Infiniti G35 Maintenance and Repair

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Comments

  • eticketrideeticketride Member Posts: 53
    I totally disagree with your statement. Performance doesn't mean fast wearing parts or even high quality parts. If Infiniti knew that the brakes would wear so quickly the service people would have known. This issue totally took Infiniti by surprise. If you dig deeper into the issue, you will find that Infiniti did not expect or know about this issue. That is why all of the service people at the dealer I go to had special training on this issue. Even they didn't know that the brakes would wear so quickly. 8000 - 15,000 miles for front pads and rotors is not "normal". I had a BMW that had over 40,000 miles on it before it need a brake job. Would you say that BMW is a performance car??? As for research, I did plenty of research before buying this car. I knew about the uncomfortable seat controls, but at that time, there weren't any cars with that many miles. Performance doesn't necessarily mean expensive. And just because it is expensive, doesn't mean that it is better than something that is cheaper. Maybe you should think before you generalize that people on these forums are idiots. It is easy to comment the way that you do when it appears that you don't even own a G35. If you look in the service manual under service option 2, you will see that they don't even suggest to inspect the brakes until 15,000 miles. Why would you inspect the brakes after they are worn out???
  • dklaneckydklanecky Member Posts: 559
    No one said anyone was an "idiot".

    I simply made an observation that I personally experienced several times as I was shopping for a new vehicle late last fall and through the winter.

    I test drove both the G35 sedan and coupe numerous times and experienced first hand the relatively phenonomal brake performance.

    I discussed with the service manager how the brake performance was achieved and was told the pads were very soft. (The sales person of course had no clue.)

    I had a purchase contract out on the G35 Coupe back in January and then decided against it when the dealer started playing games with cars that were available and additioanl option package pricing.

    I still like the Inifiniti product line and will probably end up in one day (and owning a particular model is not a requirement for participation here).

    My post stated that it's a performance first sedan, and as such will have some additional costs that people who aren't accustomed to driving and maintaining performance vehicles maybe suprised with.

    I may have gone a bit overboard on the PRIOR research comment, and if I did, I apologize for that.

    It wasn't meant to be anything other than an observation that (IMO) the incredible brake performance should have raised some potential maintenance flags.

    As to your experience with BMW brake life, congratulations! I suspect the next people to start complaining about brake pad life will be the FX35/FX45 drivers.

    (For the record, I do own three Nissan products, a 95 Maxima GLE with 192,xxx miles on it, a 00 Maxima SE with 137,xxx miles on it and a Murano SE AWD with 7,2xx miles on it.)
  • eticketrideeticketride Member Posts: 53
    Thank you for a better explanation. I think you were lucky when the service manager explained to you that the brakes were soft. This is the whole reason that I was upset when I was told I needed new pads and rotors. When I purchased my car in august 2002, I specifically asked the service manager what costs were involved for this car on an annual basis. I was told that I would need just regular maintenance, oil changes and a couple of normal maintenance packages. He went over the cost of these. He never mentioned that the pads were soft or that people would need to replace the rotors at the same time. A year later, he said that he and infiniti didn't know that the pads and rotor would wear so quickly. Some of the very early people got their pads and rotors replaced for free. But since about May or June (Im guessing), they stoped replacing them for free and calling the situation as "normal wear". This is hard to take since I do not drive my car hard at all. $550 a year in extra maintenance would have made me think twice about getting this car.

