Sears delivered our new refrigerator this morning. 1 hour after they left, the lights inside the refrigerator went out. 10 minutes later, the refrigerator and the freezer stopped working. Everything is either melting or spoiling. Sears refused to send out a new unit for us to use. They took our old refrigerator with them when they left.
Yesterday, they were supposed to deliver the new fridge at 9:00 AM. They never showed and they never called me. I had to call them and they informed me the refrigerator they were supposed to deliver was damaged in shipping.
We have $450+ in food spoiling as we speak. Sears refuses to reimburse us for the spoiled food. They are supposed to deliver yet another unit tomorrow morning.
Last Friday, they attempted to deliver the first refrigerator, but that didn't happen either.
I now VOW to never set foot in a Sears Store for the rest of my life. They don't care about their customers, they could care less about the frustration a customer goes through. I've had it with Sears!
That is unbelievable! I hope you can write to a consumer advocate....local newspaper or TV station. I think it is time to get creative, go to the store and tell people looking at refrigerators about your experience. What can they do?
I have seen this before and it is the start of the trip into oblivion for Sears....now they don't even plan for repeat business because they are just trying to scrape through for as long as they can.
Target did the same in Canada. Bought about 150 Zellers stores and thought they would just move in and people would flock to their stores. Prices were high, stores didn't have much stock, stores were boring. After awhile they would advertise incredible sales but they would only have 2 in stock and most people went to the store for nothing. They lasted about 2 years and decided to get out before they lost even more $billions.
I hope you at least talk to BBB (though they don't do much it would be a start). There is no way you should be responsible for damaged food after that experience.
Always good to hear a Comcast mention for hideous service.
True story - a bunch of years ago I was writing checks out and cam upon check # 666. I'm thinking this isn't a check you send to just anybody and I skipped over several non-candidates, giving them checks 667, 668, etc. Then I got to Comcast - we have a winner!
2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
Driver, do you really think my going to Sears and telling shoppers in the appliance dept. about my terrible experiences is going to change anything? Sears is losing many millions of dollars every year. How long do you think that can be sustained?
As far as the BBB, that would be a waste of my time and energy. The BBB deals with unscrupulous businesses. I don't see Sears as being unscrupulous.
After speaking with their delivery department (subcontracted to a south Asian company, which many companies do today) it was obvious that the left hand doesn't know what the right hand is doing. I talked to Sears service, and got the same impression. I called the Sears store in Boca Raton, and am told I have to call service or delivery - the run-around game. Once they've sold the appliance, they want nothing to do with you.
That's why Sears is in trouble and it is beyond their capabilities to fix the problem before their inevitable demise. Penney's is trying to dig themselves out of that same kind of hole - I hope they didn't wait until it was too late to reverse the trend that Montgomery Ward faced.
Regardless whether it's a B6, RS4, or just an R32, the dealer is probably getting very few and likely pre sold all the ones they would be getting for the year. There's probably none available for test drives let alone to purchase. Keep in mind most sales people are looking to make a sale now, like today, or within a few weeks, couple months at most. A guy walking in to ask about a car that's sold out and will be sold out for the year is not an exciting prospect to most sales guys. Who knows, maybe you were the 10th guy in the door that day asking about it or wanting a test drive.
Maybe he was the 10th or the 100th, but as a salesman, his job is to provide the best service to every single customer. It shouldn't matter if he's the 1st or 10th that day.
Who knows? Maybe he would've put down a deposit on the spot.
ISELLHONDAS was a Sears manager in an earlier life and (probably) remembers, as I do, how highly respected Sears was "back in the day." The expression "solid as Sears" was common in Canada 30-40 years ago, even though it was known as Simpson-Sears back then.
Sad to watch things we used to trust go down the crap*er.
Ditto in Mexico. Sears had a very good reputation when I was growing up.
Driver, do you really think my going to Sears and telling shoppers in the appliance dept. about my terrible experiences is going to change anything? Sears is losing many millions of dollars every year. How long do you think that can be sustained?
As far as the BBB, that would be a waste of my time and energy. The BBB deals with unscrupulous businesses. I don't see Sears as being unscrupulous.
After speaking with their delivery department (subcontracted to a south Asian company, which many companies do today) it was obvious that the left hand doesn't know what the right hand is doing. I talked to Sears service, and got the same impression. I called the Sears store in Boca Raton, and am told I have to call service or delivery - the run-around game. Once they've sold the appliance, they want nothing to do with you.
That's why Sears is in trouble and it is beyond their capabilities to fix the problem before their inevitable demise. Penney's is trying to dig themselves out of that same kind of hole - I hope they didn't wait until it was too late to reverse the trend that Montgomery Ward faced.
We have a few locally owned independent appliance stores. Same brands and prices. You deal with the family. Never had a problem with stove, refrigerator or furnace/ac. Something to think about.
Driver, do you really think my going to Sears and telling shoppers in the appliance dept. about my terrible experiences is going to change anything? Sears is losing many millions of dollars every year. How long do you think that can be sustained?
As far as the BBB, that would be a waste of my time and energy. The BBB deals with unscrupulous businesses. I don't see Sears as being unscrupulous..
BBB is lame but I would pursue it other ways......but that's just me. Like I say, consumer advocates in the press or on TV - they are often looking for human interest stories the common man can identify with.....even if it is on a consumer complaint web-site. The way I see it, if I lost $450 worth of food, my goal would be to make them lose more than $450 in profit. I can be the nicest guy in the world....but, I'll try to find a way to get at least even........
