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Any Questions for a Car Dealer?

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  • scipio1scipio1 Member Posts: 142
    is the waiting that you have to do. Back in college, I tore up my knee in training camp. YNH hospital had me in the MRI machine the following morning (University Health Services sent me home the previous day saying "aw, it's just a sprain", but that's another story...)

    I found out that if I had done the same thing back home, the wait would have been eight months because there were only two MRI machines in the entire province of Alberta.

    "Eight months?!" I thought to myself, "I would have healed by then!"

    orange - That is the sweetest tax deal I have heard in a long, long time. I'm really considering buying the car out of SC now... I'm going to have to look more closely at this.
  • dbgindydbgindy Member Posts: 351
    To paraphrase "One path leads to understanding. The other leads to rivertown." I bow to a master. :-)
  • chile96chile96 Member Posts: 330
    Hi all.... Thought I'd chime in and ask a couple of ?'s. Just moved to Atlanta and am waiting patiently for '03 Boxsters to start hitting the used market. My neighbor informed me that I should buy from a private party instead of dealer as private party sales have no sales tax.? Sounds like some bad info to me....but great if it is true!?!

    Also, with S. Carolina being so close, any ideas on how I could buy there and pay their CHEAP sales tax? I don't know anyone there but can see myself suddenly becoming BEST friends with bigorange30!!!

    take care
    fo
  • thelthel Member Posts: 767
    You will pay sales tax whether you buy from a dealer or a private party.

    If you want to pay SC taxes, you need to move to SC. No way to get around that either.

    If it's one thing that government is good at it is making sure that honest, private citizens pay taxes.
  • jratcliffejratcliffe Member Posts: 233
    Baker probably ain't going to help you on this one (anyway, it's closed for a year for massive renovation, gonna nearly double the size) - HBS Publishing is a big ole' cash cow. You can order the case through www.hbsp.harvard.edu for about six bucks, though.

    BTW, you tore up your knee and ended up in YNH? Does that mean you were a Bulldog once upon a time?
  • scipio1scipio1 Member Posts: 142
    It's a more effective monopoly than Microsoft or the NCAA. But yeah, I was an eli, way back when, and between freshman football and rugby, I spent half my collegiate career suffering malpractice at the hands of DUH.

    Are you up in Boston? My wife was a couple of years behind me as an undergrad, and has been bugging me to take a week off in the fall, head to New England and catch the change of colors. She loves Boston, except when its cold.

    The drive I always really liked was I-91 in that stretch north of Hartford into Mass, especially when the leaves change. Coming from flat and barren wheatlands, I found it spectacular in the fall. I don't miss the humidity and the cold, though. Plus in California it's easier to speed than it is on I-95. :)

    I miss New York and the East Coast, but not enough to ever move back. :)
  • sonjaabsonjaab Member Posts: 1,057
    I meant to say ALL auto makers have ad fees. And yes they are on the invoice. But toyota is saddled with that Dist. fee that they pass on to the consumer.
  • rroyce10rroyce10 Member Posts: 9,332
    ... To paraphrase "One path leads to understanding. The other leads to rivertown."

                 Priceless .....

                             Terry.
  • bretfrazbretfraz Member Posts: 2,021
    Actually that's true but you don't get away with paying NO taxes. You just pay them later in the form of an Ad Valorem tax when you register the vehicle.

    IIRC, private party sales in CA were the same. I bought a few used cars from individuals and cannot recall paying anyone sales tax. But like GA, the State of CA nails you hard when you go to register the vehicle in your name. The difference is that in CA the state determined your registration fee based on the purchase price of the car. In GA its based on a state-devloped formula. The CA system could be manipulated by asking the seller to give you a Bill Of Sale for a lower purchase price than agree on. No such luck in GA.
  • zueslewiszueslewis Member Posts: 2,353
    "One path leads to understanding. The other leads to rivertown."

    Back from Texas, seeing a new guy causing trouble because of misunderstandings and incorrect assumptions...

    Jim
  • vikdvikd Member Posts: 187
    ...hope the family is well.

    Regards... Vikd
  • jratcliffejratcliffe Member Posts: 233
    MA is the same way as GA - you pay tax when you register a vehicle purchased out of state: 5% of either the purchase price or the NADA trade-in value, whichever is HIGHER.
  • peeetepeeete Member Posts: 136
    yes, I supposed Im a troll too:) but I have to take issue with some of the comments leveled at scipio lately. Regardless of your opinion regarding what he has said, this forum is not a closed club. Edmunds exists for thousands of people to come in, read posts, and make comments, sometimes controversial. In this particular forum people may come in and rant about dealer practices that they have experienced..that doesnt make them bad people. The dealers should be here to educate these people, not get on their backs. Most of the time you guys do a fantastic job of education. Youve helped me in the past and I appreciate it.

