Nissan Murano Maintenance and Repair

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Comments

  • tidestertidester Member Posts: 10,059
    I think a week is too long to have to wait for an alternator.

    Tell your dealer about this new-fangled delivery service called Federal Express! They may not be aware of it. ;-)

    tidester, host
  • aussiedogaussiedog Member Posts: 1
    I had 1600 mile on the Murano when I also had to have the alternator replaced. The dealer also said it would be about 10days and that they were not in stock. After about 5 days the dealer removed one from a new Murano on the lot and put it in my car. Problem solved. Valencia Nissan, great service.
  • andytruckandytruck Member Posts: 7
    I am interested that you think the service at Valencia is good. I am shopping for a Murano in the S.F. Valley area. Why do you like them? Any impressions of other dealers - Miller? Universal?
  • sildogsildog Member Posts: 50
    Here comes some long wind! Sorry!

    Never drove a Murano, but I have followed progress of the "CVT" for years (studied it in Engineering school 20 years ago). That is why I am looking at this message board, just to see how they are doing.

    There have been very few attempts to bring CVT to production, but reliability and customer feedback that it "feels different" are problems. We are all very used to how a conventional 3 or 4 speed auto feels accelerating and decelerating. The trans will automatically pick a gear to be in and that is the gear you will be in. The shift points can be felt during both accel and decel. Many traditional automatics feel different decelerating because of differences in torque converter settings, which will affect how much "engine braking" is applied when coasting. The torque converter is the interface between engine and trans that allows car to sit still with engine running without moving, and allows car to coast, sort of like an automatic clutch. On Big 3 cars, there is very little engine braking-they coast like they are in nuetral when car is being slowed to a stop! On German cars, there seems to be more engine braking - the downshifts can be felt much more when slowing down.

    For a CVT, there are not fixed gear ratios. There is a computer that is continuously adjusting the gear ratio depending on what it thinks the driver wants. For hard accel, it keeps ratio low, lets engine rev to peak power RPM then "adds ratio" as the car gains speed, using engine speed to control how fast it changes ratio. If it adds ratio too fast, engine speed will slow below peak power point. If it adds ratio to slow, engine will over rev. The computer must continuously adjust. For the contrary condition of slow starting and good fuel economy, it does opposite- computer leaves engine speed at a lower, more efficiet but less powerful speed, and adds ratio earlier to speed the car while keeping engine speed low. This is the basis for why a good CVT is so desireable! The engine can be kept at optimum speed points because the transmission can set any ratio to optimize engine speed for a wide range of car speeds.

    Regarding deceleration, the CVT computer needs to try to keep gear ratio at a place where it will be ready to accelerate at any time. The computer does not know why the driver is slowing down. If it knew the driver was planning to come to a complete stop, it would probably let engine RPM drop off completely, then let trans ratio change as vehical slowed. On the other hand, if it thought the driver was racing and only slowing for a corner, and at 25mph, driver was going to stomp the pedal to speed up again, it would leave engine speed up and let trans ratio drop. then engine/trans would be ready for peak acceleration again.

    My guess is the CVT computer is set up to always be ready to start a moderate acceleration at any time during the slow down process - after all, how does it know? For safety reasons, better to be ready to go than to assume driver is stopping. So, it is not letting engine speed go below 1200RPM until the bitter end of the slow down process. That way it is keeping the engine at a good "ready" speed if called upon to GO. If vehical speed keeps dropping, it will reach a point where speed becomes so low that the trans is at lowest ratio, then it has to bring engine speed down. This transition point is probably what these owners are feeling as a "let go" or "hang up". It is felt as a variation in engine braking, accompanied by a change in engine sound. Our senses, combined with our years of "what feels normal" are raising a flag. I don't know if it is normal to feel it as much as described. If it were a traditional auto, the torque converter could be adjusted to "coast" more, to reduce the engine braking effect. It would seem that the CVT also must have a torque converter, so maybe it could be adjusted to transmit less engine braking. There may be a lot of variation car to car, or a lot of variation drive to driver. Could be that there is some adjustment available to settle this feeling. Or it could be something to get used to. That is hard to tell without driving multiple units.

