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GMC Acadia cracked driver side seat
The plastic seat casing in my GMC Acadia has cracked, with no excessive wear and tear or anything that should cause a seat to just crack. I have been in contact with GMC corporate since 8/6/15 regarding my issue and concern that their is an inherent defect in the plastic/faulty manufacturing of the seat that is causing the seat to crack. My neighbor has a 2014 Denali Acadia and his seat has cracked within the first year and half (under warranty of course). My car is out of warranty, but this should not occur in a car that is a few years old. The car was purchased new. Our local dealership has said that they see this problem frequently and that it is a problem. GMC corporate has been very slow to resolve this. The representative I have dealt with says they are going to replace the seat, but continues to give me the run around. I have asked for a supervisor, and it always seems a supervisor is unavailable or nonexistent. I am extremely frustrated and feel that GMC should stand behind their products and take responsibility for a faulty design that is causing the seats to crack. If a brand new seat is cracking, than clearly there is a design flaw in the manufacturing of the seat, or an issue with the plastic they are using. There is a reason the dash boards cracked, resulting in a recall and I feel if this was looked at more closely GMC would have a similar issue with their seats cracking. I am extremely frustrated 2 months later, and the lack of customer service. The representative I am dealing with is constantly not returning phone calls and I have had it!
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I have an appointment to have it looked at with our local GM dealership on Friday, but wondered: do I need to contact GM headquarters?
This seems to be a very common problem with these cars.
It is a first for us-not the quality we expected in a car like this.
Thanks!
I had it replace at my cost but I am not happy. Can someone help me?
There are other complaints on the Net! Glad its not just me!!
Dealer said $400 for a new seat ???????
I have been trying to work with customer service who just told me that 45,000 is excessive wear and tear; therefore, outside of their warranty. I asked to speak to a manager and was refused. She said that her manager would tell me the exact same thing. I told her that other vehicles are being taken care of based upon this forum. Of course, she didn't care. I told her that such was unacceptable and that I paid purchased a car that cost over $50K and I wanted the cost to replace an inferior plastic part to be paid for by GM as it has been for other GM customers.
Repeatedly she said that there was no one at GMC available to speak to me for at 24-36 hours. She told me I could go to the media or whatever but GM would not cover the costs. I told her that I would continue to call and was advised that I could call all day for all she cared. I was upset and louder than I should have, but told her that I simply wanted to speak with someone else besides her. Again I was refused.
I then called back and was told that I was not permitted to record my phone call with GM. Funny, they record all of their calls but prohibited me from recording mine. If you live in a state which permits recording if only one party knows, don't tell them you are recording. I was placed on hold multiple times, the first for over 15 minutes. I was at work so I called on two lines. If you ask for my recordings, they will show that I repeatedly asked to speak to a manager but was refused. I repeatedly asked if GM was telling me that there was absolutely no one there in a higher level position besides Level II customer service to speak to me. I repeatedly asked them to confirm that they were saying that GM would not cover the cost of the repair because they felt 45,000 was excessive wear and tear. I repeatedly noted the numerous complaints and reports from service centers saying that they all break - on another forum someone reported that their repair center said it wasn't a matter of it your seat will break but when.
Each of the representatives asked me if my senior advisor offered me a $200 voucher to help offset the costs; my total cost for repair of the plastic pieces and installation was only $220. Of course I was not offered that option to help offset the costs. I am on another phone call with them as I type this and have been on this call for 31:38. I was told that that the call was escalated someone will be in touch with me 24-40 hours later. We will see. I told them they could read my report here.