VW New Beetle (GL, GLS & GLX)

agh15 · July 2002

Thanks moparbad for the info.

agh15 · July 2002

on detnews.com/autos/

Sylvia · July 2002

A journalist is looking to interview CEOs/CFOs/CIOs or other c-level business-types who drive the BMW X5 or the Volkswagen Beetle. Please direct all responses, including daytime contact information, to me at jfallon@edmunds.com no later than Monday, July 15th 5:00 p.m. Eastern.

Jeannine Fallon
PR Director
Edmunds.com

mdaffron · August 2002

Breaking news:

http://biz.yahoo.com/djus/020807/200208071314000667_1.html

Meade

agh15 · August 2002

Does anyone know when Volkswagen will redesign the beetle.

sailing216 · September 2002

To everyone's knowledge, there will be no redesign. VW was supposed to cancel the new beetle in 3 years, but with the beetle-cabrio coming out and replacing the VW cabrio, they changed that figure to 10 years. No redesign in sight for at least 5 years.

cybergrnbug · September 2002

I currently have 34k miles on my 2001 CyberGreen GLX 1.8T and its been a blast! I haven't had any problems with it. It still runs like brand new. I am very happy NB owner

revka · September 2002

and thanks for the input! Glad your 2001 CyberGreen GLX is serving you well. We look forward to hearing more about your VW Beetle experience. Happy motoring!

Revka

Host

Hatchbacks & Wagons Boards

wkohler · November 2002

OK, here's the scoop on oil consumption. Apparantly whoever manufactured the rings mis-identified the "up" markings; i.e. they marked the rings backwards. So, the rings in most all the engines were installed upside down. This causes some oil passage consequently using oil. In normal around town driving, the oil consumption is still there, but to a lesser degree than if driven at speed. My understanding is that VW is replacing engines. I'm leasing mine, so when my lease is up, I'll just turn it back in. In the mean time, I'll just add oil between oil changes. I'd rather do that than have something else screwed up during the engine swap process.

adg44 · November 2002

being installed upside-down? Or the markings being wrong?

albee5 · November 2002

When I graduated from college I got a brand new '78 Rabbit. At 3500 miles I whipped around a corner and the oil light came on. I checked the oil and it was 2.5 quarts low!!! Yow!! I noticed soon after, that it did not have the snap or power it had new. The story at that time was that the valve SEALS were bad. Some people got it fixed. Me, being a crazy college kid, just got explained away from the dealer. I got rid of it at 30K.

Now, VW's still seem to have oil usage probs. Now it is upside-down rings? Is there such a thing?

Do they 1.8's have the same usage problems?

adg44 · November 2002

I have a 2.0L, a 1.8T in my Wolfsburg, and I had a VR6 in my GTI.

Only the 2.0 drinks oil.

wkohler · November 2002

Well, I found this out from an established mechanic and personal friend of mine in Cincinnati. The rings were installed correctly.........according to the markings. However, the rings were marked wrong. Consequently, the rings were installed upside down. My dealership said that it is imperative that they do the oil consumption check. What that means for me is that when my oil quantity is low I must drive 35 - 40 miles to the dealership to have them put in a quart or so of oil, and then drive back. That is why, as stated before, I'll just add the oil myself, and turn the vehicle in at the end of my lease. The vehicle doesn't get driven that much. It's about 15 months old with only around 10,000 miles or so. ALso, that is correct that this affects the 2.0 ltr engine only. I do not know exactly how many vehicles are affected, and if that includes previous model years. Mine is a early 2002, bought in August of 2001. The vehicle is warranted for the entire time of the lease, so I don't really care too much what happens here.

albee5 · November 2002

It seems this subject came up elsewhere and it was stated that all the VW owners handbooks say that using 1 qt per 1000 mi is NORMAL!! If that is true, VW doesn't think much of engineering engines? Anybody read that in their handbook??

libertycat · December 2002

I saw a metallic purple/green/yellowish New Beetle Turbo S at a dealer recently. Does anyone own one? I was curious about how the paint kept up and what kind of attention it received.

agh15 · December 2002

Hi everyone I just got a 2001 batik blue new beetle on friday i'm so happy.

revka · December 2002

and congrats on your batick blue new Beetle! We look forward to hearing about your ownership experience. Happy motoring!

