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Audi A6 Maintenance and Repair



  • Karen_SKaren_S Posts: 5,092
    This topic in Smart Shopper may be of interest to you.

    Extended Warranties

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  • marleybarrmarleybarr Posts: 334
    Most extended service plans will not cover the Audi twin turbo engine. Western National did cover my 2.7T and has stood behind it except for the latest incident where the "airbag" light stays on. They will not cover the $800 airbag replacement module repair.1.800.722.4758. Besides this, I would repurchase another plan from them.
  • markcincinnatimarkcincinnati Posts: 5,343
    . . .today my 2003 allroad was at the dealer for the installation of a defective tire pressure monitor sensor.

    Phone rings and my service advisor informs me that all four of my valve stem caps are corroded onto the valve stems.

    Audi advantage to the rescue? Bzzzt! Wrong.

    Audi valve caps (Audi brand) on Audi valve stems are warranted for 12 months.

  • markcincinnatimarkcincinnati Posts: 5,343
    Update -- I appealed to Audi and they said, "sure" OK, no problem.

  • bdkinnhbdkinnh Posts: 292
    How much would the repair have cost, and who did you apeal to?

    Other than your wife, that is. ;)

    From your many dealings with Audi, do you have a contact established already, or did you just call some 800 number? I'm trying to figure out if we would all get this treatment, or if this was a "Mark special".
  • artaarta Posts: 1
    Patrick, I have a 2002 A6 with 40,000 miles. Aside from a few annoying recall issues, the car has been very good. Make sure that the transmission control module has been replaced. It changes the shift pattern, a great improvement from the original factory one. Also, the ignition coils should have been replaced. Both were recall items and covered. Other than that the only problem I have had was a few burned out bulbs, wiper blades, brake lite switch and brakes all around. All items covered by the Audi warranty..which covers EVERYTHING until 4 years or 50,000 miles. The quattro is a great system, I have never come close to being stuck in snow. Good luck, Art
  • patricklpatrickl Posts: 5
    Thank you, Art. I will certainly look into this. I am kinda wary about this model as Consumer Reports rates the A6 as a risky buy if bought used.
  • aanantaanant Posts: 1
    Same problem. Verizon does not support a software protocol to transfer address book. Change service and try again.
  • tabrizitabrizi Posts: 1
    I have just bought an A6 Quattro 2.7T. Both the haeater and the AC work fine on the climate control, but after about 15-20 minutes of continious use, the air vents start getting blocked gradually and stop letting the air through. I turn the fan all the way up and I can hear the fan going but nothing comes out of any of the vents. Then I turn the whole system off and turn it back on after 10 mins and it's fine for another 15 mins. Anyone had that happen to them or any ideas what's causing it.
  • rrapprrapp Posts: 1

    I have a 2000 Audi A6 4.2 quattro, and sometimes when it's cold outside, it makes strange noise. When I turn the steering wheel to the right, it gets louder. It goes away after a while though. When I checked the steering wheel fluid reservoir, the fluid looks foamy, but there are no leaks. Air must be getting in from somewhere, but unable to find it. What do you suspect?
  • jstadlerjstadler Posts: 1
    I purchased a used 2001 A6 2.8 with 31,000 miles. My oil light went on at both 34,000 miles and 44,000 miles. Both occurred while driving on the highway, which I don't do often and about 4,000 miles after an oil change. The local service rep. said it was normal. When I asked the area rep., he didn't necessarily agree and thought I should keep track of oil loss.

    The seals have been checked, and I see no leaking. Does this model normally eat 2 quarts of oil in 4,000 miles?

    Any Thoughts?????
  • airingaairinga Posts: 4
    Just stumbled on this site tonight. Its nice to see that I am not alone. I have a 2000 A6 with 48,000 miles. Bought the car a little over a year ago. Did not buy the extended warranty. BIG MISTAKE.