    I understand that owing a particular model is not a requirement. But my point is that when it happens to someone that is an owner, it is a very different situation than to someone that doesn't own. But thanks to these forums, hopefully the new buyers will be aware of this issue.
  • carnaughtcarnaught Member Posts: 3,582
    As a G35 owner with brake issues, I totally agree with your well stated argument.
  • emillionemillion Member Posts: 17
    Thank you guys for the tips for a good Infiniti service here.
    I own a 2003.5 G35, 10,000 miles only, didn't have any problems at all so far. Just that at Coleman they didn't do even half of the services from the free oil change invoice. BTW, I am using Amsoil since the second oil change. But I cannot get more than 17mpg, even when driving less aggressive. Commuting VA-DC.
    If I will have the brake problems I will definitely go for the lemon law if the mileage is too low. Could somebody define "normal" mileage for brakes for this kind of car? 40k? Assuming a "sport" driving style for a sport luxury sedan?
  • chrisbothchrisboth Member Posts: 493
    Then there wont be a problem. My 03.5 has 15,000 miles and no issues - the brakes are still stopping like a ferrari. There are what, 30,000 G's out there and isolated problems with the early ones wearing extremely fast for a few thousand early shipments..I don't think o3.5 or 04 owners will have worn rotors or pads in 7500 miles...if my pads go in 20k i'll be fine getting aftermarkets for 300 or so...you can't expect much better.
  • luxbuyerluxbuyer Member Posts: 6
    Talked to my dealer (Sewell Infiniti) and they confirm that the two stalks (lights and wipers) PLUS the steering wheel controls are dark and built that way. Can you have a luxury car without the basic safety controls lit up? I think not.

    For those of you still considering, file this in the 'Things not done right' category. As for me, I'll file this as a lesson learned; testdrive the car at night, you big dummy!

    On the bright side, this is one killer ride on the performance scale. Sure hope it stops when I need it to - based on the previous discussion!

    LuxBuyer
  • cheerioboy26cheerioboy26 Member Posts: 412
    smartint1 - there was a report last week on another forum that a new brake pad is under test, and may be released December 1.

    luxbuyer - while a backlit stalk and steering wheel controls may be nice, after about two days I knew how they all worked. 2nd nature, except perhpas the cruise which I don't use much.

    brakes - I've posted earlier my current sotry on the brakes. I'll add today that, as I apporached the NJ Turnpike toll booth entrance in the EZPass lanes, the car in front of me (who had cut in front of me to get into this lane) came to an abrupt halt, as evidently he didn't have his EZPass tag. I'll guess I was going 20 mph at that point since we hadn't reached the barriers yet. It seemed as if my car stopped immediately, and I didn't hit the car in front of me. I'm certainly pleased in that aspect of the car....

    My 00 Maxima with 42K still has its original pads.
  • eticketrideeticketride Member Posts: 53
    Good thing the car behind you was able to stop too! Besides the wear issue, probably the only downside to awesome brakes....the car behind you! Glad to hear that everything is OK.
  • cheerioboy26cheerioboy26 Member Posts: 412
    you are right - a fast stopping car does you no good when the car behind you either can't stop as fast, or is too close, or the driver isn't paying attention....maybe the LED brake lights get me a few extra feet in the rear since they light up faster ;)

    I was lucky since it was midday there weren't many cars around (comparitively) and no one was directly behind me.
  • ensyensy Member Posts: 18
    Big news! I have posted previously on my "range war" with Infinti Canada regarding the brake wear problem. I sent some nasty letters to the head office and copied the world in the process. On Friday of last week, I got a call from our local dealership service manager (Calgary, Alberta) advising that in a national teleconference call last Wednesday, brakes on G35s will be retoractively warranteed for 3 years or 60,000 km. (36,000 miles) He told me that I would be receiving a letter to this effect in a few weeks along with a cheque reimbursing me for the cost my front brake pad replacement. To me, a great bit of news and quite a turnaround from their written position of only a couple of weeks ago. Happy that they have capitualted but why did it take so much aggravation and misery to get them to do the right thing.....forget it, I already know the answer.
  • luxbuyerluxbuyer Member Posts: 6
    Cheerio - no doubt, everyone learns their car over time. But since I share driving with the wife, and she spends only 10% of her time driving the G35, she doesn't have the luxury (that word again) of getting to know the controls by feel. Again SAFETY features are a critical part of the luxury equation.

