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Nissan Quest/Mercury Villager problems



  • mdengmdeng Posts: 28
    I won.

    We did three legs of test run with my Quest Van. First Leg, Arbitrator sit in the mid-seat, Second, Arbitrator sit in the thrid row, with mid-row empty.
    Third Leg, Nissan Rep sit in the mid-row, Arbitrator sit in the thrid row.

    The Arbitrator has a detailed description for each leg. I won't repeat them here.

    The conclusion is:
    "The seat is not acceptable and impacts a consumer and the consumer's family health, safty, and useability of the vehicle. The vehicle should be repurchased by the manufacture at no out of pocket cost to the consumer."

    This is the LEAST SHAKY Van out of the 20 new Quest Van in the dealer lot. The first Quest I got was the worst.
  • pocahontaspocahontas Posts: 802
    Congratulations with your case! Hopefully, now you can put this all behind you and move onto a vehicle that satifies all your needs. Good luck. ;-)

    community Leader/Coupes, Convertibles, and Sportscars Conference
  • mdengmdeng Posts: 28
    Do you guys get this error when log in?
  • ugojpugojp Posts: 2
    Help, I have been to my dealer 10 times with a mid section rattle and bumpy ride complain.
    It is still not resolved, they tell me that there is no noise and the "sounds are normal" I don't think a brand new car should have these problems.
    I purchase my 1999 Quest SE back in Sept. of 1999, it now has 9000 miles on it and the rattles are getting worse!
    I read some postings about this, I don't know to proceed with this. Can any help?

    Ugo Joe Piasevoli
  • tnunistnunis Posts: 1
    I have only had my quest for 2 years. Motor wise I have had no problems at all. Everything else on my van is a different story. I was just wandering if these vans are poorly designed or is it just mine? In the last six months all of these things have happened in which "Warranty does not apply," or so I've been told.
    1. Driver side power window will let down but will not come back up unless you furiously shake it.
    2. Mirrors on the doors (also power) do not move.
    3. Sliding door on the passenger side will not unlock or lock with "Power" button on the front doors.
    4. Speakers in the back make crackling noises. (No I do not turn them up too loud)
    5. After taking the van through a "touch free" automatic car wash the back wiper came on automatically and would not turn off. The only way we could make it stop was to pull the fuse. #2 Mirrors on doors quit on this same day. Is this fuse for both?
    6. After taking the van through the automatic car wash and having problems we decided to take it to a car wash that uses the wands that you spray yourself. When we did this the washer fluid sprayer (on the driver side no doubt) blew completely off the van. Now I spray the cars behind me when I try to use it.

    I do not normally use car washes, I usually wash all my vehicles myself, but we are under complete water restrictions where we live and this is my only way to keep my cars clean legally. However, mine will just look awful from here on out because at this rate I am going to be left with a motor and four wheels before long.
    7. The chrome painted strips on the sides of the windshield are flaking. I have noticed a lot of other vans with this problem. This started long before I went to the car wash.
    8. The ignition switch locked everytime I tried to crank the van for about a month and finally 3 weeks ago I turned the key and the whole thing fell out in my hand. Needless to say that had to be fixed immediately, but not by Nissan, they said they would have to completly take the steering column apart and that would take hours, which meant big money, so I took it to a lock smith and he did it in less than 30 minutes.

    By the time I repair everything that has fallen off or quit on my van in the last six months I feel like I am looking at a "money pit" I have always taken very good care of my vehicles but at this point I can't keep up financially. I have never seen anything like it.

    Right now I am getting very frustrated wandering what I might loose in the road behind me one day.
    I have decided to trade this van in but I am not really comfortable with Nissan right now.
  • ugojpugojp Posts: 2
    thank you for your advise, I called Nissan Consumer Affairs and I am still waiting for a reply. I will be sending and email to BBB Auto Line.
    I was conacted by Todd G. Finneran an Attorney at Law from Columbus, Ohio. He says he represents some consumers in a lemon law arbitration
    case against Nissan concerning excess vibration in their 1999 Nissan Quest.
    Does any one have any info on him or this case?
    Thanks again,
  • happy25happy25 Posts: 1
    This forum looks like it could use some good news.