    Three weeks after driving off the lot, my water pump went out. The dealership didn't charge me. A few months went by and my rear brakes went. They fixed the problem, and didn't charge me. BUT, the mechanic that fixed my brakes told me that an inspection wasn't done on my car. The mechanic that was supposed to do my inspection didn't do it, and was since fired from his job. At this point I should have sold the car back, but I didn't.
    Last winter I paid $1300 for the cam seal issue.
    A few weeks ago I noticed a rumbling noise from the front. Something seemed very loose. Seemed like a tire was going to fall off. Took my car back to the dealership. They told me it was the tie rod. They fixed the tie rod, and I paid for it and drove it off the lot. Within 10 minutes of driving the car, I noticed the noise was louder and more constant. I drove back to the dealership and asked them to recheck the car. They then told me that I had a dent in my transmission and I needed a new one. They said the noise was coming from the differential, but caused by the transmission.
    While I was waiting to get my car back, one of the mechanics came to me and whispered in my ear "its always good to get a second opinion."
    I did. I took it to an authorized Audi dealership (not where I bought the car). They told me that I didn't not need a new transmission, they said the dent was in the pan, and the transmission was ok. BUT I did need:
    Here are the items noted that need attention on your 2000 A6:

    RF lower control arm (noisy, not loose). $475.00

    LF upper control arm-loose $400.00

    Oil leaks from cam tensioner gaskets $1760.00

    Both rear axle seals are leaking $415.00 for both

    Squeak in the upper steering column $110.00 for diagnosis

    Trans flush as a maintenance item $605.00 - note trans pan dented.

    Isnt that great.

    I told the authorized dealership that I just fixed the cam seals. They said to go back and tell them it is still leaking.

    Not sure what to do at this point. Do I have any legal rights? There is a lemon law in the state where I live, but it only includes new and used cars that are still covered under warranty.

    Do you think Audi can help me? Yes it is my fault that I didnt have some look my car over, and I have learned my lesson.

    Just not sure what to do now.

    Paid around 20-22 for the car. The place where I bought the car from told me they would give me 14 or possibly 15 if I fixed the transmission, but now when I talked to them today, they have changed their minds and are only offering $13.

    Very ticked off. Will contact the attorney general and better business bureau if they cant help me with this. Terrible.

    Any suggestions? Anything would be greatly appreciated.

  • jodarjodar Posts: 51
    That is terrible experience to have all those problems occur in such rapid succession. Given this fact and provided you have the right documentation, can't you construe that your car woes were part of a continual pattern of disrepair since you purchased it? I'd start again with the dealer and tell the General Manager and/or owner that in the interest of good customer relations and publicity, that they stand by you to see to it that they do right by you. I'm not sure what it is that you are hoping for, either they fix the car whole, or refund your money, or give you another one in its place.

    If the dealer won't be cooperative, then I'd file complaints with every consumer agency and contact the press and even your local call for action organization, if you have one. :mad:
  • airingaairinga Posts: 4
    Thank you jodar for responding. I just sent an email to the owner of the business. It is a small family run operation. I hope he is willing to help me. Will post the reply if I get one.

    I hate the whole car buying process. I should have been very happy with this car, its the nicest car I have ever owned. I know you dont know what you are getting when it comes to previously owned cars, but this is ridiculous.
  • marleybarrmarleybarr Posts: 334
    You might want to call Western National (the extended service plan company) 1.800.722.4758 to see about a plan because the car has less than 50,000 miles.
  • airingaairinga Posts: 4
    thanks for the suggestion marleybarr.. I called the number today, but they said this warranty is only offered at the dealership at the time of purchase.

    Called Audi today. They are checking into one of the recalls for the Front Lower Control Arm. I guess there are four arms on each wheel? Sounds like their is a major suspension problem with Audi, but only the Front LOWER control arm is covered with the recall. Of course the authorized Audi dealer where I brought my car to the other day, tells me that my lower control arm is just noisy-NOT LOOSE, so therefore they wont cover, claims the dealership. But my upper control arm IS loose, but of course that is not the arm that is covered by insurance. THis is the most ridiculous thing I have heard of. Unbelievable. This car is crap, and I cant wait to get rid of it.

