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Now, if I got handed off to that "other guy" making the rounds today, I'd be yelling for the manager.
I like that approach "you are our guest - feel free to browse.". Most people looking at a Mercedes or similar car are adults and they can ask for help if they need it.
They are grown up enough they can wander the lot and see what models they want to enquire about.
I think meeting the manager is OK with me....if he is likeable and seems trustworthy it could give a customer more confidence in the dealership.
When we were looking at Passats we met the manager at one dealership, and he seemed very nice. I would have bought from them, but they got more bad reviews than good ones...bought from a dealer that is further away and harder to get to, but who got mostly very good reviews - and we have been totally satisfied with their service.
In this case, meeting the manager, and having good reviews, could have made a difference in where we bought our Passat.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
I dropped an email to the salesman saying sorry the deal blew up but it wasn't his fault; it was his manager's. He calls, apologizes, for the sales manager and says the sales manager wanted to know if he could call. I said I saw nothing to be gained by that. By then I'd bought the 5.
Today in sales you better be ready to pounce on a deal that will make you money when you have a ready customer. Had he done that I'd have a CX5. I'm happy and he had that CX5 for some time after that.
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
Interesting!
Pretty in-depth but the highlights were mainly centered around my ownership experiences with different brands, and my opinions of specific brands. Get this out of the way up front. They asked about Cadillac, but dropped it off the list after I gave them my "ranking" of it in terms of its competition. They wanted me to be honest and said there "were no wrong answers".
So, I gave them my honest opinion about the CTS. Don't know if Cadillac will see what I said because my comments were supposed to be anonymous. Hopefully, if they did, they'll take it to heart and learn something about customer service and their inability to provide "customer satisfaction" when their products go bad. If not, "same old, same old".
After we spoke about my "current car", how it was unreliable and that I did not consider it a quality vehicle, we moved on to 4 other specific brands.....Audi, BMW, Lexus and Mercedes.
Again, it was an hour interview so I'm probably missing some of it, but generally speaking they wanted to know...
-what my general opinion was about the above brands.
-would I describe them as reliable? Dynamic? Premium? Elegant? Timeless?
-Did I consider any of them to evoke premium, stout, luxurious?
-Were they youthful?
-Were they focused on performance?
-Were the brands perceived as safe?
-Were they appealing enough to get me to test one?
This is where they kind of got into the meat and potatoes of the interview. The above questions needed me to expound on my answers and give them the reasons why I felt the way I answered....about each brand.
They wanted to know my opinions on the Audi A/S 3/4,, BMW 3/4, Lexus IS/ES and Mercedes C//CLA.
Missing from this list, rather surprisingly given Lexus was on the list, were Acura, Infiniti, Volvo, Jag and Lincoln.
Don't know where they got their data, but it was assumed I drove all the models above at some point. All true except for the BMW 4 series and the Lexus ES.
Again, the interviewer asked about my opinion of the performance of each, compared to the others. They styling of each compared to the others. The feeling I got while driving them. Whether I felt they were quality vehicles. Whether they were dynamic. If I felt they were premium vehicles. IF I felt they were worth their MSRP price points (the price points they threw out there seemed to be on the low side. For example, I told the interviewer I probably wouldn't consider an IS250, but would consider an IS350 F Sport, which is several thousand more than the IS 250.
Again, probably more in depth than what I'm writing here. I liked the interview. I'm glad they valued my opinion. The interviewer wouldn't give me the number of interviews they were tabulating, but I don't know how many they could do, over a reasonable period of time, taking an hour each.
I'd do it again!
2017 Cadillac ATS Performance Premium 3.6
I've been in the market for a compact CUV for a few months now and I have been waiting for the Tucson since I first set my eyes on it at its unveiling at the Geneva auto show. The dimensions seem just right and not as top heavy as the Encore. And the tech and performance is exactly what I want, to wit.
175-hp, 7-speed, 1.6L turbo, with 19" wheels (for the Limited). 8-inch touch-screen navigation, 405-watt premium audio with external amplifier and 8 speakers, Leather seating surfaces, Power driver seat w/power lumbar support and power passenger seat, Dual automatic temperature control w/Clean-Air Ionizer and Auto Defogging System, Blue Link® Telematics System, Heated front and rear seats.
Wait, there's more: Proximity Key entry with Push Button Start, Hands-free automatic Smart Lift-gate , Full LED headlights, HID with Dynamic Bending Lighting System , LED tail lights, LED Daytime Running Lights and Front fog lights.
