Stories from the Sales Frontlines

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Comments

  • gogiboygogiboy Member Posts: 732
    "If you want "the feel of the road", you know what you have to buy. "

    Driver--

    I thought the ultimate road feel car was the Flintstone-mobile. Imagine never having to replace brakes--just regular skin grafts.

    Are there any BMWs available as a pedal car or is the Mini Cooper the closest facsimile? I'm guessing the Smart Car will give the driver a good feel for the road... after an accident. :D

    Gogiboy
  • oldcemoldcem Member Posts: 309
    I've also had dealers try to pull stuff like this. I had a Plymouth Sundance that was making a light knocking noise at idle. The car was still under warranty, so, I took it to my dealer to get it looked at. The service department drove it and advised me that there was nothing wrong with it. I simply took it across the street to their used car lot, pretended to be interested in trading, and had my car appraised. The salesman told me they'd have to give me below book for my car because the wrist pins were shot, and, the engine had a light knock. I then asked to see his manager so I could determine who was actually lying through their teeth. After lots of red faces, my car got fixed under warranty.

    Regards:
    Oldengineer
  • sterlingdogsterlingdog Member Posts: 6,984
    "Bizarre to say the least!"

    There is an old saying: "Every patient falls in love with their therapist." I suspect that there may be a ring of truth in that saying. Therapists, psychologists, psychiatrists, etc. are faced each day with the responsibility to remain objective while attempting to help their patients. Still, they are human as well. Also, many patients latch on to their doctors because they finally have a sounding board for their problems. There are times when the situation can be a delicate balance at best.

    To stay on topic: Just like cars, there are some doctors who perform better than others. Just like cars, there are some patients who feel more comfortable with certain doctors.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    Russ, you were a very smart guy to figure out that approach to your car repair. What a clever idea. I'll have to remember that one.

    Do join us more often. Your ideas and experiences are interesting. Welcome to this wacky thread.

    Richard
  • oldcemoldcem Member Posts: 309
    Sometimes shoplifting doesn't work out so well. While my son was in college he worked part time for a big box grocery store in a no-so-nice area here. Late one evening the store security guard, while trying to apprehend a shoplifter outside the store, got jumped by a couple of the shoplifter's friends. My son saw what was going on, and, went out to help his buddy. The trio then turned on him. What the store's security camera recorded that night made the local cops laugh. As each of the trio jumped on my son, all 308 pounds of him, he threw each in turn, like a shotput, at the building. After they had bounced off the building, the cops had no problem putting the cuffs on.

    Regards:
    Oldengineer
  • sterlingdogsterlingdog Member Posts: 6,984
    "If you want 'the feel of the road', you know what you have to buy."

    A bicycle? (Grin)

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    308 pounds?! He is a security system all by himself.

    Richard
  • snakeweaselsnakeweasel Member Posts: 19,592
    I think I told this story once before but we were thinking of making a trade many years ago. The used car guy looked at our car and drove it for a short distance in the parking lot and came back telling us he couldn't give us much for the car because the transmission was about to go. Needless to say we decided to keep the car, drove it for 6 more years and put around 100K more miles on it. Didn't do a thing to that transmission.

    Just before we did trade it in I so much wanted to go back to that dealership, find that used guy dude and ask him when the transmission was supposed to die.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • oldcemoldcem Member Posts: 309
    Richard:

    I've been lurking around here for some time. Enjoy reading the posts, and, I chime in on rare occasion. Was sorta in the car business for 9 years - worked for GM as an engineer fresh out of college. I left them in 1978.

    Regards:
    Oldengineer
  • oldcemoldcem Member Posts: 309
    Yes he is. Saw him pick up the front end of a Honda Accord once so his buddies could put jack stands under it.

    Regards:
    Oldengineer
  • bolivarbolivar Member Posts: 2,316
    "when you get a sidewall slice, even run flats are useless, right?"

    I saw a picture of a Corvette that hit a something. You could put your hand inside the tire, from the side. A big, V-shaped tear.

    He drove it like that, home or to a Goodyear store.

