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Comments
Even though Infinity is part of Nissan you will get no where (in my opinion) in trying to get them to trade for an FX. If you have a chance its w/in Nissan for a new murano. And unless you can site major problems with the engine or something its gonna be hard for you to use lemon law policy. Personally I think you should stick with the murano. Or sell it as a private person and cut your losses and go buy an FX if its waht you desire. But do complain to the better business beauru. I did so with a warrenty issue I had sometime back on my 94 and after nissan told me to shove it before hand then had the manager write a letter to me personally and gave me a small settlement. BBB even wanted to interview me for a informational interview to be televised on local county channels.
But unfortunatly I don't think you have a case here. But do compalin to them every chance you get.
oil changes, etc. there is a safety issue with the windsheild, since its a integral part of the car.
on the alignment issue, there have been several posts here and on other murano boards of references to alignment adjustments. what was your alignment problem exactly? my murano was out of alignment when i purchased it, but at the same time, the right front tire had an awful radial tire lead problem. i had two alignments at the selling dealer before the service department finally agreed to swap the two front tires and see if there was a tire lead problem. there was, and goodyear replaced the tire the next day. i still have doubts about whether or not the alignmetn on my murano is exactly right, but, for now its ok.
having said that, my other car, a 2002 toyota highlander ltd, clearly had an alightment problem when purchased and according to the dealer, it had the worst alightment problem they had ever seen, and it took two dealers four visits to straighten it out. it now runs perfectly. i never like being blown off by the manufacturer, but they all pretty much do it. i will not purchase another toyota product because of the way s.e. toyota dealt with us over the alignment issue (but s.e. toyota gets $500 from the buyer for each car, nissan, gm, ford, chrysler, etc. do not have such a fee.
if you can get someone to say that the car is unsafe to drive with the cracked windshield, it may qualify under the lemon law. you need to carefully read the booklet which came witht the car and also determine the safety aspect of the windshield being left broken while you drive it.
hope that helps.
Wait until the CVT's start puking!
This makes sense, because as with any mass-produced product, some defects escape the factory tests and still others are introduced before final delivery to a customer. The lemon laws protect the consumer for an unfixable problem (as they should), but they also protect the dealer from unscrupulous customers who suffer buyer's remorse and want to find any excuse to get out of a vehicle they decide they didn't really want.
While I was at the Inifiniti dealer, the executive office rep phoned the Infiniti sales manager and applied as much pressure as he could to get the deal done, as well as, being an advocate for my situation. The result was that I didn't have to take a huge lump sum out of my pocket to make up for my Murano depreciation. I do realize that I am paying for some of my loss in my Inifiniti lease but the point that someone influential enough cared to make a difference and do the right thing is what is important.
I guess the only advice I have is to maintain persistance in a situation like this. I will also say, as others have mentioned, the FX is a completely different car, ride, feel, quality - all around.
Thanks for everyone's feedback, it has been very helpful.
another problem is when i push on the front door side panels there is a loud clicking sound( pushing on upper 1/3 of panel) any advice or fix is helpful. thanks
http://www-odi.nhtsa.dot.gov/cars/problems/recalls/recallsearch.c- fm
NHTSA Campaign ID #03V123000
Make : NISSAN Model : MURANO Year : 2003
NHTSA CAMPAIGN ID Number : 03V123000 Recall Date : MAR 24, 2003
Component: POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Potential Number Of Units Affected : 128
Summary:
ON CERTAIN SPORT UTILITY VEHICLES, THE NUT THAT ATTACHES THE TRANSMISSION GEAR SELECTOR SHAFT TO THE CONTROL VALVE LEVER IN THE TRANSMISSION MAY NOT BE ADEQUATELY TIGHTENED. THIS COULD RESULT IN THE TRANSMISSION NOT ACTUALLY BEING IN THE GEAR INDICATED BY THE GEAR SELECTOR LEVER. IN ADDITION, THE TRANSMISSION POSITION DISPLAY IN THE INSTRUMENT PANEL MAY NOT BE ON OR MAY BE INCORRECT.
Consequence:
IF THE GEAR DISPLAYED IS DIFFERENT FROM THE GEAR ENGAGED, THIS COULD RESULT IN UNEXPECTED VEHICLE MOVEMENT AND A CRASH.
