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edmunds has 10 tips for buying a new car, go there, read.
dealers have lots of 'reasons' most don't hold water, in your case you were smart enough to 'laugh' and walk away, good job.
if you go to the lot and there is a rectangular sticker next to the factory MSRP sticker it's best to walk away then. that extra sticker is 'add on' charges. they may be called any number of things, they are charges that add profit to dealer and come from your pocket. there are NO advertising fees, NO documentation fees or similar, they are add on costs, again from your pocket.
use the internet and ask for the 'OTD' (out the door) price, play one against another, it works
my deal from one dealer 31.1, another dealer 29.8 and the winner came in at 29.2 and then dropped to 29 even. Azera Limited, Ultimate package and i got it in writting.
send e-mail to hyundai headquarters about the dealers who have excuses for bogus charges
go on-line and save some time and steps
if you go to a dealer, say your just looking, don't talk trade, lease or anything, ask questions, go for a test ride if you choose, but do not make any statements on first visit
try to feel out the sales man, is the dealer hungry?, do they make deals? the sales man should give you some idea
if you think this dealer may work, go home, wait for the end of the month vs. the first of the month. it's nearly impossible to work deals then.
do not let them copy drivers license, they run credit checks while your test driving. they do not need a copy if the sales man is in the car, if they insist, say no and let the sales man drive, if they say no walk away
Oh. . . I've done much more than that. I had over twenty pages of documentation, lease guides and charts, printouts of conversations, printouts of actual lease and buy deals completed, invoice prices, lease calculator, holdback printouts, Hyundai documentation, etc. I was pretty well covered and did research before I went. (Also thanks to this forum).
there are NO advertising fees, NO documentation fees or similar, they are add on costs, again from your pocket.
Not quite true -- according to my sources. However, I firmly believe that most of those fees are inflated. For example, Hyundai charges dealerships a fee for global advertising. The dealers pass this cost to customers. However, who to stop them from tacking on a few hundred dollars and then claiming it was a manufacturer's fee that they have no control over. Same with doumentation.
use the internet and ask for the 'OTD' (out the door) price, play one against another, it works
Meaning price with tax, title, registration, etc? You better make sure they'll all on the same page with you or there may be a lot of misunderstanding.
Playing one dealer against the other can work in a limited way, but you will only get the lowest price "in writing" on the documents to be signed. If you want a bid in writing to TAKE, it will not be the lowest bid. This is done purposely to avoid going from dealer to dealer to inch the bid down. Dealers will just laugh at you if you say that the OTHER dealer "said" he'd sell it to you for that. They'd asked to see it in writing, which you will never get.
my deal from one dealer 31.1, another dealer 29.8 and the winner came in at 29.2 and then dropped to 29 even. Azera Limited, Ultimate package and i got it in writting.
Since those are "OTD prices" I don't have any idea what they include. Personally I'd rather go by the base price which is standardized around the country. "OTD prices" vary from area to area which makes comparisons impossible.
send e-mail to hyundai headquarters about the dealers who have excuses for bogus charges.
The email system on Hyundai's website was not operational yesterday. I'm trying again today. It would be much better to CALL a representative higher up, but I have not yet found a number or contact information for that.
I am still baffled that the dealership REFUSED to honor the advertised lease deal on the Azera. He claimed that ALL advertised Hyundai deals can be voided or modified by the individual dealer at any time.
Try these:
Hyundai USA FAQs
Hyundai Contact Us
Hopefully you can find the contact info you need on one of these pages.
This is obviously against consumer laws. I have NO IDEA how they can get away with this.
I called Jamie (CSR) at Hyundai and told her my experience at my local dealership where they REFUSED to honer the Hyundai Lease Deal for $299/27 months.
She told me that ANY DEALERSHIP can DECIDE FOR THEMSELVES IF THEY WANT TO HONOR ANY ADVERTISED PROMOTION!
Now, I didn't think I understood her, so I repeated what she said and she confirmed it.
So . . . I said. . . "Let me get this straight. If there's a commercial, let's say, on television that advertises an Azera for lease for $299 for 27 months, the DEALER DOESN'T HAVE HONOR IT?
She said that was correct.
