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Saturn Outlook Problems

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Comments

  • My 2008 Outlook A/C stopped working after months of hissing noises aourn 60k miles. Dealer added died coolant to find leak. Turns out two hoses were rubbing together causing a hole over time. For some reason, the $1,500 repair of this obvious design flaw is on me. The A/C worked after the fix for two weeks. It then began hissing again and two weeks later stopped working. In the shop now but I expect another large bill. A car with 65k miles should have no repair bills other than brakes and oil changes. Does anyone know where to address complaints to GM other than my dealer?
  • Dealer called: evaporator core is now bad. Another $1,250 to fix for a total over $2,700. Although they offered to pay for the part/core, not the labor, so I would save $300. So my GM SUV has hoses that were designed so poorly they rubed together causing a hole and all the coolant to leak out multiple times and then the evaporator goes bad in the same A/C system. I am sure there is no connection with the two issues. I still need someone at GM whom I can complain to. There is absolutely no excuse for the entire A/C system of a car going bad before 70k miles. We also live in New England so it's only used half the time.
  • If you wanted for us to look into this further, mstuart2, we can be contacted at socialmedia@gm.com (to set up a case, please include your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership).
    Sarah, GM Customer Service
  • I look forward to hearing from you/GM. I sent along the informaiton on Tuesday. Thanks for your help.
  • Very good! My coworker Christina, who answers inbound emails from the forum, should be in touch with you soon!
    Sarah, GM Customer Service
  • pebs4pebs4 Posts: 3
    gm is doing nothing with my situation where i had to get a new transmission on a 2008 outlook with 40k and since i didnt take it to a gm dealer, they wont reimburse me. customer service reads off a sheet of paper of what they have to tell you. they need to be sued! saturns closed and they are taking advantage of this, leaving us customers with problems.
  • msgranmsgran Posts: 3
    YOU WILL NOT BELIEVE WHAT THE PROBLEM WAS......
    When they bought the car, the battery that was installed evidently was not the CORRECT SIZE. How were they to know this wasn't the original battery or that the one that was in there wasn't the correct size. Anyway, this was the problem all along....the battery wasn't strong enough and therefore kept being drained. Who knew! Thank GOD it was just a simple and pretty inexpensive fix. But the headaches trying to find the problem were horrible.
    Just so anyone else will know....check the battery and make sure it's the correct size(strength) or whatever it is you check on a battery!
  • kyra4kyra4 Posts: 3
    Hi I have a 07 outlook xr. the steering wheel makes noise when you turn, like rubber against rubber... any one else have this problem..need to fine out how to fix the problem?
    any one else have this problem?

    thanks
  • There are three methods you can use to contact the NHTSA if you suspect a safety-related defect in your vehicle. You can take any (or all) of the following actions:

    Call the U.S. Department of Transportation's Vehicle Safety Hotline: (888) 327-4236 or (800) 424-9153, toll free from anywhere in the United States, Puerto Rico and the Virgin Islands
    Report the issue online at the NHTSA's vehicle safety Web site: http://www.safercar.gov/
    Send a letter via U.S. Mail: U.S. Department of Transportation National Highway Traffic Safety Administration Office of Defects Investigation (NVS-210) 1200 New Jersey Avenue SE Washington, DC 20590
  • msgranmsgran Posts: 3
    OK, so the battery wasn't the underlying problem after all. Now, the darn thing is having to be jumped off EVERY TIME the car is shut off. Son in law going down the road in it the other day and ALL THE GAUGES QUIT WORKING. This vehicle has some electrical problems and IS A LEMON! They need to be reimbursed for this vehicle so they can get a reliable one. With 2 small children and living off the small military salary they get, this is not acceptable!
  • Pebs4 - I wish I read your post months ago. I am taking GM to small claims court for a transmission issue on my 2008 Saturn Outlook. I have a post on here earlier with a total list of all my issues, but the fake fix they made for my transmission was a software update, that cost me an excess of $5500 in fuel alone over 4 years. I have all of my back up documentation, everything I need to prove this. I'm just wondering if it is worth small claims or getting a lawyer to take the case. This touches on 2 issues...a faulty transmission that would hesitate on the highway (safety issue) and it has been documented with the NHSTA as well as misrepresenting the real fuel consumption other than what the sticker says. Hyundai was sued over a similar issue recently and was ordered to pay.
    Where are you at with your situation. I have since sold my car - I tried to work with GM on a new vehicle with a credit for my out of pocket expenses, but GM didnt do anything but drag me on and on and on for months...slowly escalating me to the next department...days and weeks and months of my time. I will never buy GM again.
  • I have an 07 Outlook XR with an aftermarket remote starter. The remote start stopped working recently. The keyless entry (factory and aftermarket) still works. The installer checked it and found the pink wire (and the red/white) for the ignition on the left side of the steering column aren't getting power. I was told the pink should be +12v with the ignition on. He said the wire had to have power at the time of install for the system to "learn" and be programmed. He wasn't sure why my car is even starting right now without the wire having power. I can't find any blown fuses? I re-checked the pink and the red/wht wires at the ignition connector on the left side of the steering column (no power). I found a wiring diagram for the system. Shows the red/wht should be + with the key off (it's not), and the pink should be + in the on/start (it's not). I checked the 2a "PWR MOD" fuse under the passenger side/glovebox. It is good and has power going through it. There was a little corrosion on a couple of the fuses under the glove box (not this one though -- While I'm at it, no sunroof). I'm going to try and trace the red/wht from the fuse panel back to the ignition and see where it loses power. Any help would be appreciated.

