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I have seen this before and it is the start of the trip into oblivion for Sears....now they don't even plan for repeat business because they are just trying to scrape through for as long as they can.
Target did the same in Canada. Bought about 150 Zellers stores and thought they would just move in and people would flock to their stores. Prices were high, stores didn't have much stock, stores were boring. After awhile they would advertise incredible sales but they would only have 2 in stock and most people went to the store for nothing. They lasted about 2 years and decided to get out before they lost even more $billions.
I hope you at least talk to BBB (though they don't do much it would be a start). There is no way you should be responsible for damaged food after that experience.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
True story - a bunch of years ago I was writing checks out and cam upon check # 666. I'm thinking this isn't a check you send to just anybody and I skipped over several non-candidates, giving them checks 667, 668, etc. Then I got to Comcast - we have a winner!
As far as the BBB, that would be a waste of my time and energy. The BBB deals with unscrupulous businesses. I don't see Sears as being unscrupulous.
After speaking with their delivery department (subcontracted to a south Asian company, which many companies do today) it was obvious that the left hand doesn't know what the right hand is doing. I talked to Sears service, and got the same impression. I called the Sears store in Boca Raton, and am told I have to call service or delivery - the run-around game. Once they've sold the appliance, they want nothing to do with you.
That's why Sears is in trouble and it is beyond their capabilities to fix the problem before their inevitable demise. Penney's is trying to dig themselves out of that same kind of hole - I hope they didn't wait until it was too late to reverse the trend that Montgomery Ward faced.
2024 Genesis G90 Super-Charger
Who knows? Maybe he would've put down a deposit on the spot.
2024 Genesis G90 Super-Charger
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
See what has happened to Sears? They subcontract everything now. That's the problem.
2024 Genesis G90 Super-Charger
2024 Genesis G90 Super-Charger
2024 Genesis G90 Super-Charger
At least I know my refrigerator is a Samsung. Bought it at Home Depot. Says Samsung right on it. We've had a pretty good run with Samsung lately: 2 TVs, the refrigerator and the washing machine.
And here I am still wary of Korean cars....
Fezo, I know what you mean about the VW. the other problem is, they are no longer cheap. Great interior. but guessing an AWD Golf wagon is going to run north of 30K?
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
If you remember, I bought a new freezer for my baseball field the same day you got bought your refrigerator. I went and looked at it the next morning and it had frost on the front between the doors. I thought, "Well, it's new so lets see what it's like tomorrow". The next day and the day after it was the same way. It looks like the door seals aren't, uh, sealing.
I took a picture and went to the place where I bought it and they said they would contact the company. That was three days ago and I haven't heard a peep. For a $4,000 freezer I had hoped they would respond a little quicker than that. Today I am going to stop and see if they will replace it. This should be good.
The only saving grace is that it is empty right now since the season hasn't started. Normally there would be a few thousand dollars worth of food in it.
2025 Forester Limited, 2024 Subaru Legacy Sport
And this is how rumors get started...
The Continental will ride on a stretched and widened version of the CD4 platform which underpins the current Fusion and MKZ. The Taurus will also use the same platform but as we know, that's very common. In fact, the E class' driven by some members here use the same platform as the previous C class and the new E will ride on the current C class' platform.
The Continental shown is pretty much production ready. It will use a new 3.0 L EcoBoost engine and is expected to use the trick RWD biased AWD system from the Focus RS.
Pricing has not been released but I would expect the top of the line unit to be in the $75K area.
NEW OPEN C.B.Q VERY GOOD TEAM PROFESSIONAL IN BODY WORK AND AUTO REPAIR (CHEAP/BEST/QUICK)
OIL CHANGE 19.99 PLUS TAXES
LABOR FOR AN HOUR 55 $
CHANGE TIERS AND BALANCE 40$ FOR THE 4 TIERS
HEAD GASKET SET REPLACEMENT FOR 4 CYLINDAR CAR 500$
WE ASLO HAS A LOT OF USED CAR FOR SALE WITH VERY GOOF PRICES STOP BY SEE WHAT WE HAVE
STOP TO SCHEDULED TO CHECK YOUR CAR OR CALL
2025 Toyota Crown Signia Hybrid, 2022 Ram 2500 Laramie 6.4 Hemi, 2007 Mazda MX-5 Miata PRHT
Until.........
A) The model I wanted would take two weeks to be delivered. Awright....not happy about it, but can live with it.
C) Obvioiusly, canceled the order after all that. But, because I got an extra % off by using my Sears Card (which had gathered dust for a long while), I charged it with the intent of paying off the first invoice. That is, until they charged me for a fridge that was never delivered and couldn't seem to get the amount erased from my invoice.