Jayrider, when I knew we needed a new refrigerator, HHGregg, Best Buy, Brandsmart, etc. came to mind. But I was always of the mindset that if you need work done on your car or need new tires, brakes, etc., go to Sears Automotive. If you need a major appliance, you go to Sears. That is why I bought a Kenmore from Sears. Then I found out that Sears does not make their own appliances anymore. This one is an LG.
See what has happened to Sears? They subcontract everything now. That's the problem.
Driver, I sense a bit of vindictiveness in your comments. I never thought of you as the "...I'll get even..." kind of guy. You learn something new every day about people.
To my knowledge Sears never made the Kenmore brand. The latter wer made by Whirlpool then branded Kenmore by Sears. Still, they were a good product and truly backed by Sears.
Yes, the old Kenmores were always built by Whirlpool. They weren't Whirlpools with Kenmore stamped on them. They were specifically built for Sears. They still do some but now a Kenmore can be built by almost anybody.
2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
Yes, the old Kenmores were always built by Whirlpool. They weren't Whirlpools with Kenmore stamped on them. They were specifically built for Sears. They still do some but now a Kenmore can be built by almost anybody.
I did not know that when I bought the Kenmore. I thought it was the best for the money.
You and a million other people. It's a reasonably new practice.
At least I know my refrigerator is a Samsung. Bought it at Home Depot. Says Samsung right on it. We've had a pretty good run with Samsung lately: 2 TVs, the refrigerator and the washing machine.
And here I am still wary of Korean cars....
2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
It's kind of like car batteries. Who knows - that CarQuest, Die Hard and Costco battery may all have been made by Johnson Controls. Rumor has it that Exide used to make Die Hards for Sears but got caught selling old batteries as new. But you know how rumors go....
now that I think of it, I have gone Korean in a big way. an LG TV in the bedroom, Samsung WD, new LG fridge (love it) and of course a Hyundai. No complaints about any of them so far.
Fezo, I know what you mean about the VW. the other problem is, they are no longer cheap. Great interior. but guessing an AWD Golf wagon is going to run north of 30K?
If I'm going to spend that kind of coin for an AWD wagon I'm pretty sure I'm going with the Subaru merely on reliability. I like a lot of things about Volkswagen but utter dependability isn't one of them.
2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
Driver, do you really think my going to Sears and telling shoppers in the appliance dept. about my terrible experiences is going to change anything? Sears is losing many millions of dollars every year. How long do you think that can be sustained?
As far as the BBB, that would be a waste of my time and energy. The BBB deals with unscrupulous businesses. I don't see Sears as being unscrupulous.
After speaking with their delivery department (subcontracted to a south Asian company, which many companies do today) it was obvious that the left hand doesn't know what the right hand is doing. I talked to Sears service, and got the same impression. I called the Sears store in Boca Raton, and am told I have to call service or delivery - the run-around game. Once they've sold the appliance, they want nothing to do with you.
That's why Sears is in trouble and it is beyond their capabilities to fix the problem before their inevitable demise. Penney's is trying to dig themselves out of that same kind of hole - I hope they didn't wait until it was too late to reverse the trend that Montgomery Ward faced.
From the Misery Loves Company department -
If you remember, I bought a new freezer for my baseball field the same day you got bought your refrigerator. I went and looked at it the next morning and it had frost on the front between the doors. I thought, "Well, it's new so lets see what it's like tomorrow". The next day and the day after it was the same way. It looks like the door seals aren't, uh, sealing.
I took a picture and went to the place where I bought it and they said they would contact the company. That was three days ago and I haven't heard a peep. For a $4,000 freezer I had hoped they would respond a little quicker than that. Today I am going to stop and see if they will replace it. This should be good.
The only saving grace is that it is empty right now since the season hasn't started. Normally there would be a few thousand dollars worth of food in it.
Yeah, that is still very much an open question. This is a concept, on a platform that they have not yet released for production, before the cost accountants and product planners have had their say. The production version might be very different. By contrast, the Cadillac CT6 revealed yesterday is ready for production now.
I have a feeling the final product will look more like:
I understand it will be FWD and estimated cost by one site....$75K!
The new car will be based on the new Taurus platform so it is not surprising if it ends up looking like one. That is Lincoln's fatal flaw.
And this is how rumors get started...
The Continental will ride on a stretched and widened version of the CD4 platform which underpins the current Fusion and MKZ. The Taurus will also use the same platform but as we know, that's very common. In fact, the E class' driven by some members here use the same platform as the previous C class and the new E will ride on the current C class' platform.
The Continental shown is pretty much production ready. It will use a new 3.0 L EcoBoost engine and is expected to use the trick RWD biased AWD system from the Focus RS.
Pricing has not been released but I would expect the top of the line unit to be in the $75K area.
This is a Craigslist ad in Vermont. I think that I'll avoid this place. NEW OPEN C.B.Q VERY GOOD TEAM PROFESSIONAL IN BODY WORK AND AUTO REPAIR (CHEAP/BEST/QUICK) OIL CHANGE 19.99 PLUS TAXES LABOR FOR AN HOUR 55 $ CHANGE TIERS AND BALANCE 40$ FOR THE 4 TIERS HEAD GASKET SET REPLACEMENT FOR 4 CYLINDAR CAR 500$ WE ASLO HAS A LOT OF USED CAR FOR SALE WITH VERY GOOF PRICES STOP BY SEE WHAT WE HAVE STOP TO SCHEDULED TO CHECK YOUR CAR OR CALL
Sears? Still like their sales people who spent time with me on my last fridge purchase. It was a little more expensive than BB or Lowes. But, the sales guy helped me tremendously so I didn't mind buying there.
