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Purchasing Strategies - Questions & Success Stories

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  • tsgeiseltsgeisel Member Posts: 352
    The local dealership that does that on a regular basis has you get food via a ticket - and those tickets are handed out by the salesmen, service department, etc, and color-coded so they can see who's being productive.

    I didn't take a close look, but it also wouldn't surprise me if there was a name that you could associate with each ticket, so they can track that even better.

    For special occassions, it's probably less worrisome. And, while I've never gone to a dealership *just* for the food, I have stopped in at one when I was exploring the other dealerships, and might not have stopped in otherwise.

    So, yeah, it can be a draw, even to the people they're looking to attract.
  • graphicguygraphicguy Member Posts: 14,120
    Over the last decade, I've probably stopped in a dealership twice to take advantage of their "freebie" food and refreshments. Only reason being, I was in the neighborhood and it was lunch time.

    They were all nice enough when I said I was just there for the food/drinks. No tickets. Got business cards stating that if I was ever interested, to ask for them.

    Maybe I'd shop them when it comes time to buy a car, maybe not. I don't know that it would sway me one way or the other if I was in the market, though.

    I can see where it would generate some traffic. Don't know how qualified the buyers would be...and if they were even in the market for a car.

    Human nature being what it is, never doubt the power of anything "free" as a marketing tool, however.

    I go to about 4 trade shows/year. Lots of companies are always there giving away free stuff trying to secure my business, or at the very least, my attention. I'm always amazed at what some people will do to get a free hat or t-shirt (or how long they'll wait to get either).
    2024 Kia EV6 GT-Line AWD Long Range
  • socala4socala4 Member Posts: 2,427
    Human nature being what it is, never doubt the power of anything "free" as a marketing tool, however.

    A lot of car purchases are made on impulse, and the whole relationship game begins by getting customers onto the lot. I'm sure that these events must typically generate business, or else they wouldn't bother holding them.
  • tonysabstonysabs Member Posts: 2
    Newbie here with a question. I recently stumbled across a Ford dealer that still has a couple of new (never titled) 2005 Ford Tauruses on his lot. The factory sticker is still on them, with a "Make an Offer" sign on the windshield. I'm sure there have to be some pretty hefty factory-to-dealer incentives to clear '05s off the lot, especially on a car Ford no longer offers for consumer sale and with '07 Five Hundreds due early. However, I can't seem to find any information about the extent of these offers. Edmunds doesn't seem to show any incentives for anything before '06 models at this point. Can anybody provide any information here? I'd appreciate your help.
  • snakeweaselsnakeweasel Member Posts: 19,592
    I recently stumbled across a Ford dealer that still has a couple of new (never titled) 2005 Ford Tauruses on his lot.

    Big question are they actually new or just untitled? They could be demos or loaners with 10-15K miles and just hasn't been titled. If thats the case I would treat it as a used car, lets face it it is a used car.

    If it truely has never been used (no more than a few hundred miles) I would doubt that Ford has any incentives on them. The dealer on the other hand would most likely take deep discounts on them. I would seriously start in the low to mid teens depending on what the car has.

    Either way that car won't move unless there is a good amount of $'s taken off.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • jlawrence01jlawrence01 Member Posts: 1,757
    Newbie here with a question. I recently stumbled across a Ford dealer that still has a couple of new (never titled) 2005 Ford Tauruses on his lot. The factory sticker is still on them, with a "Make an Offer" sign on the windshield.

    Personally, if you are interested, I would go in there with a check for $12k and see if that sparks their interest. My brother bought a NEW '04 Taurus SE last year for $11.6. The worst that they will do is to counter.

    The Taurus is still available to fleets and is still somewhat popular as a fleet vehicle as it can be had for significantly less than a Fusion or a Five Hundred.
  • roundtriproundtrip Member Posts: 105
    Do you really want an '05? It would feel like and old car to me. I wonder about the engine, sitting around for all that time. But I bet they do get sold. Someone will feel like they got a deal with that make an offer sign.
  • socala4socala4 Member Posts: 2,427
    FWIW, according to Fleet-Central.com, FoMoCo is paying $3,000 fleet incentives for the MY 2006 Taurus.

    While I realize that you are not a fleet buyer, this does give you an idea of how eager Ford is to dump these, as that is a high incentive compared to other Fords.

