Hi, Just bought a used 2002 CR-V EX 4x4 Automatic for $16,991 + TT&L at Brown & Brown Chevrolet in Mesa, AZ. The vehicle has only 11,300 miles on it. It's virtually brand new. Total price came to about $19,250 with TT&L. I think I got a great deal.
it was $16,991 + $200 for glass security etching +$300 documentation fee + $1461 tax + $438 registration/plate fee = $19,090. These are the approximate numbers. Don't have the exact paperwork with me now. Didnt buy an extended warranty. The car is still under warranty until November 2005 as long as it doesnt hit 36,000 miles before then. The CR-V is considered one of the most reliable cars available according the Consumer Reports. Did'nt think the warranty was needed.
Purchased a CVR LX at Coleman Honda Clarksville for 19,800.00- but, was given 350 + 100 + 105 in credits via their innovative awards program (if you have purchased a vehicle previously; plus 205 for another purchase); for this price, it includes the dealer processing- they charge a 100.00; and also included the floor mats, the detailing, the wheel locks, and the door trim (dealer add ons)- which I really did not want, but they had it on already- so I paid, what amounted to a total of 50.00 for it;
My target was 19300 (given my 350 award bucks)- and they initially charged me 150.00 for the add ons; and the 100 processing fee; but then, credited back (towards another purchase), 205.00; this resulted in my paying (net): 19350.00 and tax, title/tags (153.00)- for maryland 2 years inclusive of tags).
Check them out- contact me if you have any questions- thanks
After emailing with a salesman several times and going on a test drive, we had come to an agreement on the price of a 2005 Pewter Pearl SE. Or so I thought. I had mentioned that another dealer was offering the SE at invoice, $23,651, plus tax ONLY. That would have amounted to final, drive-away price of around $24,715. His response, via email was "No Problem!" They could meet that price. So I get up to the dealership and the sales guy I was working with hands me off to another person to talk about the pricing. I don't know if he was too busy or what. But this new guy tells me about the $200 price increase and he says he can't meet the $23,651. He brings out the "invoice" and shows me the price. I repeat that $23,651 is the price I'm sticking with. He says he just can't do it and thanks me for coming in. So I walked out without a car. I was ready to buy at my price. Was my offer really that outrageously low???
In defense of Travis. As a dealer you see it as the customer walking away, but the dealer LET him walk away as well.
Come on, do you think that dealer didn't know there was a $200 invoice price increase before agreeing? They brought him in, and didn't think he'd walk. At that point it burns you up knowing they brought you in under false circumstances.
It's nice not to have to buy a car when you desperately need one and can walk away.
Yeah, I knew there was a price increase. And I would have paid $200 over the $23,651 that we had originally agreed on. The reason I walked was because I felt I was being lied to--that they were just saying anything to get me in to the showroom. If they're not being up front with me now, who knows how they might mislead me when it comes time to bring my car in to be serviced.
Kudos to you. For those of us who have read Edmunds "Confessions Of A Car Salesman" this is a common trick (quoting one thing over an ad, phone, or Internet just to get the buyer into the showroom). I work with clients everyday, and I can tell you that honesty and trust is what brings them back for more business (of course I am not in sales). My point is that if the salesperson would have been honest with you and said that there is a price increase but that they really want your business (before you came in), then that is one thing. I think you should try another dealer who is more honest and up front, and no, not every dealer plays these stupid games. Unfortunately, for every person who walks out on one of these deals, there are probably two who fall for it. Until consumers are more educated and change their ways, some car dealers will continue to pull fast ones. Thank God for the Internet and the ability to negotiate most deals. The last several cars I have purchased have been via the Internet, and it really makes things easy. Next time, try working directly with the Internet manager (I believe that most Internet sales are not commission based, thus negotiating is easier since the salesman is not trying to negotiate his commission away).
