I love seeing people posture on this board. They are big as life while they are in front of the keyboard but pussycats when they walk through that door. C'mere little fella, lemme give you some catnip!
I don't know you, and unless you're a Houston dealer I probably won't ever buy a car from you. A remark like that, however, leads me to think you have the us vs. them mentality that leaves so many turned off after a visit to their local dealer.
I don't go in to be manipulated or sold to. The minute I feel that is the minute I walk off the lot. What I expect is someone who knows the car better than me (often not the case) who can show me what features reccomend that car and what makes it better than others in its class. After that, I want someone who knows the often confusing lists of options and packages to help me find the vehicle that fits MY needs. I'm there to be eductated on the car beyond what I can find in reviews or glossy brochures.
When I've found the car I want, I expect to pay a fair price with fair compensation for the time and trouble the salesperson has taken.
All of the cars I've purchased have been great experiences (save one where I was taken on a financing scam). For each car I've purchased, I've ended up walking off several lots because of mistreatment by sales people.
Maybe you see so many morons on a day to day basis that you've become jaded and feel all of us are like that. If that's the case, maybe you are one of the salespeople I walked away from.
basically what it comes down to is salesmen can manipulate you even if you know exactly what and how they are doing it because they are pushing your "auto response" buttons.
Facts and figures a buyers knows is of little defense (and the salesmen on this board can confirm that).
Your only sure defense is to avoid or redirect the situation when you first see it, otherwise it can be difficult to stop. Of course, you can start pushing their buttons too.
I have often heard about this. In any business there will be customers you just don't want. I have heard that comprises ten percent, but I think it is actually less than that.
In the time I have been here, I have sold over 3000 cars.
I can think of, maybe a dozen customers who I hope I never see again. They came in with chips on their shoulders, ground me to death on price and complained about everything. They left unhappy and no doubt gave me bad surveys.
I see these people, years later displaying the same attitudes in our service department.
But the typical RL, or for that matter, TL, TSX, MDX, RDX, and even used NSX buyers at the local Acura dealer are probably buying an Acura just so they don't have to hang out with "saggy pants" dude while they sip coffee and read the WSJ in the service lobby. Good on you, Acura.
...that is my observation too! If they are a pain to deal with here, they are`that same pain everywhere else. I see these people at work and when I interact in the neighborhood and community. They are the ones that are surrounded with all 'idiots' but fail to ever check the mirror for one... :-I
While I feel for you in a way, the reality is that he's going to buy something and pimp it out anyways(btw - love those ads" "Thime tho uhn-pimp da awtooo....(presses button)"
Repeat to yourself: "I am not responsible for other's choices and mistakes"
If he lives and learns, so be it. If not, well, that's life. We all went through the same phase, remember?
It also goes back to the time tested truth - the people you make the most gross from are the happiest, and the people that grind the lowest gross are the complainers and CSI killers. I agree, 95% of the people we deal with are absolutely fun and interesting people to work with. I wish we could provide SSI Salesman Satisfacton Index) on the remaining 5%.
When you're on the buying side of the equation, always be sweetness in light to your salesman. But also bear in mind that you don't have to put up with poor treatment. You're the one spending the dough.
When you're on the selling side, keep in mind that you're being paid to deal with people. You don't have to like them. At some point (different for each person) there is a line where the money isn't worth the trouble. That's the time to walk away.
And always, always, always make nice with you're service manager. You'll likely be seeing him again (and with some cars many times).
I worked in ticket sales at a performing arts theatre. I was always sweetness and light. But when I got an [non-permissible content removed], or someone who refused to listen to what I had to say, the open seats tended to move further and further to the rear.
Then don't talk to a salesperson. Talk to an internet guy.
What I expect is someone who knows the car better than me (often not the case) who can show me what features reccomend that car and what makes it better than others in its class.
OH! You mean a salesperson. For a second there I thought that you didn't want to talk with one.
Shew, well we're in the same ballpark again then. Here is my question for you folks who seem to run into horrible salespeople on a regular basis.
