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This may be something you may want to do on a fairly regular basis, as new Subaru-related topics can arise at any time.
Thanks so much for your effort.
Bob
Cheers Pat.
The thing is that I've heard about the alignment problem from others. Could have been something wacky at the factory for a while, but my story was not the only one.
Cheers,
-wdb
Drew
Host
Vans, SUVs, and Aftermarket and Accessories message boards
Thanks,
Patti
All this alignment talk has me thinking. If your mileage is out of whack (i.e. below 20mpg), that's something you may want to check. You can't always feel out-of-spec alignment, but if the tires are scrubbing then poor mileage could be a symptom.
-juice
o minor dings and dents on one side
o new radio
o new driver's seat
o new windshield
o 2 hubcaps
o 2 fog lights
The total damage came to nearly $3200 (most of the cost was painting and bodywork on the car) This of course totalled the car, and I took my $2500 from that and bought the XT6
-mike
I don't care how they priced it, as long as it's fixed to my satisfaction.
Any how, back to Soob talk.
-juice
Thanks!
Patti
Bob
Bob
/direct/view/.eea55dc
Cheers Pat.
-juice
Cheers Pat.
They had mostly imports on the lot, mostly Acuras, and the work looked good.
Funny thing is Mazda's Crystal White paint is truly awful, known for peeling, so their paint may actually be better.
-juice
You would get the same response from 95% of the car manufacturers out there. That is how the automotive industry is. Unfortunately you need to "know someone" to get anything done, just as it is in most other aspects of the business world. My family has subarus, chryslers, Isuzus, nissans, fords, and each and every person has had the same treatment from all of them. There is someone who is suing Infinity cause there QX4 that is less than a year old is falling apart and Infinity claims it's normal. So even if you buy a "high end" car, you are likely to get the same service. Gas milage and oil consumption are things that are very difficult to track and/or fix. Maybe if you post up some of your problems here, we can help you to troubleshoot the problem and help you solve it.
-mike
PS: I don't work for SOA.
* low tire pressue
* improper alignement, tire balance, or out of round tires
* wrong tire size (are yours stock?)
* brakes or parking brake sticking
* faulty spark plug wires
* you drive like THE CAT!
I'd consider a 30k or 60k service, even if it's early. You can eliminate a lot of variables that way.
I know it's not easy, but persist with your dealer (or find a better one) and give Patti a call to assist and perhaps offer ideas.
Driving style certainly is the biggest factor. My best is nearly 30mpg, but my worst was 20.7, almost a 50% variation.
-juice
I know that you have posted on Subaru boards for some years now (notably the vmag forum). I can't offer too much technical advice, but I'm sure you know that gas mileage is probably one of the most popular topics. There are just so many variables that determine m.p.g. (brand, regional formulations, altitude, driving style, and other things that juice mentioned). Personally, I tried about 6 different major brands of fuel before I found one to my liking.
Being "in the club" doesn't have an affect on treatment by SoA. I received excellent customer service from Tom Salvino after I experienced about 26,000 miles of clutch and dealer problems. My case was opened before I started reading or posting on this forum. Things were resolved after I met with the District Service rep. and calmly expressed my problems.
Like paisan suggested, maybe post more info so others can offer advice. I was able to gather information from the "i-club" and vmag to help in my dealing with the District rep. and SoA.
Negative posts definately won't help.
Good luck,
Dennis
Dennis: Grant you negative post won't help but it allows us to take our frustrations out especially when drop $24,000 for a car and would like a little help.
Paisan: yes many auto manufacturers gi=ve there customers the same treatment but I really didn't expect Subaru to fall into the same catagory.
Juice, I just have one question. Which of us has a car in the body shop? Ahh .. let's see .. OH .. that would be YOU !!!
Man, you gotta stay on your toes around here or people pick on you. One lap around the track .. or maybe that was 10 or 15 .. whatever, at Warp 6 and you think I drive that way all the time. Well, I don't. Only in other people's cars
Guess now would be a bad time to ask to borrow the Miata for a Sunday drive .. huh?
Loosh .. what's the story on the Rex? I've decided to lay low until about June and see how the supply is. Local dealer doesn't even want to talk about MSRP much less invoice + . Let the dust settle and we'll see what happens.
HAPPY VALENTINES DAY TO ALL .. I assume Q and Lana will be enjoying lobster somewhere this evening.
- hutch
-mike
There's also a current thread on the i-club about bad mileage.
http://www.i-club.com/ubb-files/Forum24/HTML/001521.html
Dennis
At least it wasn't my fault. Anyone else feel like they're driving around, surrounded by people that must've gotten their license over the phone?
The Miata's passenger side door doesn't even open, so you could drive it but it would be alone!
It's raining, though, so Lana will be taken to dinner by her main competitor for my attention - Sandy.
Don't forget the flowers, guys.