I had a similar experience... spent 10 days back and forth with an internet manager.... agreed on 24500.00 for 2005 cr-v SE..out the door.... stated the price 5 or 6 times ...24500.00 out the door ...no other charges.....I supplied the tag and a check for 24500.....last minute he e-mails me ....check need to be 24989.00....for pin striping,mats, and side moldings....I told him "I asked you 5 or 6 times , 24500 out the door,no other charges. I dont want the striping,mats and molding....I will pay as agreed 24500. out the door and I will supply the tag." His response was "these items are on the car, I cant just give them to you." I told him "you knew these item were on the car,this isn't a surprise to you, but it is to me." I dont like this sort of last second bull. This was 3/22 ,today 3/24 I get an e-mail....24500.00 and you supply the tag. The problem now is ,why should trust this guy I will have to fly into Miami,check and license in hand, 300 miles away from home on Saturday (3/26) and hope they wont try something else. Local dealers wont deal ,most are all owned by the same dealer. any suggestions ???
Right now, dealers have mixed inventories. We have cars that were in stock BEFORE the price increase and some that have arrived AFTER the change. The dealer may have quoted him a price on an earlier arrival that he didn't have when the customer arrived. Who knows?
The dealer LET him walk because he had no fear of loss. Why cheap sell something the next person will be happy to pay more for?
I say this again. If you are uncomfortable with a dealership or feel you were lied to, please shop somewhere else!
Although I think "Confessions of a Car Salesman" was yellow journalism at it's best, these nasty tricks do take place. There ARE good stores and good salespeople out there!
My advise is, instead of trying to wring the very last penny out of a deal, instead, ask your friends, family and neighbors for a referral.
Will you pay more? Perhaps, but you will be so much happier with the experience and without the tricks, you may pay even less.
Just got back from the dealer. 2005 CRV EX for $20,552 with mudguards. Great experience at Spirit Honda in El Monte. They say it was supposed to be $21383.00 thru 3/31. But they made a mistake and quoted the wrong number, but honored it. Sweet deals. Also the start of the 2.9% financing helped a lot.
I would not recommend Norm Reeves. They tried to swindle and not honor a deal.
New finacing program for Honda CRV @ 2,9% 60 months saved me $25 per month. Just bought Pewter SE for 24,200 + tax & tags includes roof rack, cargo tray, wheel locks & mud flaps in New Jersey.
"The dealer LET him walk because he had no fear of loss. Why cheap sell something the next person will be happy to pay more for?"
Its called integrity, and trust. In my line of work, if I quote or agree to something for a client, I make sure I deliver. If not, I know that the client can simply take his business elsewhere and also bad mouth my company. While the dynamics of the situation can be argued, the bottom line is that a price was quoted, the potential owner drove in, and the price was not honored. I realize that people make mistakes, but this is a common practice in the car industry, and should be illegal.
About two years ago, I walked into Circuit City the day of a big speaker sale, excited to buy some new home speakers. Sale flyer in hand (this was the day of the sale), I walked up to a salesperson and told him I wanted a pair of the speakers advertised on the flyer. Salesperson went back to his computer and told me they were out. "Okay, no problem can you tell me which Circuit City in the area has them?" Salesperson goes back to his computer and tells me that no store within a 100 mile radius has them. I am getting a little pissed now. I then ask him if he can order them for me at the advertised price, and he tells me that they have been discontinued, and that I am out of luck. At this point, I politely ask for the manager, and explain the situation (and that I thought this clearly was a bait and switch). The manager agrees and sells me the next model up speakers for the price of the discontinued speakers.. Needless to say I go back to that Circuit City for every major electronics purchase...
My point is that if the dealer would have honored his quote (we are talking about a few hundred dollars) he would have won a new customer... His loss...
Anyone that expects integrity and trust out of the average car salesperson must also believe Santa Claus will be bringing world peace next year. The reputation of the average car salesperson is more than just a stereotype. isellhondas is right that if you don't get a good referral from someone that has already bought, as soon as as they begin with the extra charges...WALK! A car salesperson is out there to maximize his profit.
isellhondas succinctly typifies the average car salesperson approach to a broken promise made to a customer..."WHY CHEAP SELL SOMETHING THE NEXT PERSON WILL BE HAPPY TO PAY MORE FOR?" Trust and integrity is not going to put more cash in the salesperson's pocket...at least not in the short run.