Revka

Hatchbacks & Wagons Host

fish8 · December 2002

Has VW fixed this problem in later '02 VW's. I have a '02 Jetta with the 2.0 and have almost 8,500 miles and my car has not used any excess oil.

adg44 · January 2003

I know that on the new beetle convertible, they redesigned the whole head of the engine. Supposedly it's not an oil drinker anymore - who knows though.

hayduke01 · January 2003

Any owners of the GLX or Turbo S?

My wife's thinking about the convertible, but is leaning toward waiting for more power.

Is there a convenient source for performance numbers for the 2.0, the GLX and the S?

Interested in comments, experiences, observations, etc.

blue_bug_18 · January 2003

Hey libertycat, that color is cyan purple and it is cool looking. Vw waranties their paint jobs for 10years. I asked the manager at VW how much it was and he said A LOT.

I just bought a 2003 2.0L GLS Blue Lagoon Beetle which dispels the previous messages saying that
Blue Lagoon was going away and the 2.0L was going away.
Anyway, after the car has sat off for a while and I open the door, I hear an electric motor sound coming from the inside running for a few seconds and stop. I have heard a sound like this before in a Cadillac which was a leveling motor airing up shocks but I don't know what this is. Does anyone have a clue what this could be? If I close the door and open it again it will NOT do it again till I let it sit for a while.
So far I love my car but it only has 200 miles on it.

fish8 · January 2003

That sound you hear is normal. I have a 2002 Jetta and I believe it is the fuel pump. Some will correct me if I'm wrong.

adg44 · January 2003

It's the fuel pump priming.... normal.

- Anthony

ashburn1 · March 2003

Don't like what I have been reading about electrical/engine problems with the beetle, yet really want to own one. Has the '03 taken care of some of these problems? All I can afford is a GL, no options, for the '03. Any 2000-02's that don't have the above problems? I'm a spoiled Corolla owner ('89), boo hooing that I have to give up my baby but alas. . . interior finally leaks too much to repair the rest of the problems. Did drive the beetle once and loved it! Just not willing to put up with electrical problems. And if the beetle doesn' t cut it, any other suggestions? Need to know any advice/info asap as brakes and front end problems are looming over me. Need something new quick!!!!

revka · March 2003

You may want to compare TSB's (technical service bulletins) and recalls for 2000-2003 VW New Beetles in Edmunds' Maintenance Guide. Also, be sure to check out the Consumer Ratings Section in our New and Used Vehicle Pricing Guides.

Lastly, this is a question you may want to also ask someone in the service department at your local VW dealership. Others here may have more to add.... Good luck, and please let us know what you decide. Happy shopping!

Revka
Host
Hatchbacks & Wagons Boards

mposh372 · June 2003

(beetlenooz + others),(I posted a similar message under another discussion topic but it looks like I should have posted it here). My 2000 GLS (currently 55,000 miles) was consuming about 1/2 to 1 quart for 1000 miles. After having the dealer monitor it for about a year, they agreed to replace the rings under the 100,000 powertrain warranty. For anyone having the problem, I recommend having the dealer monitor the consumption (don't top it off yourself!)

dinger2b · June 2003

Just curious but has anyone heard if VW was going to upgrade the radio in the New Beetle to handle a CD instead of a cassette? I understand that you can get a trunk mounted changer but that is a pain and really cassettes will soon be in the same category as 8-tracks. I also know that there are after market radios/stereo players but none come with the cool color scheme that VW uses, at least not to the extent that VW does. I think that the New Beetle is the only VW offering that has a cassette as the standard. Thanks in advance.

rjust · October 2003

Just bought my daughter a 2000 GLX, had the ignition imobilization everyone is talking about at the first gas station I stopped at, but that is not the big problem. 200 miles later it experiences what I beleive was a blown head gasket (gray/white smoke out exhaust followed by check engine light followed by hight temp light). Car just has 60,000 miles! Dealer is saying it is a water pump problem, but I have never known a water pump failure to cause water to get into the combustion chamber and out the tail pipe. Anyone with similar experiences before I let the dealer start doing work on what I beleive to be the wrong system??

Kirstie_H · October 2003

rjust, you might check in the VW New Beetle (Problems & Solutions) discussion, or check on the Maintenance & Repair for advice.

kirstie_h
Roving Host & Future Vehicles Host

szot · November 2003

I bought my 2002 GL in October of 2002, so its a little over a year old now w/ 8500 miles. No problems, man. The oil does not burn away and the electric windows work reliably so far. VW even increased the warranty on the electric windows to 7 years.