    I'm going to guess (and this is a guess) that your local dealer got a special deal from FoMoCo to dump these normally-fleet-only cars onto the market. I would assume that these cars warrant a very steep discount, certainly an amount well below invoice. I'd say that J Lawrence has the right idea here.

    And it would be wise to check the mileage. If they are high-mileage demos, then treat them as used cars, even if they are technically "new" under the law.
  • snakeweaselsnakeweasel Member Posts: 19,592
    Do you really want an '05?

    If the price is right who cares? Sure its two model years old but if you can get it for thousands off invoice would it be worth it? Some say yes. As for the engine sitting there for all that time, I wouldn't have an issue if they changed all the fluids.

    But I have a suspicion that these were demos and/or loaners that have racked up a few miles.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • graphicguygraphicguy Member Posts: 14,120
    I like jlwarence's idea. Offer them about 1/2 of MSRP. The worst they can say is "NO", but you'll have a starting point to see what price they're thinking. These may or may not be fleet vehicles. You won't know unless the dealership tells you what they were meant for. Ordinarily, on new leftovers, the factory gives the dealerships a "one time" incentive to move them...then Ford is officially "done with them".

    Snake makes another good point. See what the mileage is. Could be service loaners that were never titled with a few thousand miles on them.

    Nothing wrong with the Taurus. I've driven several as rentals. They seem to be solid cars and decent trasportation. It's just an older design that lived past its "freshness" from a design standpoint. Understand that resale is low on these, too. Take that into consideration if you decide to take a stab at buying one.

    Good luck. I'd be interested in hearing how you do.
    2024 Kia EV6 GT-Line AWD Long Range
  • jlawrence01jlawrence01 Member Posts: 1,757
    I that the MSRP of the older Taurus would be about $18k. Even during their heydey, you could get a well equipped one for $15 anywhere in Cincinnati if you were willing to haggle a bit. I would not pay over $12k for one. You could get a '03-04 50k mi Taurus SE for about $7500 if you avoid Carmax.

    They are not the cheapest cars to maintain but they will make 150-200k miles if (AND ONLY IF)you service them properly and DON'T defer maintenance.

    DO NOT BUY a Taurus at this point if you are planning to hold the car short-term. It is an end of life cycle product at this point and a fleet favorite which is the death knell for ANY vehicle. Ford has been pretty much giving away these cars to the large car rental fleets and the car rental fleets have been using them rather than paying more $$$ for MID-SIZED cars (like the Chevy Malibu).

    Never, never, never pay anything close to book for a Taurus (or any discontinued vehicle).

    For the record - I have Ford's Fleet Manual in my palms - there is a 2007 Taurus. I would NOT be surprised if tehy keep the beast going another year.
  • graphicguygraphicguy Member Posts: 14,120
    For the record - I have Ford's Fleet Manual in my palms - there is a 2007 Taurus. I would NOT be surprised if tehy keep the beast going another year.

    Why not? Ford amortized the tooling a long time ago, They have excess production capacity. And, as long as they can sell them to someone (fleets, rentals, dealers looking for a relative bargain in their new car inventory), why wouldn't they.
    2024 Kia EV6 GT-Line AWD Long Range
  • socala4socala4 Member Posts: 2,427
    There is a 2007 Taurus. I would NOT be surprised if tehy keep the beast going another year.

    The factory in Georgia where the Taurus is built is slated for closure, so I'd guess that the Taurus will be leaving us soon, they're just building them until the bitter end in order to use up the plant capacity and to try to keep the Five Hundred from becoming a fleet car. (That being said, the Five Hundred seems doomed to become the new Taurus fleet special...)
  • tonysabstonysabs Member Posts: 2
    Thank you all for the help. For what it's worth, the cars are both SELs with a sticker price of $24,200. Haven't found out yet how many miles they have on them. If they do have any significant miles on them I'm much less interested because then I might as well get an '06 program vehicle that's certificed and pick up the 6 yr/75,000 mile powertrain warranty. These seem to be advertised in the $14-16k range with 10-12k miles, and there seem to be a lot of them available.

    The '05 might not even be worth it at $12k, given the lot rot that's probably setting in. I'm a little concerned about rusty brakes, dry rot on the tires & hoses, etc. I was just wondering if anybody knew of a specific program out there so I could get an idea just how low it might go. I know there's $8k factory to dealer incentives on the '06 Lincoln LS to clear out the last of them, and I've seen it as low as $26k, versus a sticker price of nearly $40k.