Remedy:
DEALERS WILL CHECK THE AFFECTED NUT IN THE TRANSMISSION SHIFT LEVER LINKAGE, AND TIGHTEN IT IF NECESSARY. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING APRIL 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT NISSAN AT 1-800-647-7261.
Notes:
NISSAN RECALL NO. R3009. CUSTOMERS CAN ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION’S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT (1-888-327-4236).
Are the Canadian estimates alway this far off?
How many miles are on your Murano, Xixisisi? It may take several thousand, er, kilometers, to start breaking in and the mileage to rise.
Steve, Host
I'd give it another 2 or 3 thousand before getting too concerned about it.
Steve, Host
I went through some road repair, and had a small pebble flip up and nick the plastic coating around
the passenger side of the rear quarter panel.
I called Nissan to request a warranty repair, and there telling me that this probably will not be a warranty repair.
To me the plastic film protection is a joke,
and is bound to to get tore up.
Has this happened to anyone, and did you bring it to Nissan's attention ?
In crusing below 40 MPH, the car just seems to be
not smooth in terms of ride. Once I get above 40-45 MPH the ride smooths out.
Has anyone else experienced this ? Is this just the AWD that we are feeling.
The car doesn't actually move but it was a little scary the first time it happened. It doesn't seem to happen when making a quick, hard stop. Hopefully will get answer tomorrow when my husband takes to dealer for first oil change. Has anyone else experienced this?
engine kicks down a gear, and you almost feel
like the car wants to continue to roll.
I would be interested in knowing what the dealer
has to say about that. Please let us know.
FYI ...I have a SL-AWD.
Here is his e-mail reply:
Still love the Murano - not a single problem not a single rattle or shake
Quiet.
KB
Easily fixed.
The day before I noticed the BRAKE light came on as well as the light that looks like a battery. Since it was driving just fine I didn't think anything of it.
The next day, when I was going out to run a short errand, I experienced a temporary halting - thought maybe I had knocked it out of gear or something. Then just a few minutes later, there was nothing at all. Went into reverse (of course I was on a hill), but that's about it. Triple AAA to the dealer.
Found out it was the alternator. They replaced that today. Then as I was driving the car to a business meeting, I discovered there was no longer air conditioning. Can you believe it? I can, 'cuz when it rains (on me) it seems to fall.
Back to the dealer tomorrow to see how this came about.
Do I have cause for concern? I drove two different VW models over the last seven years with absolutely no big mechanical problems. I wanted to get back to something a little higher off the road, and now it seems I'm paying the price.
Also, does anyone notice problems with play in the driver's seet? We notice that it rocks just a bit when we start up from a stop sign. The dealer's service department can't find anything, but I feel what I feel.
Thanks, all.
--George / San Francisco
I had a problem closing the hutch/trunk when the car was parked unevenly (I pulled into the driveway so that the right rear wheel was on the curb and the left rear wheel was still on the road). Because of that there was a problem closing the hutch/trunk. If you slam you will feel like there is an obstruction. One can close the door but it is not normal. It feels that because the left side of the car is lower than the right one, the hutch becomes misaligned.
As soon as I pulled back (both sides of the car were even), the problem goes away.
Can somebody try this on your Murano.
Is it a structural issue on all Muranos or it is just mine ?
I called Nissan they said that it does not matter how the car is parked, there should not be any issues with the hutch/trunk.
Please let me know.
I have also felt the seat move. I thought I was imagining it at first but it happened a few more times. I have tried to duplicate it myself with no luck.
I'd be more worried that the lack of gas would cause the fuel pump to overheat and lead to premature failure, since most of them live in, and are cooled by, the gas in the tank.
Steve, Host
Is this the same thing you are feeling as mentioned in these messages ?
Like the car wants to continue to roll a bit
after you apply the brake.
Are you hitting the brakes when you feel this surge motion ?
Here's when I notice it the most:
I'll be driving at 20-30MPH and I'll let off the gas. The RPM's will drop down to about 1200. It'll stay at 1200 while I'm braking, but then it will suddenly DROP down to about 500-700. Wehn that happens, the car surges just a bit. You can actually see the RPM needle release. It just falls like it was being held up by something.
I'm quite concerned!
My first oil change is coming up in a week or 2.....I'm going to have them look at it....but I'm sure they won't find anything.