Are you here to file a complaint or purchase a vehicle?
If it's the former, then we're not doing business. If it's the latter, then let me show you your new vehicle.
Congratulations, Mr. Customer!!
Punkr77, just so you know, I like to laugh a lot. Unless you are devoid of a sense of humor, then I think you'd laugh with me. I've been wrong before though.
Maybe you see so many morons on a day to day basis that you've become jaded and feel all of us are like that. If that's the case, maybe you are one of the salespeople I walked away from.
Ever work in retail? :P I work with people. I see all kinds.
Hey i will reward people who do there research before they come in. If they sound like they no what they are talking about and are pleasant then they are rewarded with a close expedient deal. I won't call it a good deal because it is only a good deal for one party, and I will get you out quick so I can get myself in front of some one I may be able to earn a living on. Now if you come in like a loud, obnoxious, unpleasant mad at the world human being telling me what I will or won't do and that you won't be sold, you got your figures (that look like you pulled them out of the air), yadda yadda yadda then at that point I get my game face on and get comfortable because when the situation calls for I will grind with the best. I hate doing it and as a rule have not for a number of years. Since we have gone to a no pressure, menu presentation in the F&I office I hardly ever have to do it any more.
When I was a training manager I told the green peas that if nothing else they need three things to sell cars. If they have these things they will be succesful and live a prosperous life in the car biz.
1. Politeness, If you are polite it is contagious. I can't count the number of times I have had wives tell there husbands to be nice to me after they have acted like an [non-permissible content removed].
2. Enthusiasim, treat every customer like it is going to be your only chance all day and be excited. Does not matter if some one is buying a $5000 car or a $50,000 car, to them it is a big deal
3. The most important.... Product Knowledge, know what you are selling. Nothing more aggrevating then when you ask a question of a sales person in any field and they respond "I don't know". You knowing the towing capacity/horse power, torque/knowing the difference between horse power and torque/ knowing how to fold down a flip fold seat, etc etc etc could be the difference of closing a deal on the spot or the guy having to think about it.
Those 3 things will sell you 10 cars a month every month with no base to work out of.
Most customers fall in the middle. We got along well, and they left happy. When I call them, they are happy to hear from me. I may or may not remember their names years after the sale.
There are the "strictly business" people. I size them up in a hurry and with these people I am all business myself. I don't mind these people since this is how I was for th most part in my former life when I bought cars.
Then, there are the "friends" Wonderful people. I know the names of thier kids and I have watched them grow up. I have sold these people multiple cars and they send me constant referrals. These people make a point to stop by my office when they are in for service and I am always happy to see them.
Were it not for this group of people, I would have left this business long ago.
Sing it Brother, it is a dang good thing that the nice people out weigh the jerks 5 to 1, if not I would have packed my bags and hit the streets long ago. I have very good friends that come to my home and we socialize together that started out as customers
Agreed, it was very nice coming back to my old store last Saturday. I spent time with 4 previous customers who had previously purchased from me and were either in service or shopping numbers.
I've sold 3 previous customers since I've been back this month. I must be doing something right!
I have to work on Number 3 very hard since, as the Internet Manager, I am no longer to take the product tests
Every LR dealership employee has to take the same product tests that techs, sales and service advisors have to take for Master's competition. Of course - we have CSI and a final intensive test to qualify.
ya I don't practice what I preach any more either on the product knowledge. Since I went into F&I I don't really have time for it, my product knowledge time is spent keeping up with TIL, AFIP, and the ever changing OFAC crap
It takes me a while to feel comfortable with a deal sometimes. I keep cars for a long time, and 15 or 20k is a lot of money to me. Sometimes, I do need to sleep on it. Ultimately, I am going to be the one that has the car payments, so I'm the one that needs to be happy with the decision. Most of the sales folks I have talked to seem fine with that and respectful. They provide the information I needed, gave me a chance to test drive the car, and then let me decide if it was for me or not. The last salesperson I bought a car from had 2 customers (and us) backed up on a Monday night and I said make your deals, we are going to Wendy's and will be back in 45 minutes, what do you want us to bring you back... He thought that was the greatest thing ever, I was out 3.50 for a value meal, and he shrugged off getting beat on all day. Ultimately, the deal on the car was fine if not great (and we love the car!!), I don't think anyone went hungry because of it, but it was actually a pleasant buying experience.