    Like I said - file it under "things not done right".
  • eticketrideeticketride Member Posts: 53
    That is great news. It seems that your hard work has paid off. Does it specifically state Canada only? Any ideas about the USA?
  • sjk2575sjk2575 Member Posts: 19
    I suspect that there may be a problem with whole brake system not just parts like pads. An early version of '03 G35 sedan driven by an experienced female driver for every other day in average in light traffic should NOT require brake pads and rotors replaced after 5,000 miles of usage. (no speeding or hard braking)

    At about 4,000miles, The car was brought in for the constant brake noise. Infiniti replaced the whole brake system front and back without telling the owner of the vehicle. Later, she was told that Infiniti took the parts for further research. (however, the noise came back)

    The brake fluid level found low after about 7,000miles. (the car's been serviced at Infiniti dealer which they are supposed to top off every fluid after every service)

    At about 9,000 miles and an year after the day of purchase, she was told to replce the front pads and rotors. (Remember, Everything was replaced at 4,000 miles) This time, the dealer blamed the problem on her driving habit and asked her to pay for the service. (she fought and got it under warranty-but the dealer basically told her not to come back for the same problem)

    Despite the dealer was specifically asked to save the old parts, they threw them away blaming miscommunication. Funny part is the one of new pads has the big circle of noticeable scratch mark on the same side at almost exact same location as the old pad which was originally blamed for the cause of the brake noise by the dealer.

    My suspicion is that there may be a problem with the whole brake system like the pressure is applied equally or something considering all too quick wear-out of brakes and consumption of brake fluid. (I'm not a mechanic)

    For those who do not have G35 with unthinkable defects, you are blessed. However, for owners with problem...

    I just wrote this becuase I know that the dealers usually blame the brake problem on the owner's driving habit. That's NOT true!!!
  • clpurnellclpurnell Member Posts: 1,083
    A couple of FX owners have 15k+ miles one their brakes (I have 10.5k) From reports on other forums brakes are at 50% at 15k miles. I think 30k is reasonable for pad replacement. I had to replace pads on my 300M at 35k miles and they are no where near as powerful as the FX or G. My doodge stratus had the rotors and pads replaced at 10k under warranty but did not need them again until 55k miles but that was no performance sedan. I hope infinti extends the canadian warranty to the USA so we can have nothing to discuss here :)
  • ensyensy Member Posts: 18
    I don't know if the warranty is continent wide but I will write more as soon as I get my letter. In the meantime, it seems to me to be a pretty powerful precedent with which to lean on Infiniti USA. Good luck and talk to you later.
  • uvinceuvince Member Posts: 1
    Mine have squeaked since 10k and now at my 15K service they are telling me to replace the front pads already. This is unacceptable, but there is a solution.

    Call Infiniti and register an official complaint regarding this. 800.662.6200 hit 7 once you get the voice prompt.

    Once enough of us call they'll have to do something for us, like they did in Canada. Then Justic will be served. If I don't hear of a "recall" within 6 weeks I am going to contact the Better Business Bureau, the FTC and others. I'll copy the President of Infiniti on those letters as well.

    Good luck everyone.
  • eoseos Member Posts: 27
    Hi Folks: Considering a G35 coupe, and curious as to whether the brake problems under discussions are confined to early 2003 production or whether the problem is more general.

    Thanks,
    Bob
  • msisengmsiseng Member Posts: 369
    Stay far away from this make of car. Infiniti does nothing for you once you make a purchase.

    If you do purchase, factor-in the cost of new after-market brakes, extra paint to fix all the chipping and much dealer aggravation

    AGAIN: INFINITI HAS A LONG WAY TO GO BEFORE IT CAN PLAY IN THE SANDBOX WITH THE BIG KIDS.

    That is my opinion and I am sticking to it after owning two Nissan/Infiniti products.
  • cudjonescudjones Member Posts: 2
    not clear if the G35 brake issue a sedan or coupe problem. I have a coupe w/7K+ miles 2.8K I put on a trip from IL to WY in July , no brake issues. I did get the brembo upgrade.
  • mastrtek1mastrtek1 Member Posts: 1
    Has anyone recieved anything officially from Infiniti regarding warranty coverage on the premature brake pad & rotor problem?
    If so would you scan the letter and post it?
    I have a client who has 17,000 KM on an 03 and the dealer charged them for the Pads, Rotors, Hardware kit and Labour for a nice $625.00!!
    Would like to help them get this under warranty since they have only owned the car for 10 months!
  • msisengmsiseng Member Posts: 369
    I am also waiting and wonder what people are smoking because this is so unlike Infiniti. I hope they all prove me wrong, but am not holding my breath.
  • msisengmsiseng Member Posts: 369
    All those experiencing service issues (or lack thereof) with Jim Coleman Infiniti in Bethesda, MD, please email me.
  • jordinejordine Member Posts: 2
    We had our car in for service due to a problem in shifting our car out of park. There were times when you had to sit there and play with the gear shift to get it into Drive. While being serviced we were told that we needed new brakes at less than 15,000. Service department said we only had about 500 miles left on these brakes. My husband complained that there should be no reason that brakes should have to be replaced with less than 15k. We told them that we would think about it. Sure enough the noises started within the next two weeks and we were all prepared to take the car to a local service station to have the brakes replaced when someone told my husband to check these boards and see that there is a problem with the brakes. We made a call to our Infiniti dealer who told us to bring the car in and they would replace the brakes free of charge. Thanks to the person that stopped to talk to my husband and give him heads-up on this situation.
  • msisengmsiseng Member Posts: 369
    Hi There,