    You have to understand that while you all may be honest sales people, lots arent, so the perception by the general public is that many dealers are shady. Therefore, if a situation comes up in the process..fees being a great example, that are a surprise to the buyer, then the natural response is that the delaer is trying to scam them, even if the fees are totally legit.

    From the little info I admit that I have it seems Toyota has a special problem due to the way distribution is set up and the way fees are applied. I can understand that a buyer might get upset when a dealer starts adding on fees, especially after a price is agreed to. I mean, how does the buyer know the fees quoted are legit, and not inflated for extra profit? Therein lies a problem.

    It all boils down to educating the buyer. Edmunds et al really doesnt do it too much in certain areas, so you should do it during the sales process, not just drop it on the buyer.

    An example of this is in connecticut, where the state allows a "conveyence fee" to be charged, although the dealer sets the amount. The dealers post this fee on the wall in big letters, so buyers know it will be charged and why. Even with that people object, but at least it isnt a hidden, last minute fee.

    It all goes back to the lack of transparency to the process of purchasing a car. The internet has made it easier, but it has also made it harder, as some of the peripheral parts of buying a car (fees for example), are poorly explained, so buyers have unreasonable expectations. This isnt the dealers fault, but they should go out of their way to explain the charges..perhaps by even having a chart on the salesmens desk or something.

    The bottom line is that the car buying experience is still largely adversarial, so buyers will continue to have a chip on their shoulders until they feel confident that they arent being ripped. This makes it tough for the honest dealer, but the bad apples make it worse for everyone.

    It will never happen, but the only way for the buyer to gain a level of confidence in the purchase process is a fundemenatal change in the car buying methodology. Until that far off day, boards like this one will always have people trolling around. :)

    In closing, the honest dealers on this board need to recognize that while they think their actions are reasonable and honest (and assuming they are), that many buyers still perceive these actions/techniques to be shady. Its all a perceptual issue due to undeducated buyers, thats really it.
  • yamanyaman Member Posts: 113
    I think the issue of "fees" revolves around how they are presented.For instance when we bought our Sienna 3 years ago-my wife and I agreed to pay 1,000 over invoice.When the dealer told me what the dollar amount was it was about $400 over what I thought the price should be-turned out to be the "ad fees".When we discussed with the dealer what they were we were okay with ipaying them.

    However say we had agreed to pay 28,000 for the car plus tax etc and than found another $400 in fees added on-we would not have been okay with that.
    So,IMHO, the context is what is the driving factor in how fees are perceived.
  • stickguystickguy Member Posts: 53,387
    the Toyota ad fee isn't an extra fee added on at the end, it is just a line item on the invoice. So if the car "costs" (at invoice) the dealer 20,000, the invoice might read car: 19,500, ad fee: 500, total 20,000. Other brands would just show the 20,000.

    Anyway, this only causes confusion if a deal is agreed to as invoice +/- $x, when the buyer only sees the 19,500.

    And, if I misstated anything, I will gladly refund all your money, since you get what you pay for.

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • audia8qaudia8q Member Posts: 3,138
    you are correct...some mfg break out ad fees and some dont. many consumers fall into a trap of offering an amout over invoice without knowing the details of the invoice.
  • kyfdxkyfdx Moderator Posts: 265,920
    Exactly!! Never offer an amount in relation to invoice, without knowing what that amount is. Its only when you agree to a certain dollar figure, and then get to the F&I office and find other fees added that is wrong. About the only one I will let go is a $30 document fee, but even that isn't right.

    regards,
    kyfdx

    Edmunds Price Checker
    Edmunds Lease Calculator
    Did you get a good deal? Be sure to come back and share!

    Edmunds Moderator

  • rivertownrivertown Member Posts: 928
    Skillful wordsmithing, Peete!
  • jeffmust2jeffmust2 Member Posts: 811
    ..."out-the-door price" and stick to it.

    As had been said many times before in these forums, it's the only way to take all the crap fees, ADMs, etc out of the equation.

