sandman - your dealer needs to more thoroughly check your car out. There should be no vibration from any wheel especially if you're traveling on smooth streets. I wonder if ESC is stuck or something. Something in the drive or wheels is not right.
They sent me home saying all is up to specs and the vehicle is fine. We will see but did let service advisor know that if they wear out in like 10k miles, we're going to have a problem. He said I need to rotate them at the 5k mark and keep them properly aired up and I said fine, but it's documented that i came in 3 different times and each time, y'all sent me home after rebalencing them and re-doing the front end alignment. I am not happy but will do as he says.
The Sandman :@
2023 Hyundai Kona Limited AWD (wife) / 2025 VW GTI (me) / 2019 Chevrolet Cruze Premier RS (daughter #1) / 2020 Hyundai Accent SE (daughter #2) / 2023 Subaru Impreza Base (son)
Sandman, tell your dealer you are not satisfied and have better things to do than complain and keep returning there. Ask to have a sales or service person take you out in another new Golf equipped like yours (esp. same tires), on a same route you use at the same speed range you're having the issue with. You should have a quick answer.
+1, breld. The wife and I talk about the "10 days" each year where you need snow tires / AWD / really good driving skills.
Maybe if you had snows though, you'd be more inclinced to get out of town where the roads aren't so well maintained. Go visit some friends - you know, like down in Southern New Mexico.
I was really pleased with the Nokians I had in the UP. Even though they weren't strictly snow tires ("all weather tires"), the van did better in the rains and the Subaru was ridiculously surefooted in the 200+ inches we got last winter. Quiet on the road too.
I'm with you that there's nothing wrong with having the same car as your wife, I like a little variety. I say give the WRX a spin. Even if you buy it new, they hold their value ridiculously well (especially in CO). You could join one of Subaru's partners & get it for 2% under invoice if you can wait 6 months;)
If you want the GTI, you can always switch with your wife;)
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
Carnaught and Corvette, my wife said the same thing and just called my salesman and he said he can't do that but to write to the general manager of the store, he gave me his name, explain the situation and suggest a test drive in another vehicle with the same wheels/tires on the same route and see what happens. If the results are the same, so be it but if not and if it runs smoothly with no issue, we know there's something wrong with my set and to just replace my set with the good set and let me be on my way. I had mentioned this to the service writer earlier but he played the stupid card and just dismissed my suggestion. I can be a tiger when I think something isn't right and will get this issue resolved one way or another...I have patience so I will send off a letter this evening and see where it leade me. Thanks all for helping me here. Bottom line...great vehicle which I love but service is just so so right now. Just wish they'd listen to their customer and try to do the right thing here!
The Sandman
P.S. Very disappointed in the service folks for not going the distance to please a customer!!!
2023 Hyundai Kona Limited AWD (wife) / 2025 VW GTI (me) / 2019 Chevrolet Cruze Premier RS (daughter #1) / 2020 Hyundai Accent SE (daughter #2) / 2023 Subaru Impreza Base (son)
Carnaught and Corvette, my wife said the same thing and just called my salesman and he said he can't do that but to write to the general manager of the store, he gave me his name, explain the situation and suggest a test drive in another vehicle with the same wheels/tires on the same route and see what happens. If the results are the same, so be it but if not and if it runs smoothly with no issue, we know there's something wrong with my set and to just replace my set with the good set and let me be on my way. I had mentioned this to the service writer earlier but he played the stupid card and just dismissed my suggestion. I can be a tiger when I think something isn't right and will get this issue resolved one way or another...I have patience so I will send off a letter this evening and see where it leade me. Thanks all for helping me here. Bottom line...great vehicle which I love but service is just so so right now. Just wish they'd listen to their customer and try to do the right thing here!
The Sandman
P.S. Very disappointed in the service folks for not going the distance to please a customer!!!
I assume that this is a significant finding you have observed, especially because you have the more upscale but similar A3 to compare your Golf with. So, if you need to pursue this, the final "card" to play on your unwanted situation might be to drop a hint that they wouldn't like to see themselves on TV as a consumer beware story on one of your local stations consumer help segments. Again this is a last resort if you are not completely happy with your new car purchase. I wouldn't hesitate to follow through with this if I was in a similar situation, exhausted all reasonable alternatives, and feeling I was being blown off.
Sandy, don't take this the wrong way (hmm, does anything good ever come after that opening?), but how bad is this? And what speed is it at?
from what you have been describing, and their reaction, it sounds like a relatively minor vibration. Not that it isn't there, or bothering you, but how severe is it actually?
sometimes items like this are a matter of personal sensitivity. The dealer people saying it is fine does not have to mean they are stonewalling you, just that to them, it really is within normal spec.
Sandy, don't take this the wrong way (hmm, does anything good ever come after that opening?), but how bad is this? And what speed is it at?
from what you have been describing, and their reaction, it sounds like a relatively minor vibration. Not that it isn't there, or bothering you, but how severe is it actually?
sometimes items like this are a matter of personal sensitivity. The dealer people saying it is fine does not have to mean they are stonewalling you, just that to them, it really is within normal spec.
Stick - I have posted this recently but I want to reiterate that I had the exact same problem with my 2013 Lexus GS350. I had it back to Lexus multiple times and they never corrected the vibration. I know it was those Dunlop tires - bad belt is my guess because they pressure balanced those tires numerous times.