    http://www.scribd.com/doc/125644049/Outlook-Ignition#
  • Had power steering noises (squeals when we turned the steering wheel) in my '08 Outlook. Typical symptoms of low power steering fluid and, when I checked it, that's what it was. The fluid level was below the minimum mark, and when I filled it up the noise went away and the steering was much better.

    Reason I post this is that the power steering reservoir is towards the back, underneath the plastic engine cover. You have to take off the plastic cover to check the fluid - apparently the quick oil change place that I was taking it to did not bother to do so and check the fluid. Shame on me for not checking it myself, but thought that folks in this forum might want to be sure to have that power steering fluid checked!!
  • brohofbrohof Posts: 1
    I have a 09 Outlook with 75,800 miles on it. Recently took a trip to Ill. from Arkansas noticed the car would have a hesitation and jerking when I would accelerate, with or without the cruise control. Really bad when going up hills. Took the car to my dealership they found that the #2 & #4 ignition coils were bad, changed the two coils and the two plugs, that fixed the problem. The codes were P0302,P0304.
  • 2007 Outlook XR
    Anyone experienced issues where all of a sudden the gauges start bouncing and the info starts popping up multiple messages including Service traction control and several others? Then the car will go into safety mode and not let you accelearte very much. I turned the car off for 30 minutes and the problem goes away. Battery is fine. It seems like the computer is getting bad info and it concerns me greatly. This has happened several times now and my mechanic said he couldn't find or duplicate the issue...Kind of scary
  • gmcustsvcgmcustsvc Posts: 4,078
    Hi cpaz52,

    I understand your concerns and am sorry to hear that your mechanic wasn't able to fix this for you. If you'd like for us to look up any warranty or recall information we'd be more than happy to do so. We can be reached by email at socialmedia@gm.com.

    Amber N.
    GM Customer Care
  • I bought my 2009 Outlook, used, in 2011. We test drove it twice, with no problems, before buying it. Driving it home that night was a different story. We noticed a loss of power steering when going at slow speeds (turning, backing out of parking, etc). This problem has gotten worse over the years. Now, there is pretty much no power steering while at very low rpms about 95% of the time. I have also recently noticed that my engine will get "stuck" at a very high idle while driving (3500rpms doing 65-70mph). I had to stomp gas down to rev it higher, before it would drop into normal range. Any ideas on what the problems could be? I might mention, that it seemed like the steering issue was slightly better after putting a brand new set of tires on it, but that did not last long (a month tops). I love my Outlook, but am frankly wondering if the problems are worth it. To me, the power steering issue is definitely a safety issue. HELP!!
  • cpaz52- Just happened to me and had to have car towed to dealership. The problem was leaky valve covers and oil inside the throttle body. That and along with some emission repairs and a sensor. We are now $3500 poorer because of the vehicle.

  • doublea55doublea55 Posts: 3

    It seems that my 2008 Saturn Outlook has been blessed with every single issue raised in these forums. I am a loyal GM customer and have always bragged about my vehicles, I am on my 10th GM vehicle to date, everything from Cadillac to Astro van. This Saturn is EXTREMELY DISSAPOINTING! Most issues were covered under warrenty but now with only 88K we are 10 months out of warrenty and it is in the dealers shop waiting tranmission diagnostics, it will not shift into reverse, just the latest of issues. Here is the landry list.

    -Squeaking from under steering wheel -Water Pump failure -Heated wiper fluid disabled and several other recalls -Brake master cylinder and booster failure (stabillitrack/ABS warning lights)- After warranty period =$500 -Now the transmission problems

    Very frustrating! I really hope GM steps up, times are already tough, extensive and expensive car repairs do not make it any easier. I have a family of 5 on the road and this Outlook keeps me up at night!

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