"So, because of the commercial, I can take off work and go to the dealer to get the $299/27 deal and the dealer can, instead, choose to charge me $500 for the exact lease, if he so chooses?"
She said that was correct. They are all independently owned and can do whatever they want. She said there's a disclaimer in small print on the deal.
I said that all it read was "see dealer for details."
She said THAT was the disclaimer -- The details could be anything they decide.
Baffling!
LOL
LOL
Classic Bait and Switch. Sucker the client in with an advertisement and then don't honor it and substitute anything you want.
LOL
Man . . . the more I deal with this excuse of a company, the more I'm amazed.
That CANNOT be right. Maybe somebody else should verify this. I'm going to call again tomorrow and talk to somebody else myself. That is absolutely illegal.
Here's the Hyundai Corp. Phone Number:
1-800-633-5151
The response would be that since all dealers are "independently owned" and can "choose" to set prices as they wish, it would be impossible to know at any given time what prices dealers are choosing to offer.
The MSRP is "suggested" and all lease advertisements and deals are ALSO just suggestions.
So, the next time you see an advertisement on the television -- remember. . . it's just a suggestion by the cooperation and the retailer can choose to honor it or not.
There's some big, hungry Hyundai dealers in Las Vegas who advertise very low prices. Have you tried them?
Simple matter, huh? With the word games they play, I don't think it will be simple at all.
"Oh yeah, sure, we're participating,"
When you get there
"Except we modified it slightly which results in about $200 more per month."
Or
"Yep $299 a month for 27 months. Yep. . . only $2925 down. We're participating."
When you get there.
"And the paperwork fee is $850, and the security deposit is $750, and the first payment is $325 and there's a one time advertising fee of $500. Would you like to pay those in cash or financing through your lease? Lease, okay. Your payments are now $420 a month."
Simple call? Right.
I think the FCC needs to investigate this one.
Not so difficult, is it?
Then when you arrive at Wal-mart, they tell you that they're actually choosing to sell the DVD player for $39.99 instead.
They explain that since on the advertisement it had the disclaimer "see your local Wal-mart for details" they have the authority to alter the "details" however they wish.
There's no way that cannot violate consumer protection laws unless there's one HUGE loophole.
I guess what they really should print:
"Hyundai Azera Limited Lease Special! $299 per month for 27 months. $2925 down.*
*Unless your local dealer doesn't want to since they set their own prices and our advertised specials are just suggestions.
Yes.
Well . . . there ARE some that are honoring it. We've read lease deals on this forum that follow the Hyundai "suggestion."
The dealer "I" went to yesterday refused to. But I talked to one on the phone that indicated he would with just "slight" modification (some extra fees).
If I exhaust my dealers here in Utah. . . I will go out of state. I could even drive to Las Vegas if I had to (8 hour drive). Or I can use "frazee's" tip and arrange one from a dealer in Ohio. I'm keeping my options open.
All I want is a Hyundai Azera Ltd. Ult - Black/Black with tinted windows on the 27 month lease for under $350 per month with around $3000 down. That's about a $1000 profit for the dealer. Fair, I think.
Yet. . . still looking and crossing dealers off my list. I haven't used all of my leads yet, though.
But I'm not shy about posting my experiences and information, so skip over if you don't want to read some of it. Hopefully something I post will be helpful to others. I sure have learned a lot by reading the experiences and information of others here.
Did they charge u? If yes, How much?
Thanks for thr info tho
So it's not that difficult, is it.
We'll see. When I asked for specifics over the phone, they refused saying I had to come in for that. Bad sign. I meet with them today in a few hours. I'll report how "EASY" it was.
Herein lies the difference. When you walk into your local Wal-Mart that store is owned by Wal-Mart. When you go to your neighborhood Hyundai dealer thats not owned by Hyundai, its an independent operation and can charge what they want.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
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OTD = tax, tags, title, battery tax, tire tax, county tax and 'ALL' other costs. I do have it in writing on the dealer letterhead, signed by the dealer himself.
Hyundai CA, 7-4 PST, 800-633-5151, menu item #8
advertising costs from Hyundai Motor are part of the MSRP that is included in the dealers 'book' cost from Hyundai Motor, it is not an add on, less of course you just want to pay the dealer extra money.