Until.........
A) The model I wanted would take two weeks to be delivered. Awright....not happy about it, but can live with it.
Delivery was scheduled, then re-scheduled, then re-scheduled again, for reasons I never knew
C) Obvioiusly, canceled the order after all that. But, because I got an extra % off by using my Sears Card (which had gathered dust for a long while), I charged it with the intent of paying off the first invoice. That is, until they charged me for a fridge that was never delivered and couldn't seem to get the amount erased from my invoice.
Finally got all that squared away. But, this was the last time I ended up buying anything...even when I needed a new mower/tractor. I used to buy Cratsman all the time. Not anymore.
Mike...about Lincoln sales.....they're up about 7% for the year the last I looked (through Feb, I think). Don't know if that's a result of the TV spots or people liking their products. But, they're definitely up.
Driver, I sense a bit of vindictiveness in your comments. I never thought of you as the "...I'll get even..." kind of guy. You learn something new every day about people.
Mike, you are a good judge of character. I am the easiest person in the world to get along with........until someone abuses me.
Do you think Audi would have given me $1100 back for a $2300 repair bill if I didn't fight for it? Once Bell wanted $250 for a phone call I made, they said it was for 5 1/2 hours of time and it was all done by computers so they had to be right. I pointed out I would take them to the CRTC (FCC in US) and I could prove I was right. I told them my phone could only be on roaming for 30 minutes at most. They wiped out the bill.
We had a plumber who charged $1200 to do 2 hours work! I told the supervisor his company would appear on every consumer show and website I could reach. They reduced the bill to a more reasonable $700.
In some cases, like the phone bill it probably cost me more in my time to get my $250 back....but the principle is of most importance to me. I try to live my life being as honest and truthful as possible.....so when I am up against dishonest or even unethical companies or people I fight back....and usually get some satisfaction from it.
btw...it works in reverse too. I bought a smoke alarm about 8 months ago...Universal Alarm Company. Supposed to be guarranteed for 7 years. I call, explain the alarm goes off on it's own. Customer Service person says mail it in we'll send you out a new one. I say do you need a receipt (which I had) or do I need to quote a number? He said, no just mail it in, when we get it we'll send you a new one. I love companies like that....that's how I like to do business and that is how I like to be treated.
Sears? Still like their sales people who spent time with me on my last fridge purchase. It was a little more expensive than BB or Lowes. But, the sales guy helped me tremendously so I didn't mind buying there.
Until.........
A) The model I wanted would take two weeks to be delivered. Awright....not happy about it, but can live with it.
Delivery was scheduled, then re-scheduled, then re-scheduled again, for reasons I never knew
C) Obvioiusly, canceled the order after all that. But, because I got an extra % off by using my Sears Card (which had gathered dust for a long while), I charged it with the intent of paying off the first invoice. That is, until they charged me for a fridge that was never delivered and couldn't seem to get the amount erased from my invoice.
Finally got all that squared away. But, this was the last time I ended up buying anything...even when I needed a new mower/tractor. I used to buy Cratsman all the time. Not anymore.
Mike...about Lincoln sales.....they're up about 7% for the year the last I looked (through Feb, I think). Don't know if that's a result of the TV spots or people liking their products. But, they're definitely up.
The last refrigerator we bought was from Lowes. I'm sure it depends on which sales person you happen to connect with. The guy who sold us the refrigerator was very knowledgeable and helpful.
They delivered and set it up the next day and removed the old one - which was a Kenmore BTW.
Driver, I sense a bit of vindictiveness in your comments. I never thought of you as the "...I'll get even..." kind of guy. You learn something new every day about people.
Mike, you are a good judge of character. I am the easiest person in the world to get along with........until someone abuses me.
Do you think Audi would have given me $1100 back for a $2300 repair bill if I didn't fight for it? Once Bell wanted $250 for a phone call I made, they said it was for 5 1/2 hours of time and it was all done by computers so they had to be right. I pointed out I would take them to the CRTC (FCC in US) and I could prove I was right. I told them my phone could only be on roaming for 30 minutes at most. They wiped out the bill.
We had a plumber who charged $1200 to do 2 hours work! I told the supervisor his company would appear on every consumer show and website I could reach. They reduced the bill to a more reasonable $700.
In some cases, like the phone bill it probably cost me more in my time to get my $250 back....but the principle is of most importance to me. I try to live my life being as honest and truthful as possible.....so when I am up against dishonest or even unethical companies or people I fight back....and usually get some satisfaction from it.
btw...it works in reverse too. I bought a smoke alarm about 8 months ago...Universal Alarm Company. Supposed to be guarranteed for 7 years. I call, explain the alarm goes off on it's own. Customer Service person says mail it in we'll send you out a new one. I say do you need a receipt (which I had) or do I need to quote a number? He said, no just mail it in, when we get it we'll send you a new one. I love companies like that....that's how I like to do business and that is how I like to be treated.
I wonder if we are related?
I've already put Circuit City out of business and had Best Buy on it's last legs until recently. Dick's Sporting Goods is next.
The Continental will ride on a stretched and widened version of the CD4 platform which underpins the current Fusion and MKZ. The Taurus will also use the same platform but as we know, that's very common.
