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There are nearly a dozen active threads about tech shortages and compensation. For all of that and older discussions its safe to say that the majority of the shop owners either don't have a clue how to work through the current trends of shrinking numbers of qualified techs or else they just have no interest in being part of the solution.
https://www.automotivemanagementnetwork.com/forums/topic/is-a-50-hour-tech-worth-75000/page/2/
I was a tech from 1983 to 2003 and always a drivability diagnostic and electrical specialist. 2004 until 2016 I was in management and then decided to go back to my true love, diagnostics. I took a job in a small tire store chain because they hired me. I averaged $1100 a week doing maintenance, brakes, chassis and I was their diagnostic specialist, but there was very little diagnostic work there. I finally got a job in a Mazda dealership for the purpose of becoming their go to diagnostic tech. They are training me and I am already their top guy for difficult issues. I now average $800 a week, about 10% more than I made 25 years ago 1992. I would make much more to stay a brake pad changer in a tire store, unfortunately I find that just to boring to do.
When I diagnose difficult wiring problems, intermittent drivability issues, ect., the kind of repairs that save us from lawsuits, CSI disasters and buybacks, my boss is lucky to get enough time out of Mazda to make my flat rate pay to actual time come out to minimum wage. I enjoy this work and fortunately am in a position in life where I can take the hit sometimes. The thing is that while I’m doing this the other techs that are making 45-55 hours a week and are vocally glad I’m there so they don’t get stuck with this work. There is zero incentive to gain my diagnostic ability by techs that will be financially punished for doing so. Manufacturers pay so little warranty time now that the best a tech can hope is, with practice, to break even after a few attempts. (I just got paid 0.6 hours to diagnose a poorly functioning parking brake, and replace and bleed a left rear caliper)
Much more is covered under warranty, (we are getting ready to put free ball joints on THIRTEEN year old cars). Maintenance intervals keep lengthening. Cars don’t break like they used to. These realities are the reasons we have survived this long with the dwindling talent available.
Now manufacturers have changed all sales departments to unit volume incentive so service departments are being depended on more to provide profit to the dealership while maintaining perfect CSI against surveys that are not designed to register customer satisfaction but force dealers to provide more services. That means the business plans for service have had to lower the percentage of tech cost per hour to make gross profit. The system is close to collapse.
It has taken a long time and a lot of small changes to get here. There is no one answer. The solution will take a lot of small changes. Someone better start making those changes or manufacturers are going to have no one to do all the warranty work they sponsor to stay out of court.
In this way, such a business is operated in a way that benefits everyone, rather than as a lottery, where a few people get the big payoff and everyone else gets a $5 payoff.
http://www.easternflorida.edu/academics/degrees-certifications/postsecondary-adult-vocational-certificate/automotive-service-technology.cfm
For example..
Automotive Technician - $2,000 Signing Bonus
Are You Tired?
We are looking for self-motivated technicians looking to just come to work, turn hours, and go home knowing they made their time for the day. No nonsense, no favoritism, and more than enough work to go around. We offer competitive compensation packages, continuous paid training and the best team of fun and supportive co-workers in the industry.
No games, no tricks, just honest dispatching and a level playing field for everyone to make hours. 60% customer pay to 40% warranty. Air conditioned shops, very large parts inventory with local distributors to get parts quick. Each technician has their own diagnostic tool and computer so there is no waiting to do diagnosis.
What is the catch? There is no catch. We understand that being a technician is a complicated job. We try to make the best environment possible to help you be as efficient and as possible.
https://www.monster.com/jobs/q-automotive-technician-jobs.aspx
"A few years ago, the war for talent was waged between shops. Talent could be lured from one shop to another for a few dollars more per hour. You don’t see that happening now."
And then just a few paragraphs down, it says:
"Maybe the better question is: What does today’s talent find objectionable about our industry? Poor working conditions? I don’t think so. Work isn’t rewarding? Probably not. Low wages? Yes, that’s it!
It’s time for shop owners to adjust the wages they pay to a level that makes a career in our industry appealing. "
an unhappy technician if he knew of any shops that needed a good tech. He did know of one, he provided the information and the unhappy tech got hired! He packed up his tools and left but not before telling one of his co-workers who had provided the suggestion to him.
Guess what one of my topics was in the next newsletter I sent out!
BTW, the guy who got his new job loved the change and became as I understand it a long term valued employee!
http://www.autonews.com/article/20170710/RETAIL05/170719999/1137
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S
https://www.clickondetroit.com/news/buff-whelan-chevrolet-dealership-fire-30-vehicles-burned-service-center-destroyed
Here is where that story stands now.
http://www.al.com/news/index.ssf/2017/07/third_man_dies_of_injuries_fro.html
Here is a video of the event. Read and consider the comments from the "community".
https://www.liveleak.com/view?i=e1e_1500756778
https://forums.edmunds.com/discussion/46578/general/x/looking-for-strategic-partner-in-hi-tech-automotive-initiative#latest
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2015 Subaru Outback 3.6R / 2014 MINI Countryman S ALL4
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S
I was busy with other projects this morning which is why I hadn't put any time towards commenting on that post. The best I probably could have done is told them I don't believe that what they were asking for can be done to the level that they were hoping for. This Wikipedia post has something to do with their "tool".
https://en.wikipedia.org/wiki/ELM327
Predicting breakdowns, if I'm reading correctly, I don't believe is possible. At least not reliably or consistently. It would have to be a specific failure that has signals beforehand which don't set off a dummy light in the car and don't affect drivability. How many could there possibly be?