Lexus Consumer Affairs dis nothing to help me. The vibration in the steering wheel commenced at around 55 mph and continued through 70-75 mph. Passenger seat shook. Service manager told me everything was to specifications. All that BS got my goat so I got rid of the car.
I believe Sandy completely - why would he complain over and over if it wasn't bothering him sufficiently to put a bad taste in his mouth about his dealership's service department.
I remember you lexus story Mike. But you were in the business, so must have experience with this. There are honestly some people that notice things that another person doesn't. And for something like noises and vibration, you can get a difference of opinion.
That's why I was curious to know from Sandy exactly how noticeable it is.
actually, curious to know if his wife feels it. I remember once having a balance issue in our Odyssey (I think it had a screw in the tire). It was the wifes DD, and I probably only drove it on the weekend. Once day, I start driving, immediately notice something off, and ask her about it. And of course, get an answer along the lines of "I didn't notice anything!"
The old "in spec" answer is tough. what is the allowable limit? is any hint of vibration unacceptable?
I can relate to the frustration of having a car vibrate at any speed, and a primary reason that for years I would buy Michelin tires. This goes way back. Actually had my Vega based Pontiac Sunbird vibration free. That was the car I drove while in college some years ago. More recently I thought my Accord was vibrating at higher speeds as I could feel a subtle nervousness yet when I drive over a newly paved section of the interstate at same speeds, the car drives smooth as glass. That leads me to believe it is more road condition related and not a tire balance issue. Have you found the same as you drive over different roads?
Sandy, I agree that the baseline test is another golf with the same size/brand tire on the same route.
but it could also be something besides the tires. something else in the driveline could be doing it (like the old unbalanced driveshaft).
2021 VW Arteon SEL 4-motion, 2018 VW Passat SE w/tech, 2016 Audi Q5 Premium Plus w/tech
VW just called...bottom line, they say the car is fine. They blame the roads I take to work and say the shaking/vibration is normal. When I told them the A3 we have is smooth as glass, they say it's tunes differently even though it's got the same size wheels and tires. So, in their eyes, nothing is wrong. I am not convinced here and am a bit angry but what else can I do? It's taking some of the ownership fun away right now!
The Unhappy Sandman
In my opinion the dealer is clueless and trying to blow you off. That "the cars are tuned differently" excuse is a load of crap- that would not effect the vibration.
When my wife's CPO 528i had a vibration the first thing the dealer did was swap on a known good set of tires and wheels; when the vibration remained they kept troubleshooting and it turned out to be the driveshaft.
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
VW just called...bottom line, they say the car is fine. They blame the roads I take to work and say the shaking/vibration is normal. When I told them the A3 we have is smooth as glass, they say it's tunes differently even though it's got the same size wheels and tires. So, in their eyes, nothing is wrong. I am not convinced here and am a bit angry but what else can I do? It's taking some of the ownership fun away right now!
The Unhappy Sandman
In my opinion the dealer is clueless and trying to blow you off. That "the cars are tuned differently" excuse is a load of crap- that would not effect the vibration.
When my wife's CPO 528i had a vibration the first thing the dealer did was swap on a known good set of tires and wheels; when the vibration remained they kept troubleshooting and it turned out to be the driveshaft.
Exactly. This should not be a hard problem to solve, but potentially a time-consuming one. And the dealer isn't interested in eating the cost to get to the root cause of the problem.
The Club Sport needed an Oil Service and I wanted the alignment checked on my son's X3 so I now have a 428i xDrive Gran Coupe for a loaner. My thoughts on another new Bimmer still to come...
Anxiously awaiting your review - I'm not the only one here who is really intrigued by that particular model.
First off I'll state for the record that I would never, EVER own a Gran Coupe optioned like my loaner; the AWD and lack of the M Sport package would be deal-breakers. Now, having said that it's a pretty decent car. I still don't know why Munich has decided it needs to offer two four door 3ers, and one four door 4er, but the Gran Coupe is my favorite. The driving experience is standard-issue 3 Series. The turbo four seems to have a smoother/flatter torque curve than the one in my Mazdaspeed, but that may be a function of the eight speed ZF autobox smoothing things out a bit. The four isn't especially inspiring to listen to- in that regard it is identical to my Mazdaspeed. I do like the automatic, but I wish BMW would let Dodge tune it- in the Charger and Challenger you can hold a gear to the rev-limiter without a forced upshift. Mileage was little if any better than the Mazda: 23.5 mpg in town low 30s on the Interstate.
Handling is adequate and-as usual-steering feel is MIA. In order to make the platform as idiot proof as possible BMW has tweaked the rear suspension to increase understeer without having to result to staggered tires. Not awful, but not terribly much fun either. The xDrive is virtually transparent and there are worse choices if you need an AWD daily driver(I don't- thankfully). I'm still pleasantly surprised that the car has a true handbrake; the only reason for resorting to a button or switch is to impress the "Oh look! It's different so it must me COOL!!!" crowd(see: beer tap shifter). Brakes are decent if a little wooly- like the steering, there's some insulation built in that detracts from your ability to tell what the binders are doing. Base seats are flat and hard. About as bad as the seats in my wife's E90- the seats in my Mazdaspeed, Club Sport, and the '02(E21 Recaros) are infinitely more comfortable and supportive. Otherwise, the interior is very nice; I still don't like the "tablet super glued to the dash" display, but I can live with it
To sum up: There's nothing wrong with the Gran Coupe that 50 hp, the M Sport Package, and a hydraulic steering rack wouldn't cure. My friend Steve Dinan and the option sheet can correct the first two issues, but the last problem has yet to be resolved. Too bad- because otherwise I could actually see myself owning one...
