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I know @breld is contemplating buying a Q7 at some point. If he goes for the Volvo now, he'll have the Q7 by Labor Day.
Of course I went with the Land Rover instead of the Volvo, but his words will likely ring true.
I had another poor and frustrating interaction with my service advisor this evening while simply trying to schedule my first routine service (which, funny enough is far from my first visit to the service department ). I won’t bore you with the details of the conversation/argument, but it ended with me asking if there was a different advisor I could work with and his response was, “I think that’s a good idea. I’ll have someone call you.” And then he hung up.
This may all sound relatively mild and not reason enough to make a switch, but our overall ownership experience has been so bad that I have nothing but ill feelings toward the brand and dealership. And there’s just not another feasible option as far as another dealership.
Boy, I miss my Durango and Type R. Those were the good ol’ days.
2024 Audi Q8 e-tron - 2024 Corvette - 2024 BMW X5 - 2023 Tesla Model Y
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2015 Subaru Outback 3.6R / 2014 MINI Countryman S ALL4
2024 Audi Q8 e-tron - 2024 Corvette - 2024 BMW X5 - 2023 Tesla Model Y
I give this truck til Friday.
EDIT: Just saw your most recent comment. Who owns the dealer?
The dealer’s body shop had told me +/- one week, the service department said 1 day to fix the A/C. So, 8 days later I call the body shop and ask how the repairs are going. Short answer, they’re not going, they have not seen my truck. I call the service department, they have no idea what I am talking about. I blow my cool, start yelling, they put on the service manager. He promises to call me back.
An hour later, the service manager calls me back. They have found my truck, it is sitting on the back lot. It has been there for a week. I tell the service manager I am headed his way, and when I get there someone is going to be sorry they were born. The service manager says he will be happy to “kick my [non-permissible content removed]” (his words).
I arrive 45 minutes later, the service manager has left for the day. This is about 2:30 p.m. I ask for the general manager. He has left for the day. I wind up with the assistant manager. He asks what he can do to make things right. I say, “You pay for the rental car. However long it takes, you pay for it. You don’t bill my insurance company. And I want an upgrade, get me out of this crummy econobox, get me a luxury car.”
He doesn’t like it, but he takes it. I get a really nice rental car upgrade. And it took 3 tries, and 2 weeks before I was happy with the repairs of the hail damage. When I finally turned in the rental car, the clerk asks me, “are you sure we can’t bill your insurance company? It’s not a problem, they expect to be billed.” I told him, “You do, and I will come back and make you pay!” I never did meet that service manager who was so brave on the phone, and so cowardly in person.
Well, with the help of my wife, who has a gift for the sharply written word, I have drafted a letter for the current GM. But there’s really nothing in return I want, short of them making a generous offer to buy the Discovery back (which I wouldn’t expect). The intent of the letter is honest feedback regarding a very poor dealership experience that has soured us on the brand.
Clearly most owners would adjust, whether that means going to a different dealership for service (which would be a nuisance, but not impossible for me), or at least making do with a new service advisor. Because that’s much better than going through the pain of purchasing a new car....again, for most owners. But for me, it’s far from painful to make a new purchase and put it behind me.
Financially, there’s no way around taking a hit for buying such a car new, but I can mitigate that greatly by buying used this time around.
99% it’ll be the Audi, but with all these Acura purchases, the MDX is a dark horse (Sport Hybrid).
2024 Audi Q8 e-tron - 2024 Corvette - 2024 BMW X5 - 2023 Tesla Model Y
2024 Audi Q8 e-tron - 2024 Corvette - 2024 BMW X5 - 2023 Tesla Model Y
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2022 Wrangler Sahara 4Xe, 2023 Toyota Tacoma SR 4WD
2024 Audi Q8 e-tron - 2024 Corvette - 2024 BMW X5 - 2023 Tesla Model Y
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2022 Wrangler Sahara 4Xe, 2023 Toyota Tacoma SR 4WD
Clearly most owners would adjust, whether that means going to a different dealership for service (which would be a nuisance, but not impossible for me), or at least making do with a new service advisor. Because that’s much better than going through the pain of purchasing a new car....again, for most owners. But for me, it’s far from painful to make a new purchase and put it behind me.
Financially, there’s no way around taking a hit for buying such a car new, but I can mitigate that greatly by buying used this time around.
99% it’ll be the Audi, but with all these Acura purchases, the MDX is a dark horse (Sport Hybrid).
I'll just mention this..
The Land Rover dealer personnel have to deal with this, constantly. They are low volume, and in high demand. Don't expect much in the way of help. If Land Rover had to buy back every vehicle with many problems, they would be out of business.