The report that I based my comment upon called it the CD6 platform and stated it was new and not yet in production. The problem Lincoln has had for several years is that their vehicles are too easily seen by potential buyers as variants of existing Ford products. Perhaps we should wait to see the new Taurus before proclaiming this Lincoln as something awe-inspiring, especially if the Taurus undercuts it on price by 50% and looks similar.
Well, 3rd refrigerator got here 25 minutes ago. It is working now, but time will tell. My Diet Cokes froze in the other refrigerator overnight so I guess the unit started itself last night. But lights were not working.
If by tomorrow night everything is working, I'll breathe easier. If this one goes out, I'll just have them credit the account for the purchase price and go shopping again.
The delivery guys also said the refrigerator was manufactured by LG.
Every time I pass a Sears store, I'll start thinking of this fiasco - so I will avoid all Sears stores in the future so as not to bring back this horror story!
The Continental will ride on a stretched and widened version of the CD4 platform which underpins the current Fusion and MKZ. The Taurus will also use the same platform but as we know, that's very common.
The report that I based my comment upon called it the CD6 platform and stated it was new and not yet in production. The problem Lincoln has had for several years is that their vehicles are too easily seen by potential buyers as variants of existing Ford products. Perhaps we should wait to see the new Taurus before proclaiming this Lincoln as something awe-inspiring, especially if the Taurus undercuts it on price by 50% and looks similar.
My understanding is that there isn't a CD6 platform. The D6 which is often called the CD6 was just approved for engineering in the past 6 months and won't be used until the 2019 MKZ and MKT. The D6 is supposed to be able to handle FWD, RWD, or AWD as well as transverse and longitudinal engine placement.
The stretched and widened CD4 may very well be called the CD6 for this and the next Taurus.
My lg (bought last fall) has been great. Got at a local mom and pop store. Comparable price to HH Gregg. Their own delivery guys. First got a may tag which was too noisy. Called them up, no problem. Picked out the lg instead and they swapped it out no problem.
Stick, this is the first LG manufactured "anything" I've ever owned. I don't mind trying something new, and I have nothing against LG products. It's the way I was treated as a Sears customer that upset me! Sears Delivery is disconnected from the Sears Store and both are disconnected from Sears Repair and Sears Customer Service Dept.
I called Sears Customer Care twice yesterday and before I knew it, both times I was transferred to Delivery and Delivery transferred me to Repair and Repair transferred me back to Delivery. They disagreed as to who is responsible for correcting the problem.
It's the way Sears is set up to do business. The salesman you buy from is a Sears employee (I think). Everyone else you deal with are sub-contractors. Delivery is in South Asia. Everyone you talk to in that department really is not in direct communication with the rest of the company. They email info to the various warehouses. The warehouses load the trucks and route them. The drivers are not employed directly by Sears - it's another sub-contractor. All 4 trucks that came to my home did not have Sears painted anywhere on the vehicles. The drivers wore work shirts with a name on them, but not Sears.
So the entire company is disconnected from it's departments.
I have my eye on a Fisher & Paykel left swing bottom freezer frig. Of course with my luck the current side by side will last 20 more years.
Lincoln is getting a ton of good press this week. They jumped the gun on the NY auto show and stole a lot of thunder, and have managed to keep the buzz going even with the host of other introductions. Lots of people are also glad to hear Lincoln is bringing back some more "names" back to the lineup (well, at least one). The Navigator won't be their sole named vehicle much longer.
If the new Lincoln Continental ends up looking similar to the one that looked similar to the Bentley photo that was posted here, I'd definitely consider that car for my mext new car. It was even more beatiful than the Flying Spur. But I know Ford and they will end up with another look-like vehicle to one they already make,
Driver, I sense a bit of vindictiveness in your comments. I never thought of you as the "...I'll get even..." kind of guy. You learn something new every day about people.
Mike, you are a good judge of character. I am the easiest person in the world to get along with........until someone abuses me.
Do you think Audi would have given me $1100 back for a $2300 repair bill if I didn't fight for it? Once Bell wanted $250 for a phone call I made, they said it was for 5 1/2 hours of time and it was all done by computers so they had to be right. I pointed out I would take them to the CRTC (FCC in US) and I could prove I was right. I told them my phone could only be on roaming for 30 minutes at most. They wiped out the bill.
We had a plumber who charged $1200 to do 2 hours work! I told the supervisor his company would appear on every consumer show and website I could reach. They reduced the bill to a more reasonable $700.
In some cases, like the phone bill it probably cost me more in my time to get my $250 back....but the principle is of most importance to me. I try to live my life being as honest and truthful as possible.....so when I am up against dishonest or even unethical companies or people I fight back....and usually get some satisfaction from it.
btw...it works in reverse too. I bought a smoke alarm about 8 months ago...Universal Alarm Company. Supposed to be guarranteed for 7 years. I call, explain the alarm goes off on it's own. Customer Service person says mail it in we'll send you out a new one. I say do you need a receipt (which I had) or do I need to quote a number? He said, no just mail it in, when we get it we'll send you a new one. I love companies like that....that's how I like to do business and that is how I like to be treated.
I wonder if we are related?
I've already put Circuit City out of business and had Best Buy on it's last legs until recently. Dick's Sporting Goods is next.
I think we are related, companies usually go out of business or start to hurt badly when I get finished with them.
I forgot to mention the BMW dealer that was going to give us $2000 less than book value on my wife's trade-in. Said they could buy the same car at the bmw auction for their valuation.
Went to the Audi dealer, liked the A4 more, and saved $11000, less the $1300 for the clutch problem. BMW paid the price....don't mess with old geezers!