And for safety: Back-up camera with Rear parking sensors, Lane departure warning, Automatic Emergency Braking with Pedestrian Detection, Blind Spot Detection system with Rear Cross-traffic Alert and Lane Change Assist.
Features like these were once the domain of the "luxury" high price marques. Thanks to Hyundai, the MSRP for the Tucson Limited is in the low to mid $30k's.
'24 Chevy Blazer EV 2LT
He qualifies for the following rebates:
$500.00 Aged Inventory
$1,000.00 Ford Motor Credit Company
Did I miss anything rebates or incentive-wise?
That would bring the selling price of the car down to $25,975.00 minus $16K for his trade in comes out to $9,975.00 plus 8.875% NYC sales tax ($885.28) equals $10,860.28
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
2017 Cadillac ATS Performance Premium 3.6
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
In CT, I'm getting 0% for 60 months plus $1000 or $2500 cash back for a 2015 Fusion Hybrid.
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
http://consumerist.com/2015/05/20/gm-that-car-you-bought-were-really-the-ones-who-own-it/
GM’s claim is all about copyright and software code, and it’s the same claim John Deere is making about their tractors. The TL;DR version of the argument goes something like this:
Cars work because software tells all the parts how to operate
The software that tells all the parts to operate is customized code
That code is subject to copyright
GM owns the copyright on that code and that software
A modern car cannot run without that software; it is integral to all systems
Therefore, the purchase or use of that car is a licensing agreement
And since it is subject to a licensing agreement, GM is the owner and can allow/disallow certain uses or access.
Life sure is complex theses days! I wonder if Toshiba owns my laptop, if Samsung owns my TV, if SanDisc owns my MP3 player, if Mercedes owns my E400?
Interesting arguement. Maybe GM feels it doesn't have to fix GG's car, since it belongs to them anyway.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
'24 Chevy Blazer EV 2LT
I'm back. Not dead but as some surmised I've been busy with spring chores and driving the bus. They're down 40 drivers so it's been 50 hour weeks. Add the farm (hopefully my last year) and it's been crazy.
Trying to catch up on posts and the best I could do is go back a few weeks. Missed the start of GG's Caddy problem. That's just not fair, he really liked that car. I think the company is being stupid. To imply that he's making it all up is so insulting.
Too bad about Mike's father but great news about that new Hep C drug. A woman at work had to fight the insurance company to get payment for her husband to take it. Something like $80,000.
Very interesting about Roadburners impression of the Mustang. My opinion of the cloth interior is similar. I like the Ceramic interior but when I saw it in person it looked cheap. The leather version, on the other hand was beautiful. Don't know if it's $5k more beautiful but I liked it.
RR, what did you think of the shifter? I'm sure you have more experience with modern short throw set ups but it totally creeped me out. Clutch pedal was too soft and the shifter felt like I was playing with a video game toggle. I'm not a very proficient standard shift man so I think the auto would be my choice.
Did you think it was too quiet? I thought it had the same exhaust sound as my Lincoln. I found a couple of options for exhaust system retrofit but wonder why I have to spend the extra money right out of the gate.
Anyway, nice to see you're all still here holding down the fort.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
I want them to have it back. No problem!
Stever, I know what you mean about those forms. Before a colonoscopy or for laser vision they bring out the agreement at the last moment. I have to sign and give up my rights to sue, even if they blow it!
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
Then this showed up:
http://www.automobilemag.com/features/news/1506-alfa-romeo-giulia-quadrifoglio-arrives-with-510-hp/
Supposed to compete against the M3. Looks pretty impressive, but I haven't seen any pricing info or interior shots. It would be great if a 6 speed was available. Looking forward to the car magazine reviews.
I prefer the 2 doors of the M4, but this is a pretty good looking sedan.
Nelson
Currently own: 2017 BMW M4, 2011 Nissan Frontier Pro-4X Used to own: 2008 VW R32, 1998 Jeep Cherokee Sport, 1987 BMW 325IS
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
The John Deere case is interesting - they sell two versions of the same tractor, but the "better" code unlocks more power than the cheap version. You crack the code (chip the tractor), you get the better model without having to pay for it.
Not available until 2016 so you have some time to think it over. Who is going to sell them, and more importantly, who is going to service them?
Looks pretty nice though................
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
If you own a Tesla you have to leave it outside once a month so Tesla can do computer updates etc. I guess they will want to own the car too.