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S
We already predict the weather and people still get wet.
The better implementation would be a messaging bus. The physical implementation would just be 2 wires running the length of the wiring harness; not point to point. Any sensor anywhere on the vehicle can post messages ("Produce") to the bus. Devices that wants messages from a given sensor subscribe to that sensor's messages ("Consume"). Two examples from the IT world are Kafka (https://kafka.apache.org/) and OpenDXL (https://github.com/opendxl). A Kafka-type bus would probably be better for automotive use (check the Powered By link for companies using it).
The bus approach also allows for correlated events; i.e. one ASIC can consume events from all wheel sensors to produce a single event that is consumed by the ABS & Traction Control units.
First the aftermarket software is going to rely totally on the factory hardware and software, so it's not going to detect anything that isn't already being measured. Meanwhile the number of things that could possibly go wrong while arguably a finite set needs to be recognized as not being a closed group. It's easy to look at a given circuit failure, for example a wire for one particular sensor and say that the wire could fail by going open, grounding, or develop high resistance and think that amounts to three total failures. What isn't being taken into account is one more piece of information and that is where did that wire fail on top of how and now you could look at the number of locations for that in the same way that you could consider the half life of a radioactive element. Without "where" in the diagnostics you don't have the answer yet and there is no way for any software or computer to do that without additional wiring and software that would only serve to make the harnesses and software vastly more complex than they already are. If you could calculate that number of possible failures for one wire that would be a pretty good trick. To make a self diagnosing car you would have to multiply that by the number of wires in the car.
http://science.donntu.edu.ua/ks/novikov/library/files/3.pdf
With the CAN differential data bus http://standards.sae.org/j2284/3_200203/ for OBDII cars and this one
http://www.sae.org/misc/pdfs/J1939.pdf for trucks and heavy equipment. Bus designs have to be robust and as much as possible fault tolerant. Some systems can have half of the bus become corrupted and yet the modules on the bus can still communicate on the operational half. In practice when performing diagnostics I can take my PICO scope and record the serial data and then have the scope decode the data stream for comparison. So let's say I find a discrepancy in the data between the two halves of the bus. Does that mean that is a problem if the fault tolerance of the system filtered it out? I have a 2008 Nissan Frontier to diagnose today. It is a no start, won't crank, with a loss of communication with the ABS, SIR and PCM modules. It is setting a C1735 Ignition signal in the BCM, which means that while the BCM sees battery power on pins 57, 70, and ignition switch power on pins 11 and 38 a module on the data bus is reporting that the ignition signal is missing. The code does not tell you which module is reporting the loss of the signal. Modules that are missing from the data bus cannot of course send that information to the BCM for it's software to make that decision.
I have already planned the diagnostic routine for this car. The reality of the situation is the limits of the technology prevent engineers from being able to write a trouble tree to guide a technician through the diagnostics. There are just too many variables when there is a loss of communication so it is up to the tech to have the training, tools and skills to do the job. If you look up and attempt to follow the trouble tree in service information it concentrates on just the BCM's point of view and attempting to follow it would have a technician replace the BCM and if that didn't fix the car the wiring harness. If that doesn't fix it how much do you want to bet that the tech would be blamed for not being competent even though that is what the trouble tree would direct him/her to do?
BTW this car is a perfect example of what has been misunderstood about the work that automotive techs have to really be able to do in order to master their trade. This is the only one of these I am likely to ever see and the only chance that I have to get it right the first time. The information collected on this repair is unlikely to have any relevance to another car. How much work do you think a team of engineers should put towards building a system that is more likely to not be needed than needed? (rem. if it was even possible)
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S
Turns out I didn't get to the Nissan yesterday. I had to hit the road for two mobile visits and then figured out a different no-start on a Jeep Grand Cherokee when I got back home.
Here are the notes for where this is at. With some editing this will end up on the repair order.
No Start/won't crank with a loss of communication with the PCM, ABS, TCM, SRS and NATS modules.
The IPC, BCM and IPDM will communicate.
Wipers and washers inoperative. The drivers window does not work, the rest do.
Code C1735 setting in the BCM. Confirmed all of the powers and grounds for the BCM but research revealed that a loss of ignition power
to another module on the BUS can result in the BCM generating that code.
Found the PCM was unable to command the ECM relay at ignition on in the IPDM. Testing revealed that the circuit between the PCM and the IPDM was open. Testing and inspection revealed that a wiring harness has a connector that was mis-installed in the power distribution center causing the circuit to not be connected to the IPDM. The connector physically matches one of the connectors that go directly into the IPDM making it possible for that error to have occurred. Correcting this problem restored PCM operation.