BMW replaced my $850 iPhone becasue their (alleged) BMW Connect cable fried the phone. No arguing, no questioning, no hassle. I gave them my receipt and and they wrote me a check.
Now for the latest in my "SEARS SAGA"! Half the LED lights in the refrigerator went out. Only one light is on in the fridge and one light in the freezer. You can't see what's on the lower shelves of the fridge and the upper shelves of the freezer. It is quite obvious that this model refrigerator has some serious manufacturing defects with LED lighting. The first fridge they delivered - all the lights went out. This one, only half the lights are on.
So, tomorrow morning, they are delivering yet another new refrigerator - third one. We ought to take bets on whether or not this one will work.
They assured me they would test the new unit completely at the warehouse before delivering it to my house. Right!!!
This saga keeps getting stranger and stranger and my stress level is the highest it's ever been.
And now, for my "iPHONE SAGA"!
My brother called me this morning while I was in the car on Bluetooth, but could not answer him as I was on a call with Sears. So I called him back and we talked about his trip down here to see his Dad. He'll be here Friday afternoon, stay at a friend's house in Jupiter, then come back and spend a few more hours with Dad and then return to northern Florida Saturday afternoon.
He called me back while I was shopping and asked what I wanted - it seems that my phone had made a call to him "by itself". I did not call him. He didn't believe me, I am sure. Then it happened again. So I got home and turned off the phone then turned it on again 10 minutes later. I had some work to do on the computer and I hear a voice talking to me. I look down on my computer desk and my brother had been called by my phone again sitting alone, by itself on the left side of the desk. I am not crazy and there are no ghosts in this house or in my car (I hope).
So I called Apple Care. They did a diagnostic test on my phone using my WiFi. He said mostly everything checks out fine on the phone, but he said there is one "weird" rest result. He asked me if I made 178 phone calls yesterday and 121 phone calls today. I said, "...are you kidding - how can anyone make that many calls in one day..." So we are in the process of resetting my new iPhone with the hopes that this will solve the problem. Good Grief - my iPhone does it's own calling - has anyone ever heard of anything like that?
And my doctor wonders why my stress level is so high!
I have had an LG washer/dryer pair for 5 years and it has been great so far. I understand that laundry appliances are the best thing they make.
I checked the site you listed and they have a recording that states, "...This content is unavailable." I am guessing that the site was served with some papers to have it removed for some reason. Check it yourself and let me know.
FWIW, in his condo my son has had an LG refrig. for about 6 yrs. (bought at BB) which has been very reliable, but maybe they are not as good lately.
I don't know much about LG or any major appliance because I have little, if any experience buying them. Our washer/dryer combo is 25 years old and is probably on its last legs. We have a contract for service for just about everything in our condo including lighting, exhaust fans, plumbing, all sppliances and our central air.
If the washer/dryer combo goes, they replace it with a comparable unit. Same with oven and fridge and disposal and dishwasher. We replaced the fridge because it was needed.
I was always reading great things about Sears and Kenmore products. But that was 8-10 year ago. Obviously, things have changed. Who would ever thing it would be necessary to replace a new refrigerator three times for the same problem - lights.
This unit is cooling and posting fine except a bank or two of internal LED lights is not working. Yesterday, it was all the lights.
I am exhausted from making phone calls and fed up because I never can talk to the same person, no matter what department I call. I can talk to the Mgr. of the major appliance dept. at the store, but he tells me there is nothing he can do - I have to call delivery or repair or customer service myself. Customer service just transfers my call to someone else.
Not the kind of company I thought I was doing business with!
To make a long story short; Neighbors bought a front load washer and dryer about 6 years ago, from Sears, when they still offered some level of customer satisfaction.
The delivery date got changed 3 times.
Finally it arrived, and the washer door openned the wrong way. Why would the salesman not ask the customer which way they wanted the door to open?
They called customer service - could hardly understand the agent - and she said to just put the washer where the dryer was and switch them. My neighbor isn't going to take it all apart, and besides that wouldn't work because the vent and electric outlet would be in the wrong place.
After a few calls Sears sent someone out to move the door from one side to the other.
Driver, I sense a bit of vindictiveness in your comments. I never thought of you as the "...I'll get even..." kind of guy. You learn something new every day about people.
Mike, you are a good judge of character. I am the easiest person in the world to get along with........until someone abuses me.
Do you think Audi would have given me $1100 back for a $2300 repair bill if I didn't fight for it? Once Bell wanted $250 for a phone call I made, they said it was for 5 1/2 hours of time and it was all done by computers so they had to be right. I pointed out I would take them to the CRTC (FCC in US) and I could prove I was right. I told them my phone could only be on roaming for 30 minutes at most. They wiped out the bill.
We had a plumber who charged $1200 to do 2 hours work! I told the supervisor his company would appear on every consumer show and website I could reach. They reduced the bill to a more reasonable $700.
In some cases, like the phone bill it probably cost me more in my time to get my $250 back....but the principle is of most importance to me. I try to live my life being as honest and truthful as possible.....so when I am up against dishonest or even unethical companies or people I fight back....and usually get some satisfaction from it.
btw...it works in reverse too. I bought a smoke alarm about 8 months ago...Universal Alarm Company. Supposed to be guarranteed for 7 years. I call, explain the alarm goes off on it's own. Customer Service person says mail it in we'll send you out a new one. I say do you need a receipt (which I had) or do I need to quote a number? He said, no just mail it in, when we get it we'll send you a new one. I love companies like that....that's how I like to do business and that is how I like to be treated.
