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2011 Chevy Equinox Problems



  • kelsan1kelsan1 Posts: 34
    I too have a 2011 Equinox with about 14000 miles on the car, it is a 4 cyl as well. I liked this vehicle so much, I bought a Terrain as well. To date the Equinox runs fine but the Terrain has made the dreaded noise once and I have started a dialog with my selling dealer.

    As to gas mileage per EPA ratings those claims have had caveats for many years and if you feel that you are going to get better mileage with the V6 you may be in for a rude awakening. I am not trying to flame you here but just to point out some realistic basis for the mileage you now get.

    With regard to the other problems you wrote about, I wish you good luck in your dealings with the dealer/GM on these issues. The state where I live has a lemon law that allows for 3 repair attempts on the same problem and if not fixed you can invoke the law and move forward to dump the car.

    Good luck.
  • onefunkaronefunkar Posts: 113
    the gas mileage is advertising. they only say the highway mileage so unless thats all you do you wont get it. in the 80 s (last time gas prices skyrocketed) they made a law that the ads must highlight the city mileage. made for less angry customers.
  • cat317cat317 Posts: 3
    Though I will agree that the EPA are advertising, when I did have my 2011 Equinox (bought back from Chevy due to hiring a lawyer and going through Lemon Laws statute) despite the fact that 95% of all driving I do in the car was highway, my average mpgs on the car NEVER went above 21 (ended up putting 5,000 miles on it)
    However, in replacement of my Equinox, I purchased a 2011 Kia Sorento and I must say that 2,000 miles in, my average MPG's in this car is an incredible 28.8. Same routes, same driver, the only thing that has changed is the vehicle itself. The Kia is rated up to 32...pretty accurate i'de say which leads me to believe even further that there is TRUELY something wrong with the engines in the Equinox.
  • I don't expect to get 32 miles per gallon, and I work in marketing so I know what advertising is and how it works. I think GM and the EPA is making an outright false in this case. You can't lie in your advertisements to increase sales. You are supposed to highlight why your item is the best.

    The estimated milage is 32 HWY and 22 CTY. I would expect to get a good mix here. We purchased the car on April 6, 2011.

    My beef is that with the car having 5000 miles on it and with my wife driving to work 70 miles per day for a total of 51 days that would be 3570 miles on the vehicle, just driving to work. Her parents live over 38 (roundtrip 76 miles) miles away so that is a trip every weekend meaning that is another 836 miles. That means 88% of the miles on this vehicle are HWY. In my estimation, I should be around 28-29 MPG. I'm at 23!!! More than 20% less than my estimation. FALSE ADVERTISING!!!

    You can always sell if you are willing to lie to your customers. It's going to bite Chevy in the butt soon! A few days ago the CEO of GM said he would like to see a $1 increase in the gas tax, that's just so his UNION and GOVERNMENT owned company can reduce the amount of future R&D investment. I'm fed up with this crap!!!
  • steverstever Posts: 52,462
    edited July 2011
    I think part of the issue is that it's the EPA requiring the testing (and even doing some of it, or at least double-checking the manufacturer's tests), and the EPA is putting the numbers online and on the Monroney sticker on new cars. I don't know if that's advertising by the EPA or just reporting results.

    The car makers can then advertise that their cars get an EPA rated XX miles per gallon, because they tested the mileage using the federal rules and the results were vouched for by the EPA. Look at the disclaimers on the official Equinox page from Chevy - footnotes 5 and 8 specifically refer to EPA estimates.

    And then they'll say your mileage may vary.
  • Well GM puts it in their literature that the Equinox can get 600 miles per tank. When I fill mine up, the car says 440. I'm buying the car from GM not the EPA. I could care less what the EPA states. I only care about what GM and my salesman tells me.

    The gas mileage isn't the only issue here....The car does not work, so it opened the door for me to bring this other disappointment to their attention. My wife is 7 months pregnant. I don't have time to deal with GM fiddiling around with a POS car. I want it fixed and right now!!!
  • steverstever Posts: 52,462
    edited July 2011
    I thought I had seen one post around the forums here where someone won a lemon law case based on poor mileage, but I didn't bookmark it and don't see any now.

    Found one where someone lost their hearing because their mpg was within the "EPA legal range", whatever that means. (link)

    This will be GM's response if you open a case with them:

    gmcustsvc, "GMC Acadia Real World MPG" #101, 12 May 2011 8:33 am

    That said, contacting the rep may result in a regional engineer taking a ride in your 'Nox and checking it out.

    This Edmunds Answer may help too.