    I'm not too worried about resale, as I plan on driving it into the ground.
  • nortsr1nortsr1 Member Posts: 1,060
    Why don't you call the dealership and ASK about the mileage!!!!! They are only a phone call away!!!!!!!
  • tsgeiseltsgeisel Member Posts: 352
    The important thing is to have them do a full set of fluid changes before you take possession - at the very least, an oil change. Basically remind them that the proper service recommendations have *time* and milage numbers.

    Note that you'll still be covered by the factory warranty, such as it is, when you buy it.

    Embrace the power of "no", and remind them that "If anyone wanted these cars, you'd have sold them by now." Haggle hard.
  • graphicguygraphicguy Member Posts: 14,120
    I wouldn't be too concerned about the "rot". Rust on brakes is common. I used to get rust on my brakes if I had washed the car and then let it sit in the garage for a few days.

    Dry rot on tires and hoses takes much longer to occur. Plus, I would imagine that the dealer had to at least start the cars and occasionally move them around their lot.

    SELs are the "upgrade" over the SE Tauri.

    A long standing member here at Edmunds, qbrozen, had a Lincoln LS. If I remember correctly, he thought it was a great car for the money. You might want to drop him a note and ask him of his thoughts if you're going to move in that direction.
    2024 Kia EV6 GT-Line AWD Long Range
  • jlawrence01jlawrence01 Member Posts: 1,757
    One of my friends - a sales manager - just bought a Lincoln LS to replace his GMC large SUV. I believe that he paid about $16k for a two year old low- mileage model.

    Unfortunately, before he could get his GMC sold, someone bashed out all the windows of the vehicle ... and he was self insured.
  • audia8qaudia8q Member Posts: 3,138
    I like to stand around the "free food table" with a bottle of tabasco sauce. They usually don't come back for seconds. ;)
  • graphicguygraphicguy Member Posts: 14,120
    Nice folks we live around.....busting out all the windows of that GMC. Wouldn't want to see that insurance bill (particularly with a $500 deductible, if that's what he's carrying).
    2024 Kia EV6 GT-Line AWD Long Range
  • graphicguygraphicguy Member Posts: 14,120
    I like to stand around the "free food table" with a bottle of tabasco sauce. They usually don't come back for seconds.

    audia...now you'll really get socal in a "snit" over that comment about how he's aware of how dealerships operate like that and how he's got the definitive answer/reply.
    2024 Kia EV6 GT-Line AWD Long Range
  • socala4socala4 Member Posts: 2,427
    Uh oh. Someone really seems to have a severe case of Stockholm syndrome...
  • snakeweaselsnakeweasel Member Posts: 19,592
    I know a few people that the more tabasco sauce you put on it the more they will eat.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • mikefm58mikefm58 Member Posts: 2,882
    Anyone watch King of Cars tonight on A&E? Interesting show. But that's one dealership I'd hate to buy from, very high pressure sales, on eveyone, especially the salesman to make the sale...NOW.
  • jlawrence01jlawrence01 Member Posts: 1,757
    He had ni insurance on the vehicle (liability only) as it was a 1996 GMC.
  • graphicguygraphicguy Member Posts: 14,120
    mike....I've only seen that show a couple of times. The one thing they don't show, is the customer has the ultimate control over the process. They can get up and walk out at any time if they don't like the deal, don't trust the salesperson/dealership, or just plain don't want to buy anything from them.

    The glimpses I caught showed a couple buying a car that wasn't remotely close to what their budget was. Yet, they hung around and hung around until finally, that dealership closed them for way more than they planned. I'm sure the car cost more than they planned to spend, but the longer they stayed at the dealership, the more convoluted the deal became until they signed.

    I can't tell you how many times I've heard from others...."I never felt comfrotable about my car deal...or didn't like the dealership where I bought...etc".

    The only question I've always had is....."why did you buy where you bought, then?"

    The reasons are varied, but they always boil down to...."I felt pressured". Same question....."why did you complete the deal if you felt that way?".

    No one holds a gun to anyone's head to buy.