No, I think if a price is quoted they should stick to it. I wasn't there and I didn't hear both sides of the story.
And, Steve royal, I DON'T make promises I can't keep nor does our store!
You are correct about one thing...we are there to maximize our profits just like you are there to wring out the last dollar. If we get too stubborn or aren't competitive we will lose your business. By the same token, if a shopper makes an offer that makes no sense, they will get walked. The deal has to make sense for both sides.
I know I would MUCH rather lose a sale than have a customer leave unhappy after buying.
Actually, I conduct administrative hearings for the state in which I live. Therefore, to the contrary of your accusation that I 'wring out' money, my role is to determine which people are wringing out every last dollar from the public. Fortunately, unlike you, my livelihood does not depend on maximizing my profit from every mark that walks through the showroom door. I do not have the temptation of wringing out the public to maximize my profits. In my role, I am responsible for determining whether impropriety on behalf of people such as yourself rises to a level that requires a remedy for the other party. Therefore, although, persons in your position may find it acceptable to maximize or wring out the last dollar from your customers, my role is to insure that the way you maximize or 'wring out' your dollars does not violate law or public policy. You are more than welcome to 'Maximize' or 'Wring out' money of the buying public. In the confines of my job description, I am merely here to protect the public and make sure that people in your position remain within the confines of the law. Therefore, I am happy to hear that you do not break promises. Keep up the good work. The world would be a better place if all salespersons did not break their promises. (Although, I would probably be out of business.) Steve
In a retail business, I would try my best to maximize profits while growing the business.
I would strive for long term, satisfied customers.
This may be why most of my customers are repeat and referrals.
You job as an attorney is to protect the people who have been lied to and scammed. That's a good thing and I'm sure you are good at it.
BTW, your unique HI warranty disclosure laws are a PAIN!! Cost me a lot of extra work about 12 years ago when I was in another business and had distributors in Hawaii.
We would not have needed these unique warranty disclosure laws in Hawaii if the dealers (especially used cars) were not so unscrupulous for so long. I make no comment as to which ones were unscrupulous. Suffice it to say, the problem was rampant and the lack of proper disclosure continues to generate cases in the courts. If you could convince your brethren to abide by established law and ethical considerations, we would all be better off. Plus, I could have less hearings and have more time to surf. I trust you will do your part. Steve
Well, the problem must have been severe because I NEVER had to deal with such unique and cumbersome warranty disclosures. It went WAY beyond what made sense.
You are absolutely right that the bulk of the dealers over here, also, did not think that a law that harnessed them in made sense. Of course, not all dealers were unscrupulous. However, our legislature determined that there were enough bad apples to spoil the whole bunch.
If you poll the general public over here, I believe that you will find that they believe it was long overdue. I doubt that if you asked your customers whether they would prefer the additional protection that our disclosure laws provide, they would turn it down (notwithstanding your opinion on the need for automobile disclosure laws.) Steve
I am going to be negotiating this week and I'll try to find out.
Anybody know where this came from? One dealer in my area (New Orleans) advertising 1.9% or 2.9%, 24 - 60 months, WAC. Beats the financing I've got pre-approved. Just shown in the paper today 3/26. Ad says it's on all vehicles in stock until 4/4. It's not on the Honda incentives page here at Edmunds. Haven't called other dealers yet to check. What gives?
Sure, I received several quotes over the internet. The lowest was Sussman Honda in Pleasantville but he didn't have the pewter (he would have traded for it - I didn't want to wait). Burns Honda in Marlton matched the quote (which they said is policy) and had the car. Was in and out in less that 2 hours with the car and financing. My second purchase from them - excellent service dept also.