    As for the "Dealer's Club" within these boards, Scipio should take it as a badge of honor that his insightful comments provoked the barrage of personal attacks - the sure sign that his message hit home.
  • audia8qaudia8q Member Posts: 3,138
    well jeffmust and I never-ever agree on anything but we are in total agreement on one thing....

    shop OTD prices only.

    this is the easiest and quickest way to shop and compare deals. Any other method, I can trip up just about anyone.
  • landru2landru2 Member Posts: 638
    Scipio may have just come on a little too strong at first. His later posts seem quite reasonable. Unlike the rabble that just keep grinding away.

    Audi,
    Would that be using jeffmust2's definition of out-the-door or rivertown's. I guess they can decide who's is right. :^)
  • kyfdxkyfdx Moderator Posts: 265,920
    Even this number can be played with.. "Whhhaatt... you mean OTD doesn't include taxes???!!!"

    On landru2's point, Scipio is a well-respected poster on the BMW boards.

    regards,
    kyfdx

    Edmunds Price Checker
    Edmunds Lease Calculator
    Did you get a good deal? Be sure to come back and share!

    Edmunds Moderator

  • rivertownrivertown Member Posts: 928
    "Any other method, I can trip up just about anyone."

    Nothing like pride in the practice of one's occupation.

    Love that term, 'non-transparancy'.
  • bigorange30bigorange30 Member Posts: 1,091
    Well, at least it was admitted.
  • jeffmust2jeffmust2 Member Posts: 811
    We're just starting to bond.

    As for defining "out-the-door money", try this (assumes a purchase, not a lease):

    1) I walk out your door with the keys and legally take the vehicle forever

    2) You quote and accept the same exact sum of money you need to legally allow me to do #1, above. We both agree that I will never give you any more money nor will you ever ask for any more money.

    3) Therefore, the money I give you shall forever be called...that's right! - Out-the-Door Money!

    Must be Friday afternoon.
  • dbgindydbgindy Member Posts: 351
    Some of you guys will read arcane things into any statements. None of you are using the pseudonym Madame Zelda and reading tea leaves are you? :-)
    All Rich said was that he could trip up someone. I'll bet dollars to doughnuts that he treats his customers fairly and gives them a good deal since I wager he likes repeat business and referalls.
    Let's remember that there are unscrupulous car dealers and sales people (as there are in any profession) but I haven't seen any of them post here in Edmunds.

    PS I also agree with Jeff it's true OTD cost that people need to concentrate on. As long as you believe you get a good deal does it really matter how the costs are broken down? That was rhetorical! I don't want to heat that up again. :-)
  • jeffmust2jeffmust2 Member Posts: 811
    "Let's remember that there are unscrupulous car dealers and sales people (as there are in any profession) but I haven't seen any of them post here in Edmunds..."

    They ARE hard to spot. But I have a method.

    Check the spot just to the right of their TH name...if there's NO AMERICAN FLAG - then they're NOT an honest auto sales rep.

    Pretty simple, really.
  • zueslewiszueslewis Member Posts: 2,353
    You need to delete your post and strongly apologize to our Canadian friends.
  • bigorange30bigorange30 Member Posts: 1,091
    That wasn't too cool Jeff.

    dbgindy: Just how can you tell from a post on an internet bulliten board that someone doesn't practice shady dealing? Now, I am not saying that anyone here does. I am just saying you can't tell by what they write or what they say. Does a thief come out and tell you he is a thief? How some of you can defend someone you don't even know and have never seen in action or done any business with is hard to understand.

    peeete: I too like your reference to transparency. Transparency promotes trust. Just look at what is happening on Wall Street right now. Shareholders are demanding transparency in financial reports for the companies they will buy stock in.
  • dbgindydbgindy Member Posts: 351
    Playing Devil's advocate how can some of you attack someone you don't even know or done any business with? :-) It cuts both ways. I've had good dealings with car sales people and bad too. I would just wonder why disreputable sales people would hang out in here? I just see no profit for them. A good salesperson is very open to answering questions as the posters here are.
    The problem comes when we as non car sales folks try to tell them their business without listening to the points they are trying to make.
    That's what leads to the problems not good discussion.
    Just my .02

    Jeff I must say I know you just like to write things to stir things up but that joke about the sales people who don't have American flag was beyond bad taste.
  • steine13steine13 Member Posts: 2,825
    "Check the spot just to the right of their TH name...if there's NO AMERICAN FLAG - then they're NOT an honest auto sales rep."