    Going to the dealer is a huge pita, but if you think you'll qualify under your state's lemon law for the mpg or your other issues, you'll have to go at least three times, often more, and document every visit and the result. More fun to enjoy the new kiddo, but you know what they say about the squeaky wheel.
  • Here is the Lemon Law in Illinois:

    In order to be covered by the Illinois Lemon Law, a vehicle must:

    •have a nonconformity that both substantially impairs the use , market value or safety of the vehicle and is not repairable by the dealer or manufacturer in at least four attempts for the same repair, or

    •be out of service for a total of 30 or more business days.

    The Lemon Law DOES Cover: New Cars (purchased or leased)
    Light Trucks and vans under 8,000 pounds
    Recreational vehicles (excluding trailers)
    Vehicles in their first 12 months or 12,000 miles, whichever occurs first
    Vehicles purchased in Illinois

    I'm in the shop on attempt #3 to solve car stalling issue. The gas mileage complaint is separtate and irritating.
  • steverstever Posts: 52,462
    edited July 2011
    When I lived in Idaho, it was four attempts and then the dealer got one last chance to fix it after that. Pretty worthless consumer law in other words, heavily favored toward the dealer/manufacturer.

    There's other warranty provisions that may apply and may not be superseded by the lemon law so you may want to check into that.
  • mcgermmcgerm Posts: 21
    Got the video... That was easy because it is happening at every start.

    Today the Nox failed to start twice on the first try. Both times a extended run of the knocking noise and then it did not start.

    It restarted on the second try but with the noise... That's how I got the video.

    Appt with dealer Tuesday.
  • sbozicsbozic Posts: 2
    We just took our 2011 Equinox to the dealer for service for the start up noise. Our problem is intermittent. The noise is really disturbing when it happens. Sounds like a Diesel for approx. 2 seconds upon start-up. I sent the service manager a copy of this site and the video posted online by another Equinox owner with the exact same issue. I will post a follow-up once we get the vehicle back.
  • arveejayarveejay Posts: 9
    He'll never view the video, he has to hear it for himself.
  • mcgermmcgerm Posts: 21
    They had it all day yesterday and could not find anything. The service manager said the mechanic was online for hours researching the issue.

    They got the problem to repeat for them today and so they decided to tear into the engine. What he found sounded a bit odd and his explanation was very general and vague. He said they found a broken part/spring on a valve and some clogging in a cover plate that channels oil to the valves.

    They are waiting on a 'bunch' of parts that will come in tomorrow but they may or may not be able to finish it up until Friday.

    I really want to see the detailed write up when it is done. I hope that they will share it.
  • sbozicsbozic Posts: 2
    edited July 2011
    Just got my Equinox back for the noise at start-up. My service manager was able to reproduce the noise once. They updated the software and it was explained to me that the noise was caused by a programming issue, which gave the wrong info to the solenoid and cam phaser.

    My receipt states the following:

    Cause: RECALL

    V2443 11195 Reprogram ECM
    54 WMC4

    Hope this fix holds up and the info will help someone else. I will update.
  • mcgermmcgerm Posts: 21
    Set back. No resolution on the problem. I have been renting a car since Tuesday to get back and forth to my job sites. It looks like I will need to continue doing that for the forseeable future.

    I am now at the point of truly regretting this vehicle purchase. I thought I did good research and comparison shopping, but now I feel embarressed and a complete fool for choosing an Equinox. I wonder who is enjoying my old reliable 2001 Altima now?
  • auntiep22auntiep22 Posts: 29
    I just got my LTZ out of the shop today after a week long visit. The first time it was in was for when it died while driving on the freeway at 70mph. It also had trouble starting and was indeed making a noise. As you said it does it intermittently. They replaced the intake camshaft solenoid valve and said it was good to go. Will, it started acting up again - trying to die while driving and running crappy. Yesterday, I received a call from the service [non-permissible content removed]'t manager stating that they found "dirt" in the oil. I just about flipped as the car only has less than 2500 miles on it. They had taken it on an "extensive road test" to see if it would happen to them but nothing. When they started it up yesterday, it made a horrible noise so they finally checked the oil and found debris in the oil. I just picked it up this afternoon to find that they removed and cleaned the actuator (why not replace with a new one?) and changed the oil and filter.
    The service manager has been in contact with Chevy's Engineering about the problem and Chevy stated that they will have new software for the computer soon.
    My problem is: If there is debris in the oil, doesn't it cause internal damage to the engine? I may be a dumb girl but I know that if something is dirty and you keep running it dirty, it will eventually do damage. I was told not to worry as no damage will be done to the internal engine. What are your opinions?
    Also, I hope that the mileage improves. It gets nothing like it's rated at. The best on the road has been 24.7mpg and round town on an average of about 14mpg. I should have kept my '98 Blazer! I just thought that having a 4cyl. would be great on gas - WRONG!!
  • arveejayarveejay Posts: 9
    Sumr616, you are not supposed to know that metal flakes floating around in your oil, getting in your bearings, and scratching and marring otherwise smooth surfaces is possible. When they tell you that those filings can't do damage, your supposed to smile and say, oh ok.
  • auntiep22auntiep22 Posts: 29
    Yeah, meanwhile your engine has substained internal damage and they just sit back and laugh because as a girl you don't know anything! Thanks!
  • onefunkaronefunkar Posts: 113
    gas mileage will improve with miles. dirty oil should be filtered out by oil filter so i wouldnt worry about that at this point. maybe they couldnt find any thing wrong so changing oil was the answer.
  • sumr616sumr616 Posts: 90
    Agreed. Girls aren't dumb. Pushovers are dumb. There is a HUGE difference. And honey, I'm no pushover. lol.