I remember the lack of spins, etc. when I was in the box at a Porsche Audi store. This job is great - we do our own F&I, get paid front and back, and still qualify for spins, etc. Also, close at 7 weekdays, 5 on Saturday, and closed on Sunday.
You sound like exactly the salesman I end up buying from. I usually have to shop multiple dealers before I find that guy.
When I bought my current vehicle (Mustang Cobra), I went to 3 local dealers, was treated poorly, and ended up buying a lightly used one with 4,000 miles at Carmax. The worst salesman ignored me while I looked at the car in the showroom for 15 minutes. Wandered up and asked if he could help me. The conversation went something like this:
Me: I'm really interested in buying, can you get one in another color. (didn't want white). SP: No. Me: Can you cut me a deal on this one? SP: No you'll pay sticker. Me: Can I test drive it? SP: Not unless you sign saying you're buying it. Me: Can you get me a GT in yellow? SP: They don't make them in yellow.(lie)
What's funny is that I had $8,000 in the bank and a loan approval for up to $35K. I probably would have bought it that day.
What's interesting is that a good buyer will have exactly those same traits. I like to think I'm that kind of customer. I'm not into the haggling over pennies. Hours of aggrivation isn't worth a buck or two off my car notes.
While I'm thinking about it, will a dealer give you a better deal if you buy two cars at the same time? Wondering because my wife needs a new car and looking at the new models has given me a little "new car fever".
I just got home from having a tooth pulled at the dentist moo, that you are sad with my post pains me even more.
But, I don't think the best salesmen are manipulative(bobst words)... the worst salesmen are manipulative in my book, and I sure wouldn't care to deal with one given the choice.
Despite my username, the Jipster is a very good tipster. I have posted before that I would rather tip the salesperson, than leave it up to the dealership to provide for fair compensation. But, we all know that will never happen.
As for throwing in an extra $100 for the salesmens time and effort... you name your unborn child "Jip" and I'll do it. I'm sure your lovely wife would understand.
Well, aside from being inattentive, terse with his answers and wrong on GT colors the guy did fine.
Seriously, when you are shopping for a specialty car like a Cobra it isn't unusual to be told that you have to pay sticker and you can't test drive it.
the salesperson could have done a better job of explaining why he couldn't get you a different color and why you couldn't drive the car.
As for getting a better deal on 2 cars instead of one, not really gonna happen. Dealer isn't going to lose money to move 2 cars, so the deal will be the same as if you only bought one. Just do your homework.
Not to long ago, I had a guy from out of state tip me $200 for the product knowledge I provided. He bought elsewhere because they had the car and would not trade it.
If I had to read the salesmans mind, I didn't fit the guy's image of the type of person who normally buys that car (50+ white guy). He assumed I couldn't afford it.
I had a similar problem at a Honda dealer when I was in the service. I walked in to buy a new Civic EX. Again, I had money in my pocket and was approved from my bank. Salesman walks up. I say I want a new Civic EX coupe, red, manual transmission; and I want to buy today. The salesman looked me up and down, said "you can't afford it", and walked off without another word. I went to the other dealer 45 min away, and bought that exact car.
I don't go the gift card route, but I actually go one better, I send customer's to sales people that I have had a good experience with. For two in particular that has really paid off over the years.
Bullcrap. I don't believe a word of it. Stop making up stories, punkr77. What really happened? What actually happened is you walked into a Saturn dealer and told them you wanted a Civic EX coupe, red, manual transmission and that you wanted to buy. They said you were in the wrong place and you got angry and left.
Right? Your stories are a little too fantastic even for my taste.