Hyundai Motor lease program will not lose money for any dealer. think about it, how could the dealer stay in business if the manufacturer demanded that cars be leased/sold below profit margins?
Dealers will do anything to increase cost, if you sign the paperwork you agree to it, period.
Cadillac dealer here sold 4 Cadillacs to same lady inside of six months. Everytime she went in for an oil change they sold her a new car with every add on cost you can think of. They even drove to her home to sell a new one, do the paperwork at the house and take the old one away.
Trusting a car dealer is like trusting a known felon with your credit card.
MSRP 30,075
Selling the car at invoice 27,698
27 mos 53% residual .00119 money factor 1000.00 origination support and 595 acquisition fee with 2925 cap cost reduction puts you at 424.95/mo.
On a 27 month term every $1000 adjusts your payment by $45/mo.
At that price we would be making holdback of about $800.
Can I get some more coffee over here?
Even very expensive autos will have passenger seats that only adjust 4 ways. It's deal killer. If momma ain't happy, ain't nobody happy!!
Almost fainted there. The $360 sounds much better. When I punch in those numbers on the lease calculator, I get $335. But I'd be willing to go in the mid-$300s on a lease. I now just need to find a dealer who'd come close to that. Nothing yet here in Utah.
The wrong address is printed in the phone directory so I ended up next to a desolate field and called them and finally made it. I pointed out that their address was wrong and the sales rep. left me to take the address paper to "the boss" and didn't come back for the longest time. (What were they doing?)
I told the sales rep that since I was "there" we could be specific and told him I could offer him 27,500 for an Azera Ltd Ult. and implement the lease deal incentive (53% residual and .00119 money factor) with $2925 down $1000 HMAC rebate, $595 AF. I told him that it should bring my monthly payment around $350.
He left and didn't come back for about 20 minutes. I wandered around the showroom. When he got back, he motioned for me to come close to him and he whispered, "I just want you to know that my boss that's here today is not very good on the computer. He can't get the lease numbers to work."
I just stared at him. Deju Vu.
After another fifteen minutes of chatting, he told me that when the other manager is in tomorrow that they will look at the numbers and get back to me. He took my phone number.
Another day off work. A 2 hour (round trip) drive. And nothing. . .
The only good thing from this trip was stopping by the Acura dealership and looking at the TL. When I told him I was also looking at the Hyundai Azera, he broke out in hysterical laughter. He said, "We don't hear the word 'Hyundai' much here. And to be totally honest with you, it's not even in the same league as an Acura." Then he laughed again and looked at some other sales people and they shook their heads and laughed too.
TL's a nice car.
That attitude is the reason that Honda dealers aren't worth trying to talk to, about much of anything. If it isn't theirs, it isn't anything. They are so closed minded they need to be completely ignored. Yes, they have a good car, but it certainly isn't the only one in the world. They really need to listen, because the word and automobile "Hyundai" is rapidly spreading around the automotive world, and they will soon hear and know about it.
> I was at the dealer in Greenville and they said that they have had
> their Azeras for 3-4 weeks and have sold only one. Has this been
> the experience in other areas?
I've been visiting two dealers in the Mpls/St. Paul area, and from what I can see they're not selling real well here either. I check once a week, and they always seem to have the same 4 or 5 cars in stock. I think each dealer has sold one or two. I don't think many people know about them yet.
I don't think I would buy one unless I could get a good deal. It's a nice car for a Hyundai, but I think the retail price is pretty high for what you get, especially compared to a Sonata.
I agree with many of the comments. There are pluses and minuses to various cars. The Azera appeals to me if the price (lease) is right. But If I'm told (as I was) that an Azera lease with $3500 down is $474 while the Acura TL's lease special is $399 -- it would be a no-brainer. TL all the way.
The only way Azera stays on top of my list is if I can get the lease deal around $350 or less. Higher than that and the scales tip to the TL for me.
Go to 1977, substitute Chevrolet for Acura and Toyota for Hyundai....same story.