What seems to be the going rate for a CRV in Minnesota? We offered 200 over the invoice and were declined ... If anybody can offer any recent experience, that would be appeciated.
I just got my '05 CRV SE in Pewter Pearl from Weir Canyon Honda in Anaheim Hills. Shopped and negotiated the price on the internet and over the phone. Got it for $22,795 including the destination charge. Didn't get any options, so out the door price with all fees (only had a $45 doc fee) + license/reg/dmv + tax was $24,945. Got it for about $1,000 under invoice. Great deal and great experience at this dealership.
I asked my salesperson and she told me roughly a 720 qualifies you for the 2.9 % APR. This is not written in stone of course. What was the best APR that honda was giving out before this?
2.9% is back. Any ideas of what FICO score is needed? Thanks,
Usually if you have to ask you don't qualify.
I agree with previous post, 720 will most likeley get you in, if your debt to income ratio is good.
Honda is one of the toughest to get financing from. But they have a very good college graduate program, instead of giving you x dollars off, they start you off with their lowest advertized finance rate if you have no derogatory credit. This is great for college kids who have no or little credit history, to build their credit. But if you were late on credit cards, Honda will not finance you.
Also, there is no tier financing. You either qualify or not. IF you don't then the dealer will find some loan shark deal for you with a local bank. You can apply for Honda finance on the website, this way an unscrupulous dealer will not jack up your rate.
First quote on the SE from Sussman was 23,900 with roof rack + 139 doc fee. Dealt with internet manager. Had asked several dealers for quotes. I get the feeling that most internet managers don't work on commission. Once you deal with a commissioned salesperson your price goes up - they have to get their cut.
I contacted 3 local dealers, on a couple of occassions, to try to get a quote on a CRV over the internet...All I get is the following form letter and no further contact...Is this typical?
"Thank you for your interest in the 2005 Honda CR-V 4WD LX quote that you requested via the Internet. To ensure you receive our most competitive price, I am checking your request against our available inventory.
I will contact you shortly to confirm the specifications, availability and price of this vehicle, and to make sure it is exactly what you want. If appropriate, we may review other items necessary for an efficient buying experience, including any trade-in, financing and insurance. I would also be happy to meet with you at your convenience to answer any questions, as well as provide the keys for a test drive.
In the meantime, please do not hesitate to contact me. I can be reached either by replying to this e-mail or by phone at xxx-xxxx"
MODERATOR /ADMINISTRATOR Find me at kirstie_h@edmunds.com - or send a private message by clicking on my name. 2015 Kia Soul, 2021 Subaru Forester (kirstie_h), 2024 GMC Sierra 1500 (mr. kirstie_h) Review your vehicle
Comments
Just bought a used 2002 CR-V EX 4x4 Automatic for $16,991 + TT&L at Brown & Brown Chevrolet in Mesa, AZ. The vehicle has only 11,300 miles on it. It's virtually brand new. Total price came to about $19,250 with TT&L. I think I got a great deal.
$16,991 + 8.1% tax = $18,367
Does this mean that you paid $883 ($19,250 - $18,367) for Title and License?
It seems expensive, unless you also got something else, maybe an extended warranty?
One question to all: what about doc. fees? Is this something that can be negotiated?
My target was 19300 (given my 350 award bucks)- and they initially charged me 150.00 for the add ons; and the 100 processing fee; but then, credited back (towards another purchase), 205.00; this resulted in my paying (net): 19350.00 and tax, title/tags (153.00)- for maryland 2 years inclusive of tags).
Check them out- contact me if you have any questions- thanks
DDK
An SE CRV is far from distressed merchandise. Why would a dealer want to give one away when they don't have to?
You could have had a nothing deal on a great car but you walked over 200.00?
Some things I'll never understand.
Come on, do you think that dealer didn't know there was a $200 invoice price increase before agreeing? They brought him in, and didn't think he'd walk. At that point it burns you up knowing they brought you in under false circumstances.