No problem. After reading this discussion for almost 3 years I have great respect for those salesmen who go about there work in a professional and courteous manner. Which I think are in the majority.
Out of the roughly 10 salespeople I dealt with during my most recent car purchase, I would say most all were pleasant to work with. Though there were several that I suspected weren't being truthful... none were really pushy in the way I have often read about on the Smart Shoppers board.
I was tipped $200 one time for not selling a car also. It was when the Contour had first came out and I had a customer come in who worked at the glass plant. We had one of our freak snow falls the night before and all of them were covered in snow. I told the Sales MGR that my customer wanted to come back when he could see the cars. We had like 4 of them, so he sent the lot boy out to brush them off. The lot boy scratched the hoods of all 4 of them when we brushed them off with a broom that had a wire hanging on it. The Contour was ne at the time and he had to have one and wouldn't buy one fixed, so he bought elsewhere. Came back the next day and slid 200 clams in my hand and said it wasn't my fault that I lost the sale. Tried to refuse it telling him he had already bought 5 in the past from me but he wouldn't take it back. Pretty cool $200 is twice the commission I would have made selling it to a Plan Customer
It also goes back to the time tested truth - the people you make the most gross from are the happiest, and the people that grind the lowest gross are the complainers and CSI killers. I agree, 95% of the people we deal with are absolutely fun and interesting people to work with.
If I were in the biz, I too would think that the 5% who were preventing me from attaining a higher income were a pain to deal with.
I would have thought the percentage of painful customers would have been a lot higher than 5%. Maybe it’s low because you sell a high end car.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
A good friend talked about selling a motorcycle. Pretty fast unit. Middle 20s guy came. Looked. Later Negotiated slightly. As he left the seller told him it included the helmet and handed it toward him. Guy said he didn't need that. He knew how to ride. He zoomed away.
Within the week he was dead. Ran into a semi trailer. Msarried with young kids.
I have personally been involved with over 20 vehicle purchases from various dealerships, dating back to when I was 20 years old. These purchases have ranged from a base Nissan Sentra to a new Lexus RX330, with a wide range of other cars, SUVs, and trucks imbetween. Quite often, the purchase would be the result of several visits to various dealerships. We have lots of competition for the major brand names, and I usually wanted to shop and compare alternate models/makes, as well.
My attire for a majority of these trips would best be described as "dressed-down". With our warm climate, I would usually show up in a t-shirt, shorts, and an old pair of running shoes.
Not once has any sales rep ever questioned my ability to afford their car. Not once did I approach someone, or did someone approach me, who was not very interested in selling me a car.
I just watched that episode of "King of Cars", recorded on my DVR. For a guy that "rides a garbage truck", when directly asked what he did for a job by the sales manager, he's doing great. How funny would it have been if to have had the buyer's identifying info (name, SSN, DOB, address, phone) ran for warrants.
On a legal note, I'm guessing the buyer didn't realize how many red flags were being raised when he withdrew and made his down payment with $11,000 in cash. I would've had the bank issue a cashier's check, not currency. If the bank was doing their job, they should've filed a Currency Transaction Report (CTR) and possibly a Suspicious Activity Report (SAR). The dealership, if they're operating honestly, should've filed a Form 8300 (Cash Transaction over $10k). Somehow, I doubt the dealership cared...I hope I'm wrong.
Exactly! A salesperson might lose interest when you don't answer any of the qualifying questions correctly, but I have NEVER seen anything as fantastic as that story.
That's just inflammatory. He's doing a little trolling. :P
Me: Can you get me a GT in yellow? SP: They don't make them in yellow.(lie
What year model? yellow is a "Crunch Color" and was not available all years and one year was cut in mid-production.
Are you sure you have not embellished you Honda Story. I have seen all kinds over the years and the absolute worst sales person on his worst day, hung over, broke, divorced, a dead dog and all has never said anything like "You can't afford it" Commisioned sales people get a bad enough rap as it is, no reason to stretch a story to make us look worse.