    Well, debris in your oil is definitely a problem. Hopefully there is little to no damage at this point though. All I can say is to have it all documented by warranty, no matter what. Most of the time, as long as it happens within warranty period, they'll still cover it after the warranty is up. Just make sure they document every single little thing. The copy that they turn in for the warranty usually varies slightly from the customer copy, more detailed info about the parts/work, etc. I always read the warranty copy and make sure that it shows the important information. In this case, make sure that it shows debris in oil, and see if they'll make a note of this being your first oil change, etc. They may or may not, not sure.
  • kdandme2kdandme2 Posts: 1
    We have a new 2011 Equinox with 1900 miles and it's now in the shop for the second time for same start up noise...sometimes it even dies!!! Dealership service shop says they don't know how to fix it...I contacted GM filed a complaint, received a case# and Field Mgr who spoke with dealership only to tell us there is nothing they (GM) can do either...we simply have to drive the equinox with the horrible start up noise until the car simply breaks down???!!! I've always bought Chevrolet...NEVER AGAIN!!!! I am seriously disappointed in the dealership--where has customer service gone??? And even more disappointed in GM!!! Since when did Americans quit backing the products they built? This is pathetic!!! I own my own business and I ALWAYS stand behind my products--customer satisfaction is priority!!! This new vehicle is a piece of crap and I will NOT drive it like this...Please help us and advise...I do not want to seek legal advise but I certainly will force the dealership & GM to do the right thing!!!!
  • sumr616sumr616 Posts: 90
    Refer them to GM Bulletin PIP4716a, as a starting point. Have they tried any kind of repair at all? If you begin reading this thread from the very beginning, somewhere along the way someone posted a copy of the bulletin, print it out and take it to the dealership service department. Make sure they listen to you, and read the bulletin. They may look up themselves, which is fine, and they may/may not complete the repair. GM has also issued a second bulletin, stating that the repair may not fix the problem, and that they are currently working on a fix. If they tell you this, it's ok. They have told a few others this, in the last few weeks, but there are also some dealers out there still trying the repair in the PIP476a bulletin.

    WHATEVER they say to you, make ABSOLUTELY SURE that they write up the service visit properly so that it will all be recorded/noted on your warranty. This will cover you later on down the road.

    The important part is just to have it noted on your warranty. Whenever a new fix comes out, you'll certainly hear about it on this forum (and other forums as well). The original repair was to replace the "cam phase actuators" and to check for debris in oil, however it has not worked on almost all cars that have gotten that repair done. Word is that GM is now thinking it's an issue with the software, so they are working on a software update. Stuff like that will just take time to work it's way through the system, but nobody knows for sure yet what's going on- GM is being pretty vague bout it right now. But I would absolutely makes sure they see that PIP4716a bulletin, let them try what they can/are able to, and remember they may or may not try the repair, but as long as a full write-up is done for your warranty, you should be okay for now. Good luck, check back here every few days.
  • jade62973jade62973 Posts: 24
    Hi all,

