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Few examples:
-customer freaked out because she caught a nail in her tire in her new car and thought she bought a bad car, coming into the dealership balling her eyes out requesting a full refund.
-customer refused to take a new economy car we had in stock because the model badge was missing (was never attached to the trunk lid at the factory). Relax guy, you're buying an economy car, not a collectible LaFerrari, we can have a badge affixed by the time you do your paperwork
-customer buying a used out of warranty 6 year old car and then calling a year later complaining that her air conditioning stopped working (it worked a year before when she bought it according to her)
-customer writing a horrible review about me after I told him I can't switch him out of his SUV with accident history, body damage and major negative equity into a cheaper car AND lowering his payment by 50%. He said I embarassed him in front of other customers, in front of my coworkers, and made him feel like dirt because I refused to "help him out". I clearly presented the numbers in front of him and explained why it wasn't possible.
-customer taking the used car dealer I managed to small claims court and suing for $25k over a $5k car he bought 2 years before because it had an initial sensor issue (that was fixed by us promptly after the purchase). Car was as-is, car was $5k, car was repaired. Customer "sold" the car privately to someone else for pennies on the dollar after we fixed it (probably showed a a fake purchase agreement in court to show a loss). Now he wanted money for loss of value of the car, emotional distress, punitive damages etc). I explained to the judge that we fixed the car even though we didn't legally have to because it was sold as is, and it wasn't our fault he chose to sell it at a loss afterwards if that's what happened. Afterwards I held up a bill of sale in court and asked the customer if it was his signatures where it read as is on the bill of sale. He said yes, and judge threw the case out for its ridiculousness.
On the flip side, I have a friend that does well for himself. He has no time for petty BS. He switches cars every 6 months to a year. He bought a late model Mercedes S Class from me at a dealer I worked at, and promptly went to Mercedes to do up to date maintenance himself on his own dime instead of grinding us for it. He also flipped a coin with the sales manager over whether he'll pay $3k difference with his trade in or whether the dealer would eat it. He lost, bought the car any ways and went on his way.
When he went to buy his new GMC Yukon Denali a few years ago, he didn't want to wait for a full detail and obsess over a spec of dirt or miniscule paint flaw in his new car like I see some customers do. He told the dealer to just pull the shipping protective plastic off the car and promptly drove to a car wash to get it fully cleaned and detailed in 30 minutes on his own dime instead of waiting several hours at the dealership.
I guess my point is that people who don't have much going on in their lives will make a huge deal out of every little thing. In contrast those who are busy with bigger and better things that matter to them have no time for petty issues.
2016 Audi A7 3.0T S Line, 2021 Subaru WRX
Well said. My thoughts exactly.
It's nice to "hear" some actual stories from those up close in the business.
I guess Isell is lost out there somewhere.
2025 Forester Limited, 2024 Subaru Legacy Sport
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Good true to life stories Boomer. What you say is true, busy people get on with life, people who have nothing better to do with their time find things they can complain about.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Your post about the stress and frustration associated with car sales and customers brings back nightmares to me when I sold cars. It was, perhaps, the most stressful job I ever had, and I ran schools year-round as a school principal with 1000+ students and 70 staff members. But nothing was harder on me than when I sold cars. Believe me on this - i’ve Posted hundreds of experiences from that time in my life right here on Edmunds! 16 hour days, 6 and sometimes 7 days a week depending on the time of the year.
2024 Genesis G90 Super-Charger
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
I think the only times I might have bugged service staff is when my first W212 had a rear rattle/pop noise I now know was a design flaw rather than a build issue, and juddery windshield wipers which plague the model as a whole (I ended up fixing that myself). I was never jerky, but I had no problem coming back over and over, and I think eyes would roll when I pulled up with my relatively minor problems.
...add one more X and you'll have to be over 21 to read it
2024 Genesis G90 Super-Charger
2017 Cadillac ATS Performance Premium 3.6
I think RB mentioned he was "on the border" as far as his case going either way to actually have the charges reduced or kept as charged. He's right.
I guess there's no evidence of the arresting officer having "Mirandized" my friend, on either the Police Dash Cam nor the recorder on the Policeman's uniform. My friend said he wasn't told his rights, and the police can't come up with any proof that they did.