    I hope this helps and good luck!
  • rdrrrdrr Member Posts: 20
    Thanks sildog for your input, wasn't long winded,
    But, just one question, I guess alot of us owners or potential owners are concerned about is the reliability of the trans, are we in for alot of problems down the road? should we buy an extended warranty just in case? Any thoughts anybody
    Thanks
  • rainbowfarmrainbowfarm Member Posts: 59
    I know they like to surprise you with this at the finance desk, but... I would like to know the cost of an extended warranty on the MO, and what is covered. Is it from Nissan? Is it the same as the original warranty?
  • sildogsildog Member Posts: 50
    I have no idea what kind of reliability the CVT will have. I believe that Nissan is a quality conscious company and that they would have done the appropriate reliability testing before launching the product. One huge screw up could really cost their good reputation.

    Regarding extended warranties, I tend to not buy them. They sell them for a reason! They make money on them. That means on average, they pay out less for repairs than they charge for them. Of course, then it is a roll of the dice! If you are the person with the "problem child" car, then you may get your money back. Don't they charge like $1000 for the warranties? One big repair can make it worth while-if you are the person who needs it and it is covered.

    If I were buying an extended, I would only buy it from the car company, and not a third party. At least the car company should be around for a while.
  • ohiosuvohiosuv Member Posts: 33
    In the booklet titled "2003 Service and Maintenance Guide" on page 12, there is an extended service product called "Security+Plus". This can be purchased anytime during the 3yr/36K original warranty period. In the booklet titled "2003 Warranty Informatin Booklet" on page 45, it states that this plan IS transferable to subsequent owners. It says to call the dealer or send in the enclosed business reply card for more information.

    My thought is to wait until the original warranty is about to expire. If my Murano has been relatively problem free, I will not inquire. If I have had some problems, I will will explore this plan.
  • farkel4251farkel4251 Member Posts: 8
    I have had numerous experiences where the driver's side door has locked by itself. I've checked several times to make sure that I'm not bumping the door lock switch or anything else when I get out of the vehicle. Most times I've just gotten out of the car and close the door then turn around to go back in and the door is locked. Thankfully the back door is open so I reach across the front seat to open it. This is becoming real annoying. At least 2X the keys were in the ignition and the rear doors were not open. Luckily I was at home when that happened.
    I saw some problems reported earlier on the driver's side door locking inadvertedly. Has anyone reported this to the dealer and if so what was the fix?
  • fgurleyfgurley Member Posts: 12
    To Sildog. Thank you very much for your comments. Didn't quite understand all the technical but it was clear enough to get the general idea. You sure explained that "funny feeling" when stopping. Thanks again.
  • dweiserdweiser Member Posts: 288
    Am I the only one who can't read any of the type on any of Nissan's web site pages and if I am doing something wrong, please advise.
    Thanks,
    Don
  • tidestertidester Member Posts: 10,059
    ...if I am doing something wrong, please advise.

    You're not doing anything wrong. The site uses Japanese characters which don't show up properly on most computers in the U.S. You can download the appropriate download (you browser should offer to do it for you) the appropriate extensions that will display the characters properly - but that only helps you if you can read Japanese!

    Better yet, go to their U.S. site: Nissan U.S.A (you'll need an IE or NetScape based browsers though or one that will identify itself as IE or NS.)

