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Comments
1.Rear brake pads completely worn; front pads look new. (I don't drive hard - mostly freeway)
2.Grease leaks from bottom of all four doors in copious amounts.
3.Front air dam catches on tire stops in parking lots upon reversing out of space. It has caused my bumper to dislodge from car on two occasions. (I now make sure not to pull up to tire stops)
4.Spring which allows drink holder calipers to compress and release falls out. Not so easy to replace.
5.Made the mistake of going with black fabric interior. Impossible to completely remove all lint/dirt. Vaccuming does nothing.
6.Not really a problem with the car but on one occasion I stopped by the dealer to pick up the car which was being serviced and they couldn't find the car! It took 3 people stumbling around for 30 minutes to finally find it. What a joke. I wish they hadn't found it.
Needless to say I am unimpressed with Volkswagens and those who sell and service them. What exactly does farvegnugen mean anyway? Junk?
2. The stuff that's leaking is rust-proofing agent. It happens to alot of Jettas, particlarly those driven in hot climates. You just have to deal with this one.
3. Don't pull up so far!
4. Never heard of this one. Sorry, can't help you there.
5. Everyone who has the black fabric says the same thing. Use a lint roller, and it should help. Get leather next time.
6. Go to a different dealer, or else call VWoA and open a complaint file for this one.
You have had a pretty good experience with the car actually, the only problem being the (normal) rapid rear brake wear. Read some of the other nightmare stories posted here.
The grass always seems greener on the other side of the (Toyota) fence, until you get one of those and it starts sludging up!
As far as Toyota goes I have a nine year old 4wd pu truck w/134000 mi. Factory brakes lasted 85,000, clutch went 90,000, still on 2nd set of tires and overall it is still solid as a rock. My business partner has a 10 year old truck - same model - with 130,000 mi. His brakes and clutch are factory original (sounds hard to believe but true)
BTW lots of those miles included boat towing. I should have stuck with Toyota but the wife liked the Jetta.
Maybe Toyota will buy out my lease and sell me a Matrix...
I have had problems with my car since day 1. I reported a majority of the problems to VW and had many issues resovled under warranty. When I was at 18,900 miles I was having problems with the car bucking and stuttering on cold or damp mornings. When it did this the engine light would
flash then go off. I reported the problem to VW of America and had it inspecting during the subsequent oil change, to my surprise I was told there was NOTHING wrong. The problem has persisted since then, I now have 37,500 miles on my vehicle. I had the in for service because the problem was getting worse and the engine light was not turning off after the bucking.
Upon examination, I was told the car required a Ignition coil pack and an mass o2 sensor. My cost, about 800 bucks. I told the VW manager that i reported the problem to VW under warranty and he told me to take it up with VWoA. VWoA's response was basically that since the car failed at 37,500 miles instead of 18,900 when it was reported, there was nothing they would do. I have even been in touch with the Level 2 Rep(the rep above the ones you talk to one the phone when you call to complain). The attitude that I got from VW was that basically they didnt care, and that they wouldn't stand behind their vehicle. I am considering taking other actions, does anyone have any info on these repairs or other actions to take? I think this is a bad customer relations move for them to take.
I was also misquoted from VWoA on the labor cost for the repair. The dealership overcharged me $100 bucks, when VWoA told me it would be $100 bucks less. I called the dealership and VWoA about this and both basically said tough, thanks for the money, VERY UNPROFESSIONAL!!!
Also, I just had the window fall into the doorsill for the SECOND time, the first time was under warranty. Does anyone know how to get VW to cover this being that the car is now out of warranty? Also, does anyone know what this should cost so I dont get taken for another ride?
Thanks!
I have had problems with my car since day 1. I reported a majority of the problems to VW and had many issues resovled under warranty. When I was at 18,900 miles I was having problems with the car bucking and stuttering on cold or damp mornings. When it did this the engine light would
flash then go off. I reported the problem to VW of America and had it inspecting during the subsequent oil change, to my surprise I was told there was NOTHING wrong. The problem has persisted since then, I now have 37,500 miles on my vehicle. I had the in for service because the problem was getting worse and the engine light was not turning off after the bucking.
Upon examination, I was told the car required a Ignition coil pack and an mass o2 sensor. My cost, about 800 bucks. I told the VW manager that i reported the problem to VW under warranty and he told me to take it up with VWoA. VWoA's response was basically that since the car failed at 37,500 miles instead of 18,900 when it was reported, there was nothing they would do. I have even been in touch with the Level 2 Rep(the rep above the ones you talk to one the phone when you call to complain). The attitude that I got from VW was that basically they didnt care, and that they wouldn't stand behind their vehicle. I am considering taking other actions, does anyone have any info on these repairs or other actions to take? I think this is a bad customer relations move for them to take.
I was also misquoted from VWoA on the labor cost for the repair. The dealership overcharged me $100 bucks, when VWoA told me it would be $100 bucks less. I called the dealership and VWoA about this and both basically said tough, thanks for the money, VERY UNPROFESSIONAL!!!
Also, I just had the window fall into the doorsill for the SECOND time, the first time was under warranty. Does anyone know how to get VW to cover this being that the car is now out of warranty? Also, does anyone know what this should cost so I dont get taken for another ride?
Thanks!
cpuerta: VW is supposed to be covering all these window problems now regardless of if the car is in or out of warranty...get it fixed again, and this time they will use a metal clip which should not break like the previous vinyl one did.
2014 Mini Cooper (stick shift of course), 2016 Camry hybrid, 2009 Outback Sport 5-spd (keeping the stick alive)
Contact VWoA, and especially get the Better Business Bureau involved (VWoA recommends this before pursuing legal action).