-juice
..Mike
Thanks!
Patti
I just got back from a road trip from St. Louis to Savannah, 830 miles each way. Just me and my gear, didn't have to use A/C this time of year even in Georgia, so... For the first time ever I made it 400 miles on one tank! When I saw I was getting close, I started looking at the upcomming exits on my Triptik to make sure I had plenty of gas station options. I got lucky, there were three exits in a row with gas right near my 400 mile mark, so I pressed on. I pulled off the highway when the trip meter read 399 and had to drive past the Citgo half a mile and then back to officially pass the barrier. When I pulled up to the pump it read 400.6 and the needle had just started to touch the E line. I'm sure I could have gone quite a bit further. So anyway I filled up and then on that tank I was able to get 32 MPG, my best ever, and first time I hit the 30 mark.
Otherwise, the Sube did fine, the drive was enjoyable, and the job in Savannah went pretty well too.
The only thing that has changed since I was last here in respect to the car, is that it has developed some wind noise around the drivers window. Cycling the glass down and back up seems to get rid of most of it. I guess it has something to do with how the glass seats into the rubber when you close the door, as opposed to when it slides up into it when it already is closed. Nothing too traumatic, just a little annoying. Anyway, nice to see you all again, I'll try to stop by on a more regular basis.
Dave B
P.S. - One of my co-workers who flew to Savannah and rode around town with me a few times plans to talk to her husband about trading in his Malibu for a Subaru Wagon. She loved mine.
duck breast, actually, with asparagus risotto. started off with kir royales, then into a 1985 Vieux Telegraphe Chateauneuf du Pape. Watched "Who is Killing the great Chefs of europe." Back to the kir royales for chocolate covered strawberries etc.
Hugo-
sux about the mileage. did SoA take care of your tranny????
Kate-
go ninja on their [non-permissible content removed]. Got any lawyer friends? Letterhead does wonders...
And the poll still blows. 1972 Dadge Dart? Do they REALLY think Ray Moliozzi has nothing better to do than surf this place?
I thought that was an extremely intelligent post. If you work in a customer service environment, it is inevitable that some of those customer's aspirations are beyond reasonable levels. Conveying to those customers the message of what is reasonable is a very difficult task, particularly when the customer seeks to personalize their dis-satisfaction by blaming someone at the supplier.
I work in the insurance industry where, contrary to most people's perceptions, the objective is a satisfied customer. No, it is not my job to cut the size of a claim, but to make sure that the right amount is paid, ensuring the customer is put back in the situation they were in before the incident. Of course, they must have bought enough insurance and covered the particular perils, but I am more likely to be criticized for underpaying than overpaying a claim. The vast majority of people are honest and reasonable, putting forward realistic expectations of how their claim should be handled. If an aspect is capable of multiple views, they, quite reasonably, will put forward the perspective which is best for them. Most times, they are correct but there may be areas where I take a different view and we may have to negotiate over some points. Almost always, an amicable compromise is reached to everyone's satisfaction.
However, some people have entirely unrealistic ambitions, expecting, say, that their old battered furniture which has suffered a slight extra scratch, should be instantly replaced with new items of higher quality. For some of these people, an insurance claim is sort of like winning the lottery. Dealing with such customers is never easy as there is no way that they will ever be satisfied, but their concerns must be examined for merit.
I am impressed at the way in which SoA has addressed the concerns of customers on this web site. It has been clear that there is no undue favouritism flowing from the fact that these customers are posting on Edmunds. After all, why should this site be any more persuasive than a bunch of folks discussing cars over a beer?
This clearly reflects an overall Subaru corporate philosophy, which I have also been able to see displayed here in Australia and in the UK when I lived there. Subary clearly make a good product and are prepared to fix it if there is something wrong. After my prior experience with Mercedes, this is refreshing.
As a purchaser of Subaru products, I expect warranty claims to be treated fairly but do not wish any customer's excessive aspirations for warranty claims treated softly. This would increase the warranty costs for Subaru which, in turn, would be passed on as an increased purchase price.
I guess, most readers of this site will recognize the balance of your approach and congratulate you for it.
Cheers
Graham
Have a wonderful day.
Patti
Hugo, I really hope you get your problem resolved as these are great cars to own and fun to drive. Best of luck.
MikeF
Made me think of something else that may improve mileage - remove all the excess weight. If you carry a bunch of stuff and weigh her down, it could affect mileage.
Also check the idle speed and throttle assembly. My Miata's throttle cable was too tight when all the slack was taken up (gee, wonder who did that!) and I lost almost 3 mpg on that alone!
Ever the romantic, Loosh. The wife got 1/2 dozen sweetheart roses, tickets to go see Spalding Gray (humorist on the subject of, what else, raising kids) in April, plus we watched "Save the Last Dance" and had a quick bite at, uh, Le Hamburgei du Hamletee.