    tidester, host
  • dweiserdweiser Member Posts: 288
    .... even their USA web site is not readable. Characters are very very tiny and very light gray. This is the only web site where I have this problem. Was curious if it was only me. Using IE by the way.
    Thanks,
    Don
  • laturjlaturj Member Posts: 45
    Hi all,
    Just bought a Murano in about 12 hours (from - hey we should buy a car to Hey we just bought a car) needless to say edmunds helped greatly. A quick question, we can't get our cd player to display the extra data - like song title, artist, etc. We had a disk with us when we test drove and salesperson said it "should" have worked. Have y'all gotten that to work properly?? We do have the upgraded stereo system. Also, thanks for the heads up on the website - that is the smallest font I think I have ever seen.
    JL
  • kevwilkevwil Member Posts: 5
    Not every CD cqarries the data necessary for the added "display features". I've found that mostly only newer CD's or CD's that I burn myself (if I take time to save the title information) will work on the display.
    Try some other CD's......I'm ure some of them should work.
    Don't forget to use the RANDOM ALL CD feature.....I just discovered it the other day. Press the PROG/RPT button and the shuffle features will come up on the display.
  • kevwilkevwil Member Posts: 5
    Thanks for the "CVT-101" education. I had to go in for an oil change yesteday, so I asked the service manager about it. He actually took me out for a ride in another Murano (while mine was getting the oil change) and explained how and why the CVT does what it does. His most memorable words, "Forget everything you know about what a regular transmission feels like".
    So.....I feel much better now.
  • rainbowfarmrainbowfarm Member Posts: 59
    Here, on a PC, I can barely read their pages. When I use the Mac, it reads much better. You can, however, copy the text into Notepad or anything else and read it better.
  • rdrrrdrr Member Posts: 20
    Cant seem to find the index, the old one says it has been moved, but where? Can any Canadians out there help?
  • clpurnellclpurnell Member Posts: 1,083
    there is a new "Prices Paid" Forum try there
  • tidestertidester Member Posts: 10,059
  • u1deryu1dery Member Posts: 7
    I wrote once before about my experience with the purchase of the Murano. Now that I've driven it over 4,000 miles in two months I do notice that the windshield wiper blades make a loud noise when they are used #84. The reception in FM mode is lousy #58. Has anyone had either of these repaired at dealer? The other thing that happened recently I went to stop at a sign, and the car kept going (all four tires were rotating) I yelled at the car in front to please go and then I came to a complete stop. That was frightening and I hope that doesn't happen again.
    I am still waiting to hear from the VP&GM of Nissan NA regarding driver's seat (leather). It is definitely getting worse and looks horrible. When I was in for service I spoke to the Manager and he said he would speak to his boss, no word from him either. Has anyone else experienced a inferior quality leather seat? If so what did you do about it? That is all for now. I enjoy learning about the Murano from these chats. I thought I got a great deal on the purchase until I read some of the others, now I'm not pleased, TOO LATE.
  • eggy13eggy13 Member Posts: 1
    Yesterday my Brake light and Battery light turned on, I had no problems driving the Murano at that point. So I took it to the dealer today and they told me it was the alternator that needed to be replaced. They told me at the dealer they didn't know when the Murano would be ready because they have a national backlog for the alternators -- They stated it could take up to a month to repair; I was wondering if anyone has had similar problems and how long did it take to repair. And if there was any other problems that developed after changing of the alternator.
  • kschusterkschuster Member Posts: 1
    rdrr,
    so what did you decide on whether to buy an extended warranty on the tranny or not? I'm considering purchasing a Murano in the next month, but my only worry is the new CVT transmission... have you heard any other negative comments on it?
  • kyim67kyim67 Member Posts: 13
    I own my Murano SL for 7 months now. The CVT lags a little bit when I first got it. After a few hundred miles, it disappeared. So far, I have no problem.

    After 7 months and several thousand miles, The CVT is soooo smooooth, you won't want to drive nothing else.
  • shop4shop4 Member Posts: 17
    I picked up my new Murano at 10:30 in the morning, and 160 miles later that same day it was bucking during normal driving over 55 MPH. The RPM's would raise and lower 200 within a few seconds without touching the gas. I called Nissan and brought it to a dealer (now 250 miles) who told me that the transmission needed to be replaced! It took them about 12 days to replace it. I have not picked the car up yet. Anybody else have this problem under 1000 miles?
  • laturjlaturj Member Posts: 45
    Hi All,
    Our left headlight is aimed noticably lower than our right headlight (you can tell since the have such a clean line). Salesguy said it is supposed to be that way. Is It??? (we have the high intensity ones)
    Thanks.
  • dmmakoskidmmakoski Member Posts: 72
    Yes so you won't blind on coming traffic.
  • laturjlaturj Member Posts: 45
    Hi all, One more question.
    We have not had an automatic in a while and are concerned how much the car moves in park. For instance when in park you can get it to rock quite a bit. I know emergency brake will hold it, but we are trying to figure out if it moves more than it should. I would guess the rock is at least a few inches.
    Any thoughts?
    Thanks again.
    JL
  • dklaneckydklanecky Member Posts: 559
    I've noticed the same thing. I susupect it's a characteristic of the CVT transmission. I've just gotten in the habit of using the parking brake (like my wife always says I should).