It's nice not to have to buy a car when you desperately need one and can walk away.
agreed on 24500.00 for 2005 cr-v SE..out the
door.... stated the price 5 or 6 times ...24500.00
out the door ...no other charges.....I supplied the tag and a check for 24500.....last minute he e-mails me ....check need to be 24989.00....for
pin striping,mats, and side moldings....I told him "I asked you 5 or 6 times , 24500 out the door,no other charges. I dont want the striping,mats and molding....I will pay as agreed
24500. out the door and I will supply the tag."
His response was "these items are on the car, I
cant just give them to you." I told him "you knew these item were on the car,this isn't a surprise to you, but it is to me." I dont like this sort of last second bull. This was 3/22 ,today 3/24 I get an e-mail....24500.00
and you supply the tag.
The problem now is ,why should trust this guy
I will have to fly into Miami,check and license
in hand, 300 miles away from home on Saturday
(3/26) and hope they wont try something else.
Local dealers wont deal ,most are all owned by the same dealer. any suggestions ???
The dealer LET him walk because he had no fear of loss. Why cheap sell something the next person will be happy to pay more for?
Although I think "Confessions of a Car Salesman" was yellow journalism at it's best, these nasty tricks do take place. There ARE good stores and good salespeople out there!
My advise is, instead of trying to wring the very last penny out of a deal, instead, ask your friends, family and neighbors for a referral.
Will you pay more? Perhaps, but you will be so much happier with the experience and without the tricks, you may pay even less.
It doesn't ave to be a miserable experience.
I would not recommend Norm Reeves. They tried to swindle and not honor a deal.
Peace out
I am planning to get an LX this weekend.
Do you know the FICO score range needed to get 2.9%?
Thanks!
Its called integrity, and trust. In my line of work, if I quote or agree to something for a client, I make sure I deliver. If not, I know that the client can simply take his business elsewhere and also bad mouth my company. While the dynamics of the situation can be argued, the bottom line is that a price was quoted, the potential owner drove in, and the price was not honored. I realize that people make mistakes, but this is a common practice in the car industry, and should be illegal.
About two years ago, I walked into Circuit City the day of a big speaker sale, excited to buy some new home speakers. Sale flyer in hand (this was the day of the sale), I walked up to a salesperson and told him I wanted a pair of the speakers advertised on the flyer. Salesperson went back to his computer and told me they were out. "Okay, no problem can you tell me which Circuit City in the area has them?" Salesperson goes back to his computer and tells me that no store within a 100 mile radius has them. I am getting a little pissed now. I then ask him if he can order them for me at the advertised price, and he tells me that they have been discontinued, and that I am out of luck. At this point, I politely ask for the manager, and explain the situation (and that I thought this clearly was a bait and switch). The manager agrees and sells me the next model up speakers for the price of the discontinued speakers.. Needless to say I go back to that Circuit City for every major electronics purchase...
My point is that if the dealer would have honored his quote (we are talking about a few hundred dollars) he would have won a new customer... His loss...
Never asked.
Anyone that expects integrity and trust out of the average car salesperson must also believe Santa Claus will be bringing world peace next year. The reputation of the average car salesperson is more than just a stereotype. isellhondas is right that if you don't get a good referral from someone that has already bought, as soon as as they begin with the extra charges...WALK! A car salesperson is out there to maximize his profit.
isellhondas succinctly typifies the average car salesperson approach to a broken promise made to a customer..."WHY CHEAP SELL SOMETHING THE NEXT PERSON WILL BE HAPPY TO PAY MORE FOR?" Trust and integrity is not going to put more cash in the salesperson's pocket...at least not in the short run.
Can you tell the name of the dealership. Sounds like a great deal. I am thinking to get a SE too.
Thanks.
And, Steve royal, I DON'T make promises I can't keep nor does our store!
You are correct about one thing...we are there to maximize our profits just like you are there to wring out the last dollar. If we get too stubborn or aren't competitive we will lose your business. By the same token, if a shopper makes an offer that makes no sense, they will get walked. The deal has to make sense for both sides.