    Please explain.
    -Mathias
    East Lansing, MI
  • bretfrazbretfraz Member Posts: 2,021
    And I have no affiliation with anything relating to auto sales.
  • bigorange30bigorange30 Member Posts: 1,091
    I have never attacked someone personally on here. I do sometimes dispute statements that directly conflict with my personal experiences. Disreputal people like cars just like reputal ones do. Many of both kinds also enjoy computers and the internet and engage in BBs or chat rooms. Why do you think board posting automatically implies honesty? Do you automatically assume me or any other BUYER here is honest?

    I prefer just to address statements and quote facts and links that I know along with opinions that I may have. I prefer not to draw any conclusion about the honesty or dishonesty of anyone regardless of the statements they make here. Its really not my job or right.
  • jeffmust2jeffmust2 Member Posts: 811
    need to relax, kick back, and remember a sense of humor sometimes relieves stress.

    Even a politically incorrect sense of humor.

    I didn't mention Canadians nor anyone else. Lighten up - you'll live longer.
  • dbgindydbgindy Member Posts: 351
    I re read my post and should have tweaked it a little. I never meant to say you attacked anyone personally. I was just trying to show that your statement went both ways.
    In your profession are the sales people mostly honest or dishonest? In most sales professions I believe they are honest.
    I'll tell you about 10 years ago I was a mortgage Loan Officer and the liars in that profession I'll bet percentage wise FAR exceed the percentage of dishonest car pros. I'm talking about sales people who work for a dealership not the guy who has a used car lot with two or less employees.
    As to why I'm assuming honesty I just can't see a profit for any dishonest salesperson posting on these boards. There is no profit for the good sales pros but I truly believe they are trying to help.
    I have no problem with you having your opinion but we can't tell them how they should be running their business. They sell a heck of a lot more cars in a month than you or I will probably buy in a lifetime.
    I guess we just see it differently which is cool to. In my job we often agree to disagree.:-)
  • bigorange30bigorange30 Member Posts: 1,091
    I work and interact ALOT with salesmen and have in a few different companies. Some of the stories I could tell you would curl your hair. Sometimes I have presented data to salesmen on a product that is TOTALLY ignored in discussions with customers. I have been told to sweep things under the rug ("just don't test it") and not allowed to visit customers sometimes which seemed like it was because they were afraid I would tell the truth. So, I have seen both sides of it.

    I understand SOME of it even though I don't like it. If its not going to affect the customer or he will never notice it, then why tell him about it. However, how do you know for sure that it won't affect him or that he won't find out? Some salesmen just get into that mode and let it go much further even into areas that they know would affect them but they just want to get the sale.

    Its just the nature of some professions. How does a lawyer defend a guilty client. That person has the right to a defense. The only way he can and live with getting a guilty client off is not to ask the question about his guilt or innocence.

    Only the naive person assumes everyone he encounters is honest.

    Everyone is proud of their profession as they should be. Even a dishonest person would want people to believe that he and his profession are honest. What better way to promote your industry and encourage customers to continue to come in and buy your product. A high tide rises all boats. If customers have confidence, they will buy. Why not come on discussion boards and convince people that car salesmen are honest and that we should assume that when we go into the dealership. That is the easiest customer for the dishonest salesman to take advantage of.
  • peeetepeeete Member Posts: 136
    Yes non-transparency..a great corporate double-speak term learned during my tenure at PricewaterhouseCoopers :)

    Now if I could only learn to spell :)

    Seriously, a few posts ago the Out the door price was mentioned as the only accurate way to gage a deal. It makes sense, except of course, what is included. I have the sense there are some iterations to this.

    Is there a "definitive" definition of OOD? I "assume" that it incudes sales tax at the dealer's location; which may not be the tax rate in the buyer's home town. Does it includes such things as registration and plates?

    Personally, I think it should include everything except sales tax, and the state minimum charge for registration (like $30 or so). Everything else, shoudl be included. This would isolate the two things that could vary: the tax rate of the buyer, and if plates are being switched or new ones ordered. If the dealer misquotes here (such as including too much tax by accident, he could blow the deal. (yes its his fault, but I think it should be avoided in the first place).

    Maybe Im being too picky, but its that PwC training again :)
  • bretfrazbretfraz Member Posts: 2,021
    For the reason you mentioned, Peeete. But each state has its own little fees, as do many counties and even cities.

    For practical reasons, OTD should be just selling price, dest. fee, dealer fees, and other contract-related fees like an acquisition fee.
  • jratcliffejratcliffe Member Posts: 233
    I'd go with OTD as the following (again, assuming a purchase):

    1. If the dealer is in the same state as the car will be registered: OTD is the $ amount of a certified check that the buyer will hand the dealer, and drive off the lot with plates on the car. Everything's in there, fees, taxes, license, whatever. Alternatively, it's the total amount being financed, including all fees.