    They will take a lot of injury and can still be driven.
  • driver100driver100 Member Posts: 32,594
    edited November 2010
    Are there any BMWs available as a pedal car or is the Mini Cooper the closest facsimile?
    Yes, there is a BMW pedal car...I saw them when I was at the dealer this week getting my snow tires put on. I think you will really get "the feel of the road" with one of these.

    Explorer, you could consider one of these, it's an M Series.
    image

    I like this one:
    image

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    To stay on topic: Just like cars, there are some doctors who perform better than others

    And, some doctors wear a blue dress, and some cars come in blue.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    "If you want 'the feel of the road', you know what you have to buy."
    A bicycle?


    How about getting down on all fours and crawling?

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • jimbresjimbres Member Posts: 2,025
    If you want "the feel of the road", you know what you have to buy.

    As a BMW owner & a fan of the brand, I have to say that "feel of the road" is one of the dumbest & least convincing arguments in favor of buying a BMW that I've ever heard. It makes me wonder if you have any sales skills at all. You'd probably have a hard time selling $100 bills for $10 each.

    I respectfully suggest that you go back to the drawing board & come up with something else - something that mentions the car's superb handling & perfectly weighted steering. Forget about "feel of the road" - whatever that's supposed to mean.
  • sterlingdogsterlingdog Member Posts: 6,984
    Those pedal cars are really cute. How much do they cost? Let me guess---around $500.

    Richard
  • graphicguygraphicguy Member Posts: 14,154
    oldcem....yes, indeed join us. The more the merrier.

    jimbres....I'm with you on touting "feel of the road". What exactly does that mean? I've asked that question probably a dozen times from the sales person who invariably throws that in as part of the sales presentation during a test drive. Every one of them had a different answer.
    2024 Kia EV6 GT-Line AWD Long Range
  • tjc78tjc78 Member Posts: 17,133
    To me, "feel of the road" is a bad thing. I don't want every bump. ripple and imperfection to be felt through the steering wheel. Stiff suspension and heavy steering generally intensify this effect. Again it is all personal preference. Living where I live there is very little driving enjoyment to be had. On the odd occasion the roads are empty they are straight and boring. I would rather have a car that isolates me from the crappy road under my tires.

    Everyone says how boring Toyotas are and they don't handle well, etc. I have had a few and while they do not corner as if they are "on rails" they are completely secure. I have done some failrly illegal speeds in them and never felt like I was out of control.

    Ok, rant over..

    2025 Ram 1500 Laramie 4x4 / 2023 Mercedes EQE 350 4Matic / 2022 Icon I6L Golf Cart

  • stickguystickguy Member Posts: 53,655
    isn't supposed to mean an ox-cart like ride, where you feel every imperfection.

    It is supposed to mean that the steering is communicative (another buzz word!), and you can tell what the car is doing, and sense how well it is connected, and what the steering is doing.

    the opposite of say a 1970s Caddy, where it was like spinning the steering wheel on one of those quarter rides outside the dime store

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • driver100driver100 Member Posts: 32,594
    As a BMW owner & a fan of the brand, I have to say that "feel of the road" is one of the dumbest & least convincing arguments in favor of buying a BMW that I've ever heard. It makes me wonder if you have any sales skills at all.
    A few cars have a unique feel to them when driving. I found it in the Mercedes, Audi, and BMW...but more so in the BMW. I guess it would be better to say "superior handling, control, cornering ability, and a sense you are really driving a car, not a box with a steering wheel (Toyota), and not a mushy cushiony fake light feeling (Buick).

    I have driven them so I am giving my impressions. The dictionary gives these definitions of "feel".

    intransitive verb

    to have physical sensation; be sentient
    to appear to be to the senses, esp. to the sense of touch: the water feels warm
    to have the indicated emotional effect: it feels good to be wanted
    to try to find something by touching; grope (for)
    to be or be aware of being: to feel sad, sick, certain, etc.
    to be moved to sympathy, pity, etc. (for)

    noun

    the act of feeling; perception by the sensesthe sense of touch
    the nature of a thing as perceived through touch: the feel of wet sawdust
    an emotional sensation or effect: the feel of happiness
    instinctive ability or appreciation: a feel for design

    To be clear, it does not mean a bumpy ride and stiff steering. The important part is, you know when you hit a bump...but you don't feel it, and the steering will not be light...but you will be guiding the car where you want it to go, so it will be firm.