    The highest pressure sales pitch I've ever been though was at a couple of those "freebie" vacation time share pitches....the ones where they give you a free weekend at a resort if you agree to sit through their pitch. Not saying time shares are bad deals, per se. But none of them ever fit my vacation needs. Those folks really have a hard time taking "no" as an answer. In the end, you just have to get up and walk out.
    2024 Kia EV6 GT-Line AWD Long Range
  • jipsterjipster Member Posts: 6,296
    I think one of the worst things to do when salesperson is trying to sell you something, that you don't want, is offer them some type of excuse. (i.e I don't have the money, the time, wrong color, etc) The experienced salesperson will "work" any excuse to their advantage. i.e "We'll work out the payments to where you can afford this Kia". " This is your lucky day Jack, I found that turquoise Silverado you were looking for." Once your excuse has gotten "shot up", then the "pressure" is there to either buy, or offer up more excuses.

    For the folks that feel "pressured" or have a hard time saying "no", I would suggest trying this " No thanks, I am not interested. Good bye." Then leave. You do not "owe" a specific reason why you choose not to buy.
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • graphicguygraphicguy Member Posts: 14,120
    jipster...no argument from me on just thanking them and walking out.

    For the most part, I think the majority of us have been brought up to be polite. It's hard for a lot of people to just say "no" and walk away as that's viewed as rude. Instead, it's been in-grained that when we say "no", we have to give a reason. We don't.
    2024 Kia EV6 GT-Line AWD Long Range
  • jipsterjipster Member Posts: 6,296
    it's been in-grained that when we say "no", we have to give a reason.

    So true. Telling someone "no" is a form of rejection, which is tough for some people to do. Especially when the seller has established a "relationship" & is giving you that sad puppy dog look.

    I use to feel that I "owed" someone an explanation, or excuse, for not buying their product. But, in the end it's just a waste of mine and the salespersons time...and if not careful...my money in buying something I did not want.
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • mikefm58mikefm58 Member Posts: 2,882
    Absolutely, just say NO. I tried out a Corolla S last year, when I was "just looking". This kid was new and I was his "up". He knew nothing about the car and I knew he wouldn't last long at this dealership, the one that always runs screamer ads.

    When were done with the test drive, I told him to give me his business card and maybe a few pamphlets on the Corolla. We go inside, he leaves, me expecting him to get the pamphlets. I then see him outside waiting for his next "up". This other guy in the cheap suit sits down and starts talking prices.

    I literally laughed in his face, told him I'm not buying today, where's the pamphlets. Told him, if your newbie out there really listened to me, you wouldn't have wasted your time. I never did get the pamphlets.
  • graphicguygraphicguy Member Posts: 14,120
    mike....it's been a long time since I've been in one of those stores where they have the sales person take the "up" and then turn it over to the "closer". Didn't know those stores were still around.

    Long time ago, I did happen into one of those. Sales person greats me, shows me what I'm interested in, then turned me over to the closer. Closer sits down, tries a few trial closes. It became clear that they were more interested in a more protracted negotiation session after the trial closes yielded nothing. After about 10 minutes of various trial closes, I finally got up and stated..."we aren't close, it doesn't look like we're going to get close....thanks for your time, but lets not waste any more of my time, nor your time"...and I headed for my car.

    Then, another closer came out to my car to try yet, again....this time inviting me to come back into the dealership to evaluate my sales person & process (that was a new line for me to get me back into the dealership). I told him...."your sales person & techniques failed...that's all the evaluation you need". Drove away.
    2024 Kia EV6 GT-Line AWD Long Range
  • geo9geo9 Member Posts: 735
    MIKE..............That was just the classic "turn over"
    move. The closer was just giving it a shot !

    But you knew better and did what you have to do !
    WALK!
  • bobstbobst Member Posts: 1,776
    "What am I supposed to do"

    If you would like to own the car, then make an offer, just like the sales person suggested.
  • snakeweaselsnakeweasel Member Posts: 19,592
    Well he has a point, you can be so far apart that you know you will never meet in price.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • exb0exb0 Member Posts: 539
    Bobst that was a rhetorical question. I am not going to stoop down to this salesman’s level and play his game. Would you deal with a dealer that has a $3000 ADM sticker on a car that sells at invoice, of course not, because it would be a frustrating waste of time. Asking price on this used Taurus is equivalent to the $3000 ADM sticker on a new car. Salesmen show the door to customers who offer $7K under market value of car, why shouldn’t I do the same to this salesman.
  • 1racefan1racefan Member Posts: 932
    I agree with you in theory - sometimes you can tell that you are just too far apart to make a deal.