    Could you please post your helpful dealer's name and city? Why are some dealers replacing the brakes while other flatly refuse? Greed!
  • jordinejordine Member Posts: 2
    The dealer that replaced our brakes is Flemington Infiniti in Flemington, New Jersey
  • coastallvncoastallvn Member Posts: 1
    After reading the message boards it seems like a recurring theme here. I had my front brakes replaced at 16,000 miles because of the loud brake noise. Now at 21,000 miles in which the brake noise has still not gone away since the first brake replacement, they say it is my rear brakes that need replacing now! What is going on here all my brakes need replacing after 21,000 miles?????? I'm going to follow the advice of "uvince" and call Infiniti to register an official complaint!
  • msisengmsiseng Member Posts: 369
    Do not hold your breath.

    File a federal complaint at: http://www-odi.nhtsa.dot.gov/ewr/ewr.cfm

    This is one of the only ways Nissan/Infiniti will listen. Look at how many complaints are already there. Infiniti looks out for the interest of Infiniti.
  • silver_g35silver_g35 Member Posts: 1
    My G35 sedan makes alot of squeaky noise whenever I brake, this problem started when my car is at 2,000km. I addressed the brake problem with the dealership but they said the brake will make noise at first and eventually the noise with goes away. At 6,000 km the brake noise still exist and I continue to make complaint about the brake but the dealership is ignoring my complaint, last month i wrote a letter to Infiniti head office and I got a reply from them telling me to bring my car to the dealership for the brake check. I brought my car to the dealership and they blame on my driving style. Today my car is at 24,000km the brake problem still exist. Please advice me on what i can do to get my brake fix. I am in Toronto, Ontario, Canada.
  • carnaughtcarnaught Member Posts: 3,582
    Typical. The Infiniti people love to blame the car's weak points on the driver. They did with me when my front brake pads wore and were replaced at 15,000 mi. Problem with their logic was that my tires are wearing less than expected at that mileage.
  • msisengmsiseng Member Posts: 369
    Think they are logical? Look at all the Nissan/Infiniti advertising on Edmunds.com and other media. It appears they are looking for new consumers rather than focusing on existing customers. Rather short-cited? Nah, not with Japan's #3 automaker!

    Drove a BMW Z4 Coupe today. Have to say the fit and finish is far superior the anything Infiniti builds. All service items for 50,000 miles (free) is not looking so bad. What a car!
  • ethan777ethan777 Member Posts: 27
    has anyone takes their car to other car service to check the brakes after infiniti dealer told you have a brakes problem, just wonder if what they said is truth or just want to make some extra cash. "since they lost ton of money almost shut down the company on 1995-1997 incident in Asia"
  • don725don725 Member Posts: 47
    I took the matter into my own hands at 22,000 miles of squeeking. Removed the rear brake pads, inspected for wear (hardly any). Cleaned calipers, brake pads and shims. Applied anti-squeel liberally to all surfaces and reinstalled. I did the same to the front except they required new pads due to wear. I've driven 5k miles w/o squeeking. Also, when I say appied liberally, I mean it. Applied to every mating surface, back of pads, front and back of shims, areas where the pads meet w/ the calipers, etc.

