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Comments
The manufacturer has failed to respond to my request for information on the issue.
I understand that the "clicking noise" exists in other Nissans and has something to do with a calibration component and is a design issue that is supposed to have no practical consequences.
Asked the Nissan service dept to look into that during the first oil change (10/05), but they were unable to duplicate the problem -- and made me feel like an "over-reacting" female.
A little over three weeks later (10/31), the noise got louder and the service engine light came on. Had the service dept look at it again and this time, they said the throttle control sensor was bad, so they replaced it. They also said the rattle was due to loose emergency brake cables. At this point, all was well and I drove off happy.
Two days later (11/02) I noticed that when I accelerated, the Murano would jerk back and forth, like it wasn't getting enough gas/power (?). It did this intermittently, all day.
The next day (11/03) on my way to work in rush hour traffic, I accelerated, the Murano did the jerking back & forth thing, then started to loose power. Not good. It came to a slow crawl in the middle of traffic on the way to the freeway. Then the service engine light came on. I called the service dept asking for a tow and they told me to turn the car off/on, and get drive it to them. What fun I had trying to get it to start, while hoping I wouldn't get rear-ended or worse... After 2 attempts, finally got the car to start and limped out of traffic. Had to turn it off again before I was able to drive it at a normal speed. Service dept had vehicle for 7 days. First, they had no idea what was wrong. Then they told me they were trouble-shooting with Nissan Tech online (?). They finally decided they needed to replace the ECM (engine control module). Got the car back today (11/09). I sure hope this is it. I still need to get over the fear of driving it, though.
I just got the Murano back from the dealership yesterday. The gas tank door still will not open! And they haven't yet gotten the part I needed for the moon roof. They also created a one inch gash in the driver side paneling when they tried to remove it. I am so angry!
Case and point: When I was waiting to pick up my car during one of my "visits" another service advisor was troubleshooting with a service mechanic about another murano's problem with rattling outside of the vehicle. My car was serviced (and repaired) for the same issue not too long ago. I couldn't help but step in and tell them about it -- check the emergency brake cables! They had no clue and when I told them to validate it by looking up the service on my car, then they decided it was a good direction to take. Amazing.
Oh, and by the way, I ended up taking the murano back the very next day (11/10) for the same problem with the service engine light and loss of power (see post# 1037). Mid-day, they reported that it had something to do with the accelerator pedal sensor, which :surprise: had to be replaced. When I asked for an update at the end of the day, I was told they were still having "difficulties" and will need to keep the car over the weekend. No other details provided.
This makes 3 visits for the same core problem. :lemon: ??
Today it didn't beep when I unlocked it. That seemed odd, so I went to personalized settings to check. The settings for beep on unlock were set to off. I pushed the joystick to turn it back on, and it won't. The little * hops to the right place, but then instantly hops back. The Ikey is working, it can stay in my pocket while driving.
What's going on here? Is there some "mute" feature that over-rides these settings? The manual's worthless, "personalized settings" isn't even in the index.
Thanks
P.S. I welcome any feedback on this matter.
The first is probably fixed within the first or second visit (re-balancing, rim\tire replacement, steering rack adjustment/replacement).
The second type ends up in no resolution at all. Eventually even the most accommodating dealer will run out of fix attempts. At this point, it seems, the automotive industry follows the same protocol. The manufacturer goes into a defensive mode. Subsequent test drives with technical specialists will result in the finding that the vibration is a normal operating condition (even if it is plainly obvious that it is not). This is a defensive call to preempt a lemon law case. Invoking a lemon law on a defect the manufacturer does not recognize will drag out the proceedings and wear down the consumer.
In order to force the manufacturer to acknowledge the defect, NHTSA's Office of Defect Investigation (ODI) requires the public to log a significant number of cases for the same defect to approach the manufacturer. At that point, the manufacturer can voluntarily initiate a recall - the government-enforced recall option would be a PR disaster.
Good luck with your vibration issues. I was a victim of the type 2 defect with an 04 Nissan Quest. Oddly enough, Nissan voluntarily voided a two year balance on the lease of the car shortly after I informed Nissan of the NHTSA ODI case number I created on-line
I've made an appointment for next week with Service but I am afraid that because I'm a female and don't have much knowledge about cars I will just be strung along.
How can I tell if they are giving me a con when I go into Service and what can I say to show that I know a little about what may possibly be the problem? I don't believe the smoke is blue or black.
Thanks in advance.
Also as I mentioned there is a slight odor. I keep an eye on the temp gauge to make sure the needle doesn't rise above midpoint and it hasn't.
Thanks for your response.