I wonder if we are related?
I've already put Circuit City out of business and had Best Buy on it's last legs until recently. Dick's Sporting Goods is next.
Here is my guess about Mile's refrigerator. The units have various defects, get returned to the warehouse, prettied up a bit, then delivered to the next victim.
2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
Had a couple of front loaders and I didn't think you could switch the doors like a frig in most of them because they have a locking mechanism. My Boise setup was a bit of a pain because I didn't get extra long hoses and move the washer to the left of the dryer, plus the vent would have been a pain too. Usually use a clothes line anyway.
ISELLHONDAS was a Sears manager in an earlier life and (probably) remembers, as I do, how highly respected Sears was "back in the day." The expression "solid as Sears" was common in Canada 30-40 years ago, even though it was known as Simpson-Sears back then.
Sad to watch things we used to trust go down the crap*er.
Yes, I was a Division Manager when I was 24 years old. I believe the youngest one in the store.
Our store was staffed with clean cut people who were trained to treat every customer in an upfront, professional manner. Our Store Manager demanded the store be "perfect". The floors gleamed, every light bulb had to be working and the displays had to be clean and sparkle. I was proud to tell people I worked for Sears.
I was the Automotive Service Manager. I had over 45 people working for me including five or six Service Managers. We did it all. Installed remanufactured engines, air conditioners, front end overhauls, brakes etc and we were always swamped. I remember one Saturday we installed 85 car batteries. It wasn't uncommon for us to do fifteen brake jobs on a Saturday. I would have twelve tire installers on Saturday. Three of them manning the latest model Coates tire machines We would destroy a top of the line Coates machine in eighteen months.
I had two full time muffler guys and, yes, we used torches.
That was then.....We were the Number One store on the West Coast!
A couple of years ago I decided to walk through my old store. The main store was depressing. Dirty inside, half the lights weren't working. The few employees looked apathetic. I asked one a question and he barely spoke English. The Auto Center looked like they do nothing now except maybe tires, batteries and a few brake jobs. It seriously looked like a ghost town. It used to bristle with energy. I loved putting in 12 hour days and I would go home happy.
A lot of this was brought on themselves. They tried to be everything to everyone. The good people left or were forced to retire early. It is no longer Sears. It is now something else. The energy is gone.
In the "old days" they would have paid for the spoiled food. I know I signed a lot of checks to keep our customers happy. Many were undeserved but we took core of things.
Competition is brutal now. Big Box stores (for the most part) didn't exist in those days nor did the internet.
I agree. It's sad but I doubt they will be around much longer.
Comments
I have seen this before and it is the start of the trip into oblivion for Sears....now they don't even plan for repeat business because they are just trying to scrape through for as long as they can.
Target did the same in Canada. Bought about 150 Zellers stores and thought they would just move in and people would flock to their stores. Prices were high, stores didn't have much stock, stores were boring. After awhile they would advertise incredible sales but they would only have 2 in stock and most people went to the store for nothing. They lasted about 2 years and decided to get out before they lost even more $billions.
I hope you at least talk to BBB (though they don't do much it would be a start). There is no way you should be responsible for damaged food after that experience.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
True story - a bunch of years ago I was writing checks out and cam upon check # 666. I'm thinking this isn't a check you send to just anybody and I skipped over several non-candidates, giving them checks 667, 668, etc. Then I got to Comcast - we have a winner!
As far as the BBB, that would be a waste of my time and energy. The BBB deals with unscrupulous businesses. I don't see Sears as being unscrupulous.
After speaking with their delivery department (subcontracted to a south Asian company, which many companies do today) it was obvious that the left hand doesn't know what the right hand is doing. I talked to Sears service, and got the same impression. I called the Sears store in Boca Raton, and am told I have to call service or delivery - the run-around game. Once they've sold the appliance, they want nothing to do with you.
That's why Sears is in trouble and it is beyond their capabilities to fix the problem before their inevitable demise. Penney's is trying to dig themselves out of that same kind of hole - I hope they didn't wait until it was too late to reverse the trend that Montgomery Ward faced.
2024 Genesis G90 Super-Charger
Who knows? Maybe he would've put down a deposit on the spot.
2024 Genesis G90 Super-Charger
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
See what has happened to Sears? They subcontract everything now. That's the problem.
2024 Genesis G90 Super-Charger
2024 Genesis G90 Super-Charger
2024 Genesis G90 Super-Charger
At least I know my refrigerator is a Samsung. Bought it at Home Depot. Says Samsung right on it. We've had a pretty good run with Samsung lately: 2 TVs, the refrigerator and the washing machine.
And here I am still wary of Korean cars....
Fezo, I know what you mean about the VW. the other problem is, they are no longer cheap. Great interior. but guessing an AWD Golf wagon is going to run north of 30K?
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
If you remember, I bought a new freezer for my baseball field the same day you got bought your refrigerator. I went and looked at it the next morning and it had frost on the front between the doors. I thought, "Well, it's new so lets see what it's like tomorrow". The next day and the day after it was the same way. It looks like the door seals aren't, uh, sealing.
I took a picture and went to the place where I bought it and they said they would contact the company. That was three days ago and I haven't heard a peep. For a $4,000 freezer I had hoped they would respond a little quicker than that. Today I am going to stop and see if they will replace it. This should be good.
The only saving grace is that it is empty right now since the season hasn't started. Normally there would be a few thousand dollars worth of food in it.