Now I have said to people in Negotiation, "Sir/Mam it does not look like this car will fit in your budget, would you like to look at one with out leather and a moon roof to see if we can get to your target payment.
It may be in demeanor and combination of the appearance with a particular car he/she is asking for. These may be very little cues, the salesperson may not be even completely aware of - approach, greeting. If somebody tells you straight "You can't afford it" (and it's a person who would really like to sell you something if they only had a chance) you have to choices: get mad at the world for its being unfair or try to change something in your appearance/demeanor to prevent it happening in the future. Some people don't need to wear nice clothes to project "I could buy your entire lot if I wanted to", others need a shirt and tie to get a ride in a Kia. Just a fact of life. It's better to recognize it and deal with it than take an offense.
Comments
Cars like that attract flakes, wannabees and joyriders.
The backward cap, baggy pants guys that slur their words.
Still, you never know.
I don't know you, and unless you're a Houston dealer I probably won't ever buy a car from you. A remark like that, however, leads me to think you have the us vs. them mentality that leaves so many turned off after a visit to their local dealer.
I don't go in to be manipulated or sold to. The minute I feel that is the minute I walk off the lot. What I expect is someone who knows the car better than me (often not the case) who can show me what features reccomend that car and what makes it better than others in its class. After that, I want someone who knows the often confusing lists of options and packages to help me find the vehicle that fits MY needs. I'm there to be eductated on the car beyond what I can find in reviews or glossy brochures.
When I've found the car I want, I expect to pay a fair price with fair compensation for the time and trouble the salesperson has taken.
All of the cars I've purchased have been great experiences (save one where I was taken on a financing scam). For each car I've purchased, I've ended up walking off several lots because of mistreatment by sales people.
Maybe you see so many morons on a day to day basis that you've become jaded and feel all of us are like that. If that's the case, maybe you are one of the salespeople I walked away from.
for a good read on how a salesmen can manipulate you see
http://www.amazon.com/Influence-Psychology-Persuasion-Robert-Cialdini/dp/0688128- 165
basically what it comes down to is salesmen can manipulate you even if you know exactly what and how they are doing it because they are pushing your "auto response" buttons.
Facts and figures a buyers knows is of little defense (and the salesmen on this board can confirm that).
Your only sure defense is to avoid or redirect the situation when you first see it, otherwise it can be difficult to stop. Of course, you can start pushing their buttons too.
Let me know when you are in the market, there is someone I can refer you to.
Chapman Group has bought some stores in AZ over the years.
The kid could kill himself in a 100hp Civic.
If he makes you a good offer, take his money.
In the time I have been here, I have sold over 3000 cars.
I can think of, maybe a dozen customers who I hope I never see again. They came in with chips on their shoulders, ground me to death on price and complained about everything. They left unhappy and no doubt gave me bad surveys.
I see these people, years later displaying the same attitudes in our service department.
What a miserable way to go through life.
Except in Canada, where they sell the CSX.
Repeat to yourself:
"I am not responsible for other's choices and mistakes"
If he lives and learns, so be it. If not, well, that's life. We all went through the same phase, remember?
All of the 5% nobody wants to deal with.
When you're on the selling side, keep in mind that you're being paid to deal with people. You don't have to like them. At some point (different for each person) there is a line where the money isn't worth the trouble. That's the time to walk away.
And always, always, always make nice with you're service manager. You'll likely be seeing him again (and with some cars many times).
I worked in ticket sales at a performing arts theatre. I was always sweetness and light. But when I got an [non-permissible content removed], or someone who refused to listen to what I had to say, the open seats tended to move further and further to the rear.
Then don't talk to a salesperson. Talk to an internet guy.
What I expect is someone who knows the car better than me (often not the case) who can show me what features reccomend that car and what makes it better than others in its class.
OH! You mean a salesperson. For a second there I thought that you didn't want to talk with one.
Shew, well we're in the same ballpark again then. Here is my question for you folks who seem to run into horrible salespeople on a regular basis.
Are you here to file a complaint or purchase a vehicle?