Graham: sorry to break it to you, but we ARE a bunch of folks talking over a beer! ;-)
-juice
Hugo- I can understand your frustration with your poor gas mileage and if I was in your shoes I'd be unhappy also. However, do you honestly think there's a manufacturer out there who would treat you any better? If you really do, take your future business to them.
Due to all the variables involved beyond the manufacturer's control, none of them is going to allow themselves to be pinned down to a specific minimum acceptable gas mileage figure for a given model. Poor gas mileage is one of those problems that can be virtually impossible to diagnosis. Maybe you could let someone at the dealership drive your vehicle for an entire tank? That would at least eliminate your driving style as the cause.
-Frank P.
My insurance tells me they're sending their estimator to the shop, to check on my Forester. I also plan to start a motion for removing that shop from the State Farm's and AAA's list of approved facilities. But to be honest, I'd rather be skiing in the Sierras now than writing all those letters... my old Loyale is only FWD, and I'm really longing for the AWD these days.
Ross
Hugo, I also experienced a not-so-good Subaru in my life. In 1993 we bought a second Loyale, because we liked our Loyale'92 so much. Well, that Loyale'93 somehow never was as good as our 1992 model. There was something strange with the auto transmission shifts, but which was hard to reproduce and prove to the service dept. There was a serious engine problem at 45K, fortunately covered by the powertrain warranty, gas mileage was much lower than in Loyale'92, a lot of body squeaks and rattles developed. We sold it in 1997 and bought a new Accord instead. Guess what? Accord squeaks and rattles like hell now, and there were already a few repairs done under warranty. Now we regret we sold that Loyale so soon (but we got 100K mi our of it anyway).
I'd suggest: if you're so unhappy, spiff up your Forester and trade it in for a car which feels better to you (dare I to recommend another Forester :-). I hear you can get a good money for your Forester these days.
You know how much I love and miss my poor half-wrecked Forester. However, if it does not drive and feel the same as prior to the accident, and there is no fix in sight, I'll trade it in for a new Forester. It will be a financial loss, but I like to enjoy my car no suffer in it.
-Dan
Hugo: she makes a good point - Forester resale is good since there are few out there. What about a WRX wagon?
Some how I think 227hp will make you forget to even track your mileage!
-juice
You mention that you've tried various brands and octanes of fuel. Good idea, a necessary step when troubleshooting bad mileage.
The fuel consumption CAN be traced if a servicer looks hard enough. Think about it-- the Subaru scan tool hooked up to a running engine can tell them throttle position, injector duty cycle, oxygen sensor feedback, MAP and/or MAF sensor voltage, cam angle position. That is EVERYTHING that determines how much fuel is being delivered EXCEPT for fuel pressure. (Could the fuel pressure regulator be set too high? Maybe.)
The other interesting thing is the detonation. Now THAT is something that must be diagnosed and addressed. Excessive fuel consumption and detonation seem to be at odds, so surely there is something seriously wrong with the ignition and / or fuel delivery of this vehicle that could be detected.
By the way, the Scan Tool knows when the knock sensor finds detonation too. If the knock sensor is working but nothing is showing up on the tool, then it isn't detonation.
-Colin
Patti: I don't think we can tell you enough times how cool it is that you're on board. It makes a huge difference to me that there's someone from Subaru listening and trying to help out -- that's how you win customer loyatly.
Ken
I've gotten good at this. I can tell the brand and octane of gas! Just kidding - maybe I've inhaled a bit too many exhaust fumes!
A thought, though. Wouldn't Hugo get a CEL if anything was out of spec?
Another - is the timing adjustable? I don't think so, but if it is and it's pinging, retarding the timing a little could help.
Hugo: Sandy isn't perfect. Slap the WRX engine under the hood and she would be! :-)
-juice
-Colin
Mazda Tribute: 14.3 (OUCH!)
Nissan XTerra: 16.2
I know that are V6s, but the Forester outruns the XTerra fairly easily. That would put your mpg-per-smile-expectation at about 15mpg.
Hope you feel better. At least I do!
-juice
-mike
Should you manage to get your Forester out of body-shop captivity at the Bad Place, I can recommend the Parkway Body Shop on Village Parkway in Dublin as an alternative. That's not too far from your home turf, is it?
CSAA sent me there after a red-light runner broadsided my Civic, and I was really pleased with the work they did. My Honda suffered a *lot* of damage at 90K miles (thank goodness no one in the car was hurt!). The repairs were fast and of good quality, and they use OEM parts. I've put another 50,000 miles on my car since the accident, and haven't noticed any problems. No squeaks, rattles, blistering paint, etc.
Karin in California, who brought her new Forester to work today, and has been getting lots of oohs and aaahs from co-workers. I've lent my keys out for two test-drives already!
I've "sold" about 4 soobs, minimum. Patti - any luck with that commission program? ;-)
-juice