    The owner of the dealership where the car was purchased has responded to my letter, and he is thinking it over. Audi is calling the service dept of the authorized Audi dealer who did two of my recalls, but not the third, because it is just noisy...NOT LOOSE. please.
  • marleybarrmarleybarr Posts: 334
    My A6 has gone up to 8000 miles w/o burning 1 quart of oil. Would say that 2 quarts in 4000 miles is NOT average at all. Having the oil light go on is a very serious matter and could lead to thousands of dollars damage for your engine! If this happens, shut the vehicle off immediately and check all fluids. I check oil, brake, power steering (hydraulic), coolant, and windshield washer tank levels WEEKLY. Adding oil is cheap compared to rebuilding the Audi engine. I use Mobil 1 0W-40 synthetic and change along w/filter every 6,000 miles or so. Noticed that the synthetic seems to be easier on the engine in cold weather, makes for easier starts and initial take-offs. Probably protects better than standard oil in the hot weather as well. What grade/type of oil have you been using? This could make a difference in consumption.
  • jimmyturbojimmyturbo Posts: 3
    I have a '01 A6 2.7T manual transmission with about 78K...I bought it after lease (mistake one) without buying an extended warranty (mistake two).

    I love the car, but it's starting to hurt. I'm willing to suck it up because I love the car, but have a problem that no one seems to be able to solve.

    It doesn't happen all the time, but when I depress the clutch pedal to start the car, nothing happens. The dealer said the battery had a bad cell and replaced it (ouch), but that didn't solve the problem.

    I've read about problems with the ignition switch on the boards, but they say that's OK.

    Is there a sensor or relay that's bad or going bad? The dealer says they can't replicate the problem when it's in the shop.

    Has anyone else had this problem? Any ideas?

  • kirby2010kirby2010 Posts: 136
    Jimmy - This sounds exactly like the problem I had on exactly the same model - only a couple years ago. It would take several tries pushing in the clutch and wiggling in the seat. I took the car in twice before they got it right. There is definitely a relay (I'm not a mechanic) but I think it senses that the clutch is depressed, the driver is seated, and so on. I know the first time I took it in they replaced a sensor on the clutch and it didn't solve the problem. This was about 20K miles and the only real problem I've had. I did stop by the Acura dealer today though. If I have to got with an auto this time it will likely not be Audi. Manual was big selling point for me as was Quattro. When it stops raining I'm going back to drive the RL. I really like the A6 and the 6-speed. I drive it hard - 80s regularly - and take it in every 5000 miles. But I have better things to do with my money in the next few years than maintain it.
  • duffy4duffy4 Posts: 18
    I have had this problem too. I just keep trying and sometimes I just take a minute, take a breath and try again. It has always started., I asked Audi about it and they told me everything checks out.
  • kirby2010kirby2010 Posts: 136
    I pulled my file for part numbers. In Jan '03 they dealer replaced the ignition starter switch. Problem stated read "car always starts but sporadically ... has to be turned to start several times....

    This didn't fix the problem. SECOND time I took it in they replaced the load reduction relay. This an intermittent problem and the dealer has to "stick with it". The first time the car was in was same day service. The next time was for 6 days. The service manager took the car home for a couple days and sure enough, somewhere along the way he encountered the same problem. I had a loaner for the entire time. It's been two years and no trouble.

    I believe I'm reading this correctly - first part number - ignition starter switch - 4B0-905-849. Second part number - load reduction relay - 3B1-911-807-A. After they replaced the second part number the problem went away.
  • jimmyturbojimmyturbo Posts: 3
    Thanks for the input....I'll call tomorrow. Was it expensive to fix or were you covered by the warranty?
  • kirby2010kirby2010 Posts: 136
    It was under warranty but the labor listed on the work orders were 1.2 hours for the first visit and 1.3 hours for the second. The service department at my dealer charges about $95/hour. Good luck.
  • jimmyturbojimmyturbo Posts: 3's been fine for about a week....maybe it was the battery?? Anyway, I'll know what direction to turn if it resurfaces.
  • laura221laura221 Posts: 1
    Man, do I feel your pain! I have a 2000 A6 that I purchased about year and a half ago and have had nothing but problems.
    Week one should have been my tip off... the Catalyst converter went. Then to recap the past year: the interior truck release/alarm button broke, the digital dash went, the heating unit broke, the front drive shaft was replaced, the exerior door handle came loose, the rear window molding popped out... and was surprised after a weekend getaway that my car wouldn't start. It was dead in the driveway after only 4 days. The dealership said the battery was fine and the problem the battery not being fully charged before we went away. 4 days and I should expect to come home to a dead car? Give me a break.
    I do have the warrenty, but it runs out in about 4 months and I'm frightened about what is going to go wrong next. I should have kept my Lexus, I NEVER had one problem with that car.
    The latest... maybe someone can help.... the front end is making a knocking noise, it only happens when I first start driving or when I slow down... I'm not touching the brakes... so I have no idea what it could be. Has anyone had this problem?????
  • airingaairinga Posts: 4
    ...."Called Audi today. They are checking into one of the recalls for the Front Lower Control Arm. I guess there are four arms on each wheel? Sounds like their is a major suspension problem with Audi, but only the Front LOWER control arm is covered with the recall. Of course the authorized Audi dealer where I brought my car to the other day, tells me that my lower control arm is just noisy-NOT LOOSE, so therefore they wont cover, claims the dealership. But my upper control arm IS loose, but of course that is not the arm that is covered by insurance. THis is the most ridiculous thing I have heard of. Unbelievable. This car is crap, and I cant wait to get rid of it."............................................................