    I have read reviews where they use the term "feel of the road" and I think you have to drive one of those cars to know what it is. Many people won't care, and they will prefer cars that are cushiony and with light no effort steering. That isolates you from all the sensory stimulus you get with a car where you feel the experience through your senses.

    P.S. Not sure about sales skills but I did very well working for a publishing company in sales for over 16 years. Since starting my own business I have got over 1000 retail locations as customers. I do think if I was selling cars, I wouldn't use the phrase "feel of the road"...but I use it hear so I don't have to say, superior handling, and steering etc etc.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    It is supposed to mean that the steering is communicative (another buzz word!), and you can tell what the car is doing, and sense how well it is connected, and what the steering is doing.
    the opposite of say a 1970s Caddy, where it was like spinning the steering wheel on one of those quarter rides outside the dime store


    I copied it all because you said it much better than I did in a lot less time. Surely everyone can understand that. Beautifully said.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    Those pedal cars are really cute. How much do they cost? Let me guess---around $500.
    You are close. The M is $430 and the 3 Series is just $260. Or, to get you started, and if you want to experience "the feel of the road" on a budget, this one is just $125.
    image

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • jimbresjimbres Member Posts: 2,025
    I guess it would be better to say "superior handling, control, cornering ability, and a sense you are really driving a car, not a box with a steering wheel (Toyota), and not a mushy cushiony fake light feeling (Buick).

    Well, that certainly paints a more vivid picture than "feel of the road".

    I do think if I was selling cars, I wouldn't use the phrase "feel of the road".

    I rest my case.

    but I use it hear[sic]

    Is "hear" the Canadian spelling of "here"?

    so I don't have to say, superior handling, and steering etc etc.

    You'd stand a better chance of changing people's minds if you went to the trouble of saying "superior handling, control, cornering ability", etc. "Feel of the road" is just too vague to be even halfway convincing.
  • driver100driver100 Member Posts: 32,594
    but I use it hear[sic]
    Is "hear" the Canadian spelling of "here"?


    Definitely

    changing people's minds if you went to the trouble of saying "superior handling, control, cornering ability", etc.

    I don't think I'll change any minds...the only real way to find out is to try it. It is like a person who needs glasses but has never tried them. Once you have them you will see what you have been missing.

    From now on I will use the phrase "superior handling, control, cornering ability", instead of "feel of the road" (oops, sorry)

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • isellhondasisellhondas Member Posts: 20,342
    edited November 2010
    I hope we haven't digressed to picking apart the grammar people use and nitpicking terms.

    I guess I'll have to dig out a sales story.

    Oh, I've got one...

    One dark, rainy winter night, we were about ten minutes from closing for the evening when a young punk and his dad walked in. The punk had they typical baggy pants, hat on backwards and an attitude.

    I was on the phone but I looked up and felt glad I was occupied.

    The few sales guys that were in the area scattered so a salesperson was paged.

    He greeted the customers and the young guy handed him a list with four stock numbers he had written down form some of our used cars.

    " I would like to test drive all of these cars"

    " Well, we close in ten minutes so why don't you tell me which one of thse cars you like the best and we can drive it" " You can come back later and drive the other cars"

    The punk wasn't happy but he picked out an Integra.

    " Russ", the salesperson grabbed the keys and an umbrella and headed into the lot to get the car. He handed the kid the keys and got into the back seat. The dad got into the front with his son.

    The punk hit the driveway and floored it on the slippery payment. I watched as the car went into the opposite lane and almost hit a fence.

    Inside the car, the salesperson told him to slow down but he only smirlked and kept driving in a reckless manner. The sales guy then asked the father.." Aren't you going to say anything to your son?" No response.

    At that point, he reached between the seats and pulled the parking brake up HARD!

    He told the kid.." get out of the %$#@& car!"He drove the car the block back to the store while father snd son walked back in the rain!
  • verdugoverdugo Member Posts: 2,288
    Awesome story. Do you think that the kid learned his lesson? I doubt it. :lemon:
  • stickguystickguy Member Posts: 53,655
    did he buy the integra?