    However, seems to me you don't stand to lose a thing by sending him and email with your OTD offer. What's the worst thing that will happen - he may say no and tell you that you are crazy?

    I am in sales, and my boss often says, "You don't know what their (the other party's) answer will be if you don't ask."
  • dino001dino001 Member Posts: 6,191
    From previous Bobst's posts I would actually say, yes he probably would. The scenario is he walks in, says his price and walks away when they start mumbling something about this or that. If they chase him to his car, he would buy.

    From all descriptions, his method does not care what the stickers or invoices are. It's all about what it is worth to Bobst and then, if really rejected (which means the dealer lets them walk), simply raising that by some small amount and try again some place else.

    2018 430i Gran Coupe

  • Kirstie_HKirstie_H Administrator Posts: 11,242
    Hey exb0,
    I need you to update the e-mail address listed in your profile - i just got a bounce-back. Thanks!

    MODERATOR /ADMINISTRATOR
    Find me at kirstie_h@edmunds.com - or send a private message by clicking on my name.
    2015 Kia Soul, 2021 Subaru Forester (kirstie_h), 2024 GMC Sierra 1500 (mr. kirstie_h)
    Review your vehicle

  • socala4socala4 Member Posts: 2,427
    Would you deal with a dealer that has a $3000 ADM sticker on a car that sells at invoice, of course not

    I don't see why you wouldn't. I'd simply ignore the window sticker, and be ready to counter any efforts to deal with such absurd numbers.

    The dealer is simply using a negotiation tactic that is common to the business, and it's not a big deal just so long as you understand it. First, he high-balls you, in the hope that you counter with a number of your own (hopefully one that is above the market price), to which he will respond by pulling your price upward so that he can eventually "split the difference" with you, thus netting out at a high price.

    The best approach in that negotiation is to get him to counter himself, so that you don't allow outlandish numbers to influence the amount of your counteroffers. There are a number of specific tactics you can use, but most of them tend to come down to simply asking for more. A polite variation of "you can do better than that", combined with "I'd be ready to buy today at the right price" should do the trick.

    Salesmen show the door to customers who offer $7K under market value of car, why shouldn’t I do the same to this salesman.

    Because you're buying a car, not a salesperson. If the car can be had at the right deal, why bother worrying about the guy who sells it?

    You'll live with the car for years, but you'll deal with the salesperson for perhaps a half-hour. The guy is doing his job by trying to earn money for himself and his employer, which is what you would do if you were in his position. (The free market at work.)

    Your job is to get past the smoke screen and get the merchandise that you want at the right price. Rather than either trying to befriend or demonize the dealer, accept that each of you is playing a part in a play, and each of you is supposed to do his best for his position. When you play chess, you don't expect your opponent to help you to win at his expense, and I wouldn't expect that from a commissioned salesperson in any industry.
  • audia8qaudia8q Member Posts: 3,138
    I know this might make a few people fall off their chair....but hey, let's give credit where it's due. Socala4 last post was very good.
  • Kirstie_HKirstie_H Administrator Posts: 11,242
    If you two start hugging and exchanging e-greeting cards, I might just be sick :sick:

    But thanks for being honest, and hopefully we can keep this discussion moving along the same groove.

    MODERATOR /ADMINISTRATOR
    Find me at kirstie_h@edmunds.com - or send a private message by clicking on my name.
    2015 Kia Soul, 2021 Subaru Forester (kirstie_h), 2024 GMC Sierra 1500 (mr. kirstie_h)
    Review your vehicle

  • exb0exb0 Member Posts: 539
    I guess my original post was deleted (I am in time out now), so here is a short recap. The above conversation about a $12K new Taurus got me thinking so I decided to send a quote request to my local dealer. Here is the email thread:

    S: We have a 2006 Taurus SEL with 7,800 miles. We do not have a new 2006 Taurus. Please let me know if you are interested in the one we do have

    Me: How much is it?

    S: The Taurus is $16,999 includes a 6 year / 75,000 warrenty

    Me: This price is much higher than what I think this car is worth. I am not interested.

    S: Would you like to make an offer on this Taurus?

    Me: NO, when you quote such an unreasonable price, there is no point of wasting my time.
    S: Ok sounds good, I'm just trying to provide you with pricing opitions. Please let me know what price would be reasonable to you on this Taurus.
    Have a wonderful day :)

    From the logical perspective, I sort of agree with you guys, but from the emotional side, why should I put up with this nonsense! Salesmen don’t waste their time with customers who make unreasonable offers, why should I waste my time with unreasonable salesmen. Unless you think that $7 to $8K over market value is a reasonable asking price. It’s a freaking Taurus for heavens sake.
  • socala4socala4 Member Posts: 2,427
    from the emotional side, why should I put up with this nonsense!