    I own a 1982 Nissan 200SX with 297K miles on it and it runs great. All original parts except for clutch & pressure plate.

    Also have a '94 Quest with 78K miles and it has performed flawlessly both mechanically and body/interior.
  • mdengmdeng Posts: 28
    Todd is currently helping his clients on the same issue of Quest using BBB Autoline program. They seems going to have a hearing next week.

    You might want to follow up with him on the result or anything that may helps.

  • mdengmdeng Posts: 28
    Quest 99 and 2000 are different than the Nice Niisans you experienced.

    They are manufactured by Ford, in US. I don't know whether that makes the difference.
  • devinfdevinf Posts: 2
    I am seriously looking into my first Minivan purchase due to an expanding family and a desire to take the family on comfortable road trips (don't plan to exceed the 2.5 child average) growing concern with the Nissan/Mercury model was the recent announcement to discontinue production of this model in two years..does anyone else see this as an issue for potential buyers..your feedback is greatly appreciated...
  • pocahontaspocahontas Posts: 802
    My 2 cents:

    I don't perceive a problem with buying a vehicle thats going to be discontinued... if it's reliable, comfortable, and priced right.

    Resale value may be effected, but that can be counter balanced by taking advantage of the discounts and incentives up front.

    Warranty/Parts- When a vehicle is discontinued, the manufacturer is still responsible for the warranty/parts. In addition, they have to have parts available for at least 2o years.

    Also keep in mind many of the Quest/Villager parts are also shared with other vehicles in the ford/nissan line up. For example, much of the Quest power train is the same used in the Pathfinder and Infinity Qx4.

    Btw, I recently read that Nissan will have a new minivan in 2003. It very well may be a different version of the Quest with a different name. Anyone else heard anything?

    Community Leader/Coupes, Convertibles, and Sportscars Conference
  • stevenb1stevenb1 Posts: 3
    We have a 1994 Quest GXE with 104K miles. We bought the van from a dealer at 32K (lease return) and had no problems with it until last week, when the crank shaft snapped. My mechanic at first thought it was a broken timing belt, but after removing the engine, he found that the the crank shaft broke. He said he does not know of this being a problem with the Quest. Has anyone else had this happen, or know if this is a problem with the van. FYI, this repair is EXPENSIVE!
  • My 1994 Nissan Quest's crank shaft broke on July 16, 2000. The car only has 57K It is currently being repaired at a very high cost. They told me the crank shaft part has been improved and they had seen this problem before. Does anyone know if there is any chance of getting any help from Nissan for this problem or if anyone has investigated a class action suit?

  • llisallisa Posts: 3
    Crankshaft just broke in our 95 quest... we won't bother to repair it unless Nissan pays. At 20K we had to have engine work done (gasket, oilseal to crankshaft, timing belt, drive belts), just had a new timing belt put on 8 months ago (80K), as well. Two independent mechanics have told us that the crankshaft can be damaged when the timing belt is done, or if it is replaced incorrectly. They also said a broken crankshaft was a very rare thing. the Nissan service guy said it isn't rare-well, maybe not at Nissan! Nissan guy also said the timing belt has nothing to do with it. He said "how can a little piece of rubber break a big piece of metal?" ( a little patronizing , donthcha think?) I think I'll be trying the BBB Autoline route...I know Nissan was replacing engines in 95 Quests (saw it in Consumer Reports about a year back), but supposedlly mine was a month outside the "bad car dates". Maybe they need to extend it.
  • stevenb1stevenb1 Posts: 3
    To Lisa #441, what issue of Consumer Reports has the engine replacement info? Does it also apply to 1994 models? Also, since my engine is now sitting on the floor of a shop, I saw the timing belt, and agree there is no way that "little piece of rubber" could have anything to do with the shaft breaking.