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Lots of good choices in the ‘premium’ SUV category. MDX, XC90, Q7, X5, X6, big Infiniti QX80??,
2021 Jeep Wrangler Sahara 4xe Granite Crystal over Saddle
2024 Audi Q5 Premium Plus Daytona Gray over Beige
2017 BMW X1 Jet Black over Mocha
Seperate note, I was on my way to my favorite grocery store last night (junglejims.com), which is also less than a football field from my local Acura dealer.
Decided to kill some time to see my Acura friends. Got to test drive the new RDX with Tech package. What a nice vehicle....I mean....very nice. It’s torquey....quick. Moves well. Handles well. Rides well. Is finished very nicely with great materials. The seats were taken out of the TLX, which are great. The ELS stereo, as always, is one of the best factory units on the market.
Lots and lots to like for around $45K. The one I drove was red metallic (not as bright as the red on my TLX) with tan leather interior. Beautiful.
Not sure what the competition is....Probably the Audi Q4, Mercedes GLC, BMW X3, etc. They have their work cut out for them. The RDX is a very, very nice piece.
I wonder if they will sell the Q7 without the CPO since there is no way you would keep it that long?
Mine: 1995 318ti Club Sport; 2020 C43; 2021 Sahara 4xe 1996 Speed Triple Challenge Cup Replica Wife's: 2015 X1 xDrive28i Son's: 2009 328i; 2018 330i xDrive
Mine: 1995 318ti Club Sport; 2020 C43; 2021 Sahara 4xe 1996 Speed Triple Challenge Cup Replica Wife's: 2015 X1 xDrive28i Son's: 2009 328i; 2018 330i xDrive
I know with GM they have a corporate escalation route you can take when things go bad with a dealer service department. I had to use it a couple of times 6-8 years ago and both times it helped. Not sure if LR has anything similar.
2017 Cadillac ATS Performance Premium 3.6
@qbrozen - hard to say why the XC90 isn't in strong contention. I think it's almost like a bracket competition - between the Volvo and the Audi, I'll pick the Audi. But the Acura has climbed its way back in the competition from the loser's bracket.
@mjfloyd1 - on the Q7 Prestige deal, after they came to the $7k difference, I stood strong at my $5k. The manager did ask if I could give anything, and I replied that I was standing by my $5k - and they quickly let me walk out (and haven't counted with anything since my visit). So...there could be something in between the $5k and $7k. And you're right, it's probably a pretty fair deal - the way I look at it, their car is worth at least $2k more than mine from a retail perspective, due to the trim level and additional equipment (like the adaptive chassis package!), so I was willing to pay a $3k "penalty" so to speak, and they want $5k. Not bad. And to be totally fair, my Discovery is due for service and has 3-4 minor hail dings that I just haven't bothered to deal with yet. Hmmm...as I write this, maybe I should go for that Q7 Prestige!
2024 Audi Q8 e-tron - 2024 Corvette - 2024 BMW X5 - 2023 Tesla Model Y
My wife and I also discussed the idea that as long as I'm set on a larger SUV, which suits our family needs at this time for sure, perhaps "chasing" the sporty enthusiast aspects in the class is too challenging, as good as the Q7 is. The Q7 does a great impersonation of, let's say, an A6, which is a huge compliment. But it doesn't necessarily replicate the experience of my old S4, or the Polestar wagon.
And that Sport Hybrid system in the MDX, cribbed somewhat from the NSX, is pretty darn cool.
2024 Audi Q8 e-tron - 2024 Corvette - 2024 BMW X5 - 2023 Tesla Model Y
Conveniently, got an email from my local dealer. They are having an “event” Saturday. Breakfast, dogs and burgers for lunch, music, and door prizes. So will load up the family, and drop in to drive one.
If they have a color she likes, pretty sure she will be hooked. Giving me something to plan around! Meaning a plan of selling RDX, paying off Hyundai, then getting an RDX new. Still one payment. Though likely I would flip that too for something cheap since the RDX would become the every day car.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
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2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
None of that makes it bad. Just different. I agree with SG...probably XC60 would be more like it as a competitor.
These so called crossovers are really the modern day station wagons of yesteryear.
The MDX is definitely a good choice. As @corvette mentioned, The Yukon Denali & Tahoe RST will certainly fit the bill as well. A quick search of my local dealer’s inventory shows 2015 & 2016 Yukon Denalis with between 25K & 32K Miles have asking prices around the $50K range. This sounds expensive, but 2-3 years ago these were $75K SUVs. I’d stick with the 2016+ as that’s the second year of the current generation.
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2022 Wrangler Sahara 4Xe, 2023 Toyota Tacoma SR 4WD
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2022 Wrangler Sahara 4Xe, 2023 Toyota Tacoma SR 4WD
They also have a v60 and an s60 drive-e.