If it's the former, then we're not doing business. If it's the latter, then let me show you your new vehicle.
Congratulations, Mr. Customer!!
Punkr77, just so you know, I like to laugh a lot. Unless you are devoid of a sense of humor, then I think you'd laugh with me. I've been wrong before though.
Maybe you see so many morons on a day to day basis that you've become jaded and feel all of us are like that. If that's the case, maybe you are one of the salespeople I walked away from.
Ever work in retail? :P I work with people. I see all kinds.
-Moo
When I was a training manager I told the green peas that if nothing else they need three things to sell cars. If they have these things they will be succesful and live a prosperous life in the car biz.
1. Politeness, If you are polite it is contagious. I can't count the number of times I have had wives tell there husbands to be nice to me after they have acted like an [non-permissible content removed].
2. Enthusiasim, treat every customer like it is going to be your only chance all day and be excited. Does not matter if some one is buying a $5000 car or a $50,000 car, to them it is a big deal
3. The most important.... Product Knowledge, know what you are selling. Nothing more aggrevating then when you ask a question of a sales person in any field and they respond "I don't know". You knowing the towing capacity/horse power, torque/knowing the difference between horse power and torque/ knowing how to fold down a flip fold seat, etc etc etc could be the difference of closing a deal on the spot or the guy having to think about it.
Those 3 things will sell you 10 cars a month every month with no base to work out of.
Most customers fall in the middle. We got along well, and they left happy. When I call them, they are happy to hear from me. I may or may not remember their names years after the sale.
There are the "strictly business" people. I size them up in a hurry and with these people I am all business myself. I don't mind these people since this is how I was for th most part in my former life when I bought cars.
Then, there are the "friends" Wonderful people. I know the names of thier kids and I have watched them grow up. I have sold these people multiple cars and they send me constant referrals. These people make a point to stop by my office when they are in for service and I am always happy to see them.
Were it not for this group of people, I would have left this business long ago.
I have to work on Number 3 very hard since, as the Internet Manager, I am no longer to take the product tests.
I've sold 3 previous customers since I've been back this month. I must be doing something right!
-Moo
Every LR dealership employee has to take the same product tests that techs, sales and service advisors have to take for Master's competition. Of course - we have CSI and a final intensive test to qualify.
Most of the sales folks I have talked to seem fine with that and respectful. They provide the information I needed, gave me a chance to test drive the car, and then let me decide if it was for me or not.
The last salesperson I bought a car from had 2 customers (and us) backed up on a Monday night and I said make your deals, we are going to Wendy's and will be back in 45 minutes, what do you want us to bring you back...
He thought that was the greatest thing ever, I was out 3.50 for a value meal, and he shrugged off getting beat on all day. Ultimately, the deal on the car was fine if not great (and we love the car!!), I don't think anyone went hungry because of it, but it was actually a pleasant buying experience.
When I bought my current vehicle (Mustang Cobra), I went to 3 local dealers, was treated poorly, and ended up buying a lightly used one with 4,000 miles at Carmax. The worst salesman ignored me while I looked at the car in the showroom for 15 minutes. Wandered up and asked if he could help me. The conversation went something like this:
Me: I'm really interested in buying, can you get one in another color. (didn't want white).
SP: No.
Me: Can you cut me a deal on this one?
SP: No you'll pay sticker.
Me: Can I test drive it?
SP: Not unless you sign saying you're buying it.
Me: Can you get me a GT in yellow?
SP: They don't make them in yellow.(lie)
What's funny is that I had $8,000 in the bank and a loan approval for up to $35K. I probably would have bought it that day.
What's interesting is that a good buyer will have exactly those same traits. I like to think I'm that kind of customer. I'm not into the haggling over pennies. Hours of aggrivation isn't worth a buck or two off my car notes.
While I'm thinking about it, will a dealer give you a better deal if you buy two cars at the same time? Wondering because my wife needs a new car and looking at the new models has given me a little "new car fever".
I just got home from having a tooth pulled at the dentist moo, that you are sad with my post pains me even more.