I don't have anything bad to say about the New Bug. I used to own a couple of VWs in my youth, and while they were good, cheap and reliable, the New Beetle is all that, and a very much improved vehicle. When I'm going 80 on the expressway, it feels rock solid and even has a little more in reserve. I paid $17,200; out the door; that included freight, tag, tax & everything.

Ask me in another 90,000 if I really got a good deal, but right now, I'm thinking that I did.

themanx · November 2003

My daughter is wanted a 04 GL Beetle.. but I have read alot about their reliability issues.

Can any VW owners comment one way or the other?

I see their warranty is a little better than other
car makers.

thanks!

stan

alfonso_h · November 2003

I just traded in my 2001 Beetle with 42,000 miles on it for a 2004 Beetle Convertible Gls turbo. I just had a few minor problems and all were taken care of by the dealer. I totally recommend it, I love car so much it is so much fun. Just make sure you get a dealer with good customer service, you will be their more than you will like.

wzeiser · December 2003

My '99 is five years old, and though it has relatively few miles on it (30K), I have had absolutely no problems. Been back to the dealer only for scheduled maintenance. In my opinion, the audio system is poor, but beyond that the car has been great.

My sister, on the other hand, has a 2001 GL, and says she loves driving the car but will never buy another (it's already had two brake jobs in 45,000 miles, and she had lots of problems with the electrical system).

That said, I'm thinking of trading mine in for a new Subaru Forester XT, mainly due to a change in lifestyle--I've moved to a house on a dirt road, and the NB has virtually no road clearance--not a pretty sight in the winter.

MY QUESTION: Anyone heard of or dealt with a site called Galves? They seem to be the site of choice for dealers, and allegedly (or at least according to the dealer) their trade-in prices for the 99 NB are 3k lower than Edmund's.

zman · January 2004

Happy New Year!

Hey you VW NB 1.8 turbo (GLS or GLX)folks out there. How do you like your cars? Anyone got one in a 5-speed? Can you recommend these new buggies even with their less-than-stellar reliability issues?

I note from the previous entry that the audio is no good. True?

How's the gas mileage?

jtrujillo86 · January 2004

Hey guys - My sister currently owns a 98 Eagle Talon (POS) with nearly 100K on the odometer. She's looking at a White 2000 Beetle GLS with 32K on it. It has heated black leather seats, pw, pl, and is a stick. BTW it's the 2.slow. The dealer is asking $10K even for it. According to Edmunds and other sites, it's a decent deal. What do you guys think? Besides the plastic retainers in the windows and the oil consumption, are there any more common problems with the Bug that I should know about?

Any response will be much appreciated!

Jeremy

jtrujillo86 · January 2004

Well, she bought that 2000 Beetle. She says it's in pretty good shape (she lives in another state, so I haven't seen it). I was checking out the reccommended service for the 2.0 engine on Edmunds. I noticed that at 40K miles it says "CHECK/PURGE OBD COMPUTER". Are you kidding me? I may just be used to my American car, which doesn't need hard-core service for 100K miles, but that sounds ridiculous. What do they perform in this type of service and how much does it cost. What happens if she doesn't get this done?

Thanks in advance!

Jeremy

zoeykitten · January 2004

I purchased a used 2001 New Beetle 1.8T with 40K miles last year to the date. I told myself that I would hold off on writing a review until either a year passed or something went wrong. You guessed it; NOTHING has gone wrong.

When I first purchased Moxie (oh, that's her name by the way), I was a bit apprehensive because she was standard transmission and I'd never driven stick. After about two weeks of nervous driving I finally found the "sweet spot" and Moxie has been purring like a kitten since.

If you want a hatchback that's completely functional and has an impressive form to boot, the VW New Beetle is it. Some may think that the Beetle has "worn off" its novelty factor -- which it has-- but it hasn't worn off its poetic artistry. Most cars are boxy or some variation thereof. The Beetle is 100% graceful curves! You'll have to remind yourself you're an adult just so you can resist hugging her! Ok, that may be a bit cheesy, so let's get to substance: Just today I had to navigate a sharp turn into a tiny parking space at my overcrowded campus and Moxie's snub little nose and compact design zipped in without needing to maneuver back and forth to find a fit. Very rarely do I find a parking space too small. Try that with an SUV! Another advantage of this car is gas mileage. I took a trip from Austin, TX to San Francisco, CA and only gassed up 6 times-- ROUND TRIP (with lots of driving around town). I'm not one to gauge the exact mile per gallon, but I made the same trip with my old Jeep Cherokee last year and had to gas up more than 10 times.