Try a different dealership.
I already/only have 2500 miles on the car but can't see them taking it back.
Got any ideas on where I should take this complaint; What I should ask for or anyone else that's had a similar experience?
Thanks
CPuerta, you are having the same problem I am having , I know it. You need to ask the dealership if they have consulted a field rep or Engineer. They know what the problem is but they are stalling while they are working on a solution - you need to file under the Lemon Law and do it as soon as you can. Good Luck. I will keep you all posted.
I am glad they finally fixed my car, so I don't have to worry about that anymore.
Good luck to you.
Problems include: Engine Malfunction indicator light, Engine shakes uncontrollably when started, Over-heating Icon came on, some rod fell out of my sunroof, passenger window fell, passenger and driver window fell in same day, door handle peeling apart, and the speakers suck as well.
I contacted the Better Business people and since my car is in the shop they're telling me they're going to wait and see if the car messes up again once its out(if it ever gets out). Its still under waranty and the customer service is so bad, i will work their for free just to help them. The woman for vw with my case contacted me and said she'd give me an extended warrenty package and I already bought the most expensive package... so she's trying to come up with something to compensate.... all i want is for them to buy the car back. Under the florida lemon law... three things have to be wrong with the same item... so it doesnt matter if you've taken a new car in for 40 things in two months... but my engine has had 3 problems so hopefully that will qualify.. I really hope I do not have to get a lawyer though.
I really wish the VW service center in Fort Walton Beach would get blown away by a hurricane.
If anyone has any information about the lemon law fight, please let me know what i am doing right or wrong. thanks...
Even if you were to get a buyback you will be assesed a depreciation and mileage devaluation. If you hate the car see if you can work out a trade with the dealer. I have two VW's a Golf and Jetta that are problem free except for the window issue.
They are going to tell you the same thing probably, especially since it's not the same thing breaking over and over again. I suggest you keep ALL paperwork, and get yourself a good lemon law lawyer. I did, and he went over my case and said it wouldn't hold water as well.
Now for the good news: VW finally fixed my car right! I am happy that they did, because I really do like the car alot.
Maybe you do need to go to a different dealer. That's what I did.
And ANY time VW keeps your car overnight, you get a loaner car. Call VWoA and they will tell you this. It's part of your basic warranty.
Huh? How does that make up for not having the cruise control light? Or what is that all about? Or, how is that related. ????/
3 are not enough?
rear fog lights?
The guy pulled me aside and said the bearings and rear bushings were shot, and the bearings were the worst he had ever seen in his life. He said to take the car right home, and park it until able to get this addressed.
Let's see:
eats brakes for breakfast, lunch, and dinner
fuel pump stranded the wife in strange area
exhaust is tough to keep from rattling
radio dial broke off
transmission leaky
smoke starting to appear on start up
leaky gas tank
dealership rude, asks personal questions (about wife's underwear)
Also, the extra "brake" lights are in the MKIVs, at the bottom of the taillamps. You can wire those up for fogs, and get something called a "Euroswitch" for $50 or so. Go to http://www.budmod.com for the Euroswitch. The light switch is extremely easy to change as well.
Enjoy your ride. And come join us at http://www.vwvortex.com. Everything you ever would wanna know about VWs, you will find there.
Many cars in the US has this, from the Olds Aurora (the current model) to the Elantra GT, to Saabs, Mercedes, Jags, Volvo....
extra brake lights....see this link
http://www.geocities.com/thisistan/rearfogs.html
If anyone has any comments on this it would be appreciated... I'm ready to get rid of this car before it turns into more problems. I'd like to mention i had a 97 Jetta GT before trading it in, i had no problems with it, i should have kept it.
jetta1234: going from full to low on the dipstick os only about one quart of oil, not a whole tank. HOWEVER, one quart of oil consumption in 2500km on a car this young is unacceptable - you should push to get the dealer to do something more about this.
2014 Mini Cooper (stick shift of course), 2016 Camry hybrid, 2009 Outback Sport 5-spd (keeping the stick alive)
Performance and handling (a bit untidy) are more than acceptable with the 17" wheels and sport suspension. Comfort is surprisingly good, I have driven this car for 20hrs non-stop without undue fatigue. As for the back seat, the Jetta is probably the worlds only 4 door 2 seater! The problems I have seen posted relate mainly to build quality, perhapse VW should move production to Canada (as with Honda and Toyota etc.) from Mexico before its too late. Its interesting to note that VW is the only import to lose market share (a significant loss, nearly 20%) this year.
2014 Mini Cooper (stick shift of course), 2016 Camry hybrid, 2009 Outback Sport 5-spd (keeping the stick alive)
'95 Jetta - auto transmission failed at 72K, digital odometer at 36K, half the windows at 50K. Various lights stopped working somewhere in there too.
Friend: '97 Jetta - transmission failure at 68K, numerous shorts in the electricals that left a Christmas-like array of warning lights on the dash at any given time. Broken power windows and moonroof. All the rear exterior lights failed and that was the last straw.
Consumer Reports - that's right, I know they are reviled, but check them out - all little black dots, even on last year's models...the only reliability problem on passat that is shared with Jetta and new Beetle is electrical problems and "integrity", which is buttons breaking and the like.
Ever wonder why, when you check out used Jettas, it is so common for warning lights to be on on the dash? Invariably, the seller always says "Oh, that is OK, it drives fine, those have been on for a while"...well guess what, they DO mean something, it is just a question of how long you can ignore them...
2014 Mini Cooper (stick shift of course), 2016 Camry hybrid, 2009 Outback Sport 5-spd (keeping the stick alive)