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
The vibration and seat movement, shaking, starts at 71 and goes past 85 but, that's the highest I've gone yet. And the route I take to work 3 to 4 days/week is all expressway, 26 miles of it. And that's really the bulk of my driving, I'd say, 80% of the driving I do in the Golf is to and from work. Can I live with this...sure, but no one should have to live with anything. They really have no clue if it will effect tire wear and longevity, they say it won't but no one knows this for sure. Agreed they are being a bit lazy here because they don't want to mile up another vehicle and I get that but still, they owe their customer the best service they can give and to go that extra mile, something they're just not doing now. Will write that letter today and see where it leads but again, they should do something to make me happy and I have given them an easy solution because they do not want to change tires or wheels at this juncture. Fine, but let's see what another vehicle does and if it's the same thing, then it's probably Golf specific. But if not, we know it is something that can be resolved. Just tired of complaining and wasting my n/s days. Fix the damn car already and make me happy!!!
The Sandman :@
2023 Hyundai Kona Limited AWD (wife) / 2025 VW GTI (me) / 2019 Chevrolet Cruze Premier RS (daughter #1) / 2020 Hyundai Accent SE (daughter #2) / 2023 Subaru Impreza Base (son)
The vibration and seat movement, shaking, starts at 71 and goes past 85 but, that's the highest I've gone yet. And the route I take to work 3 to 4 days/week is all expressway, 26 miles of it. And that's really the bulk of my driving, I'd say, 80% of the driving I do in the Golf is to and from work. Can I live with this...sure, but no one should have to live with anything. They really have no clue if it will effect tire wear and longevity, they say it won't but no one knows this for sure. Agreed they are being a bit lazy here because they don't want to mile up another vehicle and I get that but still, they owe their customer the best service they can give and to go that extra mile, something they're just not doing now. Will write that letter today and see where it leads but again, they should do something to make me happy and I have given them an easy solution because they do not want to change tires or wheels at this juncture. Fine, but let's see what another vehicle does and if it's the same thing, then it's probably Golf specific. But if not, we know it is something that can be resolved. Just tired of complaining and wasting my n/s days. Fix the damn car already and make me happy!!!
The Sandman :@
Sandy, my guess is that the dealer suspects that it is something other than the wheels/tires. Thus the reluctance to trades tires/wheels, etc. As RB said, it could be the drive shaft. Stay after them.
Re: Sandman problems - The people I have known with VW's have all had issues with dealer service. They have also all (no exception) had quality issues with their cars. Most of these were Beetles, with a Golf or two mixed in. All of these cars were made in Mexico, which may or may not be a factor. The dealers are just not going to be at the level of "premium" brands. It's money driven and always will be. Customer satisfaction is mostly a thing of the past. It's no surprise to me. It's not an easy thing to accept. It's why I would not ever buy a car in it's first year or a car made in Mexico because I want to avoid problems like this. I know this is Monday morning quarterbacking, but you had to suspect problems like Sandman is having was a possibility.
Sorry to hear the troubles Sandy - I can certainly imagine how frustrating it must be.
I think I'm pretty sensitive to abnormal vibration issues as well, and I can't say I've noticed anything unusual in the wife's GTI - and that's on wheels an inch larger than yours. That's also going 80 mph on our tollway here.
It's a pain, but I'd stay on the dealership as well - the further you get away from the purchase, the less inclined they may be to help out (though it seems they're not all that inclined as it stands). I imagine there's also an option to call VW directly and have them "encourage" a dealer to work the issue out.
You like the car so much otherwise - it'd be a shame to let this issue dampen it.
Thanks for the write-up on the 4-series GC. That certainly is high praise coming from someone like yourself. You did have the 428i, right? So a 435i GC with that M-sport package would get you most of the way there, huh? Pity on the steering though.
I think I'd be okay with the 4 cylinder and "regular" sports package - I'm thinking in a couple years I can find a nice CPO example.
Thanks for the write-up on the 4-series GC. That certainly is high praise coming from someone like yourself. You did have the 428i, right? So a 435i GC with that M-sport package would get you most of the way there, huh? Pity on the steering though.
I think I'd be okay with the 4 cylinder and "regular" sports package - I'm thinking in a couple years I can find a nice CPO example.
Eh, who am I kidding. I just went to the configurator on bmwusa.com to build a 4 GC. I'd want the M-sport. No mystery that I was hesitant on the 535 until I found one with the m-sport. 335 was an m-sport, wife's 328xiT was an m-sport. I like the little distinctiveness that comes with that package. Good news is that since BMW started marketing that as its own line, there are more of them out there. Bad news is there are more of them out there.