With the harness routed correctly the IPDM now could turn on the ECM relay, but found a number of unpowered fuses. 38,47,48,49,50,51,54,55, which all get power from the ignition relay. The ignition relay get's power from the ignition switch and is grounded internally inside the IPDM.
Testing proved that the IPDM ground circuit for the ignition relay is open. Jumping the IPDM ground circuit resulted in power being sent to the dead fuses but still didn't restore full communication. However the fuse for the transmission control module failed immediately on power up for which the cause will still needs to be determined.
With powers restored to the system, the ABS, SRS, NATS are still not communicating. Testing revealed that the BCM is still setting code C1735. It is unknown at this time if the replacement of the IPDM will eliminate that code but with it setting the BCM is not sending the digital wake-up call message on the high speed CAN network to command the missing modules to turn on. (this is done with digital communication) Replacement of the BCM will be required if that problem persists after replacing the IPDM.
Further diagnostics will be required for the transmission control circuit fuse failing and any other problems not yet observed that won't be able to be detected until after full communication and operation is achieved.
So that is where that car stands at the moment. I'll be providing an estimate today that will cover the diagnostics up to this point including the replacement of the IPDM and if necessary the BCM which has to be programmed. I'll either have to rent a Console III or invest in Nissan's KERS software to perform the programming. It's either that or sublet the programming to the dealer. (FWIW. That's about $300 either way)
Once that is done as mentioned then the diagnostics will continue with proving why the fuse is blowing for the transmission control module which is part of the valve body assembly inside the transmission. Then a status check will need to be made at that point to see what is working and what all else needs to then be figured out. No doubt some will be wondering what caused all of this. I don't know the vehicle's history other than it came through the auction. I have seen vehicles that were struck by lightning suffer multiple failures. If that is what happened here there may still be a lot of work yet to be done. But anyway, the reality is that it doesn't matter what happened as far as repairing it is concerned. You just have to start working and keep going until it is complete and working correctly again or simply scrap it.
2021 Kia Soul LX 6-speed stick
FWIW. The original "owner" did exactly that, bailed on the car. The current owner thought he could get it to work and succeeded in adding problems to the car instead of working towards solving it. In it's present condition it is not an exaggeration to state that there are less than 100 people in the country (professional techs or otherwise) that can figure it out and get it fully operational again. Even then, half of them would likely need assistance from a second or third person, IT IS THAT COMPLICATED . This is a ten year old car. Just wait until today's cars get to be that old and every time one develops an issue and someone simply disposes of it, that will work out to contributing to even fewer people who can fix it.
Mine: 1995 318ti Club Sport; 2020 C43; 2021 Sahara 4xe 1996 Speed Triple Challenge Cup Replica Wife's: 2015 X1 xDrive28i Son's: 2009 328i; 2018 330i xDrive
However, I would think some inflation and cost of living is regional. A Tech in San Diego would need to make more money than one in Pahrump, NV, for example. So maybe all the older cars will end up in cheaper cost of living areas, including Mexico.
The question of "bailing" is well-founded, if one considers the worst case scenario of multiple hours of labor + pricey little modules + farming out the re-programming+ crossing one's fingers..
Pulled the valve cover and don't see any issues. Was thinking maybe a stuck exhaust valve. Cranked it a bunch with coil disconnected and fuel pump off so I could watch for anything funky, but nothing apparent. I'd REALLY hate to run it with the cover off because I don't want to make that kind of mess in my engine compartment. Ran out of time last night, so that is where I left off. Next I will likely button it back up, change the oil because I'm not even sure if the previous owner put in the right type, and run it while pulling each wire.
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S
On the way home that evening, it was pushing 210 at times. When I was in my garage idling yesterday, it got up to 190-195 before I shut it down. That was maybe 10 minutes of idling with the electric fan off.
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S
Speaking of which, have you tried "water wetter"?
Has this block ever been thoroughly flushed? Sometimes on old engines the water galleys can deteriorate.
However, for me, where my car-working experience is zilch, I just don't have the time in life to have car(s) stuck in a garage. I'll stick to modern reliable automobiles.
Your experience has solidified my fear. I won't be buying any foolish early 80's Audi's
If using only the market value of a vehicle, that threshold is pretty low for a lot of vehicles that are really only one major repair away from the scrap yard.
I would hope that this does not devalue the quality and importance of your work. What you have done so far makes major inroads toward the possibility of repair, without an excessive investment of time or parts at this point. By laying it out as you have, the owner is in for some cost, but can pause and make a choice as to whether to get in deeper. Rather than guessing or dreaming, they have a fairly concrete decision in front of them... and you made this happen. That's valuable.
I have a bottle of the water wetter to put in. I'd venture a guess the block could stand to be flushed. I'm wondering if it is worth me sticking a hose in it to do a poor man's flush. I ain't pulling the engine unless it is absolutely necessary.
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S