    Don
  • msisengmsiseng Member Posts: 369
    I took mine to an independant shop. They said the brakes are dangerously low (2-3/32 of pad remaining). This shop is run by a guy with a national radio show. This shop tells me to fight Infiniti. They are not out for the cash. Rather, they seem concerned that Infiniti is simply not telling the truth.

    Then, took the car back to Infiniti who denied the allegations. Infiniti said that 5/32 brake pad is remaining (which is very low on a car under 8,000 miles). Infiniti Consumer Affairs said the pad must be at 3/32 for them to do anything and they rely on the "dealers" for accuracy. Corporate also said they rely on the dealers to let them know if the rotors are warping.

    The dealers blame corporate and corporate blames the dealers. Third-party nullification seems to be the operative at Infiniti. Where does this leave the consumer? I urge everyone with the brake issue to take the time to file a federal complaint at: http://www-odi.nhtsa.dot.gov/ewr/ewr.cfm

    It is FREE and only takes a few minutes. Look at all the people who files last months alone.

    Don, do you have the anti-squeel product brand name?

    Thank You.
  • helena143helena143 Member Posts: 8
    I am researching and testing a BMW 330i (with the performance package), a G35 Coupe, a Mazda Rx-8, a Lexus IS300 and a Saab 9-3 Aero or 9-5 Aero. After driving Saabs for years and testing the G35, I was ready to make the switch to Infiniti. But now after reading all these posts about the car's various problems, I am shocked and appalled and considering scratching the G35 right off my list. Would that be wise? Did they make any changes to the 2004 as far as paint quality and brake system wear and tear?

    And what should I know about the Infiniti brand (including cust. service, etc. Saab has been great.)?

    Many thanks.
  • cheerioboy26cheerioboy26 Member Posts: 412
    msiseng: request coleman to measure the brakes in front of you. passport did that for me. I spent about 1/2 hour with my car on the jacks at passport talking with the tech and watching him measure. also, if your pads *are* at 2/32, you will hear the wear indicators. That is what they are set at.

    helena143: So far, AFAIK there have been no problems I have read with G35 Coupes with Brembo brakes. The standard brake pads are wearing extremely fast in some cars. My front pads wore out on my sedan at 19K. I bought my car at Coleman, which is the dealship msiseng is dealing with. I don't take my car there anymore since Passport is now open (they weren't when I bought my car.) My front rotors were replaced by Infiniti corporate, and the dealer paid the labor for the new pads. I paid for the pads, about $85 IIRC. There is a rumor that Infiniti is testing a new pad. It was confirmed on another site that Infiniti Canada is now covering brakes under a 3/36 warranty (shorter than the standard 5/60) and that this is under consideration by Infiniti USA.
  • carnaughtcarnaught Member Posts: 3,582
    The G35 is a hoot to drive and is overall a nice car. But, as an owner of the G35, and in light of the brake thing, the way the interior is wearing, the tinny body and Infiniti's attitude, I'd go for the 330i.
  • helena143helena143 Member Posts: 8
    hi! thanks for the advice. what year is your car? and what do you mean by infiniti's attitude? i am very concerned, as i have only owned honda and saab, and both have been excellent in customer service. i had been hesitant to go with infiniti, since it's a brand i'm not familiar with....
  • msisengmsiseng Member Posts: 369
    Please read everyone's historical posts here and the General Edmunds.com G35 Boards. I suggest you go with the Ultimate Driving Machine: BMW.

    The new 5 Series looks very nice.

    If I am not mistaken, BMW maintenance (including oil changes) is free for life?
  • carnaughtcarnaught Member Posts: 3,582
    I have the 2003 G35. My experience with Infiniti dealers (2) is not as stellar as others. One example is, as with some other Infiniti owners, they are blaming the (premature) wear of the brake pads on the driver(s). I don't accept that at 15000 mi. when my tires are wearing significantly better than the mileage would indicate. I found the service itself not up to standards for a what is marketed as a premium car line. The car has been returned to me dirty and I've had to remind them to wash it as promised. I've had one problem in three times until it was corrected. I've gotten Infiniti "clunkers" as loaners and in general this is what I'd expect from Nissan, not Infiniti. Others have reported excellent service from their Infiniti dealers. My experience is as compared with Lexus, Mercedes and other premium car service departments.
  • das7083das7083 Member Posts: 10
    I'm on my second G35 and I very much enjoy driving the car(I sold the sedan to get a coupe 6MT). But unless you prefer a performance packaged at a great price, don't even think that Infiniti's service can match the other luxury car makers. In fact, honda will treat you better. Nissan didn't lose its hold on the #2 spot because of hard work. Still, the G35 is a great car, but the ONLY car I'd get from Infiniti.