Just hit the expressway I take to work and the vibration/seat shaking is still there at 71 to 85, so problem is still with us and will write the letter today. Can't hurt because ya don't ask, ya don't get! Understand about the first year vehicle, did that with the Civic, and Mexican built, did that with the Sentra...so I broke both my cardinal rules here but hey, I was smitten and wanted to get into a "mini A3" if you will, so I jumped. I know things will be resolved, eventually, because I can't help loving the car!!! Seeing a bunch of Tucsons and Sportages on the road and don't miss it at all, it was great while it lasted, fun to, but I'm in the vehicle I was meant to be in. Being the optimistic guy I am, I know things will be resolved to my satisfaction, EVENTUALLY!!!
The Sandman
2023 Hyundai Kona Limited AWD (wife) / 2025 VW GTI (me) / 2019 Chevrolet Cruze Premier RS (daughter #1) / 2020 Hyundai Accent SE (daughter #2) / 2023 Subaru Impreza Base (son)
Just hit the expressway I take to work and the vibration/seat shaking is still there at 71 to 85, so problem is still with us and will write the letter today. Can't hurt because ya don't ask, ya don't get! Understand about the first year vehicle, did that with the Civic, and Mexican built, did that with the Sentra...so I broke both my cardinal rules here but hey, I was smitten and wanted to get into a "mini A3" if you will, so I jumped. I know things will be resolved, eventually, because I can't help loving the car!!! Seeing a bunch of Tucsons and Sportages on the road and don't miss it at all, it was great while it lasted, fun to, but I'm in the vehicle I was meant to be in. Being the optimistic guy I am, I know things will be resolved to my satisfaction, EVENTUALLY!!!
The Sandman
Sorry to hear of the continued problems, especially on a new car. Chasing a vibration is almost as frustrating as chasing a rattle or squeak! I see a couple of options in addition to continuing to pursue this dealer
1) Try another dealer if there is one close enough for you to tolerate the trouble of going out of your way to see them. 2) Go to a tire shop and have them take a look and diagnose. May cost you a small fee but at least you would have a valid finding of true tire and wheel specialist.
2024 Jeep Grand Cherokee L Limited Velvet Red over Wicker Beige
2024 Audi Q5 Premium Plus Daytona Gray over Beige
2017 BMW X1 Jet Black over Mocha
The Club Sport needed an Oil Service and I wanted the alignment checked on my son's X3 so I now have a 428i xDrive Gran Coupe for a loaner. My thoughts on another new Bimmer still to come...
Anxiously awaiting your review - I'm not the only one here who is really intrigued by that particular model.
First off I'll state for the record that I would never, EVER own a Gran Coupe optioned like my loaner; the AWD and lack of the M Sport package would be deal-breakers. Now, having said that it's a pretty decent car. I still don't know why Munich has decided it needs to offer two four door 3ers, and one four door 4er, but the Gran Coupe is my favorite. The driving experience is standard-issue 3 Series. The turbo four seems to have a smoother/flatter torque curve than the one in my Mazdaspeed, but that may be a function of the eight speed ZF autobox smoothing things out a bit. The four isn't especially inspiring to listen to- in that regard it is identical to my Mazdaspeed. I do like the automatic, but I wish BMW would let Dodge tune it- in the Charger and Challenger you can hold a gear to the rev-limiter without a forced upshift. Mileage was little if any better than the Mazda: 23.5 mpg in town low 30s on the Interstate.
Handling is adequate and-as usual-steering feel is MIA. In order to make the platform as idiot proof as possible BMW has tweaked the rear suspension to increase understeer without having to result to staggered tires. Not awful, but not terribly much fun either. The xDrive is virtually transparent and there are worse choices if you need an AWD daily driver(I don't- thankfully). I'm still pleasantly surprised that the car has a true handbrake; the only reason for resorting to a button or switch is to impress the "Oh look! It's different so it must me COOL!!!" crowd(see: beer tap shifter). Brakes are decent if a little wooly- like the steering, there's some insulation built in that detracts from your ability to tell what the binders are doing. Base seats are flat and hard. About as bad as the seats in my wife's E90- the seats in my Mazdaspeed, Club Sport, and the '02(E21 Recaros) are infinitely more comfortable and supportive. Otherwise, the interior is very nice; I still don't like the "tablet super glued to the dash" display, but I can live with it
To sum up: There's nothing wrong with the Gran Coupe that 50 hp, the M Sport Package, and a hydraulic steering rack wouldn't cure. My friend Steve Dinan and the option sheet can correct the first two issues, but the last problem has yet to be resolved. Too bad- because otherwise I could actually see myself owning one...
Nice write up! I like the looks of the GC a lot but as stated here and in another thread I think I'm 'over' the current sedan and coupe offerings from BMW for the same reasons you listed above. What good is the excellent drive train if you can't "use" it? Such a shame. A 435 GC with true driver characteristics would be a winner.
2024 Jeep Grand Cherokee L Limited Velvet Red over Wicker Beige
2024 Audi Q5 Premium Plus Daytona Gray over Beige
2017 BMW X1 Jet Black over Mocha
Funny, got an email from the guy who I was going to write the letter to with his personal email address so I wrote him an email about what has transpired. We'll see if he even reads it. Also, service just called to see if I was satisfied, said I wasn't. They wanted to put the head service lady on the phone but we talked yesterday so she knows what's up. Told caller she knows all about it but thanks anyways and hung up the phone. Go back to work tomorrow so this will have to wait till next week when I'm off again...just need to take a break here and regroup a bit! Mentally, I'm exhausted!!!