    Well, having gotten nowhere with GM I have now made a complaint with the BBB Auto Line division. I suggest to everyone still having problems and being told "there's nothing we can do." to just keep pushing the issue. Whether that means continuing to take your vehicles to the dealership (different dealer to perhaps get better perspective from other service men), filing a complaint with the BBB (after trying directly with GM) or hiring an attorney it is up to you but do not give up! Everyone has legitimate issues and GM needs to address them, not shrug them off because in many cases (mine included) they will if you let them. All this is a pain and very time consuming but important. We bought these vehicles with hard earned money and they should function correctly.....period! GM needs to stand by its customers who are supporting them with their patronage. I only speak for myself but I am feeling very pushed to the wayside by GM. Good luck all! Don't give up! :)
  • usrdmxusrdmx Posts: 3
    edited July 2011
    I purchased a used 2010 Equinox LTZ a couple of months ago and noticed some things I thought were a bit odd, but I'm not sure if that is they way they were designed to work or if I am indeed having some kind of problem that needs the dealers attention. I'm hoping to compare notes with other owners.
    #1 - The Memory Seat seems to have a mind of its own. There is no rhyme or reason as to when it decides to adjust automatically to the driver. My wife will exit the car and the seat will go full back (as it is programmed to do). I'll enter the car and the seat will not move forward or sometimes it will move to my wifes position. I will exit the car and the next seat adjustment will go back to my wife's setting. I thought it would return to the last drivers setting automatically.
    #2 - The Climate Control must be manually engaged (hit the Auto button) each time the car is re-started. My thinking is.....if it's Auto Climate Controlled, why should I have to turn it on everytime I use the car. My other car stays at its last setting so I don't have to fiddle with it unless I want to change the tempuature or another setting.
    3# - When I travel the interstate highway where I live, the transmission shifts @ the slightest hint of an incline in the road. Our highway is relatively flat, but if the road rises slightly, the transmission shifts to 5th gear until it flattens again. It seems like the shift points are too close together between 5th and 6th.
    Has anyone else noticed this and thanks for your response.
  • sumr616sumr616 Posts: 90
    Don't have memory seats, but read through the manual- is your wife's setting #1? Not sure, but maybe it somehow resets to #1 automatically? Maybe you can change that setting through the "infotainment center?"

    For #2- I don't have "auto" climate. Do you mean you set the temp, and it adjusts periodically to maintain that temp? I don't have that AC settings stay the same all the time. Every once in a while I do notice that I have to push the recycle button again, but it's like, once a month that it resets to the other and I'll have to repress the recycle air button. If you have "auto climate" then you might also be able to change that through the infotainment center- just like how you change whether or not you want the doors to unlock automatically when put into park...

    Haven't experienced #3 either.
  • mcgermmcgerm Posts: 21
    #3 is an easy one to explain. It is simply a 6 speed automatic 5th and 6th are very close together as you have noticed. This is normal.

    I am having other drive train concerns so I did a lot of reading online about the engines and transmission this past weekend. I least from that I am able to answer your concern... my concern is still a mystery.
  • usrdmxusrdmx Posts: 3
    Thanks for your reply. It's not the temp that needs re-adjusting. There is a button on the dash that turns the Auto Climate Ctrl on & off. Whenever you shut the vehicle down and start it again it resets the Ctrl (turns it off) and you have to push the "Auto" button again to engage the Climate Ctrl. You would think it would always go back to the last setting (ON). My thought is, if you have Automatic Climate Ctrl, you shouldn't have to do anything other than adjust the temp. If I had it ON today, then chances are I'll want it ON tomorrow and the next day.
    Thanks for the tip. I will check the manual again and look to the Ctrl / Info Center for answers.
    You have a good point on the seat. I'll check that too. And she is #1....just ask her.
  • usrdmxusrdmx Posts: 3
    Good luck resolving your problem. I apprciate the reply. At least I know there's no trouble and I'll just live with it It seems to be a good vehicle. Just need to get used to it. The wife likes it a lot. That's important 8-&
  • lazy_boneslazy_bones Posts: 27
    My "Auto" comes up in "Auto" every time I re-start the car - I don't have to push the button at all.
  • We did a lot of research on the best car for our family and decided on the Equinox because of the price, space, and gas mileage.

    One week later, we were on the way to my daughter's birthday party when the engine light came on. On Star ran a diagnostic and said we needed to take it in within 24 hours. The service department at Chevy said the power to the engine and transmission was off and the computer was reset. We were concerned that this happened after one week of owning the car.

    Two weeks later, we were driving down the street and the car died in the middle of the road. I had my infant and 3-year-old in the car and was thankful we we were not on the highway. I restarted the car and then it died in the driveway. It was towed away and is at the shop now. They are not sure what is wrong but the check engine light is on again.

    The dealer would not give us a rental because it was towed on Saturday night and the enterprise is closed on Sunday. We asked if we could bill them and they said we could try GM but they didn't know if they'd pay.

    We are very, very frustrated that the car is 29 days old, has 900 miles, and has been in the shop twice. My wife doesn't want to drive our children around in the car for fear it will die on the highway with two small kids in carseats.

    Obviously, this seems like a bad omen for the car and we have the feeling there will be continuing problems on this possible lemon. We will never buy a Chevrolet again.
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