    By the way, has anyone else had any problems with the 6 CD changer over heating?
  • msisengmsiseng Member Posts: 369
    Many are on their third or fourth CD Player. Never heard of over heating being the culprit. Most are bad circuit boards or some CDs become jammed. Look at the circuit board TSB..it could be related.

    I am in total agreement that Honda will treat you better. I had a Honda two months out of warranty. The Anti-Lock Braking (ABS) System went bad and Honda still replaced it for free..no questions asked. The car never had issues up to that point and after.

    The fact that some people let Infiniti take advantage of them is bothersome. We have to fight for what is right. If fixing a safety snafu translates to lost profits, then so be it. What is more important: lives or money? I think Infiniti makes the answer crystal clear.

    Sites like Edmunds.com will not write a bad article because Nissan advertises so heavily here. Other magazines are scared to take on Japan's #3 auto maker due to revenue loss. It is a vicious cycle.

    I love Edmunds.com and feel the entity has to take what people write and investigate! Where is the long-term "test" that lists the brake problems many experience? What will they say about the chipping paint, the broken CD players and assorted other items that should work on a "luxury car." Not to mention the second largest engine recall (pending) in Nissan's history.

    Do you know Nissan/Infiniti tried to cover this and the Japanese media had to expose them? If not for the Japanese media, we may never know of the engine issue. Think about it.

    I urge the editors to perform due-diligence. After all, we all cannot simply make-up the same story. Do we all wake-up and say we will write the same stories about piss-poor customer service and safety issues Infiniti blatently neglects?

    Are there alternatives to Consumer Reports? I wonder what they will say about the G35 reliability in next year's issue?

    I would like to thank everyone for the emails. I know we are not alone.

    To the people with good G35s, enjoy! I envy you, that is for sure.
  • helena143helena143 Member Posts: 8
    Well, I am shocked and appalled at these comments for sure. I guess now I have no option, b/c the only comparable car to a G35 (BMW 330i w/ perf. package) is too much $$$. After receiving excellent service from both Honda and Saab, I have no interest in getting crap from any service dept./dealer. I mean, Saab gives you a loaner even if you are getting an oil change! And they just finished replacing the entire 200 watt Harmon Kardon sound system on my 9-5 because ONE speaker was fried (which was me playing the music too loud, not a defect). I definitely do not want to downgrade either in car quality (my 9-5 has been PERFECT) or service.

    However, I just did some research on Lexis and and Infiniti is rated very high by JD Power and Associates.

    For initial quality for the 2003 model year:

    1. Lexus
    2. Cadillac
    3. Infiniti

    8. BMW
    11. Honda
    14. Benz
    29. Mazda
    32. Saab

    For dependability in 2003 (this rated vehicles of the 2000 model year after 3 years):

    1. Lexus
    2. Infiniti

    13. BMW
    12. Saab
    26. Benz

    For 1998 models after 4 years:

    1. Lexus
    2. Infiniti

    10. BMW
    16. Benz
    19. Saab

    Yet the bottom line seems to be that even tho Infiniti sells great cars, it has never developed the cachet of Lexus, much less BMW, etc. So it is desperate to sell cars. It is trying to rebuild its line (and Nissan) out of the slump brought on by the weak Yen and the success of Lexus.

    Of course, the problem is that it seems to be caring more about GETTING customers than keeping customers.

    Unless I get this car for below invoice, I won't take the chance on crappy product or service.

    Thanks for the advice!
  • clpurnellclpurnell Member Posts: 1,083
    You know I agree with you that infiniti could do a lot to step up to the plate with this brake thing. But your constant rantings over and over and over again are getting really old.

    You want poor service and crappy reliability go get a chrysler and let me know. I have had tons of problems still do and I have 0 resale opportunities. Trade-ins on G's are pretty good get out of it.