    Question to all - how much should I expect to pay to have the new crankshaft installed?
  • stickguystickguy Posts: 24,958
    Mazda also had some problems with crankshafts on early Miatas. What actually breaks is the keyway (think thats the right term), basically the piece that sticks out of the end where the belts attach.

    It's probably not the belts doing anything that causes the problem, but something gets out of line or mis-torqued when the put things back together after replacing the timing belt. The stress than causes the part to fail.

    It is a very expensive fix. In many cases it might be easier/cheaper to replace the engine if it has a fair number of miles on it.

    2015 Hyundai Sonata 2.4i Limited Tech (mine), 2013 Acura RDX AWD (wife's) and 2015 Jetta Sport (daughter's)

  • rapowitzrapowitz Posts: 12
    I have read your message and scrolled through pages of these messages. I too have a 99 Quest GLE with 7000 miles on it and it has been shaking mildly since day 1. The problem seems to be on the rear wheels (but I'm not 100% sure). I have been back to the dealer several times who blamed the problem on the tires. After re-balancing and rotating the stock Generals, the problem still persisted. They blamed the problem on the tires and replaced them with Michelins, which improved the ride and handling significantly, but did not fix the shaking.

    The van still shakes mildly at 75 mph and up and drives me crazy. I have been to the dealer 3 times already on this and they seem committed to fixing this, although they are not very successful. I will be taking it back asap for a 4th time, but would like to hear back from you or others to see if you have found a solution. Other than this problem, we love the van. There are no mechanical problems yet and the stereo and sunroof are wonderful.

    Please help!!
  • pocahontaspocahontas Posts: 802
    You've been to your dealer 3 times. At this point I would try another dealer service. Some are better than others.

    Before you take it to another Nissan dealer, you should call and speak directly to the service manager (not just the advisor). Explain your situation in detail....

    Also, let him know that you only want their best certified Nissan mechanic working on your vehicle. Good luck.

    Community Leader/Coupes, Convertibles, and Sportscars Conference
  • mdengmdeng Posts: 28

    Click the hyperLink: "see all responses"
    on top of this page.

    Use your browser do a seach on "vibration" or "mid-seat". You will find all the information regarding this issue.

    What you need to do is:
    1) send a complain to Nissan Customer Service. They will send some Service Guy test your Van. I I almost sure they will tell you "It is Normal Operation."

    2) After you got this answere, file your complain to BBB Autoline. They will set up an hearing for you no charge.

    The previous posting in this disscussion group have them all.

    I have just been through this. My advise to you is be patient and fight for what you think is right for you.

    good luck.

  • pat84pat84 Posts: 817
    Are you now on your third Nissan Quest ?
  • mdengmdeng Posts: 28
    excuse my grammer. i mean i have been through this not long ago.

    i am in the process drop the Quest back to dealer, and get my money back. this should be done next week.
  • digger7digger7 Posts: 1
    We're thinking very seriously about buying a 1997 Nissan Quest (we were going to talk price today!). All this talk about crank shaft problems has me worried. Does anyone know if the problem was corrected before the 97's came out? The van is loaded...leather and all extras and in immaculate condition...40k miles...sticker price $17,900 (which is very much in line with the blue book value). We're hoping to get down to $16k. Ok, all you experienced Nissan people...please help!!
  • dc52dc52 Posts: 2
    In response to #356, I'm new to this site and we are considering buying another Quest because of great performance we have received. We have 105K on the '94 and have definitely gotten our moneys worth, but we have been experiencing this same intermittent problem for the last 9 months. As usual it works perfectly for the mechanic. We have tried the normal stuff, such as tune ups, fuel filters, O2 sensors, idle bypass valves, etc. There are no codes being registered on the computer. It also does not seem to be an electrical problem (high probability w/cars this old), but inline with a fuel problem. We have also tested the fuel pressure and it seems to be fine, too.
    This is the first real problem with the car, but my wife is getting scared to drive it (that's why we are looking). If I could get this fixed, we would keep the car for another 100K.
    Any other suggestions?????
  • dhoffdhoff Posts: 282
    I'm guessing it's your fuel pump. i have heard of intermittent stalling problems with Quests of that vintage due to a bad fuel pump or clogged pump screen.