Finally got all that squared away. But, this was the last time I ended up buying anything...even when I needed a new mower/tractor. I used to buy Cratsman all the time. Not anymore.
Mike...about Lincoln sales.....they're up about 7% for the year the last I looked (through Feb, I think). Don't know if that's a result of the TV spots or people liking their products. But, they're definitely up.
Do you think Audi would have given me $1100 back for a $2300 repair bill if I didn't fight for it? Once Bell wanted $250 for a phone call I made, they said it was for 5 1/2 hours of time and it was all done by computers so they had to be right. I pointed out I would take them to the CRTC (FCC in US) and I could prove I was right. I told them my phone could only be on roaming for 30 minutes at most. They wiped out the bill.
We had a plumber who charged $1200 to do 2 hours work! I told the supervisor his company would appear on every consumer show and website I could reach. They reduced the bill to a more reasonable $700.
In some cases, like the phone bill it probably cost me more in my time to get my $250 back....but the principle is of most importance to me. I try to live my life being as honest and truthful as possible.....so when I am up against dishonest or even unethical companies or people I fight back....and usually get some satisfaction from it.
btw...it works in reverse too. I bought a smoke alarm about 8 months ago...Universal Alarm Company. Supposed to be guarranteed for 7 years. I call, explain the alarm goes off on it's own. Customer Service person says mail it in we'll send you out a new one. I say do you need a receipt (which I had) or do I need to quote a number? He said, no just mail it in, when we get it we'll send you a new one. I love companies like that....that's how I like to do business and that is how I like to be treated.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
They delivered and set it up the next day and removed the old one - which was a Kenmore BTW.
2025 Forester Limited, 2024 Subaru Legacy Sport
I've already put Circuit City out of business and had Best Buy on it's last legs until recently. Dick's Sporting Goods is next.
2025 Forester Limited, 2024 Subaru Legacy Sport
2017 Cadillac ATS Performance Premium 3.6
If by tomorrow night everything is working, I'll breathe easier. If this one goes out, I'll just have them credit the account for the purchase price and go shopping again.
The delivery guys also said the refrigerator was manufactured by LG.
Every time I pass a Sears store, I'll start thinking of this fiasco - so I will avoid all Sears stores in the future so as not to bring back this horror story!
2024 Genesis G90 Super-Charger
The stretched and widened CD4 may very well be called the CD6 for this and the next Taurus.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
I called Sears Customer Care twice yesterday and before I knew it, both times I was transferred to Delivery and Delivery transferred me to Repair and Repair transferred me back to Delivery. They disagreed as to who is responsible for correcting the problem.
It's the way Sears is set up to do business. The salesman you buy from is a Sears employee (I think). Everyone else you deal with are sub-contractors. Delivery is in South Asia. Everyone you talk to in that department really is not in direct communication with the rest of the company. They email info to the various warehouses. The warehouses load the trucks and route them. The drivers are not employed directly by Sears - it's another sub-contractor. All 4 trucks that came to my home did not have Sears painted anywhere on the vehicles. The drivers wore work shirts with a name on them, but not Sears.
So the entire company is disconnected from it's departments.
2024 Genesis G90 Super-Charger
Sears is more of a real estate play than anything else. The CEO has its department heads compete with one another for resources.
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
Lincoln is getting a ton of good press this week. They jumped the gun on the NY auto show and stole a lot of thunder, and have managed to keep the buzz going even with the host of other introductions. Lots of people are also glad to hear Lincoln is bringing back some more "names" back to the lineup (well, at least one). The Navigator won't be their sole named vehicle much longer.
2024 Genesis G90 Super-Charger
I forgot to mention the BMW dealer that was going to give us $2000 less than book value on my wife's trade-in. Said they could buy the same car at the bmw auction for their valuation.
Went to the Audi dealer, liked the A4 more, and saved $11000, less the $1300 for the clutch problem. BMW paid the price....don't mess with old geezers!
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Easy-Peezy!
So, tomorrow morning, they are delivering yet another new refrigerator - third one. We ought to take bets on whether or not this one will work.
They assured me they would test the new unit completely at the warehouse before delivering it to my house. Right!!!
This saga keeps getting stranger and stranger and my stress level is the highest it's ever been.
And now, for my "iPHONE SAGA"!
My brother called me this morning while I was in the car on Bluetooth, but could not answer him as I was on a call with Sears. So I called him back and we talked about his trip down here to see his Dad. He'll be here Friday afternoon, stay at a friend's house in Jupiter, then come back and spend a few more hours with Dad and then return to northern Florida Saturday afternoon.