Consumers reports is the largest and most comprehensive survey of reliablity and experience and JD Powers is the best "spot" survey. Both put Hyundai way up onthe charts with their newer entries.
As for the prices and dealers. HEY...call Great Lakes Hyundai in Statesboro or is it Streetsboro. $26,941 OUT THE DOOR ($125 reg etc.) for Ultimate Limited with wind deflector. Tell the others to fuxx off. I got my Hyundai national lease deal....go where they sell them and get them serviced locally. Also, check your better business bureau.
P.S. I 100% agree with Ric.....Hold onto your wallet in a dealership. While there are some decent sales personnel, Hyundai seems to not have done a very good job on training, information, update etc. As for the "scalping"on a new car...When Chevy, which desperately needed a "halo" car brought out the SSR the dealers totally destroyed any chance of goodwill GM might have been trying to develop by "scalping" and "scamming." Stick it to them, every chance you get. Go to Ebay, look up Azera and call Streetsboro in Ohio. He seems happy to sell all he can at $26,941 loaded.
As for the comparison with the Sonata, I don't quite agree. Based from my experience, this has a lot more offer than the Sonata, and the price reflect the premium upgrade. For the class it competes in, it compares very well, especially with the standard features. One thing to note, while the Azera undercuts the competition in pricing, it slots in a competitive class (similar to the Sonata), with many other great vehicles to choose from.
Compeition is good
come May, everybody buys everthing, prices rise...
coffee with cream and sugar or natural?
for years many folks have removed both front seat floor bolts and inserted flat washers under seat support bracket and reinserted bolts to increase thigh support ...
OK, lets be honest, several years ago if someone said Hyundai you would look at them like they were loco ...today the benchmark has begun
Any salesman who sells any other brand always bad mouth the competition. It's easy to bad mouth what you don't know ... if you ain't been 'in-country' don't talk any trash
Looks legitimate to me. Already under $26,000. My negotiations, however, are having a hard time breaking $28,000 and then there's the total inability of them to implement the lease deal for me.
Try again tomorrow.
There is no charge for having a standard feature. The automatic door locks are not an additional charge. However, having the door locks enabled, is.
I do agree with you that enabling the automatic door locks SHOULD be a dealer prep item. I mentioned the same to HyundaiUSA out in California.
Until sometime when Hyundai begins shipping cars from the factory with the locks enabled, or becomes a part of dealer prep, purchasers of Hyundai products SHOULD EXPECT TO BE CHARGED FOR HAVING AUTOMATIC DOOR LOCKS ENABLED.
If dealers either enable the locks without a customer request, or mention that locks are not enabled, and offer to enable them for free, that's great. The point I was trying to make is that the dealer IS NOT OBLIGATED TO ENABLE THE AUTOMATIC DOOR LOCKS FOR FREE. It's NOT part of dealer prep, nor covered as a warranty item. Some dealers will enable the locks for free, while other will not.
My sole purpose for beginning this thread was to inform purchasers that they may be asked to foot the bill for having the locks enabled.
I'm hoping to be the last new Hyundai car buyer that gets stuck paying the fee.
I hope you and others now understand why I started this thread. And now that that the word is out on getting the automatic door locks enabled, we will never hear stories of CUSTOMERS having to pay for the locks to be enabled.
> Based from my experience, this has a lot more offer than the
> Sonata, and the price reflect the premium upgrade.
Well, it's slightly bigger, and the engine has 28 more horsepower. It also has a nicer interior, a 4-way power front passenger seat, rear seat thorax airbags, LED tailights, electroluminescent gauges, a power rear sunshade, and fake wood on the steering wheel. But all of that doesn't add up to $4000, which is about what it costs to upgrade from a Sonata LX with the sunroof and audio package to an Azera Limited.
The dealer takes a $1500 loss on the advertised Azera in hopes to attract more sales on the other stock of Azeras.
Is my understanding correct?
We advertise cars at low prices all the time. It is usually one or two vehicles at that price. They are usually older units, less desirable colors, the one with a scratch on it etc..... We definitely don't want to sell all of our cars at a loss.
Engineers from Mobile have never mentioned any situations of break down. My cars have oil changed at 7000 mile intervals and boat 50 to 75 hour intervals.