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I got the messages "reduced engine power" "service stabilitrack" and "service traction control." Then suddenly the car quit and I got the message "starting service disabled"(I think thats what it said I was in a near panic).
I called Customer Service and spoke to Sabina. She told me that GM knows about the issue and so graciously gave me an extended warranty for this issue up to 120,010 miles. My car is at 127,600. She then told me to drive the car to the dealership. She wants me to drive that death trap back on the highway!!!! A friend of mine came out and hooked up his code computer and found it to be an accelerator sensor.
Sabina offered NO HELP. None what so ever. GM knew about this issue and did NOTHING to notify us and are doing NOTHING to help us get it fixed. If this isn't the definition of gross negligence I dont know what is.
However, I don't think any automaker would offer free towing on a long out-of-warranty car. That's part of your insurance or AAA membership. And reading the code isn't all that there is to this problem. It may well be (I hope not for your sake) that replacing that part will not cure the problem. It is a multi-cause issue in many cases. The codes don't tell you the part to replace, only the system or circuit that is reporting in to the computer.
Has anyone been successful in having GM pay for the repair? My car is just over 120k km (around 75k miles). Would really rather not have to spend $300+ for something that clearly is a vehicle problem, not just standard wear and tear.
We are sorry to see that you are experiencing concerns with your vehicle. We value our customers and your safety is our top priority.
Please send a private message with your VIN, contact information, current mileage, preferred dealer and we will look into your situation further.
We are looking forward to your message.
Cecil J.
Chevrolet Customer Care
Anyway they tell me I have to take it to the dealership and pay $131 for the diagnostic, The part to fix the car is only $72 and my dad can change it out! I explained this to the customer service rep, She stated that in order to get it fixed for free they had to do the diagnostic, I told her that I understand that, but I don't understand why I have to pay for it. I told her if they did the diagnostic and it wasnt a qualifying problem I would gladly pay but if the problem was the special offer reason why should I have too. She then started yelling at me saying they had to do the diagnostic and that it wasn't free!!! So I told her I wanted to speak to her Supervisor. The supervisor is suppose to call me today. Here is the thing that grinds my gears, if there is a known problem with a vehicle and it is not getting recalled but there is enough complaints that there is a SPECIAL OFFER then the company does not give a rats pajamas about it's customers. I have been driving chevy vehicles since I was 17 but I don't think I will ever buy one again. I am someones daughter, sister, aunt, loved one, and all I know is I could have easily died today and GM does not care!
Thanks
Some people have found, especially the "home scientists" who actually went to the trouble of taking the TPS apart, that the "fingers" in the potentiometer part of the assembly were fusing together in some places.
http://gm.oemdtc.com/2743/reduced-engine-power-loss-of-traction-control-assist-2009-2011-buick-chevrolet