Prosecutor offered to reduce the charges to operating a vehicle recklessly. But, my friend's attorney believes he can get the charges reduced to failure to stay in his lane (I'm sure my friend told me the correct terminology, but I don't remember it).
I guess it's a cat and mouse game at this point. If my friend wants to stop all the legal charges and get this over quickly, he can plead to the reckless charge. But, that really "dings" him on insurance rates.
He's inclined to "pay the lawyer" and get the charges reduced further as he feels he has a good shot.
At the very least, this has been a real eye opener for him, which is probably a good thing.
Then there was the guy who was arguing with another guy on the phone. The Defendant said, "I ought whip your *ss." The victim replied, "Well, why don't you come over to my place and whip my *ss if you're man enough!" The Defendant did just that so the victim filed an assault charge. I told the victim I was dismissing the case because of the Toyota Rule- "You asked for it- you got it!"
On the last traffic docket before Christmas I called all of the people charged with minor traffic infractions to the bench, made them pledge to drive carefully, then dismissed all the charges.
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
The voice over explained that traffic was so bad, accidents so common, everyone in Russia has a dash cam.
Hmmm... With the way things are going around here, perhaps I should consider investing in some companies that make dash cams!
If that is truly the case, I'd keep the computer offline since it is likely vulnerable to security issues.
2024 Genesis G90 Super-Charger
2024 Genesis G90 Super-Charger
I paid $2500 for the PC. I could replace it today with all the better upgrades for $1800 or less when on sale. It’s been trouble free for almost 9 years.
2024 Genesis G90 Super-Charger
I could have used you as my judge when I got my last speeding ticket. How old were you when Ronald Reagan was president?
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
I remember opting for the bigger 80 MB hard drive when I bought my first computer and, I think, 8 MB of RAM.
2025 Forester Limited, 2024 Subaru Legacy Sport
Just because they are going to stop making parts for your computer, doesn't mean you can't get them or an equivalent.
2017 Cadillac ATS Performance Premium 3.6
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
My employees tell me that they felt it here (about 300 miles north), but I did not (was driving at the time). I was surprised by the amount of damage caused in Anchorage, though, which was right at the epicenter. 7.0 is a reasonably large quake, but typically is not big enough to cause significant infrastructure damage.
This one, though, proved somewhat unique:
(image from Anchorage Daily News)
Probably the most significant issue is damage to the water and gas line infrastructure.
2017 Cadillac ATS Performance Premium 3.6
My first was an XT-10. I put a MONSTER 10MB hard drive in it, which was a double-din 5.25" piece of hardware (e.g., it took the equivalent space of two desktop DVD-ROM bays). I don't even remember how much RAM it had - maybe 256 kilobytes?
2021 VW Arteon SEL 4-motion, 2018 VW Passat SE w/tech, 2016 Audi Q5 Premium Plus w/tech
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
Is sales tax charged on doc fees and registration fees at the dealer? Got to admit I never gave it much thought and I never noticed it being charged at the DMV when you register a used car.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
The registration costs are a government fee and are not subject to sales tax. That's the advice we give folks in the lease threads - pay the registration costs up front, so as not to subject them to sales tax.
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
How is that guy going to get his car out of there? He's on the road to no where!
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
On the other hand, if you lease a car here in Texas, you pay sales tax on the entire purchase amount. Ouch!
https://en.wikipedia.org/wiki/1964_Alaska_earthquake
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
Your computer stats sound like a very competent machine. Is it connected to the internet? I'm not
clear about that.
You've updated it to Windows 10. As long as it keeps doing the regular Tuesday release auto updates, you should be good.
What are you using for antivirus, antimalware? If nothing, is Windows Defender turned on and working properly. It's good.
2014 Malibu 2LT, 2015 Cruze 2LT,
Heck, we had a 7.9 up here in Fairbanks in November 2002 (Denali Fault Quake, I think it was called), and even that was substantially more powerful than this. For the most part, it caused only minor damage, though it did sever several roads the crossed the fault line (e.g., if you wanted to get into or out of Alaska by land, you were SOL for a while).
I think that much of the damage is just due to proximity to Anchorage and location of the quake. It was deep and near, which means that the direction of the shock wave was mostly upward near Anchorage, so the jostling was more severe than had it been rolling across the landscape instead.