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Comments
first, if they do the work for you, verify the center console is as you left it. maybe take photos of it when you take it in.
but I love how they damage the car and cant fix it, so the value of our car has dropped due to the gapping hole in the side of the center console.
We apologize for this, and would be happy to look into this further for you. Please send us an e-mail to socialmedia@gm.com along with your VIN, current mileage, contact information and preferred dealership. Looking forward to hearing from you soon.
Patsy G
GM Customer Care
We want to offer our sincere apology for the experience you and your wife have had with the vehicle. If you send us your VIN, dealership name with your full contact information, we can look into some possible options for you. Please submit all the requested info via private message. We are here to assist you.
Marlea W.
GM Customer Care
I'm on disability and I can not afford this!
I bought this car last Sept 2014 and I have also had $800 in repairs for 2 separate suspension issues and a broken door lock assembly. GM charged $156 for a door lock!!??
I have contacted GM for help at socialmedia@gm.com and will post back the outcome.
I'll take any advice or help I can get.
Service Bulletin 14404A
It's quite a bit to read but you can skip the technical parts and get down to the "re-imbursement" section. It *appears* that you have missed the deadline for re-imbursement, but you know what they say about squeaky wheels.
So read it over and then stand up and holler. Maybe you can get at least a partial re-imburse on this. Keep us in the loop and good luck with it!
"Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required
documents. Working with your dealer will expedite your request, however, if this is not
convenient, you may mail the completed reimbursement form and all required documents to
Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement
Department by March 31, 2016, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below. "
1-800-553-6000
Has anyone explored a class action to try and get restitution for these defective products and rampant transmission problems with the Saturn Aura?