My baby has been at the dealership for 4 weeks and neither the dealership nor Nissan wants to pay to take care of this. The dealership claims it's Nissan's fault with the "unique" transmission style. The VP of Marketing at Nissan, whom we've been in touch with says this has become a HIGH PROFILE case and yet they have not owned up to replacing the problem--they may think it is the dealerships lack of due diligence in something the service department did or didn't do. These transmissions can not take being flushed, so all they are supposed to do is drain them, yet our receipt states it had a BG Transmission flush. All independent transmission repair shops aware of this type of transmission state that flushing it will cause a valve to blow. Is that why there was no fluid left??? We firmly believe that this is the case and that the dealership is responsible, yet the dealership claims it is the fault of a "coinsidental" problem with the exotic transmission type. It certainly shouldn't be our $6000 problem. So here we are without a Murano and in the middle of a Murano nightmare....also to note is the "special trans oil" only made for the Murano.... dealership claims they put the correct fluids in the "flush".
Also to note: the dealership g.m. thought we'd be better off trading it in, so we entertained that idea and low and behold his 'best price' on our fully loaded SL AWD 03 in 'good' condition was about $6000 less than kbb and nada from what I've found. I guess that would be one way to fix the problem and have us pay for it in the 'end'. But I'm not gonna go there....I just want my baby back. I was the first Murano owner in my small town and my baby ran great until this routine service at this dealership.
One final note - my recall appointment was actually with a different Nissan dealership about 1.5 miles away, but when I called to get directions from Nissan, I was sent to this one who didn't have my appointment in their books but had plenty of time in their service department to handle my car.
The "Service Engine Soon" light came on... after 2 hours of diagnosing the dealer found a broken valve and canister assembly. This is a plastic tube behind the gas tank by the tail pipe. The parts are made of plastic and have to be replaced at $400!!!
This Tucson Nissan dealer started giving me the story that this probably happened from off-roading. But, of couse the vehicle has not been off-roaded--ever. Then they told me it was from road debris. But, this box is protected from the road by a metal bar and their explanation violates the know laws of physics.
So, have others experienced this issue? I would like to know if this is really a one in a million, or a known problem that I should fight. THANKS!!!
The dealer may or may not have been feeding you a line but it's not really a physics issue. You can thank Murphy for his Law - if any stuff can get up there, it will!
tidester, host
Wifey and I left in my 2005 Murano SL AWD for a thanksgiving holiday in Jacksonville, Florida with family. Approximately 3600 miles on the car when we pulled out of the driveway and LESS than 5000 miles on it when, just outside of __________, Georgia when the transmission failed. This was on Sunday, November 20, 2005. Come Monday morning I was at the local Nissan dealer in _________ with the car at 7:30 AM when they opened. Late that same day, the dealer called me (about 5:00 PM) to tell me that it was indeed a bad transmission and it would have to be replaced. But the really bad news was that there was NO replacement transmission in the US!! One was ordered from Japan and it just was delivered to the dealership in _________ YESTERDAY!!! And there is more! While in the middle of writing this reply to your question, the dealership called and said that having pulled the engine, transmission, and "transfer case" they had discovered that the transmission case was also bad... and (worse news) one will in all likelyhood will also have to be ordered from Japan!!! They warn me that this latest problem will likely take another 10 days to 2 weeks to fix. And in the meanwhile, Wifey and I are back home in Northern Illinois while my car sits in a Nissan dealership in _________, GA, still unrepaired. We leased a Hertz rental car on our own, one that we could pick up in ___________, drive home and leave at our local Hertz office. Sadly, Nissan Customer Service has not as yet committed as to how and when, I will be reunited with the car, or how I will be compensated for the expenses I've incurred and may yet have to incur to get this car home. My request that it be repaired and then shipped via truck to my local dealership where I would then pick it up was initially denied. Although that and this whole situation, is now being reviewed by Nissan at the Corporate level. Do I have a lemon? It is certainly looking like I will not have the use of my car for at least a month ... yet my lease payment for that month will still be due and payable!! What to do? What to do? I wish I knew.
I had a 2001 Audi A-6T which was "Import Car of the Year" for Car and Driver in 2001...which NOW is the dog of the used car trade in Consumers Reports for 2005..under the "AVOID" category along with older Jeeps. Murano will never go that far down. I am not a dealer, an advocate, a union car guy, and I do nothave any vested interest in this product-model, but I do know that Nissan builds better cars than most companies, having bought them for twenty five years exclusively, and the M is very, very complicated...electronics, transmission, seats, tire pressure sensors, throttle sensors, CVT, heating, radio, CD, AC, power windows and computer driven carburetion. To not have a MYRIAD of problems...as do all current automobiles which have gravitated to the "American ideal" of incredible expectations and extras is impossible. A loose transmission coupling and and a throttle sensor failure (as I had.under warranty) are minimal expectation failures, although very serious at the time instances, for such a complicated, and yet, fun to drive, as one post said, "a hoot" vehicle."
I may eat my words in the next 5,000 miles and if so, I will so post and be totally honest. Thanks everyone...it was an Edmunds post here... that turned me on to the throttle sensor failure...and saved me a transmission-alternator-battery-or a week at the dealer's for a fix. It was "you are right" and two hours later, under warranty, I was all fixed. Good dealer=good customer=good car... John Baldwin, Twain Harte, CA...
At 8,000 miles we begin hearing/feeling a vibration. We just took it to the dealer and they say a new Transmission is needed!