    If your coming from a manual transmission, this should be a lot easier for you!
  • radiokidradiokid Member Posts: 2
    Big tires
  • ohiosuvohiosuv Member Posts: 33
    I bought my Murano about a month ago and remembered a discussion here about the drivers side door locking inadvertently. I thought this was a silly issue until I found myself going to my car in the morning and the door being locked on a few occasions. Well, I figured it out but unfortunately the bad news is that it is a design flaw that we owners can't fix.

    The problem is that when you exit the vehicle and use your left hand to pull out the handle, the bottom edge of your hand often times is pressed against the door lock, which is just behind the handle, forcing the lock into the locked position. The only way to avoid this is to be aware of this design flaw and not let this happen. I suppose you could open the door with your right hand, but that is not customary and a little akward.

    This insight may have been discussed here before, but I don't remember it so I thought I would pass on what I discovered.
  • gailo1gailo1 Member Posts: 4
    My driver's seat (leather) is unbearably uncomfortable no matter what I do, and is causing terrible pain to the point where driving 10 miles is an ordeal. The dealer has offered to have an upholsterer try and fix it, so I still have hope for this car. Other than the seat, the car is great. Has anyone else had this problem?
  • dklaneckydklanecky Member Posts: 559
    I've driven over 4,000 miles in the last month in my Murano and have no "comfort" problems. What kind of un bearable pain can you get in 10 miles?

    Do you have the pedals adjusted to fit you?

    Something is very wrong for it to cause you that much pain.

    Sounds at least like your dealer is one of the good ones whose willing to try and fix it for you.

    Did your test drive last more than 10 minutes?
  • gailo1gailo1 Member Posts: 4
    Ref. to #142. Yes, I have driven my Murano more than 10 miles. I have been almost obsessed with this problem and have been taking it for a spin frequently just to test it and have driven it almost 400 miles, and it still is very uncomfortable. I have adjusted the seat and pedals every possible way to no avail. I never had this happen with any other car and I have owned a lot of cars. My friend took it for a ride and I didn't tell her about my dilemma just so I wouldn't put the thought in her head and after 8 miles, she told me she had pains running down her legs, and that is exactly what happens to me. However, My husband has no problem with the seats, so perhaps this car is made for a bigger frame. My dealer is absolutely wonderful and more than willing to fix the problem. I have my fingers crossed.
  • just4fun2just4fun2 Member Posts: 461
    I have heard others make the same comment about their seats in various cars. I believe that it could have something to do with pressure points of the body. We are all different and I believe that different people will experience this more than others.

    As for the door locking, I believe that there is a Service Bulletin about this problem. It has to do with the wiring in the door.
  • gailo1gailo1 Member Posts: 4
    #144 You hit the nail on the head talking about pressure points. That is exactly what I was trying to describe.
  • mojo14mojo14 Member Posts: 3
    Is it safe to take my 2003 Murano to Jiffy Lube or other "Quick Service" Oil Change places? Can they handle the technical aspects of the Murano? I am concerned that they will not have the proper transmission fluid for the CVT.
  • lngtonge18lngtonge18 Member Posts: 2,228
    I think it would be fine to take the Murano to a quick lube joint for oil changes, but as far as the CVT goes, I wouldn't trust them with touching that. I still would make sure you check the oil level yourself before leaving the place since I have had a bad experience with them overfilling my engine by a quart and causing all sorts of problems.
  • just4fun2just4fun2 Member Posts: 461
    The quick lube places will not have the correct transmission fluid for your Murano. If they put something in your transmission with out you catching them it could spell big trouble for you.

    I don't understand why people would go to those places in the first place. My dealer charges 24.95 for the same service. For a couple of bucks saved if any, I don't think it is worth it.

