Did you recently take on (or consider) a loan of 84 months or longer on a car purchase?
A reporter would like to speak with you about your experience; please reach out to PR@Edmunds.com by 7/25 for details.
A reporter would like to speak with you about your experience; please reach out to PR@Edmunds.com by 7/25 for details.
Options
Comments
Marlea W.
GM Customer Care
Marlea W.
GM Customer Care
I am truly sorry for this! Please contact us again at socialmedia@gm.com ATTN: Patsy, and I will be sure to look into this further on our end. Also, since there was an accident, can you please provide the date of the incident including your VIN, the current mileage, contact information and what dealership the vehicle is currently at? I look forward to your response!
Patsy G
GM Customer Care
Amber N.
GM Customer Care
As for the Stabilitrak issue, no codes showed on the computer, so Classic Chevrolet kindly (no sarcasm intended) did not charge me for the diagnostic. I will continue to update this post if/when the problem escalates or is resolved, hope this info helps.
Amber N.
GM Customer Care
I drove it today about 10 miles and no problems. I will report later if it reoccurs.
Also 2 months ago I had problem with the security light coming on and my car would not start ,until I kept turning the key then it would start, each day it kept getting worse, so I had a non GM service station look at it and they suggested putting in a new ignition switch, that solved the problem, but with all the ignition switch recalls, there was none for the Traverse.
MODERATOR /ADMINISTRATOR
Find me at kirstie_h@edmunds.com - or send a private message by clicking on my name.
2015 Kia Soul, 2021 Subaru Forester (kirstie_h), 2024 GMC Sierra 1500 (mr. kirstie_h)
Review your vehicle
Are there any specific driving conditions where you notice this happens? If this matter persists you may want to stop into your local Chevrolet dealership for an inspection. We'll gladly contact your dealership and work towards a resolution if interested. Just message us your VIN, full contact information, mileage, and preferred dealership. We can also be reached via email at socialmedia@gm.com. Happy holidays and we hope to hear from you soon.
Thank you,
Amber N.
GM Customer Care
Amber N.
GM Customer Care
I called the dealer that we purchased it from and they claim the have not heard about this issue. Maybe corporate is not telling them about this issue which is all over the internet in different group with people having the same issue.
Hopefully it will not take a death or serious injury to get this listed as a recall.
At least the engine stays running and allows you to limp to the side of the road instead of stalling in the middle of the road and creating serious safety issue.
bob
Purchased this vehicle new and she loves it. I'm not into spending thousands on repairs that show back up time and again. 3 strikes and we'll be trading.
Yes, it had the message that you stated. I don't know what that goo was that I found but I know it's not susposed to be there. Maybe we got lucky. Will keep forum posted.
Bob
Let me add I took it to Chevrolet to have done (takes about 30min) and they never got to it. Dropped it off at 730 am and picked it back up at 4pm. Then come to find out they never even got the part I told them I wanted replaced which I made the appointment 2 days prior. Frustrated with Chevy. Thinking about selling my traverse and buying a different car. They wanted to diagnose themselves and charge me extra when I told them NO DONT DIAGNOSE. FIX WHAT I TOLD YOU TO FIX. I KNOW WHAT I WANT DONE. They tried that throttle body crap and I told them I wasn't paying to have that fixed when it hasn't been a success for anyone else.
GM - THIS IS A HUGE SAFETY ISSUE. YOU ARE GOING TO GET SUED (AGAIN) BECAUSE SOMEONE IS EVENTUALLY GOING TO GET KILLED BY THIS DEFECT.
The car has gone to the dealership today and we are awaiting the diagnosis. I will not accept the throttle body repair as being sound since it doesn't seem to have permanently resolved the issue for many others. GM has to know what is wrong with this stabilitrac system... they just don't seem to be stepping up like they were happy to do when they took my money 2 and a half years ago. Sadly, we love the Traverse and have had no other issues at all, however, if GM don't fix this issue permanently the car will be sold and my next car will not be a GM. The GM products with this issue are a major safety hazard.
I will update after my conversations with the dealership. If they try to charge me for anything I will have to take it up with Chevy and GM corporate.
We'll definitely look out for your email, hulin. We recognize this was a frightening situation, and we're glad to hear your daughter and grandchildren are safe. If you'd like to send us your VIN and email address via private message on the forum we'll gladly look more into your concern.
Thank you
Amber N.
GM Customer Care
Thank you
Amber N.
GM Customer Care
Amber N.
GM Customer Care