2025 Forester Limited, 2024 Subaru Legacy Sport
And this is how rumors get started...
The Continental will ride on a stretched and widened version of the CD4 platform which underpins the current Fusion and MKZ. The Taurus will also use the same platform but as we know, that's very common. In fact, the E class' driven by some members here use the same platform as the previous C class and the new E will ride on the current C class' platform.
The Continental shown is pretty much production ready. It will use a new 3.0 L EcoBoost engine and is expected to use the trick RWD biased AWD system from the Focus RS.
Pricing has not been released but I would expect the top of the line unit to be in the $75K area.
NEW OPEN C.B.Q VERY GOOD TEAM PROFESSIONAL IN BODY WORK AND AUTO REPAIR (CHEAP/BEST/QUICK)
OIL CHANGE 19.99 PLUS TAXES
LABOR FOR AN HOUR 55 $
CHANGE TIERS AND BALANCE 40$ FOR THE 4 TIERS
HEAD GASKET SET REPLACEMENT FOR 4 CYLINDAR CAR 500$
WE ASLO HAS A LOT OF USED CAR FOR SALE WITH VERY GOOF PRICES STOP BY SEE WHAT WE HAVE
STOP TO SCHEDULED TO CHECK YOUR CAR OR CALL
2025 Toyota Crown Signia Hybrid, 2022 Ram 2500 Laramie 6.4 Hemi, 2007 Mazda MX-5 Miata PRHT
Until.........
A) The model I wanted would take two weeks to be delivered. Awright....not happy about it, but can live with it.
C) Obvioiusly, canceled the order after all that. But, because I got an extra % off by using my Sears Card (which had gathered dust for a long while), I charged it with the intent of paying off the first invoice. That is, until they charged me for a fridge that was never delivered and couldn't seem to get the amount erased from my invoice.
Finally got all that squared away. But, this was the last time I ended up buying anything...even when I needed a new mower/tractor. I used to buy Cratsman all the time. Not anymore.
Mike...about Lincoln sales.....they're up about 7% for the year the last I looked (through Feb, I think). Don't know if that's a result of the TV spots or people liking their products. But, they're definitely up.
Do you think Audi would have given me $1100 back for a $2300 repair bill if I didn't fight for it? Once Bell wanted $250 for a phone call I made, they said it was for 5 1/2 hours of time and it was all done by computers so they had to be right. I pointed out I would take them to the CRTC (FCC in US) and I could prove I was right. I told them my phone could only be on roaming for 30 minutes at most. They wiped out the bill.
We had a plumber who charged $1200 to do 2 hours work! I told the supervisor his company would appear on every consumer show and website I could reach. They reduced the bill to a more reasonable $700.
In some cases, like the phone bill it probably cost me more in my time to get my $250 back....but the principle is of most importance to me. I try to live my life being as honest and truthful as possible.....so when I am up against dishonest or even unethical companies or people I fight back....and usually get some satisfaction from it.
btw...it works in reverse too. I bought a smoke alarm about 8 months ago...Universal Alarm Company. Supposed to be guarranteed for 7 years. I call, explain the alarm goes off on it's own. Customer Service person says mail it in we'll send you out a new one. I say do you need a receipt (which I had) or do I need to quote a number? He said, no just mail it in, when we get it we'll send you a new one. I love companies like that....that's how I like to do business and that is how I like to be treated.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
They delivered and set it up the next day and removed the old one - which was a Kenmore BTW.
2025 Forester Limited, 2024 Subaru Legacy Sport
I've already put Circuit City out of business and had Best Buy on it's last legs until recently. Dick's Sporting Goods is next.
2025 Forester Limited, 2024 Subaru Legacy Sport
2017 Cadillac ATS Performance Premium 3.6
If by tomorrow night everything is working, I'll breathe easier. If this one goes out, I'll just have them credit the account for the purchase price and go shopping again.
The delivery guys also said the refrigerator was manufactured by LG.
Every time I pass a Sears store, I'll start thinking of this fiasco - so I will avoid all Sears stores in the future so as not to bring back this horror story!
2024 Genesis G90 Super-Charger
The stretched and widened CD4 may very well be called the CD6 for this and the next Taurus.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
I called Sears Customer Care twice yesterday and before I knew it, both times I was transferred to Delivery and Delivery transferred me to Repair and Repair transferred me back to Delivery. They disagreed as to who is responsible for correcting the problem.
It's the way Sears is set up to do business. The salesman you buy from is a Sears employee (I think). Everyone else you deal with are sub-contractors. Delivery is in South Asia. Everyone you talk to in that department really is not in direct communication with the rest of the company. They email info to the various warehouses. The warehouses load the trucks and route them. The drivers are not employed directly by Sears - it's another sub-contractor. All 4 trucks that came to my home did not have Sears painted anywhere on the vehicles. The drivers wore work shirts with a name on them, but not Sears.
So the entire company is disconnected from it's departments.
2024 Genesis G90 Super-Charger
Sears is more of a real estate play than anything else. The CEO has its department heads compete with one another for resources.
Edmunds Price Checker
Edmunds Lease Calculator
Did you get a good deal? Be sure to come back and let us know! Post a pic of your new purchase or lease!
MODERATOR
2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
Lincoln is getting a ton of good press this week. They jumped the gun on the NY auto show and stole a lot of thunder, and have managed to keep the buzz going even with the host of other introductions. Lots of people are also glad to hear Lincoln is bringing back some more "names" back to the lineup (well, at least one). The Navigator won't be their sole named vehicle much longer.