The Sandman
2023 Hyundai Kona Limited AWD (wife) / 2025 VW GTI (me) / 2019 Chevrolet Cruze Premier RS (daughter #1) / 2020 Hyundai Accent SE (daughter #2) / 2023 Subaru Impreza Base (son)
Sandman, if the problem exists when you're driving ABOVE the posted legal limit (65-70)- and you're driving 75-85- why should the dealer or VW for that matter be liable?
Sandman, if the problem exists when you're driving ABOVE the posted legal limit (65-70)- and you're driving 75-85- why should the dealer or VW for that matter be liable?
Here in Texas, portions of I10 are posted at 80 mph.
Not that I'm obsessing or anything, but a few more compact/sporty car thoughts...
Saw the WRX has a short-throw kit from the factory that's only about $350. That gets me a bit more enthused on that front.
Based on what I'm looking at, a Mazdaspeed 3 would be nice, but absent that, given the Mazda 3s GT is available with a manual now, that'd be worth considering. Lots of cool tech for just a bit more than the Civic Si. I find the interior very BMW-like, with the knob controller, nice leather seats and head-up display.
Sandman, if the problem exists when you're driving ABOVE the posted legal limit (65-70)- and you're driving 75-85- why should the dealer or VW for that matter be liable?
Here in Texas, portions of I10 are posted at 80 mph.
I've driven I-10 from Jacksonville to Palm Springs and I do not remember a posted 80 mph speed limit. It must be a fairly recent change. I would think the 80 mph limit starts just west of San Antonio and ends just east of El Paso. That's the area of Texas that is the most desolate.
Also gave some thought to the new crop of premium hatchbacks/compact SUVs.
I like the exterior of the GLA quite a bit, but the interior seems a bit cheap looking. Not material-wise, but layout.
The new Q3 from Audi actually prices out nicely compared to the GLA, and has a nicer interior. Exterior is not as striking, but is at least handsome. A very well equipped version gets to about $37-38k - the Mercedes seems to be at least $3-4k higher, comparably equipped. Wouldn't tell my wife this, but makes her top trim GTI seem a bit pricey, considering you're gaining extra features and AWD with the Q3.
X1 just seems too dated, and "been there, done that."
Texas statutorily allows 80 mph (129 km/h) speed limits on I-10 and I-20 in certain counties named in the statute, each of which has a low population density.[125]
Additionally, the Texas Transportation Commission may set any speed limit up to 85 mph on any part of the state highway system if that part is "designed to accommodate travel at that established speed or a higher speed" and an "engineering and traffic investigation" determines the speed is "reasonable and safe".[155]
Currently, the roads with an 80 mph limit are:
I-10 between mile 61.8 in Hudspeth County (31.408667°N 105.972404°W) and mile 494 in Kerr County (30.183446°N 99.302038°W)[156]
I-20 between mile 0 in Reeves County (31.089949°N 104.058509°W) and mile 89 in Ward County (31.638654°N 102.767521°W).[156]
State Highway 45 South from the northern junction with US 183 to the southern junction with I-35 in Travis County.[157][158]
SH 45 North from the northern terminus of its concurrency with SH 130 to the northern junction with US 183 near the Travis/Williamson County border remains at 75 mph.
State Highway 130 from I-35 north of Georgetown to the northern terminus of its concurrency with US-183 south of Austin.
The Grand Parkway (SH 99) on Segment E between the Katy Freeway to U.S. 290. [12]
Currently, the only road with an 85 mph speed limit is a 41 mile portion of Texas State Highway 130 from the northern terminus of its concurrency with US-183 (30.075512°N 97.692387°W), southward to I-10 near Seguin (29.613349°N 97.876287°W).[159][160]
Sandman, if the problem exists when you're driving ABOVE the posted legal limit (65-70)- and you're driving 75-85- why should the dealer or VW for that matter be liable?
That logic is what helped make American cars so abysmal during the days of the infinitely moronic 55 mph NMSL. If the car drove like absolute garbage at a ridiculously low speed such as 60 mph the service writer would simply say "Sir, the speed limit is 55 mph, we cannot test your car at a faster speed."
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
Sandman, if the problem exists when you're driving ABOVE the posted legal limit (65-70)- and you're driving 75-85- why should the dealer or VW for that matter be liable?
That logic is what helped make American cars so abysmal during the days of the infinitely moronic 55 mph NMSL. If the car drove like absolute garbage at a ridiculously low speed such as 60 mph the service writer would simply say "Sir, the speed limit is 55 mph, we cannot test your car at a faster speed."
If a car is built to travel at 100+ mph, concerns for safety or proper vehicle tolerance should not even be considered if the vehicle travels above the speed limit and exhibits various and sundry imperfections or defects - the defects must be corrected under the warranty.
The new car warranty does not state that if the car is driven above the posted speed limit and exhibits imperfections or defects, the car will not be brought to manufacturer's specifications. Should a steering wheel vibrate at 80 mph or should the seats shake and vibrate? If the answer is no, then it must be corrected.
Will VW eventually try to say that since the OEM wheels and tires were swapped with a set off a different model, they are off the hook?
My guess is that it has something to do with the new wheels, tires and/or the way they were mounted or balanced. It could be as simple as a bad tire or wheel.. The dealer would have to do a bit of work to diagnose it and they don't seem to be willing or able[ tires aren't their thing]. The tires, by the way, have a warranty separate from the car.
