
Technical Marketing Manager
Warranty Gold