    2. If the dealer isn't in the same state (i.e. it will drive out with temporary tags, and sales tax will be paid when the car is registered in the buyer's home state), then it's the total amount that the dealer will be paid (essentially, everything but sales tax and registration fees). Again, you hand over a certified check for $X, you drive the car out the door. $X is the OTD price.
  • bolivarbolivar Member Posts: 2,316
    Dealers in Ok have nothing to do with registering or tagging a car.

    You pay for a car and you get the MSO (Manufactors Statement of Origin), a temporary 'paper tag' in the back window, and go to a 'tag agent'. You pay the tag agent registration (taxes) and tag fees and they give you a plate and send you the title.
  • butchbr73butchbr73 Member Posts: 325
    .....I agree with jratliffe...its the amount of the check I bring to the dealer (which typically would include all fees/taxes/license/etc..)
  • rivertownrivertown Member Posts: 928
    I ask for a quote 'out the door not including TTL', since I live at the junction of three states and want quotes that are directly comparable.

    In my experience, it doesn't matter how you define OTD. With some dealers, the deal is gonna be non-transparent (still love that term) 'till the last minute anyhow; and there'll be a shot at a bump with something - doc fee, unnegotiated options, ad fee, whatevernameIcanthinkof fee, something. Ya still gotta be able to walk and/or talk.
    The best fix I've seen yet is to request a copy of the buyer's order by fax before going to close the deal and pick up the car. Definitely worth doing if the trip to the dealer is significant, IMO.
  • audia8qaudia8q Member Posts: 3,138
    as usual, you have to throw in the typical obnoxious comment directed at my post....making the clear assumption that I am some sort of crook....well let me tell you something. So far I have never seen one thing you have contributed to this board to help anyone buy a car. OTOH I made the point that there is one way to buy a car that leaves out the opportunities for sleazy dealers to trip up somebody in their car buying process.....instead you aim for a sleazy personal attack implying that this is my way of running a dealership....So, that said..why don't you just ignore my posts and I'll ingore you and things will be fine.
  • prodigalsunprodigalsun Member Posts: 213
  • rivertownrivertown Member Posts: 928
    Only dealers can take personal shots.

    LOL!
  • isellhondasisellhondas Member Posts: 20,342
    Good decision. If these guys are ignored enough, maybe they will go away as many others have.

    It's hard not to rise to the bait...I know!
  • bigorange30bigorange30 Member Posts: 1,091
    "Any other method, I can trip up just about anyone."

    is if they had a lot of experience doing it. Otherwise they could not have said anyone. I didn't call anyone a crook. It wasn't my statement. Usually one can assume that if someone uses the word "I", they are talking about themselves. I apologize if you were using the word "I" to mean other dealers.
  • sonjaabsonjaab Member Posts: 1,057
    My cousin got the axe at PWC after their merger !
    He was there 12 yrs...............

    BUMMER.......OTD means different things huh?
  • earthscienceearthscience Member Posts: 2
    Has anyone had the following problems with the Hyundai 2003 Santa Fe? by earthscience Jul 12, 2003 (2:20 am)
    I bought my 2003 Hyundai Santa Fe (New) three weeks ago with 25 miles on the odometer. Since then, it's been a nightmare. First, the transmission went out and a brand-new transmission had to be put in. Then, the Crankshaft Sensor malfunctioned and had to be replaced. Each time my car spent 2-3 days at the dealership while the authorization and parts had to be ordered and installed. The final straw came today when my insurance company informed me that the VIN the dealership gave me (which matches the VIN on the car dashboard) cannot be verified through DMV's database...hence...the VIN doesn't match my car...so....no registration....no license....no insurance! I'm very frustrated and wondering if I'm not supposed to be owning this car! I've tried CarFax and my own insurance webpage - both indicate that this VIN does not exist! What do I do now?

    Thanks for any suggestions.

    earthscience
  • jeffmust2jeffmust2 Member Posts: 811
    1. Ask Zeus

    2. Research and apply for Lemon Law refund; where you live (CA) I think they're pretty strong

    3. Lemon Law Lawyer if less expensive attempts to get your money back fail

    4. Hey - doesn't the Santa Fe have that GREAT WARRANTY? (Sorry - couldn't resist)

    Good luck!
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