Will VW eventually try to say that since the OEM wheels and tires were swapped with a set off a different model, they are off the hook?
As long as the tire sizes and wheels meet with the specs for Sandy's model Golf, the point is moot. However, if the wheels and tires don't meet with those specs, the dealer is liable and must correct the problem by bringing the wheels and tires to spec since they are the ones who made the change as a representative of VW USA.
My my new car has 19" wheels and summer performance tires, however they meet the specs Mercedes has set for the E 400. Standard wheels are 18" and standard tires are all-season performance tires.
That's right, I remember you saying that you were swapping out the wheels. For cost iirc.
Tire kicking (literally) a few years back we really liked an Elantra wagon (the old "Euro" version) but it had "upgraded" wheels. The dealer showed no interest in swapping them down a size to the "lesser" wheels that we preferred. That (and the color) made it easy to kill our interest.
That's right, I remember you saying that you were swapping out the wheels. For cost iirc.
Tire kicking (literally) a few years back we really liked an Elantra wagon (the old "Euro" version) but it had "upgraded" wheels. The dealer showed no interest in swapping them down a size to the "lesser" wheels that we preferred. That (and the color) made it easy to kill our interest.
Actually, the MSRP on the wheels and tires + balancing and installation was close to $4000 including 6% sales tax. I ended up paying $1290 OTD because he gave me a credit of $350 per tire/wheel in trade and I paid him his cost with no installation charges. They had to replace the tire pressure monitors and reprogram them as well. They did right by me, no question about it.
Just hit the expressway I take to work and the vibration/seat shaking is still there at 71 to 85, so problem is still with us and will write the letter today. Can't hurt because ya don't ask, ya don't get! Understand about the first year vehicle, did that with the Civic, and Mexican built, did that with the Sentra...so I broke both my cardinal rules here but hey, I was smitten and wanted to get into a "mini A3" if you will, so I jumped. I know things will be resolved, eventually, because I can't help loving the car!!! Seeing a bunch of Tucsons and Sportages on the road and don't miss it at all, it was great while it lasted, fun to, but I'm in the vehicle I was meant to be in. Being the optimistic guy I am, I know things will be resolved to my satisfaction, EVENTUALLY!!!
The Sandman
Sorry to hear of the continued problems, especially on a new car. Chasing a vibration is almost as frustrating as chasing a rattle or squeak! I see a couple of options in addition to continuing to pursue this dealer
1) Try another dealer if there is one close enough for you to tolerate the trouble of going out of your way to see them. 2) Go to a tire shop and have them take a look and diagnose. May cost you a small fee but at least you would have a valid finding of true tire and wheel specialist.
2021 VW Arteon SEL 4-motion, 2018 VW Passat SE w/tech, 2016 Audi Q5 Premium Plus w/tech
Comments
2021 Kia Soul LX 6-speed stick
The Sandman :@
2023 Hyundai Kona Limited AWD (wife) / 2025 VW GTI (me) / 2019 Chevrolet Cruze Premier RS (daughter #1) / 2020 Hyundai Accent SE (daughter #2) / 2023 Subaru Impreza Base (son)
I was really pleased with the Nokians I had in the UP. Even though they weren't strictly snow tires ("all weather tires"), the van did better in the rains and the Subaru was ridiculously surefooted in the 200+ inches we got last winter. Quiet on the road too.
Does the vibration change if you rotate the wheels front to rear?
I'm with you that there's nothing wrong with having the same car as your wife, I like a little variety. I say give the WRX a spin. Even if you buy it new, they hold their value ridiculously well (especially in CO). You could join one of Subaru's partners & get it for 2% under invoice if you can wait 6 months;)
If you want the GTI, you can always switch with your wife;)
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
Thanks all for helping me here. Bottom line...great vehicle which I love but service is just so so right now. Just wish they'd listen to their customer and try to do the right thing here!
The Sandman
P.S. Very disappointed in the service folks for not going the distance to please a customer!!!
2023 Hyundai Kona Limited AWD (wife) / 2025 VW GTI (me) / 2019 Chevrolet Cruze Premier RS (daughter #1) / 2020 Hyundai Accent SE (daughter #2) / 2023 Subaru Impreza Base (son)
Sandy, I agree that the baseline test is another golf with the same size/brand tire on the same route.
but it could also be something besides the tires. something else in the driveline could be doing it (like the old unbalanced driveshaft).
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
I assume that this is a significant finding you have observed, especially because you have the more upscale but similar A3 to compare your Golf with. So, if you need to pursue this, the final "card" to play on your unwanted situation might be to drop a hint that they wouldn't like to see themselves on TV as a consumer beware story on one of your local stations consumer help segments. Again this is a last resort if you are not completely happy with your new car purchase. I wouldn't hesitate to follow through with this if I was in a similar situation, exhausted all reasonable alternatives, and feeling I was being blown off.
from what you have been describing, and their reaction, it sounds like a relatively minor vibration. Not that it isn't there, or bothering you, but how severe is it actually?
sometimes items like this are a matter of personal sensitivity. The dealer people saying it is fine does not have to mean they are stonewalling you, just that to them, it really is within normal spec.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
Lexus Consumer Affairs dis nothing to help me. The vibration in the steering wheel commenced at around 55 mph and continued through 70-75 mph. Passenger seat shook. Service manager told me everything was to specifications. All that BS got my goat so I got rid of the car.