    Now I know some of you will say that you don't have the time to take it to the dealer and the quick lube is closer and faster. Ok, take your $30,000+ Murano to those quick places and good luck.
  • dweiserdweiser Member Posts: 288
    You say thew driver's seat is uncomfortable for you. What happens when your husband drives? How does the passenger seat feel?
    I ask because, if you're comfortable in the passenger's seat, maybe something could be wrong with the driver's seat?
    My wife loved German cars because their seats fit her better than any other country; she liked Japanese seats the least.
  • black1014black1014 Member Posts: 1
    Anyone having problems with their Murano dying when slowing to a stop, going about 15 to 20 mph?
    It happened to me three times. Everything dies, the dash and console lights go off, the engine quits, nothing works. Fortunately, after 3 or 4 minutes, dash and console lights reappear and I can start the engine. Need to reset the clock and all the radio stations.
    My car is in the shop for the second time. The difficulty is that the problem is not a hard failure and the region technicians are not able to duplicate the problem. I have another Murano for as a loaner for a week and no problems.
    Anyone experiencing similar problems?
  • dmmakoskidmmakoski Member Posts: 72
    I don not have the problem you describe, but I know the 15-20MPH is the magic speed that the CVT switches to normal gearing.
  • gailo1gailo1 Member Posts: 4
    Regarding #149, My husband is very comfortable in the passenger seat and also my driver's seat. I tried sitting in the passeenger seat and it is firmer but still not very comfortable. I always had German cars (Audis) and found that all but one were very comfortable. This is my first Japanese car and I see a big difference, although several of my friends have Japanese cars and they are very comfortable. My dealer is really working with me. He is going to give me a demo for the day to see if that seat is better justto compare. In the worst scenario, he will have the seat in my car altered.
  • popcornpopcorn Member Posts: 1
    I purchased my new Murano in May. As a demo with 2900 miles I expected it would be in perfect running order. WRONG!!! The dealer delivered to me knowing the VDC was malfunctioning, but failed to inform me of the problem. After driving my new car for only two days I had to take it back in for repair. That said, I am still left with a major ongoing problem. In July the break light and battery light came on, took it to the dealer again for repair and was told the alternator was bad and would need to be replaced. I now have all of 4000 miles on this new car and am told the alternator is on backorder and it could be three or four weeks to get my car repaired. This was unacceptable and I insisted that the dealer take an alternator from one of the other Murano's on the lot and put me back on the road. They did that. I was on my way and satisfied until now with 8500 miles on my new Murano the brake and battery light is on again. Two bad alternators? I am again told that the alternator is not readily available and it will be next week before my car can be repaired. I am now afraid to go out of town in this car as it is unreliable. Does anyone know what is causing the alternator failures?
  • kwyoonkwyoon Member Posts: 25
    This is a usage warning for Murano owners.

    I started noticing a squeaking noise coming from the engine compartment when idling in Drive at a stop light and also when changing gear from Park to Drive. So I took it into the dealer to check it out and they told me that the front air scoop under the front of the car had been damaged and pushed slightly back. This was causing the air scoop assembly to touch the transmission pan and thus cause the squeaking. I don't know why that air scoop is so big and protrudes down so far. Look under the front and you'll notice a large sqaure metal thing hanging down at least a few inches - that's the air scoop. They told me it would cost $175 (parts and labor) to fix. I remember a couple of times I pulled up too far into parking spaces with high curbs. Doh! Darn curbs!

    So be careful when you pull into a parking space with a high curb not to pull in too far. Of course, I know you should always be careful, but sometimes you forget when you are in a hurry or not paying attention.
  • gust334gust334 Member Posts: 75
    Sorry you have had two bad alternators. I haven't had this problem yet (8000mi) but from what I've read, it is a fairly common failure mode. Perhaps it was a batch of bad alternators? I would suggest that you and anybody else with a bad alternator post the date your Murano was assembled (mine was November 2002 and is OK) and maybe we can track down whose Muranos might be affected?
  • tidestertidester Member Posts: 10,059
    I seem to recall that Nissan had some problems with alternators back in '97 or '98. The problem was a bad diode but they certainly should have had that fixed by now with the recall.

    tidester, host
  • schnarpselschnarpsel Member Posts: 2
    At barely 1,700 miles we noticed that the plastic part that holds the passenger side visor in place is too loose to hold the visor in. It falls out every time you try to put it back in. The way the mechanism is designed, I expect to eventually see this happen with the driver's side visor as well.

    Love driving my M-O, but find the quality of the interior materials a little sub-par. Also had an especially bad "rattling" day again today. The dashboard / loud speaker cover was grinding away at who-knows-what... uugghh...
  • suv789suv789 Member Posts: 4
    I have been test driving a number of suv's and my first choice appears to be the murano. I felt a vibration through my shoe from the accelerator pedal while driving. This was more pronounced on acceleration but continued at other times. Has anyone noticed this with their vehicles or test drives? What do you think the problem is? Thanks.
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