But, I don't think the best salesmen are manipulative(bobst words)... the worst salesmen are manipulative in my book, and I sure wouldn't care to deal with one given the choice.
Despite my username, the Jipster is a very good tipster. I have posted before that I would rather tip the salesperson,
than leave it up to the dealership to provide for fair compensation. But, we all know that will never happen.
As for throwing in an extra $100 for the salesmens time and effort... you name your unborn child "Jip" and I'll do it.
I'm sure your lovely wife would understand.
Seriously, when you are shopping for a specialty car like a Cobra it isn't unusual to be told that you have to pay sticker and you can't test drive it.
the salesperson could have done a better job of explaining why he couldn't get you a different color and why you couldn't drive the car.
As for getting a better deal on 2 cars instead of one, not really gonna happen.
Dealer isn't going to lose money to move 2 cars, so the deal will be the same as if you only bought one.
Just do your homework.
If any salespeople here have any mind bending methods they use to influence a customer to buy, I sure would like to read of them.
Don't know how facts and figures of buyers would be of little defense. Unless, salespeople know some "Jedi" mind persuasion trick.
I had a similar problem at a Honda dealer when I was in the service. I walked in to buy a new Civic EX. Again, I had money in my pocket and was approved from my bank. Salesman walks up. I say I want a new Civic EX coupe, red, manual transmission; and I want to buy today. The salesman looked me up and down, said "you can't afford it", and walked off without another word. I went to the other dealer 45 min away, and bought that exact car.
Thanks for the tip ... but I have no idea what you're talking about. Turn up your sense of humor and you will see that I am "blasting" no one. :P
Right? Your stories are a little too fantastic even for my taste.
Kthxbye.
-Moo
Long live, Jip!
-Moo
Ahh heck, I'm gonna go ahead and give $200 to that lovely salesperson. Now what was that I was saying about me not being "influenced"?
Out of the roughly 10 salespeople I dealt with during my most recent car purchase, I would say most all were pleasant to work with. Though there were several that I suspected weren't being truthful... none were really pushy in the way I have often read about on the Smart Shoppers board.
If I were in the biz, I too would think that the 5% who were preventing me from attaining a higher income were a pain to deal with.
I would have thought the percentage of painful customers would have been a lot higher than 5%. Maybe it’s low because you sell a high end car.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Within the week he was dead. Ran into a semi trailer. Msarried with young kids.
2014 Malibu 2LT, 2015 Cruze 2LT,
My attire for a majority of these trips would best be described as "dressed-down". With our warm climate, I would usually show up in a t-shirt, shorts, and an old pair of running shoes.
Not once has any sales rep ever questioned my ability to afford their car. Not once did I approach someone, or did someone approach me, who was not very interested in selling me a car.
On a legal note, I'm guessing the buyer didn't realize how many red flags were being raised when he withdrew and made his down payment with $11,000 in cash. I would've had the bank issue a cashier's check, not currency. If the bank was doing their job, they should've filed a Currency Transaction Report (CTR) and possibly a Suspicious Activity Report (SAR). The dealership, if they're operating honestly, should've filed a Form 8300 (Cash Transaction over $10k). Somehow, I doubt the dealership cared...I hope I'm wrong.
That's just inflammatory. He's doing a little trolling. :P
-Moo
just curious...what exactly is "fair price" to you?
-thene
SP: They don't make them in yellow.(lie
What year model? yellow is a "Crunch Color" and was not available all years and one year was cut in mid-production.
Are you sure you have not embellished you Honda Story. I have seen all kinds over the years and the absolute worst sales person on his worst day, hung over, broke, divorced, a dead dog and all has never said anything like "You can't afford it" Commisioned sales people get a bad enough rap as it is, no reason to stretch a story to make us look worse.
Now I have said to people in Negotiation, "Sir/Mam it does not look like this car will fit in your budget, would you like to look at one with out leather and a moon roof to see if we can get to your target payment.
2018 430i Gran Coupe