I believe Sandy completely - why would he complain over and over if it wasn't bothering him sufficiently to put a bad taste in his mouth about his dealership's service department.
2024 Genesis G90 Super-Charger
That's why I was curious to know from Sandy exactly how noticeable it is.
actually, curious to know if his wife feels it. I remember once having a balance issue in our Odyssey (I think it had a screw in the tire). It was the wifes DD, and I probably only drove it on the weekend. Once day, I start driving, immediately notice something off, and ask her about it. And of course, get an answer along the lines of "I didn't notice anything!"
The old "in spec" answer is tough. what is the allowable limit? is any hint of vibration unacceptable?
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
Sandy, I agree that the baseline test is another golf with the same size/brand tire on the same route.
but it could also be something besides the tires. something else in the driveline could be doing it (like the old unbalanced driveshaft).
2021 VW Arteon SEL 4-motion, 2018 VW Passat SE w/tech, 2016 Audi Q5 Premium Plus w/tech
When my wife's CPO 528i had a vibration the first thing the dealer did was swap on a known good set of tires and wheels; when the vibration remained they kept troubleshooting and it turned out to be the driveshaft.
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
Handling is adequate and-as usual-steering feel is MIA. In order to make the platform as idiot proof as possible BMW has tweaked the rear suspension to increase understeer without having to result to staggered tires. Not awful, but not terribly much fun either. The xDrive is virtually transparent and there are worse choices if you need an AWD daily driver(I don't- thankfully).
I'm still pleasantly surprised that the car has a true handbrake; the only reason for resorting to a button or switch is to impress the "Oh look! It's different so it must me COOL!!!" crowd(see: beer tap shifter). Brakes are decent if a little wooly- like the steering, there's some insulation built in that detracts from your ability to tell what the binders are doing.
Base seats are flat and hard. About as bad as the seats in my wife's E90- the seats in my Mazdaspeed, Club Sport, and the '02(E21 Recaros) are infinitely more comfortable and supportive. Otherwise, the interior is very nice; I still don't like the "tablet super glued to the dash" display, but I can live with it
To sum up: There's nothing wrong with the Gran Coupe that 50 hp, the M Sport Package, and a hydraulic steering rack wouldn't cure. My friend Steve Dinan and the option sheet can correct the first two issues, but the last problem has yet to be resolved. Too bad- because otherwise I could actually see myself owning one...
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
http://forums.edmunds.com/discussion/31555/general/x/new-year-new-car#latest
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
Will write that letter today and see where it leads but again, they should do something to make me happy and I have given them an easy solution because they do not want to change tires or wheels at this juncture. Fine, but let's see what another vehicle does and if it's the same thing, then it's probably Golf specific. But if not, we know it is something that can be resolved. Just tired of complaining and wasting my n/s days. Fix the damn car already and make me happy!!!
The Sandman :@
2023 Hyundai Kona Limited AWD (wife) / 2025 VW GTI (me) / 2019 Chevrolet Cruze Premier RS (daughter #1) / 2020 Hyundai Accent SE (daughter #2) / 2023 Subaru Impreza Base (son)
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
2013 LX 570 2016 LS 460
Regards,
Bean
I think I'm pretty sensitive to abnormal vibration issues as well, and I can't say I've noticed anything unusual in the wife's GTI - and that's on wheels an inch larger than yours. That's also going 80 mph on our tollway here.
It's a pain, but I'd stay on the dealership as well - the further you get away from the purchase, the less inclined they may be to help out (though it seems they're not all that inclined as it stands). I imagine there's also an option to call VW directly and have them "encourage" a dealer to work the issue out.
You like the car so much otherwise - it'd be a shame to let this issue dampen it.
2024 Audi Q8 e-tron - 2017 911 C4S - 2025 BRZ - 2023 A6 Allroad - 2024 Genesis GV60 - 2019 Cayman
Thanks for the write-up on the 4-series GC. That certainly is high praise coming from someone like yourself. You did have the 428i, right? So a 435i GC with that M-sport package would get you most of the way there, huh? Pity on the steering though.
I think I'd be okay with the 4 cylinder and "regular" sports package - I'm thinking in a couple years I can find a nice CPO example.
2024 Audi Q8 e-tron - 2017 911 C4S - 2025 BRZ - 2023 A6 Allroad - 2024 Genesis GV60 - 2019 Cayman
2024 Audi Q8 e-tron - 2017 911 C4S - 2025 BRZ - 2023 A6 Allroad - 2024 Genesis GV60 - 2019 Cayman
The Sandman
2023 Hyundai Kona Limited AWD (wife) / 2025 VW GTI (me) / 2019 Chevrolet Cruze Premier RS (daughter #1) / 2020 Hyundai Accent SE (daughter #2) / 2023 Subaru Impreza Base (son)
1) Try another dealer if there is one close enough for you to tolerate the trouble of going out of your way to see them.
2) Go to a tire shop and have them take a look and diagnose. May cost you a small fee but at least you would have a valid finding of true tire and wheel specialist.