I know I would MUCH rather lose a sale than have a customer leave unhappy after buying.
Do you know by any chance what is the minimum credit score to get the 2.9%?
Thanks
Actually, I conduct administrative hearings for the state in which I live. Therefore, to the contrary of your accusation that I 'wring out' money, my role is to determine which people are wringing out every last dollar from the public. Fortunately, unlike you, my livelihood does not depend on maximizing my profit from every mark that walks through the showroom door. I do not have the temptation of wringing out the public to maximize my profits. In my role, I am responsible for determining whether impropriety on behalf of people such as yourself rises to a level that requires a remedy for the other party. Therefore, although, persons in your position may find it acceptable to maximize or wring out the last dollar from your customers, my role is to insure that the way you maximize or 'wring out' your dollars does not violate law or public policy. You are more than welcome to 'Maximize' or 'Wring out' money of the buying public. In the confines of my job description, I am merely here to protect the public and make sure that people in your position remain within the confines of the law. Therefore, I am happy to hear that you do not break promises. Keep up the good work. The world would be a better place if all salespersons did not break their promises. (Although, I would probably be out of business.) Steve
I would strive for long term, satisfied customers.
This may be why most of my customers are repeat and referrals.
You job as an attorney is to protect the people who have been lied to and scammed. That's a good thing and I'm sure you are good at it.
BTW, your unique HI warranty disclosure laws are a PAIN!! Cost me a lot of extra work about 12 years ago when I was in another business and had distributors in Hawaii.
If you poll the general public over here, I believe that you will find that they believe it was long overdue. I doubt that if you asked your customers whether they would prefer the additional protection that our disclosure laws provide, they would turn it down (notwithstanding your opinion on the need for automobile disclosure laws.) Steve
tidester, host
2.9% is back. Any ideas of what FICO score is needed?
Thanks,
I think Honda looks at the whole picture and makes a determination based on that.
Anybody know where this came from? One dealer in my area (New Orleans) advertising 1.9% or 2.9%, 24 - 60 months, WAC. Beats the financing I've got pre-approved. Just shown in the paper today 3/26. Ad says it's on all vehicles in stock until 4/4. It's not on the Honda incentives page here at Edmunds. Haven't called other dealers yet to check. What gives?
Valid from 3/24/05 until 3/31/04
just wanted to know if that was a good price or not?
also, how many keys do you normally get? I only got 1 key.
I rec. 2 keys with purchase.
What is the cost of the V - without the taxes and other fees added on?
2.9% is back. Any ideas of what FICO score is needed?
Thanks,
Usually if you have to ask you don't qualify.
I agree with previous post, 720 will most likeley get you in, if your debt to income ratio is good.
Honda is one of the toughest to get financing from. But they have a very good college graduate program, instead of giving you x dollars off, they start you off with their lowest advertized finance rate if you have no derogatory credit. This is great for college kids who have no or little credit history, to build their credit. But if you were late on credit cards, Honda will not finance you.
Also, there is no tier financing. You either qualify or not. IF you don't then the dealer will find some loan shark deal for you with a local bank. You can apply for Honda finance on the website, this way an unscrupulous dealer will not jack up your rate.
Good luck.
"Thank you for your interest in the 2005 Honda CR-V 4WD LX quote that you requested via the Internet. To ensure you receive our most competitive price, I am checking your request against our available inventory.
I will contact you shortly to confirm the specifications, availability and price of this vehicle, and to make sure it is exactly what you want. If appropriate, we may review other items necessary for an efficient buying experience, including any trade-in, financing and insurance. I would also be happy to meet with you at your convenience to answer any questions, as well as provide the keys for a test drive.
In the meantime, please do not hesitate to contact me. I can be reached either by replying to this e-mail or by phone at xxx-xxxx"
kirstie_h
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I guess I qualify then.
I'll give it a try.