    Please take this as intended: There shouldn't be an emotional side. It is a business deal, not a friendship, and it isn't "nonsense", it's a tried-and-true negotiation tactic that the dealer finds to be effective in many circumstances. Fortunately, it need not be effective in yours.

    Negotiation has been with us since the beginning of mankind, and it is futile to try to undue such a fundamental element of human behavior. Buying a car is not like buying a can of soup, the entire process is built around "imperfect information" (the average seller knowing a lot more than does the average buyer) and high margins being rewarded to the most skilled salespeople.

    That's just reality, so you can either accept it or bang your head into the wall. It's not the salesperson's job to get you a low price, that's mission belongs to you.
  • 1racefan1racefan Member Posts: 932
    "It’s a freaking Taurus for heavens sake."

    And unless he lives under a rock, he realizes that too. It's not like you are wasting time by going down there in person - it's just email.

    I would respond with something to the effect of:

    "Based off of what I am seeing with the market, my OTD offer is $XX,XXX. If you would like to accept my offer, I can stop by as early as tomorrow with a check. Just let me know."

    If he doesn't budge, then move on.
  • dino001dino001 Member Posts: 6,191
    It would take some major incentive for "them" (dealers/salespeople) to change highball/lawball tactic. For now, they believe that possibility of scoring a jackpot is too compelling to simply let it go by asking a reasonable price at the first place. Even if they don't score exactly asking price, they attempt setting a high "benchmark" in price negotiations.

    In all of that they seem to believe that those turned off/angry customers are easily offset by those gains and hopes, i.e. they are willing to pay a price of losing your business in favor of hope of once-a-lifetime deal when that Taurus (or anything else) gets sold at some outlandish profit.

    The only way to change that behavior/set of beliefs (if of course desired by the public at all) is to contradict it by avoiding their businesses and letting them know why. If enough people hang up/walk away, they may change the highball paradigm. As long as they believe it serves them well and there is no evidence to contrary, they won't.

    2018 430i Gran Coupe

  • exb0exb0 Member Posts: 539
    The only way to change that behavior/set of beliefs (if of course desired by the public at all) is to contradict it by avoiding their businesses and letting them know why. If enough people hang up/walk away, they may change the highball paradigm. As long as they believe it serves them well and there is no evidence to contrary, they won't.

    Bingo, I couldn't said it better myself. This is exactly what I am doing.
  • socala4socala4 Member Posts: 2,427
    This is exactly what I am doing.

    Except you are such a tiny part of the marketplace that your efforts won't come to anything. You don't have enough power or influence in the scheme of things to make a difference.

    In any case, it doesn't matter where the negotiation begins, what matters is where it ends up. If it starts out nicely but you end up overpaying anyway, that's a poor outcome, even if everyone is all smiles and you've ended up with a "relationship".
  • Kirstie_HKirstie_H Administrator Posts: 11,242
    This is, of course "in your opinion."

    Sometimes I'm OK with having a bit of goodwill in the bag. If I slightly "overpay," but when I need warranty or other work, I can get help in receiving same-day service, I'm a much happier hostess all-around.

    MODERATOR /ADMINISTRATOR
    Find me at kirstie_h@edmunds.com - or send a private message by clicking on my name.
    2015 Kia Soul, 2021 Subaru Forester (kirstie_h), 2024 GMC Sierra 1500 (mr. kirstie_h)
    Review your vehicle

  • dino001dino001 Member Posts: 6,191
    I disagree. It's not about one person's behavior, it's about sticking to certain principals and letting "cumulative" effect take place. We as consumers also manage to make this place miserable by agreeing to play some of that game.

    I'm not saying all games to be gone, just let everybody determine their threshold of pain, after which they say no more. Right now I see more people simply going with the flow cause nothing can be done. It's like with democracy - one vote may not exactly count, but eventually it does.

    2018 430i Gran Coupe

  • socala4socala4 Member Posts: 2,427
    I've never had a problem with getting warranty work, free rentals, etc. It's included in the price, whether you pay a lot or a little.
This discussion has been closed.