2024 Jeep Grand Cherokee L Limited Velvet Red over Wicker Beige
2024 Audi Q5 Premium Plus Daytona Gray over Beige
2017 BMW X1 Jet Black over Mocha
Nice write up! I like the looks of the GC a lot but as stated here and in another thread I think I'm 'over' the current sedan and coupe offerings from BMW for the same reasons you listed above. What good is the excellent drive train if you can't "use" it? Such a shame. A 435 GC with true driver characteristics would be a winner.
2024 Jeep Grand Cherokee L Limited Velvet Red over Wicker Beige
2024 Audi Q5 Premium Plus Daytona Gray over Beige
2017 BMW X1 Jet Black over Mocha
One drawback to bigger wheels. Can be Harder to balance.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
To me the GC is what the 3 series should have looked like.
Price is of course another issue. I built one and it came to ~55k!
2024 Jeep Grand Cherokee L Limited Velvet Red over Wicker Beige
2024 Audi Q5 Premium Plus Daytona Gray over Beige
2017 BMW X1 Jet Black over Mocha
Last night on the way home.. M6 Gran Coupe.. It's the best looking M-car they make (IMO)
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2024 Jeep Grand Cherokee L Limited Velvet Red over Wicker Beige
2024 Audi Q5 Premium Plus Daytona Gray over Beige
2017 BMW X1 Jet Black over Mocha
The Sandman
2023 Hyundai Kona Limited AWD (wife) / 2025 VW GTI (me) / 2019 Chevrolet Cruze Premier RS (daughter #1) / 2020 Hyundai Accent SE (daughter #2) / 2023 Subaru Impreza Base (son)
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD
Here in Texas, portions of I10 are posted at 80 mph.
Saw the WRX has a short-throw kit from the factory that's only about $350. That gets me a bit more enthused on that front.
Based on what I'm looking at, a Mazdaspeed 3 would be nice, but absent that, given the Mazda 3s GT is available with a manual now, that'd be worth considering. Lots of cool tech for just a bit more than the Civic Si. I find the interior very BMW-like, with the knob controller, nice leather seats and head-up display.
2024 Audi Q8 e-tron - 2017 911 C4S - 2025 BRZ - 2023 A6 Allroad - 2024 Genesis GV60 - 2019 Cayman
2024 Genesis G90 Super-Charger
I like the exterior of the GLA quite a bit, but the interior seems a bit cheap looking. Not material-wise, but layout.
The new Q3 from Audi actually prices out nicely compared to the GLA, and has a nicer interior. Exterior is not as striking, but is at least handsome. A very well equipped version gets to about $37-38k - the Mercedes seems to be at least $3-4k higher, comparably equipped. Wouldn't tell my wife this, but makes her top trim GTI seem a bit pricey, considering you're gaining extra features and AWD with the Q3.
X1 just seems too dated, and "been there, done that."
2024 Audi Q8 e-tron - 2017 911 C4S - 2025 BRZ - 2023 A6 Allroad - 2024 Genesis GV60 - 2019 Cayman
Additionally, the Texas Transportation Commission may set any speed limit up to 85 mph on any part of the state highway system if that part is "designed to accommodate travel at that established speed or a higher speed" and an "engineering and traffic investigation" determines the speed is "reasonable and safe".[155]
Currently, the roads with an 80 mph limit are:
I-10 between mile 61.8 in Hudspeth County (31.408667°N 105.972404°W) and mile 494 in Kerr County (30.183446°N 99.302038°W)[156]
I-20 between mile 0 in Reeves County (31.089949°N 104.058509°W) and mile 89 in Ward County (31.638654°N 102.767521°W).[156]
State Highway 45 South from the northern junction with US 183 to the southern junction with I-35 in Travis County.[157][158]
SH 45 North from the northern terminus of its concurrency with SH 130 to the northern junction with US 183 near the Travis/Williamson County border remains at 75 mph.
State Highway 130 from I-35 north of Georgetown to the northern terminus of its concurrency with US-183 south of Austin.
The Grand Parkway (SH 99) on Segment E between the Katy Freeway to U.S. 290. [12]
Currently, the only road with an 85 mph speed limit is a 41 mile portion of Texas State Highway 130 from the northern terminus of its concurrency with US-183 (30.075512°N 97.692387°W), southward to I-10 near Seguin (29.613349°N 97.876287°W).[159][160]
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
The new car warranty does not state that if the car is driven above the posted speed limit and exhibits imperfections or defects, the car will not be brought to manufacturer's specifications. Should a steering wheel vibrate at 80 mph or should the seats shake and vibrate? If the answer is no, then it must be corrected.
2024 Genesis G90 Super-Charger
My my new car has 19" wheels and summer performance tires, however they meet the specs Mercedes has set for the E 400. Standard wheels are 18" and standard tires are all-season performance tires.
2024 Genesis G90 Super-Charger
Tire kicking (literally) a few years back we really liked an Elantra wagon (the old "Euro" version) but it had "upgraded" wheels. The dealer showed no interest in swapping them down a size to the "lesser" wheels that we preferred. That (and the color) made it easy to kill our interest.
2024 Genesis G90 Super-Charger
Me either.. starts at $116K.. Not a good value, even if you have the money.. Not that I have to worry about it..
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I hate squeaks as much as vibrations and not tracking straight!
2021 VW Arteon SEL 4-motion, 2018 VW Passat SE w/tech, 2016 Audi Q5 Premium Plus w/tech