'11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S
Byerly is one I haven't tried; I know Town and Country, Bill Collins, and Oxmoor don't have stellar reputations, I know from personal experience that the parts department at Town and Country and Bill Collins are beyond pathetic. And the VW dealers? Useless.
Mine: 1995 318ti Club Sport; 2020 C43; 2021 Sahara 4xe 1996 Speed Triple Challenge Cup Replica Wife's: 2015 X1 xDrive28i Son's: 2009 328i; 2018 330i xDrive
The service writer I talked to was not unfriendly, but he was unhelpful. If you had a problem with the Sync system in your new Ford, you had to bring in the vehicle on Wednesday morning, between 10 and 12. That was the only time someone was available to look at or help you with Sync issues. WTH??
I went back in the new car showroom, found the salesman who sold me the truck, and told him my problems. He took me in to see the general manager, who gave me a loaner and kept my new truck until it could be looked at.
It turns out they were completely unable to help me with the Sync problems. And the reason for Wednesday morning, 10 to 12, is that they had someone from the Geek Squad (yes, you read that right) come in during those hours to help customers with Sync problems.
Basically, the original Sync system was flat out terrible. Most times, if you changed the flash drive you were using to play music, you had to either pull a fuse or remove the battery cable to do a “reset” of the lousy WinCE operating system. There were other problems that would crop up, requiring a hard reset.
But the point I want to make is not about Sync, but about trying to escalate. There should be someone somewhere in that dealership who will give a d___ that you were treated badly by the service writer. Try starting with the salesman you dealt with. And if all else fails, start giving them bad reviews. Anywhere, everywhere, Yelp, here on Edmunds, anyplace you can find. It may not do any good, but it will help you feel better.
What’s given me pause is that many owners of the new RDX are reporting dismal gas mileage. We’re talking sub-20 mpg city mileage, low 20’s on the highway. That is what I’ve been reading from posts by owners, and confirmed by some colleagues who own them. Of course, if I can afford the car, I can afford the gas for it. It’s just the principle of it, considering it’s 4-cylinder turbo. That is one of the “problems” we had with the Lincoln MKC, but at least it used RUG. It doesn’t help that Mrs. Carnaught’s Prius is getting high 50’s/low 60’s mpg with the ac running in well over 100 degree temps. Yes, they are quite different vehicles.
My GLC has had no issues, is satisfying, tight as a drum, and gets 24 city mpg and close to 30 in combined city/highway mpg. It’s Burmeister audio system is quite good, but probably falls short of the Acura’s ELS system, plus all those nice intuitive electronics on the new RDS. No punches right now for me.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
4cyl Turbos don't get stellar in town gas mileage. On a straight highway run when you aren't "on the boost," then you'll see some significant mpg gains. Enjoy the Prius & the GLC for what they each bring to the table.
2001 Prelude Type SH, 2022 Highlander XLE AWD, 2022 Wrangler Sahara 4Xe, 2023 Toyota Tacoma SR 4WD
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
Princess started her new job today, so took the Elantra. Wife went into the office so has the RDX. I guess I could use my bike. Or just not go anywhere. Though I am working, and need to mow lawn this afternoon.
But won’t take long until not having wheels always on hand will become A Drag!
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
Mine: 1995 318ti Club Sport; 2020 C43; 2021 Sahara 4xe 1996 Speed Triple Challenge Cup Replica Wife's: 2015 X1 xDrive28i Son's: 2009 328i; 2018 330i xDrive
And, I must be losing the lead in my right foot, because after almost two years, I'm averaging about 29.5 MPG with about 70% city driving. I just had a tank that averaged over 36 MPG - a lot of back and forth to Colorado Springs on that tank, as I worked the US Senior Open golf tournament.
The more I think about the TLX, the more I like it. Right size, good feature set - though I need to find out if the 2016's have CarPlay. And, lots of inventory to choose from. I've been putting in various zip codes and looking at inventory. I did Philadelphia last night - seems the prices there are a bit lower than I've seen for either Denver or LA.
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2015 Subaru Outback 3.6R / 2014 MINI Countryman S ALL4
This was mostly years ago when I didn’t have a brand that offered loaners. At least locally, service loaners are common on most makes, not just the ‘premium’ makes. Years ago that wasn’t the case, ie had a 99 Explorer that went in for warranty work and I was bumming rides for a couple of days.
2021 Jeep Wrangler Sahara 4xe Granite Crystal over Saddle
2024 Audi Q5 Premium Plus Daytona Gray over Beige
2017 BMW X1 Jet Black over Mocha
My current TLX with the 3.5 started out getting 18-19 MPG city. It's improved to 21-22 MPG all city. I'm getting 23 MPG in mixed driving (which is exactly what the sticker said. I'm doing better than what was advertised for all highway...getting 31-32 MPG. It's still getting. better as I'm now past 10K miles.
It really started to improve after 5K miles, though.