2024 Genesis G90 Super-Charger
I forgot to mention the BMW dealer that was going to give us $2000 less than book value on my wife's trade-in. Said they could buy the same car at the bmw auction for their valuation.
Went to the Audi dealer, liked the A4 more, and saved $11000, less the $1300 for the clutch problem. BMW paid the price....don't mess with old geezers!
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Easy-Peezy!
So, tomorrow morning, they are delivering yet another new refrigerator - third one. We ought to take bets on whether or not this one will work.
They assured me they would test the new unit completely at the warehouse before delivering it to my house. Right!!!
This saga keeps getting stranger and stranger and my stress level is the highest it's ever been.
And now, for my "iPHONE SAGA"!
My brother called me this morning while I was in the car on Bluetooth, but could not answer him as I was on a call with Sears. So I called him back and we talked about his trip down here to see his Dad. He'll be here Friday afternoon, stay at a friend's house in Jupiter, then come back and spend a few more hours with Dad and then return to northern Florida Saturday afternoon.
He called me back while I was shopping and asked what I wanted - it seems that my phone had made a call to him "by itself". I did not call him. He didn't believe me, I am sure. Then it happened again. So I got home and turned off the phone then turned it on again 10 minutes later. I had some work to do on the computer and I hear a voice talking to me. I look down on my computer desk and my brother had been called by my phone again sitting alone, by itself on the left side of the desk. I am not crazy and there are no ghosts in this house or in my car (I hope).
So I called Apple Care. They did a diagnostic test on my phone using my WiFi. He said mostly everything checks out fine on the phone, but he said there is one "weird" rest result. He asked me if I made 178 phone calls yesterday and 121 phone calls today. I said, "...are you kidding - how can anyone make that many calls in one day..." So we are in the process of resetting my new iPhone with the hopes that this will solve the problem. Good Grief - my iPhone does it's own calling - has anyone ever heard of anything like that?
And my doctor wonders why my stress level is so high!
2024 Genesis G90 Super-Charger
http://www.cbc.ca/player/News/TV+Shows/Marketplace/ID/2646875365/
I have had an LG washer/dryer pair for 5 years and it has been great so far. I understand that laundry appliances are the best thing they make.
2017 Cadillac ATS Performance Premium 3.6
2024 Genesis G90 Super-Charger
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
If the washer/dryer combo goes, they replace it with a comparable unit. Same with oven and fridge and disposal and dishwasher. We replaced the fridge because it was needed.
I was always reading great things about Sears and Kenmore products. But that was 8-10 year ago. Obviously, things have changed. Who would ever thing it would be necessary to replace a new refrigerator three times for the same problem - lights.
This unit is cooling and posting fine except a bank or two of internal LED lights is not working. Yesterday, it was all the lights.
I am exhausted from making phone calls and fed up because I never can talk to the same person, no matter what department I call. I can talk to the Mgr. of the major appliance dept. at the store, but he tells me there is nothing he can do - I have to call delivery or repair or customer service myself. Customer service just transfers my call to someone else.
Not the kind of company I thought I was doing business with!
2024 Genesis G90 Super-Charger
Neighbors bought a front load washer and dryer about 6 years ago, from Sears, when they still offered some level of customer satisfaction.
The delivery date got changed 3 times.
Finally it arrived, and the washer door openned the wrong way. Why would the salesman not ask the customer which way they wanted the door to open?
They called customer service - could hardly understand the agent - and she said to just put the washer where the dryer was and switch them. My neighbor isn't going to take it all apart, and besides that wouldn't work because the vent and electric outlet would be in the wrong place.
After a few calls Sears sent someone out to move the door from one side to the other.
Some businesses don't deserve to be in business.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2013 LX 570 2016 LS 460
Our store was staffed with clean cut people who were trained to treat every customer in an upfront, professional manner. Our Store Manager demanded the store be "perfect". The floors gleamed, every light bulb had to be working and the displays had to be clean and sparkle. I was proud to tell people I worked for Sears.
I was the Automotive Service Manager. I had over 45 people working for me including five or six Service Managers. We did it all. Installed remanufactured engines, air conditioners, front end overhauls, brakes etc and we were always swamped. I remember one Saturday we installed 85 car batteries. It wasn't uncommon for us to do fifteen brake jobs on a Saturday. I would have twelve tire installers on Saturday. Three of them manning the latest model Coates tire machines We would destroy a top of the line Coates machine in eighteen months.
I had two full time muffler guys and, yes, we used torches.
That was then.....We were the Number One store on the West Coast!
A couple of years ago I decided to walk through my old store. The main store was depressing. Dirty inside, half the lights weren't working. The few employees looked apathetic. I asked one a question and he barely spoke English. The Auto Center looked like they do nothing now except maybe tires, batteries and a few brake jobs. It seriously looked like a ghost town. It used to bristle with energy. I loved putting in 12 hour days and I would go home happy.
A lot of this was brought on themselves. They tried to be everything to everyone. The good people left or were forced to retire early. It is no longer Sears. It is now something else. The energy is gone.
In the "old days" they would have paid for the spoiled food. I know I signed a lot of checks to keep our customers happy. Many were undeserved but we took core of things.
Competition is brutal now. Big Box stores (for the most part) didn't exist in those days nor did the internet.
I agree. It's sad but I doubt they will be around much longer.
Someone is comparing a used Bimmer to a Forester. Feel free to weigh in.