The interior is just as impressive. I'm 6' tall and my boyfriend is 6'4" (plus 310 lbs!) and we ease in and out of the seats. Granted, the back seat is not as amazing but I've been told by my friends that they find it comfortable. Of course, they're a bunch of shorties! Headroom in the New Beetle is more than ample. The seats are ultra-comfy and supportive.

All in all, the New Beetle is definitely the hatchback for those who can dig it. When you meet another Beetle (or VW) person, you can feel it. Kind of like Mac vs PC (but that's an entirely different topic!). Not that we VW people are better than everyone else-- we just groove to a different beat. And we love every minute of it.

P.S. If you can swing it, go for the leatherette package with moonroof and seat heaters. You'll feel like a queen (or king!)

P.P.S. Did I mention that the 1.8T is amazingly fast?! The greatest part is that I've yet to get anything above a warning when pulled over because cops seem to excuse the terrible cuteness of the Beetle. BUT I'M NOT ADVOCATING SPEEDING. That would be bad.

jtrujillo86 · January 2004

Glad you like the Vee-dub. Have fun!

Jeremy

Sylvia · February 2004

Generations: Volkswagen Beetle

http://www.edmunds.com/reviews/generations/articles/101211/articl- e.html

poodledoops · February 2004

I bought a 98 beetle about 2 years ago with only 15k original miles. The first problem we had was the pass. side power window failed. Fortunately it was repaired under warranty. Then we had to replace the power window buttons. Next the "check engine" light came on which turned out to be minor, but expensive-the glow plug needed replaced. It cost $300! Now about 2 months later the "check engine" light came on again. I'm afraid to take it back for fear of another costly repair. The car now has only 50k miles. I've always owned Toyotas or Mazdas and NEVER had to take them in for faulty equipment or costly repairs. The one good thing I can say is it gets 42 miles/gal city and around 50 miles/gal hwy. I'm contemplating selling it.

thomas144 · February 2004

I've had my check engine light fixed twice on my 2000 Beetle. At least you get great gas mileage; mine is a Turbo and gets lousy mileage with Premium gas. I am planning to sell mine this Spring. I've already replaced this car with a new Matrix.

p100 · February 2004

$ 300 for a glow plug? Come on! I own a Mercedes 300 SD with a 5 cylinder turbo diesel and all five glow plugs and the glow plug relay together, when bought at retail prices from a Mercedes dealer are less than $ 300. And the relay is by far the most expensive part. I recently bought the relay and all five glow plugs from an aftermarket company for $ 95! And these are brand name German parts, the same Mercedes dealers sell. By the way, glow plugs are easy to replace, just like the spark plugs, and replacing the relay takes a few minutes on my Mercedes. I can replace all five glow plugs in my Mercedes in about 30 minutes when working slow. Replacing the relay takes about 10 minutes tops. $ 300 is a gigantic rip off for replacing a glow plug (or glow plugs) on a Beetle.

hollyridge · February 2004

I have just bought a 2003 TDI New Beetle, my first VW vehicle and so far I am very pleased with it. I have three dogs and a bike and clearly they do not all fit in the back at the same time. I don't think I can hoist my bike on top of the roof with VW's recommended bike carrier so am considering having a 1 1/4" receiver hitch installed to accommodate a two or three bike carrier such as a Swagman XP. Has anyone any experience of this? Is there enough clearance on a Beetle to avoid bumps etc.?

dmbrining · March 2004

February 16, 2004
Volkswagen Customer Relations
3800 Hamlin Road
Auburn Hills, MI 48326
To Whom It May Concern:
Let me tell you that you are dealing with a very upset customer. I have officially decided not to purchase another Volkswagen or foreign vehicle of any kind for the rest of my life. I have experienced nothing positive with your NEW VOLKSWAGEN BEETLE. The best way for me to explain my unhappiness is to do it in a timeline format. Let us begin!