He called me back while I was shopping and asked what I wanted - it seems that my phone had made a call to him "by itself". I did not call him. He didn't believe me, I am sure. Then it happened again. So I got home and turned off the phone then turned it on again 10 minutes later. I had some work to do on the computer and I hear a voice talking to me. I look down on my computer desk and my brother had been called by my phone again sitting alone, by itself on the left side of the desk. I am not crazy and there are no ghosts in this house or in my car (I hope).
So I called Apple Care. They did a diagnostic test on my phone using my WiFi. He said mostly everything checks out fine on the phone, but he said there is one "weird" rest result. He asked me if I made 178 phone calls yesterday and 121 phone calls today. I said, "...are you kidding - how can anyone make that many calls in one day..." So we are in the process of resetting my new iPhone with the hopes that this will solve the problem. Good Grief - my iPhone does it's own calling - has anyone ever heard of anything like that?
And my doctor wonders why my stress level is so high!
2024 Genesis G90 Super-Charger
http://www.cbc.ca/player/News/TV+Shows/Marketplace/ID/2646875365/
I have had an LG washer/dryer pair for 5 years and it has been great so far. I understand that laundry appliances are the best thing they make.
2017 Cadillac ATS Performance Premium 3.6
2024 Genesis G90 Super-Charger
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
If the washer/dryer combo goes, they replace it with a comparable unit. Same with oven and fridge and disposal and dishwasher. We replaced the fridge because it was needed.
I was always reading great things about Sears and Kenmore products. But that was 8-10 year ago. Obviously, things have changed. Who would ever thing it would be necessary to replace a new refrigerator three times for the same problem - lights.
This unit is cooling and posting fine except a bank or two of internal LED lights is not working. Yesterday, it was all the lights.
I am exhausted from making phone calls and fed up because I never can talk to the same person, no matter what department I call. I can talk to the Mgr. of the major appliance dept. at the store, but he tells me there is nothing he can do - I have to call delivery or repair or customer service myself. Customer service just transfers my call to someone else.
Not the kind of company I thought I was doing business with!
2024 Genesis G90 Super-Charger
Neighbors bought a front load washer and dryer about 6 years ago, from Sears, when they still offered some level of customer satisfaction.
The delivery date got changed 3 times.
Finally it arrived, and the washer door openned the wrong way. Why would the salesman not ask the customer which way they wanted the door to open?
They called customer service - could hardly understand the agent - and she said to just put the washer where the dryer was and switch them. My neighbor isn't going to take it all apart, and besides that wouldn't work because the vent and electric outlet would be in the wrong place.
After a few calls Sears sent someone out to move the door from one side to the other.
Some businesses don't deserve to be in business.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2013 LX 570 2016 LS 460
Our store was staffed with clean cut people who were trained to treat every customer in an upfront, professional manner. Our Store Manager demanded the store be "perfect". The floors gleamed, every light bulb had to be working and the displays had to be clean and sparkle. I was proud to tell people I worked for Sears.
I was the Automotive Service Manager. I had over 45 people working for me including five or six Service Managers. We did it all. Installed remanufactured engines, air conditioners, front end overhauls, brakes etc and we were always swamped. I remember one Saturday we installed 85 car batteries. It wasn't uncommon for us to do fifteen brake jobs on a Saturday. I would have twelve tire installers on Saturday. Three of them manning the latest model Coates tire machines We would destroy a top of the line Coates machine in eighteen months.
I had two full time muffler guys and, yes, we used torches.
That was then.....We were the Number One store on the West Coast!
A couple of years ago I decided to walk through my old store. The main store was depressing. Dirty inside, half the lights weren't working. The few employees looked apathetic. I asked one a question and he barely spoke English. The Auto Center looked like they do nothing now except maybe tires, batteries and a few brake jobs. It seriously looked like a ghost town. It used to bristle with energy. I loved putting in 12 hour days and I would go home happy.
A lot of this was brought on themselves. They tried to be everything to everyone. The good people left or were forced to retire early. It is no longer Sears. It is now something else. The energy is gone.
In the "old days" they would have paid for the spoiled food. I know I signed a lot of checks to keep our customers happy. Many were undeserved but we took core of things.
Competition is brutal now. Big Box stores (for the most part) didn't exist in those days nor did the internet.
I agree. It's sad but I doubt they will be around much longer.
Someone is comparing a used Bimmer to a Forester. Feel free to weigh in.