Yeh, knees, hearts, etc., I think I should own the part....they can still "control" the software, just like they do on my computer.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
What's hilarious is that Marchionne expects to sell 150K Alfas by 2018 in the US alone, and 400K worldwide. They sold 90K all of last year.
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
There aren't too many European luxury cars to choose from these days, and the Alfa will offer something a little more unique.
I wonder where they will be on the JD Powers and CR reliability surveys...but other than that, they should sell really well.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
I wonder if the manufacturer of the knees can claim they still own the knees because it was their software code that built them? They're just letting you use them.
2014 Malibu 2LT, 2015 Cruze 2LT,
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
I am thinking crushing it is an unlikely scenario and the dealer will likely reflash the computer and resell the vehicle as a CPO.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
The Alfa wins out for looks in my opinion, and engine sound. Here's the promotional video. The first 20 seconds or so is fluff:
https://www.youtube.com/watch?t=17&v=cCPYmVZwXc4
Currently own: 2017 BMW M4, 2011 Nissan Frontier Pro-4X Used to own: 2008 VW R32, 1998 Jeep Cherokee Sport, 1987 BMW 325IS
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
I was just perusing a Buick forum and found a customer's experience with his Buick Encore which I expected to be the same at Buick or Cadillac. In short, the guy returned two vehicles and got his money back. Here is an excerpt of his original post, GM's response and the resolution.
@neilman ... "Vehicle road tested wonderful during the dealer visit, but has been a huge disappointment after taking it home. We already exchanged the vehicle (so we're on our second one) and really appreciate the dealership's cooperation with doing their best to make the situation right for us. Both vehicles have the same problem, in fact the 2nd one is worse and I wish I had kept the 1st one."
@nrichards ..."I have shared your comments with our engineers and they are interested in more details. Would you be willing to email me last 8 of your VIN and the dealership from whom you purchased the vehicle?
Nick Richards
Buick Communications Manager
nick.richards@gm.com"
@neilman .... "Sorry for the delay in providing an update. Luckily we were able to return the vehicle and get our money back. GM and the dealer were very accommodating and cooperative throughout the process. I would say it was the best service I have experienced from all dealers of various brands I have done business with over many years. They actually put MB, Acura, Lexus to shame.
Too bad...my kids really loved the Encore. Maybe down the road when the bugs have been worked out and the cars are made in the US we'll give it another try."
Read more at http://forums.edmunds.com/discussion/14991/buick/encore/2015-buick-encore-prices-paid-and-buying-experience/p1
http://jalopnik.com/here-s-why-my-dad-will-never-buy-anything-but-a-lexus-e-1713628752
Similar thing happened to a salesman I deal with. He had a 2002 RX300. Serviced it at the same dealership religiously. Every time he dropped it off for service, they gave him a loaner. One time the RX stopped running somewhere in PA. He called AAA and they towed him to his dealership in NJ which was exactly the max tow distance away from where he broke down. The problem was a coil pack that needed to be replaced. They told him they had one in the shop "laying around," put it in for him and sent him on his way. When the transmission finally crapped out on him at 450K miles, he looked elsewhere, but ultimately said: How can I ever buy another vehicle besides a Lexus. He bought a CPO RX350 with 48K on it. He's now got close to 200K on that one.
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
Update....BBB response......(paraphrasing) Cadillac is ignoring your issue. They claim everything works as designed.
Then why did they replace the steering unit (which didn't solve the problem)?
The more I deal with these buffoons the angrier I get. And, they wonder why their sales are in the toilet. Ain't going to get any better by pulling this kind of garbage.
2013 LX 570 2016 LS 460
2013 LX 570 2016 LS 460
Have you ever seen a car that is in absolutely the wrong color for that car? I'm talking perfectly good colors that are just terribly wrong for that car. What brought this up is when my wife and I were out the other night and what drives by as we're walking along is a recent Camaro convertible in dark red with a black top. The combination of the sporty Camaro with the utterly staid and conservative color just seemed horribly wrong.
My theory is if you want a dark Camaro get it triple black and maintain that thing like crazy. Otherwise get a lighter color.
While we were up there (Red Bank, NJ - great little town) we pass a parking spot on the street with a charger for electric vehicles. By the time we walked by it a second time there was a BMW with dealership ads painted all over in it charging away. We were there for a concert that was well attended. I'm assuming the car was there to advertise. Good thing I don't have my Tesla yet.....