Date Dealer Comments/Problems Mileage
at Time of Service (from previous service)

June 2, 1998 Forest Imports Purchased my first car, a brand new 98 VW New Beetle GL, VIN# 3VWBB61CXWM013081 with 85 miles. 85
June 11, 1998 Forest Imports First problem with the vehicle. Only 9 days old. Check ABS light came on. Cause was an electrical malfunction. 230
(145)
July 6, 1998 Forest Imports First recall on the vehicle. Four items replaced due to the recall; air bag wiring, ground wire recall, reposition oil cooler, and electrical malfunction. Also mechanics were having a hard time starting the vehicle. 255
(25)
Sept. 23, 1998 Forest Imports Rear seat head rests were hard to remove in order to enlarge trunk space. Replaced the head rest guides. 1817
(1562)
Oct. 15, 1999 Forest Imports First oil change. Performed at 2,253 miles on the vehicle. Rear head rest molding was installed and 5,000 mile maintenance was performed. 2253
(436)

Nov. 2, 1999 Forest Imports Head rests are still giving difficulties. They are stuck. Replaced guides for head rest and performed owed seat repair. 2633
(380)
Feb. 4, 1999 Forest Imports Remote control sometimes wasnt working properly. Front and rear splash guards were added. 4106
(1473)
March 11, 1999 Forest Imports Driver side brake light burned out. Another recall (BV). 5843
(1737)
March 30, 1999 Forest Imports No oil found in engine when using the dipstick provided. Cause? Oil leaking? Car was taken for a trip from Addison, IL to Pinckneyville, IL. One-way distance 330 miles. 3-qts. of oil were added for the ride back to Addison, IL. Dealer suggested the car go on an oil consumption test. 6377
(534)
April 14, 1999 Forest Imports Follow-up on oil consumption test. Engine was making a clicking noise. 6901
(524)
May 17, 1999 Forest Imports 10,000 mile maintenance and oil consumption test. 1.5-quarts were added after 350 miles of travel. 8617
(1716)
June 7, 1999 Forest Imports Oil consumption test performed. Added .425/qt. at this time. Oil consumption considered normal. Total miles on car were 9,172 miles. Customer feel burning and loosing oil this early is a bad sign. 9172
(555)
July 6, 1999 Forest Imports Oil consumption test performed. No oil added. 9798
(626)
July 24, 1999 Forest Imports Customer unhappy and uncomfortable with vehicle. Dealer offers to purchase vehicle in exchange for the purchase of a new vehicle. Customer elected to lease because of the problems with the first vehicle. New vehicle is a 99 VW New Beetle GLX; VIN# 3VWDD21C8XM468637 with 125 miles on it. 1998 Beetle traded-in at 10,226 miles.
1999 Beetle delivered with 125 miles.
Oct. 11, 1999 Forest Imports Right front headlight inoperable. Driver power window moody. Bulb replaced along with window regulator switch. Replaced broken passenger rear parking light lens. 2859
(2734)
Dec. 20, 1999 Forest Imports 5,000 mile service. Rear hatch (trunk) will not open at times with the remote. Dealer performed TSB 5559 to correct problem. 5243
(5000)
March 30, 2000 Forest Imports 10,000 mile service. 10,255
(5012)
Aug. 28, 2000 Forest Imports Check engine light came on. Loose ground wire on battery. 13,581
(3326)
Aug. 31, 2000 Forest Imports Replaced front license plate bracket broken by dealer. Brake light switch was replaced. 13,712
(131)
Oct. 14, 2000 Forest Imports 57 point inspection with oil change. 14,441
(729)
March 12, 2001 Forest Imports Oil change and oil leaking in front end area. Cylinder head cover and gasket were replaced. 16,825
(2384)
Sept. 27, 2001 Larry Roesch Larry Roesch bought out Forest Imports. Oil change and tire rotation. 19,891
(3066)
Feb. 11, 2002 Larry Roesch Oil Leak and Oil Change. Replaced gasket set AGAIN! 23,222
(3331)
June 17, 2002 Larry Roesch Check engine light came on. Faulty MAF and coolant temperature sensor. 25,018
(1796)
Aug. 24, 2002 Larry Roesch Brake fluid flushed and oil changed. 25,781
(763)
Dec. 30, 2002 Larry Roesch Brake light is staying on and wont shut off. Replaced brake lamp switch. 28,403
(2622)
Jan. 2, 2003 Larry Roesch Car in for oil change. Tech noticed rear brakes are @ 10% and recommends replacement of pads and rotors. Service for pads and rotor performed by MIDAS on 1/11/2003 with a LIFETIME WARRANTY. 28,447
(44)
March 7, 2003 Larry Roesch Oil change. 29,632
(1185)
Aug. 5, 2003 Larry Roesch Oil change. 32,426
(2794)
Nov. 8, 2003 Larry Roesch Passenger headlamp and climate control bulbs are burned out. Recall on brake lamp switch was already replaced once on 12/30/02. 34,388
(1962)
Nov. 10, 2003 Larry Roesch Brake pedal not springing back after being pressed. Faulty brake light switch and replaced it. 34,446
(58)
Nov. 28, 2003 Larry Roesch Brake pedal is still giving problems. Internal brake booster binding slightly. Replaced booster assembly, bleed brakes, and road test. One day car rental. Bill was paid by extended warranty. 34,615
(169)
Jan. 5, 2004 Larry Roesch Headlight bulb burned out. 35,245
(630)
Feb. 16, 2004 Larry Roesch Check engine light came on. Dealer called it SES light. Car needs a secondary air pump assembly (cracked housing). Customer requested brake inspection. Fluid level in master cylinder checked. Owner declined repairs because not covered under extended warranty. Cost would be $700-$800. 36,051
(806)