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • murphydogmurphydog Member Posts: 735
    whew -

    Glad to know that - I worked there for a short time - biggest mistake I ever made. I almost can't shop there anymore after working there...
  • gogiboygogiboy Member Posts: 732
    "Those pedal cars are really cute. How much do they cost? Let me guess---around $500."

    Richard--

    I'm sure you go to Honda, Nissan or Mazda you can get a Japanese equivalent for half the price that will last twice as long and only need half of the repairs with less expensive parts. The BMW does will come with a warranty that will give you all required service for two years for free. Don't forget to calculate the cost of insurance. ;)

    By the way, I left Toyota out because I know how you feel about them.

    Gogiboy
  • gogiboygogiboy Member Posts: 732
    Richard--

    You didn't evaluate my posts for style. I classify my stuff as irreverent, but respectful yet too often off topic. Fortunately, I have consciously restricted my output, an approach supported by a pesky job that should be my first priority.

    Gogiboy
  • nyccarguynyccarguy Member Posts: 17,584
    Another fantastic story from the Isellhondas archives. Keep 'em coming!

    2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD

  • houdini1houdini1 Member Posts: 8,356
    edited November 2010
    That reminds me of our 9 year old cat (at the time) who became very sick. We took him to the vet. The vet kept him overnight and told us there was nothing she could do for him and he would have to be put to sleep (feline leukemia).

    I went in to say good bye, and by golly old Junior looked better to me, so I told the vet that we would just take him home. The vet was furious but I didn't care.

    Long story short, Junior lived 8 more years. We changed vets, but a couple of years later I ran into the vet (a woman by the way) and told her Junior was still alive and healthy. Rather than admitting her mistake and apologizing, she just walked off in a huff.

    2013 LX 570 2016 LS 460

  • driver100driver100 Member Posts: 32,594
    , we were about ten minutes from closing for the evening

    Excellent sales story...I think it is the first one this week so we should make our quota...2 a week average.

    One thing I notice in our once a month sales to the public. We close at 4 pm on Saturday and Sunday. We start flicking the lights on and off at about 10 minutes to 4. There are always some straglers who stay until 4:10 or even 4:20. They always buy nothing or one or two books at most. Others buy a box of $80 to $100 worth. :sick: There must be some law at play, but I don't know what it is.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,594
    Honda, Nissan or Mazda you can get a Japanese equivalent for half the price that will last twice as long and only need half of the repairs with less expensive parts

    That was funny gogi, especially about the expensive parts.

    Actually, there I can't find too many pedal cars that match current models. There is this 53 Corvetter but it is $1100. Could almost buy a real 53 for that much (if it is in bad shape and you just want to pedal around in it).
    image

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • cfg1cfg1 Member Posts: 85
    http://www.amazon.com/gp/product/B000IZGIA8?ie=UTF8&tag=reddit2-20

    image

    Wheelmate Steering Wheel Desk Tray

    The user reviews are awesome.
  • stickguystickguy Member Posts: 53,655
    well, it would certainly keep my lap cleaner when I stop at the Wendy's drive thru for lunch.

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • crkeehncrkeehn Member Posts: 513
    For some reason, my new laptop with Windows 7, goes to the new Edmunds Beta. All other computers go to the old Edmunds. I hopped on with the laptop again last night and there was the new design with the word beta under the Edmunds logo.
  • driver100driver100 Member Posts: 32,594
    Wheelmate Steering Wheel Desk Tray
    The user reviews are awesome.


    Although it gets great reviews, try reading some of those reviews. One is that it is ideal for mixing drinks while going from one bar to the next, another guy puts a pillow on it and can sleep while driving, some reviews I can't say what they do with the tray here though.

    It would make a great gift item though, for someone.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • tallman1tallman1 Member Posts: 1,874
    For some reason, my new laptop with Windows 7, goes to the new Edmunds Beta. All other computers go to the old Edmunds.

    If you visit the Beta site once, you get a cookie that takes you back there each time. There is a link at the top of the beta homepage that allows you to return to "Edmunds Classic".