    This constant whining is getting really annoying adding to the fact you bought your G used. Why did you think the previous owner dumped it? You have a bone to pick with infiniti because you bought a used lemon we get that.

    My FX on the otherhand has been great and I would not trade it in for the world. The dealer is also tons more professional than the lexus dealer that yelled at me and my wife for taking to long of a test drive (25 minutes).

    Everybody has there own experiences with different cars makes etc. post your thoughts once then let it go. sorry but I get tired of scrolling through countless messages saying the same thing.
  • cheerioboy26cheerioboy26 Member Posts: 412
    msiseng, do you have proof of the following? perhaps a link? "Do you know Nissan/Infiniti tried to cover this and the Japanese media had to expose them? If not for the Japanese media, we may never know of the engine issue. Think about it."

    Cover up??

    helena143, msiseng and I both bought our cars from the same dealer. I had one TSB issue during my time at that dealer and they fixed it w/o question. I also shared some of msiseng's concerns about that dealer (service advisor turnover being the primary convern). I have since changed dealers to service my car to a dealership that is more convenient to me, plus I have gotten to know the service advisor there in "the real world." The new dealership was not open when I purchased my G. I have also had brake problems on my car, scroll up a few pages to see my post on this topic. I am disappointed by the fact my brakes wore out, but satisfied with the service I received from my new dealer and Infiniti corporate. Am I 100% satsified? no, but overall I am.
  • das7083das7083 Member Posts: 10
    While it is true that Infiniti can step up as far as customer service, it's still good. Overall, I believe that the quality of the vehicle is exceptional. clpurnell is right about one thing, reliability and resale are excellent.

    As far as the brake issue is concerned, I must say that when the car is new, the brakes are extremely touchy. Anyone that owns a G knows exactly what I mean. Maybe this too contributes to the rapid brake wear.

    Helena, don't be spooked off by these negative reviews. Also one other thing to consider-the fuel economy is atrocious. It's like filling up a truck. But remeber you are buying a 260-280 hp engine. I believe Nissan fudged the numbers on the MPG.
  • kdshapirokdshapiro Member Posts: 5,751
    helena - I assume your request for information is genuine, there is an appropriate 3 vs. G35 forum where you might want to post a question. You seem to be cross-posting the same information in a number of different boards.
  • chrisbothchrisboth Member Posts: 493
    I second that - don't get spooked by sensationalism - you quoted the results of the JD power surveys yourself...Infiniti is 1 or 2 for a reason and BMW is not for a reason. They both will treat you well for the most part.

    There are posters who live to sensationalize some issues had by few and make it seem like a pinto nightmare shared by all. The G35 won the Total Quality award. That says a ton being it's in year #2 of existence.

    You have a better chance of flipping a coin to determine the best car for you to have the most trouble free experience. BMW and german cars in general have issues with electrical gremlins and intuition tells many that the japanese car is more reliable for this reason as a rule...the same intuition says that German cars are more outstanding in finish and luxury.

    Buy what you feel passionate about and don't worry about the now waranteed brakes or the CD problems affecting a disapointed few. BMW's boards can effectuate the same dread if you read them too...no car is immune to problems and based on Infinit's reputation for above averge quality ownership - you should not take too much to heart from a "problems" thread fraught with pro bmw and anti infiniti folks. Take a look at the subjective spin that many here have put into thier answers to your questions.
  • bimmer97bimmer97 Member Posts: 12
    the dash and info panel is ugly and not readible in the light and it looks so bad imo that i may not get the car.
  • klayfishklayfish Member Posts: 48
    Don't let the opinion of one person sway you one way or the other. When I first started looking into the G35 I was almost scared off by what I read about the brakes. But the more I read, the more I thought about it, and the more I talked to other people, it's not the end of the world. The engine recall isn't an awful situation either. I guess an argument could be made if Infiniti is quite up to Lexus/Toyota or Acura/Honda standards, but they are darn close if they aren't right there.

    Take what I say and everyone else does with a grain of salt. Drive the car, research it yourself and decide if you like it.

    I like the G. Now if I could just find a dealer to give me a bargain on the AWD.....sigh.
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