As you can see, I have quite a time line of unhappiness. Only 7 smooth visits out of 35 for both vehicles. That is only 20% of TRUE SATISFACTION!!!! I will definitely never suggest a VW to anyone!
It would be wonderful if I could just turn this piece of $41+ into the dealer and say keep it per your orders! But I am sure that you would not dare to make a customer happy. I have this car until 7/24/2004 and I plan on turning it in by that time. You have definitely lost two customers; my husband and I.
I have enclosed copies of all the paperwork that I have received from the dealer every time I picked up my vehicle. Seeing is believing. I have only 4 more payments on this lease. I feel the car is not even worth the amount I still owe!

After mailing the above 6 page letter to VW of America, they finally called me on 3/2/04 at work just to say that, "because the vehicle is leased and out of warranty that there is nothing they can do." And again for ? time the check engine light came on again after talking to VW of America earlier in the day.

Any ideas????

fish8 · March 2004

I am very sorry to hear about the severe issues you have experienced with your 2 New Beetles. I completely understand your frustration, but the tone of your letter did not help your cause. You have EVERY reason to be frustrated and upset, but making the comment "I have officially decided not to purchase another Volkswagen or foreign vehicle of any kind for the rest of my life" seems very emotion driven. Also, at the point you are in your lease there is not much VW can do to satisfy you. I guess they can offer for you to turn your car in early with no penalty or maybe reimburse you for any out of pocket expenses. But, they probably realize that they have lost you as a customer already, so why spend more money.

I do agree that you have every right NOT to buy another VW product and I wouldn't either if I were in your position. I guess I should feel lucky that my Jetta has been trouble free in the 28,000 miles I have had it.

Good Luck and I would suggest a Honda or Toyota for your next purchase.

p100 · March 2004

One question:

Why did you lease another Beetle after experiencing so many problems with the first one? This is something I would never do - if I bought a lemon, I would definitely not try the same car again to see if I get lucky this time.

fish8 · March 2004

I would agree that some would be scared to lease another NB after experiencing problems with a previous Beetle. But, since ALL manufactures have lemons, maybe dmb was hoping that it would be a rare instance for another VW to have the same problems.

landie · March 2004

I have a 2001 VW Beetle deisal. When using the remote to lock the car sometimes the panic alarm would go off. Also, if the alarm didn't go off during locking, sometimes exactly 1 hour and 15 minutes later the panic alarm would go off. There seemed to be no reason for this. No one touch the car the wind wasn't blowing. Took to the dealer and they replaced the lock in the passenger door. Now for 3 weeks the remote seems to lock the car okay, but today after being locked for 1 hour and fifteen minutes the panic alarm went off. Anyone have a similar problem?

stacyrings · August 2004

Does anyone know when the 2005 VW Beetles come out in the states?

bluelemon · August 2004

In the summer of 2003, you had a life-long VW customer. Now, in the summer of 2004, I wouldn't buy a VW if you sold it to me for $1. That's correct: $1 US dollar. Not now, not ever. Nor will the friends, family and many colleagues who have witnessed my ordeals first- hand. Customer loyalty, I think you may find in future, is a matter of principle.

Quite soon I should think that Volkswagen might be saying in a rather different sense: 'Drivers wanted'.

Well, President Klauss, I very much hope you enjoyed my story. For I believe that very soon you will be reading it everywhere.

Sincerely yours,

Dissatisfied VW customer

VW New Beetle (GL, GLS & GLX)

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