    You probably checked out the beta site with your laptop but not your other computers.
  • snakeweaselsnakeweasel Member Posts: 19,592
    Has anyone else noticed that the steering wheel is upside down?

    I guess you can only use it while driving in tight circles.

    Well all I can say is someone has way to much time on their hands.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • m6vxm6vx Member Posts: 142
    Just another example of the dummying-down of America....
  • explorerx4explorerx4 Member Posts: 20,876
    edited November 2010
    I don't know about those BMW pedal cars, they look like they are plastic.

    The Mustang pedal car is at least made out of metal and goes for $269. Funny that the 'Shelby' version is 10% more. I guess it is faster.
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • sterlingdogsterlingdog Member Posts: 6,984
    Thank heavens. I finally know what you mean by "feel of the road". I just thought that you enjoyed bumps and pot holes. From now on, you can use "HCC" for handling, control, and cornering. There are lots of cars that do that well. I had thought that BMW and MB had some secret formula or something. BTW, your explanation of adjectives and nouns for "feel" was a real hoot. You really do work hard at trying to prove a point. As I said before---always an "A" for effort. (Grin)

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "I hope we haven't digressed to picking apart the grammar people use and nitpicking terms."

    We would never do that. We hold it to a limit because we know that it gives you acid reflux. It's because of you that I don't make corrections too often. After all, a promise is a promise. (Wink)

    BTW, that was a wonderful story. Now that you are retired, you should write a collection of short stories based on your experiences. You could call it THE "UPS" AND DOWNS OF A CAR SALESMAN.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "...I left Toyota out because I know how you feel about them."

    You are a very considerate poster. As to your writing style, it always seems "homespun" to me. Among the very literate verbiage, we find a folksy way of stating your opinions. Whether one agrees with the opinion or not, the message regularly leaves a pleasant after taste. I didn't mean to leave you out as a regular poster. That is forever the danger when a person begins mentioning a list of names.

    Richard
  • fezofezo Member Posts: 10,386
    OMG - the reviews are great! Maybe better than the product!

    Thing doing reasonably well here in Florida - especially if you include an ER trip as a fun time. I have what would be a smoker's cough if I smoked. It's just a nasty post nasal drip that is one of those unfortunate things - allergies. Except for today when the cough came way deeper and had a little blood in it. Long story short all is well. It was enough that Mrs fezo the nurse said I should go but things are fine.

    I also have a real pain going in teh left arm to the point where it was difficult to move and I brought taht up as long as I was there. He says don't carry things.....
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • sterlingdogsterlingdog Member Posts: 6,984
    We had a similar experience. On a Friday morning, our vet told us that our beloved dog would die by Monday morning. We took him home. He lived for another year and a half. We definitely changed vets during that time. Though we now have an eight month old puppy, our dog Sterling will always have the biggest place in our hearts.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    I'm sure that the ER doctors are good, but you go to your regular doctor as soon as you get home. There is a bad bug going around that leaves a bad cough. I've coughed myself to death for two weeks now. My doctor said today that the cough lasts about six weeks. My wife also has it. It's a nasty bug. I'm more concerned about your arm. The advice not to carry things is not the explanation that I would want to hear. Let's get that one checked out.

    Richard
  • fezofezo Member Posts: 10,386
    He did give that advice on not carrying after asking things like was the arm an issue before the trip, which it wasn't. Do keep in mind a long history of arthritis. I will check in the regular doctor when home. Will also check out the chiropractor who I am sure will right things in the shoulder.

    So with the rain we went out to a movie. Saw Secretariat. Good movie woth a lot of made up stuff around the real story. That horse was the greatest athlete I ever saw. It's amazing when you think about it. Almost every human speed event has had the record broken several times over in the last 35 years or so. Secretariat still holds the records for the Kentucky Derby and the Belmont. No horse has yet beaten his mile and a half time. My dad loved race horses so I've got it pretty ingrained even though I hardly ever go and bet.
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • driver100driver100 Member Posts: 32,594
    Well all I can say is someone has way to much time on their hands

    Actually it is ideal for you. When you are stuck in those huge traffic jams you could get out a bowl of cereal and eat your breakfast on the way to work.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

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