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Comments
Veronica
I would like to set up a case with GM Customer Assistance. Could you please email me your complete contact information (including full name, mailing address and phone number), VIN, current mileage and involved dealership. It would also be helpful if you could include a brief description of the problems you are experiencing.
Thank you,
Caron, GM Customer Service
I looked into case 71-934652076 and it looks like your agent is working to resolve your concerns. Please keep me updated on your progress. Feel free to email me directly. If you have any questions comments or concerns I would be happy to look into them for you. I look forward to your response.
Christina
GM Customer Service
Does anyone know what could be causing this? i have racked my brain several times trying to figure it out. Once i jump it off the volt meter will read 14. sometimes it has even died on me after jumping it off and driving it a few miles. like today i jumped it off drove a few miles and it died at the red light. so i had to jump it off again. someone please help. :-)
Do you currently have a case set up with GM Customer Assistance? If so, could you please email me the case number? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Since you spoke with Chevrolet Customer Service, do you currently have a case set up? If so, could you please email me the case number? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
I called Customer Service to report the problem on 05-24-11 and they did give me a file # 71-951169779 I have yet to receive a call from them. I did place another call to the person that was assigned to my case( Matthew ) on 05-25-11 so I have called twice already and no response from customer service. I would really appreciate the help you can give me! Thank You
Thank you for the case number. I have notified your agent to contact you directly.
Thank you,
Caron, GM Customer Service
Sometimes you turn the key to start and nothing happens ...wont turn over. then you try it again maybe once maybe a few times and then the truck starts.He has had it back to gm dealers 3 times which resulted in them installing a new computer each time and the problem still exists.
All 3 different gm dealers told him cant figure out whats happening he is basicly stuck with the problem.. No ses light comes on ever. truck did it to me a few weeks back when i was visiting him in tx. i shut off key and put foot on brake and no start/nothing... the 3rd time it started right up. starter seemed to turn slow a second then truck started so i ran it over to autozone and had them check for codes.there were none stored at all and
i then had them check the charging system which checked out fine and then the ignition and starting sytems also, that too, all came back that there were no problems. Also checked current draw on starter that also checked out fine... I would like to be able to figure this out for him...and get this problem taken care of.. this truck has only 21,00 miles and cannot be relied on to go anywhere...
I now believe that the new ECM is perhaps bad but the dealers here can not find out why this truck is doing this.
I apologize for the problems you are experiencing with your vehicle. Have you had the work completed at a GM dealership or an independent shop? Please keep me posted.
Thank you and have a great weekend!
Caron, GM Customer Service
I just got myself a extended cab chevy silverado 1996 V8... auto.. just having a little problem with it... The car starts up great first up, but when i go out to do some shopping and go to start it up again, it struggles, it does start, but it sounds like i have a flat battery when i just got a new battery last month... my starter has been tested by autozone and another place and they say thats good and battery is good... thought it could be my air con doing it so i tested driving it with no air con prior and it still does it... anyone else had this problem if so how did you fix it? thanks heaps for your help
I have 2005 Sierra same problems.
Put key into ignition turn to on all lights and extras work, but no crank.
- first time the problem went away 20 minutes later.
- second time towed truck to dealer....started for tech two hours later.
- towed second time ....took starter wires off everying cleaned, reconnected
and truck started.
- third time truck sat for a day in the driveway and started the next day.
- last time I left in the drivway for two days and it still would not start.
Most recent suggested solution.
Dealer suspects that the security system is causing the problem, he said try the following.
- put key into ignition and turn it to the "on" position.
- leave the key in the ignition for at least 10 minutes.
- now turn the key to start and see if your truck starts.
My truck did not start after several turns of the key.
What I did do was place the truck in netural (parking brake on) and presto
MY TRUCK STARTED.
I hope that helps