    Is your pump noisy? This might be a sign that it is on it's way out.

    Check out the Villager/Quest forum at . There has been some discussion of just this issue recently.

  • I have Quest GXE 1999 with 30k on it. Very happy with it so far.

    1. About 3 month ago after I've changed breaks, I noticed that every time when I release breaks at traffic lights, they make a king of a grinding noise. Very definite noise. My dealer says it is normal and caused by friction of metal parts and he cannot do anything about it.

    2.Also he told me that there is no air purifying filter on Quest 99. They exist only on 2000 models. From previous posts I thought I've read that someone changed them on 99.

    Any ideas would be appreciated.
  • pmahonypmahony Posts: 1
    ***COMING SOON***

    For anyone who has suffered through the broken crankshaft problem, or has otherwise been "Shafted by Nissan":
  • s_m_ss_m_s Posts: 3
    I was just quoted $4000 off MSRP for a 2000 SE w/cloth & comfort/convenience package. Final price is $21718. First, is this a good price? Second, are there rebates currently available? Edmunds doesn't have any listed, but there must be some rebates and/or incentives factored into this price. Thanks, from a dad w/ 2 kids and only 1 small car.
  • Hi, I have a 97 Quest GXE with 31K on it, and am experiencing a few problems: 1) the "swishing" noise coming from the steering wheel and it's also very slightly loose (?) where it attaches to the steering column (2) The "Check Engine" light just came on and stays lit (3) the stock CD player/changer has a mind of it's own - I think it's an electrical just goes "off" when I hit a bump in the road and some of the rear speakers also come and go with bumps in the road. also the CD player will sometimes say "No DJ" when I try to turn it on, even though the CD changer stack thing is pushed in firmly.
    Anyone experience any of these and have any advice?
    Also how long to you suppose the "original equipment" tires that come on it new, will last? I have Goodyear Eagle LS which as "new" last 60,000 miles, but mine are looking a bit worn at 31K.
    thanks to anyone who can give some advice!
  • llisallisa Posts: 3
    To stevenb 1-sorry I can't find the relevant Consumer's Report. We are having our engine replaced with a remanufactured engine. Nissan gave us 20% off the parts, the dealership gave us 25% off the labor. We aren't as happy as they think we shoud be! The service dept. insists they put our belts on correctly...and, well, who's to know? Its not like they keep a record of the specifications they used to tighten the belts. They did squeal on start up, a bad sign, I think, but not unusual, the damn things were aways squealing a little! So, it was take them to court and jprove they screwed up or eat it and trade the damn thing in as soon as possible. According to all the people I complained to at Nissan, the only possible reasons for a broken crankshaft were 1) one of those things, 2)off market parts 3) overtightened belts. They admitted that courts expect cars to go for 100K, rather than 84K, so #1 probably wasn't it, #2 wasn't an issue cuz we had it serviced by Nissan, so # 3 seems most likely. Those little pieces of rubber shouldn't hurt a big piece of metal, but in a Quest engine they can! I hope pat Mahoney means business about a class action suit, cuz I am irritated. A little bad publicity alone woud make me sleep better!
  • johnwngjohnwng Posts: 24
    We have a '99 Quest. It is under 10,000 miles. About a month ago, it starts to unlock all doors by itself during driving. This has happened many times. I heard about people locked out because of Quest's "auto" doorlocks. I am wondering if anyone has experienced "auto" door unlocks? I am not sure how to say to the dealer if it does not happened during their inspection. Appreciate advises. JW
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