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I do not understand how a car leaves a factory when the paint on the bumpers and the rest of the car do not match. How does a car leave the factory when the drivers side carpet hits your leg as a driver?
This is my first GM car and am blown away at the Manufacturing defects. From What I have experienced there must be little time spent on Quality Assurance at GM Plants. I brought the car back to the dealer and they said they would re-paint my car. Have you ever heard of having a brand new car re-painted?
I've since gone to multiple dealerships and seen the same defect in those Redtint cars. My problem is not a one off but a systemic issue
Does GM live in Fantasy Land? I have bought 10 new cars in my lifetime and never seen or heard of anything like this. My family warned me about the terrible quality of General Motors cars - but I thought maybe they got better.
It is my experience that General Motors and Buick do not care about their reputation or their customers. If they did I would not be involved in this Quality Nightmare
I have had a 2002 Chrysler Sebring, a 2004 Jeep Liberty, a 2006 Pontiac G6, a 2005 GMC Envoy, and a 2008 Hummer H3 Alpha all with sunroofs before my current two cars and none of them had anywhere near this amount of noise from the sunroof.
Now I have 2 GM cars with sunroof issues and I am hoping I can get one of them fixed. The other one is a design flaw with the Cadillac SRX that will never get resolved until I get rid of it.
Jim
Sarah, GM Customer Service
As I also mentioned re-painting a brand new car is not an option as that is not what I paid for.
The dealer tried to fix the defective carpet but can only do so much as it is not cut properly. They removed some of the padding and tried to tie the carpet to the vehicle structure keep it from hitting my leg. This is absurd. The solution there is to remove the seats and other interior trim to replace the carpet. Pulling apart the whole interior of a brand new car is not an option on as that is not what I paid for.
How did this car leave the factory? Who is looking at these cars for factory defects?
How did any of this become the problem of the customer?
The new sunroof seems to have cut the noise down. Not completely, but it is acceptable.
Of course, it could be that I am not going fast enough to cause the noise, because I was ticketed for 83 in a 55 and am on "Infraction Deferral Program" until October 2013, so I need to drive slower to avoid another ticket until then.
At that point I'll only have 4 months left with the car so I will stop complaining about the noise now.
Car has always had funny noises --- have taken it in constanly and all they tell me is my oil needs changed. So they keep changing it.
Now my car has an error message of - StabiliTrak -- Engine Power Reduced -- then my car just shuts off. They say its my throttle body. Got a second opinion and nothing. My car did it again only this time i was on a hill and had no control over my car! Luckily no accident and my car will turn on but as soon as i put it into drive -- it dies. Seeking legal representation since Buick has done nothing for me -- and says nothing is convered under my warrently. Will never buy a Buick again!!!
2017 Cadillac ATS Performance Premium 3.6
Trust me i have talked to many people to see if they have the same problems. these problems have occured w/different brands -- just not a regal. So i'm unsure if I just happen to get a lemon or what
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Engine shut off is a powertrain issue and should be covered up to 100,000 miles. Contact Buick directly with this info: Buick Contacts
A StabiliTrak issue would be covered under the 4yr bumper to bumper, but would not be covered under the extended powertrain warranty.
Interestingly, starting with the 2013 model year the Buick powertrain warranty changed from 5yr/100K miles to a new 6yr/70K mile warranty. So they added a year to the powertrain warranty, but reduced the mileage by 30K miles. This is a significant change.
Does anyone have a good answer as to why you never really hear of 4yr leases or is it just prohibitive from a financial standpoint? Seems like they are all 2yr, 30mos, or 3 yrs.
You might have to do some arm twisting to get the powertrain warranty to cover repairs if the car is past 50,000 miles already, but have a strong case to argue.
My main concern is MILEAGE. I don't expect to get EPA mileage on this car or any car for that matter but the discrepancy is the largest I've ever seen on any vehicle I've owned. So few people seem to have the Regal (or Lacrosse) with eassist that I don't know where to find good data from other owners but I am under 20mpg consistently. I have achieved 34-36mpg on the highway which matches the sticker, but in the city I typically can't crack 18mpg. Does anyone else out there have a regal with Eassist?
Anyway, now I'm hoping I can go at least a 6 months before needing another warranty visit.
Regards,
Sarah
GM Customer Service
When are you visiting? This isn't to rush you or anything - just wanting to make sure you're taken care of. If you wanted for us to check into your dealerships findings, let us know! We can be reached at socialmedia@gm.com (include your name, the last 8 of your VIN, and a summary of the situation).
Sarah, GM Customer Service
So, when backing out of our driveway, we make sure we have enough clear time to give the car time to get itself into gear..a little hair raising..but we've found nobody willing to say its not operating normally. The other issues with the lag on the transmission are negligible...we've learned to ignore them - the backing out and delay in shifting into drive is something we've not understood....but we've pretty much given up.
The dealer also went on to say they couldn't tear into the transmission unless it was leaving a "code" that said there was a problem - and that if I were to drive any other GM platforms with the same drive-train, I'd experience the same issue.
We did subsequently buy a Chevy Volt....what a wonderful experience compared to the Regal....no gasoline...and a better built car! And...no shifting issues at all (of course with an electric motor, you don't need a transmission to shift into a lower gear to get torque)....so, we switched cars and use the Volt as our main source of transportation and the Regal sits in our driveway most of the time and is only used if we need to carry more people than will fit in the Volt.
2011 Buick Regal gone. 2014 GMC Terrain AWD with 6 cyl. in it's place. Talk about a boost in power!
Hello jimpeddycordy,
Congrats on your 2014 GMC Terrain! We're glad to hear you are enjoying it!
Safe travels,
Andraya R.
GM Customer Care
Hello whoosierdaddy,
Thanks for your positive review! We are glad to hear you are loving your 2011 Buick Regal!
Regards,
Andraya R.
GM Customer Care