    Just spoke with Audi and they cant help me on my new issues. Just think its funny that they claim the Upper Contol Arm is loose... BUT NOT COVERED by the call back. The control arm that is covered is only noisy. Not loose.


    Never again will I own an Audi.
  • ouchiea6ouchiea6 Posts: 2
    :lemon: I have twice in the last three weeks had to have my new A6 towed back for service when it would not start. It has "smart key" feature. When pushing the button would not start it, I tried the old fashion key. Not only did that not work, the car refused to release the key back to me. On top of that, the car froze in "Park", and the power would not go off, even after opening the door. By the time the car got to the dealership (90 miles away), the battery was dead. The first time the dealer ended up replacing the steering column, and I was told that fixed the problem. Not so, 200 miles later it happened again! The first time my Audi was in the shop 6 days. This time it's been gone 7 days, and I'm told it will be at least a couple of more days. The dealership has no idea as to whats causing this problem. I have contacted Audi's National Customer Service Department and registered my complaint. I understand that in NC if my auto stays in the shop for more than 20 business days in one year, I can declare it a lemon. What happens then? I understand that Audi has to buy the car back from me, or replace it. If I ask for the money I will not get what I payed for it, only it's current value. How is that determined? Blue Book Value? This Audi only has 4200 miles on it.
  • liferulesliferules Posts: 531

    Sorry to hear about your problems. I can only imagine having the car in the shop for so long (actually I can, but mine was due to an auto accident...). Lemon laws are different for each state. You can contact the BBB for more information for your state and sometimes they will help you with the dealership (or so I've been told). In my state, you cannot file lemon if the dealership gives you a loaner, thus you aren't stranded for 20 (or in our case, 30 days, I believe) as you have been given transportation.

    I think there's a forum here on Edmunds that discusses this topic in better detail. I welcome other's comments who are more knowledgeable than I.

    Hope everything works out in the end...
  • popsa6popsa6 Posts: 1
    Steve, youre right its a wonderfull car , fantasticly made, im sure yours was built and left the factory floor on a Tuesday!! :)

    I suppose the tire thing , well you pay for what you get !
  • rking5150rking5150 Posts: 2
    I have a 1999 A6 quattro with about 62K miles on it. I took it in for service at my local Audi dealer for the 70K service (they performed the 60 K service AGAIN, but that's another issue), and, when I picked it up, the transmission was slipping. I brought it back, and the service advisor tells me it's going to be $8-9K for a new tranny. I called the Audi consumer "advocates" (how can they be advocates when they work for Audi?) and they completely dismissed me. They said that the age of the car was determinative. Can you believe that - 62K miles, 6 years and a transmission is supposed to die?

    Anyway, after I tried again, Audi again refused to help. So, I'm taking the car to AAMCO, where they tell me they can rebuild the car for $2-3K. I'm really upset with Audi, and will never spend another dime on an Audi (this is my family's sixth car) or on Audi service.

    Anyone have a similar problem with a 1999 Audi? Or any ideas on how to convince Audi to open up their pursestrings? Thanks.
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